Curve Dental vs CareStack Comparison

There are many options within Carestack that are much more efficient with Insurance, treatment planning, and scheduling, these options are not available with Dentrix.

I am finding that the software is very user friendly but there is always a learning curve when you switch. Carestack looks a lot different than Dentrix but as we use the system it is actually easier to manuever.

I like the effectiveness of the dental treatment plan software.

I feel like the connectivity to radiograph software and the documents ordering system could be more fleshed out.

The program is all-inclusive and integrated for all features needed for a busy dental practice.

Portal needs some work but they are working on it!

I just recently started working in the dental field having no background knowledge whatsoever. Carestack was super easy to learn and use, no tricks or special dental terminology needed to understand how it works. They also update regularly to make the program even smoother to run.

Since it is a newer software there is fine tuning that needs to be done. Support could be quicker and more easily accessible.

Great connectivity with other aspects of care, such as radiographs, billing, and patient charting. Easy to find patients and address all treatment questions from diagnosis to cost.

Mostly still learning all aspects. Most issues with integrating other outside systems stems from my limited, but good, experience with the software.

Phenomenal customization capability, robust reporting, and intuitive integrated workflows. Rapid development and implementation of new features keeps Carestack ahead of the competition.

dated interface appearance, but that does not affect the functionality at all.

The ease of use coupled with the ability to personalize the interface makes it the easiest software I have used as a clinician. Being cloud based is also definitely a bonus!

Sometimes we have issues after updates or when the internet is disrupted but those are minor and rare occurrences.

I love how user-friendly it is. I have had multiple staff members with no dental background , learn the software program quite easily! Also, the customer service is truly top-notch! From sales team [SENSITIVE CONTENT HIDDEN], to implantation [SENSITIVE CONTENT HIDDEN], to account manager [SENSITIVE CONTENT HIDDEN], if I ever had a question, there is someone there who always can help!

Since they are constantly updating their software, sometimes there are glitches.

I am a big fan of this software. I evaluated a few options and chose CareStack because I could access the software on any computer through a browser and the cost of support was included in the monthly price. I felt that the training material was polished and professional which makes learning and teaching CareStack easy. There are so many features that I cannot do it justice in this post. I highly recommend...

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Learning curve can feel like a constant Fire Hose. Lots of features and knobs and new processes that had to be designed to work with modern software. The team is learning new things every day and finding ways to use the software more efficiently. We are still finding ways to extract more value out of this software. Patient Portal and Administration needs more refinement. Fortunately, patients don't really use this feature right now, but I would expect CareStack to have significant improvements in the next year or so to lead the industry in Customer Experience. I think future customers will expect to see their records and their patient notes, history, and essentially be able to communicate with the Dental team through the portal.

I love how easy to learn and maneuver it is. If you are familiar with any computer you can do this!

The learning curve in working with the ledger was a little steeper than the rest of the software.

Able to send insurance electronically. Able to send text message and emails to patients for recalls, appointment reminders, campaigns, etc. Customer service is good--keep it up! Most of the employees are knowledgable and friendly. I've had a few who didn't know they were doing and was kept on hold very long. So I would recommend to have your newer customer service rep be a little more knowledgable before putting them in charge of customer service.

Currently, I don't like and very unhappy with how MiCamp works. They are very slow, shady, and unprofessional. They have charged me $499/year--I don't think any merchant services company I've worked in the past (e.g. Elavon) has charge me an annual fee (and I was told about the annual fee AFTER I signed up with Carestack). Carestack keeps on saying, "You have to deal with MiCamp because they have...

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The layout is intuitive. It's easy to learn and understand how things are supposed to work. Multiple locations are able to share data seamlessly.

Collections reporting is severely insufficient. Customer support seems to exist only to deflect and forget.