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FirstResponse911 Logo

Bridges the Data Gap Between Public Safety Agencies

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FirstResponse911 - 2026 Pricing, Features, Reviews & Alternatives

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FirstResponse911 overview

What is FirstResponse911?

DataTech911’s FirstResponse911, a secure multi-site CAD-to-CAD solution, provides data interoperability by ensuring that public safety agencies can share 9-1-1 incident data in real time. FirstResponse911 automatically transfers emergency call data from 9-1-1 call centers to partner agencies. This technology has proven to save thousands of dispatch hours annually by eliminating phone or radio contact between 9-1-1 call centers and their partner agencies. FirstResponse911 continuously monitors the 9-1-1 call center CAD and automatically notifies EMS and other emergency response providers with critical 9-1-1 call information (e.g., address change, priority change, or a violent scene) as the call progresses. FirstResponse911 interoperability helps save lives by enabling faster and more coordinated responses to emergencies.

Key benefits of using FirstResponse911

FirstResponse911, a secure multi-site CAD-to-CAD solution, provides data interoperability by ensuring that public safety agencies can share 9-1-1 incident data in real time. FirstResponse911 continuously monitors and automatically transfers emergency call data between public safety agencies notifying them of critical 9-1-1 call information as the call progresses.

FirstResponse911 continuously …
1) Monitors the 9-1-1 call center CAD
2) Provides CAD-to-CAD transfers of call information to the correct partner agency(s)
3) Notifies the correct partner agency(s) of critical 9-1-1 call information (e.g., address change, priority change, or a violent scene) as the call progresses
4) Provides acknowledgements that data was received by partner agency(s)

FirstResponse911 has saved thousands of dispatch hours annually by eliminating phone or radio contact between 9-1-1 call centers and their partner agency(s).

Starting price

5495 /
per year

Alternatives

with better value for money

FirstResponse911’s user interface

Ease of use rating:

FirstResponse911 reviews

Overall rating

4.9

/5

17

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.53/10
Rating distribution

5

4

3

2

1

16

1

0

0

0

Pros
“We've had great success with this product and often encourage other agencies to get on board so that we can further benefit from communicating with a broader group.”
JB

Jennifer B.

Operations Manager

“It is a good product and has great potential to connect all 911 center’s.”
DW

Doug W.

Director of Communications

“We have been using FR911 in our center for a few years and were amazed by how it so positively impacted our workflow.”
JB

Jennifer B.

Operations Manager

Cons
“The pricing is borderline prohibitive for an agency our size. I saw the value in the software, but others may struggle with the value proposition and not commit to a purchase.”
DW

Dan W.

Director

“For smaller centers that are on a tight budget the cost is difficult to offset.”
NB

Neal B.

Director

“Importing trip notes into our CAD. Know this can't be fixed or helped at the moment but still extra steps for dispatchers and sometimes the notes get added to the wrong CFS by human error.”
DM

Don M.

Communications Center Manager

Who uses FirstResponse911?

Based on 17 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Public Safety
Hospital & Health Care
Government Administration
Telecommunications
Others

Use cases

EMS

FirstResponse911's key features

Most critical features, based on insights from FirstResponse911 users:

Dispatch monitoring
Controlled Substance Tracking
Mobile access
Instructor management
Workers Comp Injury Reports
Refusal Statements

All FirstResponse911 features

Features rating:

API

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FirstResponse911 pricing

Value for money rating:

Starting from

5495

Per year

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about FirstResponse911 price and value

Value for money rating:

To see what individual users think of FirstResponse911's price and value, check out the review snippets below.

“We've had great success with this product and often encourage other agencies to get on board so that we can further benefit from communicating with a broader group.”
JB

Jennifer B.

Operations Manager

“It is a good product and has great potential to connect all 911 center’s.”
DW

Doug W.

Director of Communications

FirstResponse911 support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat

Training options

Documentation
Live Online

FirstResponse911 FAQs

Q. What type of pricing plans does FirstResponse911 offer?

FirstResponse911 has the following pricing plans:
Starting from: $5495.00/year
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of FirstResponse911?

FirstResponse911 has the following typical customers:
Mid Size Business, Small Business


Q. What languages does FirstResponse911 support?

FirstResponse911 supports the following languages:
English


Q. Does FirstResponse911 offer an API?

No, FirstResponse911 does not have an API available.


Q. What level of support does FirstResponse911 offer?

FirstResponse911 offers the following support options:
Chat

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