Qualifacts Insync vs EHR 24/7

EHRYourWay

CounSol.com

TherapyNotes, LLC

EHR YOUR WAY is a fully integrated behavioral health and clinical care EHR software. It is configurable for mental health and clinical health specific needs and is an ONC certified cloud-based EHR. EHR YOUR WAY is trusted by mental health professionals nationwide and is suitable for behavioral health agencies with 15 or more users.

CounSol.com is an online practice management solution for counselors, with secure messaging, two-way live video, appointment scheduling & reminders, and more

Web-based practice management & electronic health records (EHR) software for behavioral health with thousands of active users, and unlimited customer support.

Practice Office Manager

InSync EMR is a cloud-based, easily customizable electronic medical record solution, specialized for behavioral health, substance abuse, Ob/Gyn, pediatric therapy, primary care, and physical therapy specialties. Features include custom workflows and dashboards, e-prescribing, and mobile-readiness.

Access Controls/Permissions

Accounting

Activity Dashboard

Activity Tracking

Admissions Management

Alerts/Notifications

Annotations

Appointment Management

Appointment Scheduling

Assessment Management

Audit Trail

Automated Scheduling

Automatic Transcription

Bed Management

Billing & Invoicing

Booking Management

Calendar Management

Calendar Sync

Cancellation Tracking

Care Plan Management

Case Notes

Charting

Chat/Messaging

Claims Management

Claims Scrubbing

Client Database

Client Portal

Clinical Notes

Clinic Interoperability

Code & Charge Entry

Coding Assistance

Communication Management

Compliance Management

Compliance Tracking

Confirmations/Reminders

Credit Card Processing

Customer Database

Customizable Branding

Customizable Dashboard

Customizable Forms

Customizable Reports

Customizable Templates

Customizable Tests

Data Import/Export

Data Security

Decision Support

Diagnostic Reports

Digital Signature

Discharge Management

Documentation Management

Document Management

Document Storage

Document Templates

Drag & Drop

Drug Reference Database

Dunning Management

Electronic Payments

Electronic Prior Authorization

Electronic Signature

Email Marketing

Email Reminders

Employee Management

EMR/EHR

EPCS Compliant

E-Prescribing

Exercise Library

Faculty/Staff Management

Family History Tracking

File Sharing

Financial Management

For Family Medicine

For Group Therapy

For Medical Purposes

For Mental/Behavioral Health

Forms Management

Formulary Management

For Physical Therapy

For Primary Care

For Psychiatrists

For Substance Abuse Therapy

Growth Charts

Healthcare Compliance

HIPAA Compliant

Historical Reporting

Imaging and X-rays

Immunization & Allergy Tracking

Income/Expense Tracking

Initial Assessments

In-Patient Management

Insurance Eligibility Verification

Insurance Management

Intake Management

Inventory Management

Invoice History

Invoice Management

Lab Order Management

Meaningful Use Certified

Medical Billing

Medication Alerts/Warnings

Proprietary

Qualifacts Insync

Web-based

Windows

Linux

Chromebook

Android

iPhone

iPad

Tebra

AdvancedMD EHR

athenaOne

Valant EHR Suite

ClinicSource

SimplePractice

TheraNest

ICANotes

Kipu

DrChrono

NextGen Office

PIMSY Mental Health EHR

CharmHealth

BestNotes

Praxis EMR

Sevocity

Qualifacts CareLogic

Core EHR Pricing

Slow system performance

Program Administrator / Practitioner

65% of reviewers feel negative about Performance and Speed, mentioning frequent delays, slow page loading, and system freezes. Some users report that sluggish performance disrupts workflows, making tasks like charting and billing time-consuming. Reviewers indicate that onboarding and daily operations are hindered by lag, repetitive steps, and occasional site outages. Users say that slow response times from servers and software contribute to frustration, especially when completing bulk actions or navigating multiple screens. Some reviewers find that these issues persist even after initial setup, impacting overall productivity.

Troublesome onboarding and assistance

OP counselor

the implementation was hard to follow and very superficial, unable to go step by step about what products were needed and how to use in day to day services.

47% of reviewers feel negative about Client Support, citing lengthy setup times and difficulty with troubleshooting. Some users report frustration with frequent account manager changes, superficial guidance, and lack of step-by-step instructions. Reviewers indicate that working with third-party vendors can be problematic, leading to delays and missing information. Users say the support becomes less helpful after initial launch, with issues unresolved or diverted to offshore agents. Some reviewers find that inadequate assistance during onboarding creates dissatisfaction and complicates integration with daily operations.

Expert product knowledge

Systems Administrator

Not just knowledgeable but really eager to make the system work for us instead of just getting it implemented.  

100% of reviewers feel positive about the Knowledgeable staff, emphasizing their deep understanding of the software and ability to answer questions thoroughly. Some users say trainers and support teams are patient, professional, and skilled at explaining features in clear terms. Reviewers indicate that knowledgeable representatives help personalize training, resolve issues quickly, and adapt the system to unique practice models. Users find the expertise reassuring, especially when customizing workflows or troubleshooting problems. Some reviewers appreciate that staff are approachable and eager to ensure the software works for their specific needs.

Timely support and feedback

Owner

Our project managers were extremely responsive and were able to connect us with the top technicians of the software when necessary.

91% of reviewers feel positive about the Responsive nature of the support and implementation teams. Some users report that questions and requests are addressed promptly, with staff available by phone or email. Reviewers appreciate the adaptability to workflow changes and the willingness to assist with customization. Users indicate that responsiveness extends across departments, including technical support and development, making problem-solving efficient. Some reviewers find that ongoing communication and follow-through on commitments help maintain satisfaction during onboarding and daily operations, contributing to a positive overall experience.

Guidance during implementation

Operations Coordinator

Our implementation specialist, [sensitive content hidden]  - made the whole process manageable and continues to work hard at resolving any concerns as they arise!

93% of reviewers feel positive about the Implementation Specialist, noting their consistent support throughout the setup process. Some users report that specialists are accessible, patient, and responsive to questions, helping them navigate complex customization and transition phases. Reviewers appreciate that specialists explain steps clearly, address concerns promptly, and tailor the system to fit organizational needs. Users indicate that the specialists’ professionalism and dedication make the implementation manageable, even when challenges arise. Some reviewers find the ongoing assistance after going live valuable for resolving issues and adapting the software to evolving requirements.

Systems Director

I would also like to see more enhancements to allow for individual facility customizations when there are multiple facilities under one practice to account for the diversity of each facility such as appointment reminders, auto eligibility configurations, etc..

Billing

Also since the Change Healthcare hack, they are making us use Availity and more than half of the claims we download from Insynch and upload to Aviality are 'missing', making a horrendous process to identify which went out and which ones failed.  

Doctor

The system was very slow for the first 3-4 months to the point where I just had to use AI to chart as I couldn't click around the EHR during visits and chart at the same time.

Cost my businesses thousands in extra expenses and a huge stressor for my staff.

We knew right away that their company was not organized or equipped for creating a personalized system for us.

The eprescribe worked well once we got the hang of how to cancel prescriptions, manage, and check PDMP.

There are a lot of ways to do one thing which requires a huge learning curve, think about the first time you started EPIC - similar feeling.

Administrator

Average,   upset with broken promises,  delays in getting paid due to program errors,  I appreciate how hard  the care center works to resolve issues, at times not worth the cost

Psychiatrist

Unfortunately, the program is extremely slow to load.  

Psychologist Owner

the interface is clunky and slow and not intuitive - it does not integrate well with other software

The software is easy to use if you stick with only the basic features, but when it comes to need to use more advanced features or configurations, it is super confusing.

Mental Health Clinician

Some things displayed were redundant; the different gadgets some were repeated.

Billing Manager

We have been extremely happy with Insync so far, we're only a few months in but the amount of options and reporting is amazing.

OFFICE ADMINISTRATOR

WHEN THE PATIENTS NAME POPS UP AUTOMATIVLY AND THAT'S NOT THE PATIENT YOU ARE WANTING THERE.

it has amazing capabilities and it does help us deal with some big issues

OFFICE MANAGER

overall its a good app but it should be little more user friendly for the admin to make or add changes

Regional Director

Extracting data (via spreadsheets) is possible, but the program offers no analysis at the practice, program, or organizational level.

Occupational Therapy

We just discovered that in 2024 alone (6 months), 663 claims NEVER generated.   Why?  

There are many reporting features that we need.

Executive Assistant of Clinical Opersations

Some associates are not good about responding to emails.

They are continuing to add new features and tools every quarter.

User friendly, widely customizable, extensive features and tools.

Most of the time I have to enter a ticket.

Medical Doctor

Unable to download patients entire chart at once and also lack of bulk action when performing tasks.

The training was extensive and seemed very helpful, giving us the feeling that things were going to go smoothly.

It took some initial spreadsheet development and some time devoted to "discovery" of our practice's needs and workflows, but once the team at InSync was assembled for us and we had our kickoff call, we've spent well over a hundred hours with [SENSITIVE CONTENT] and the rest of the group in video calls to set up, customize and learn the software, and then train our staff.

However, it added absolutely critical functionality in key areas (crisp and clean patient portal, automation of many routine tasks- card charging, payment posting, even claim generating...), which was a major upgrade from our previous EHR.

Clinic Director and FNP-C

Our billers have had some hiccups learning the system.

months of a steep learning curve - and it is getting better but we have a long way to go

RN Administrator

That is more efficient getting issues solved

Administrative Assistant

When we first moved to InSync, it was so easy to call someone for help, now there is a ticketing system and I've actually had four to five tickets that completely disappeared so I'd recreate them.

Qualifacts Insync vs EHR 24/7 Comparison (2026)

Qualifacts Insync

EHR 24/7

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives