Qualifacts Insync vs Saúde Vianet

EHRYourWay

CounSol.com

TherapyNotes, LLC

EHR YOUR WAY is a fully integrated behavioral health and clinical care EHR software. It is configurable for mental health and clinical health specific needs and is an ONC certified cloud-based EHR. EHR YOUR WAY is trusted by mental health professionals nationwide and is suitable for behavioral health agencies with 15 or more users.

CounSol.com is an online practice management solution for counselors, with secure messaging, two-way live video, appointment scheduling & reminders, and more

Web-based practice management & electronic health records (EHR) software for behavioral health with thousands of active users, and unlimited customer support.

Systems Administrator

The customer service alone would keep me with InSync, but the actual product is easy for all of our different types of workers from the more technologically hesitant to those who are more fluent in different EHRs.  

Practice Office Manager

InSync EMR is a cloud-based, easily customizable electronic medical record solution, specialized for behavioral health, substance abuse, Ob/Gyn, pediatric therapy, primary care, and physical therapy specialties. Features include custom workflows and dashboards, e-prescribing, and mobile-readiness.

Access Controls/Permissions

Accounting

Activity Dashboard

Activity Tracking

Admissions Management

Alerts/Notifications

Annotations

Appointment Management

Appointment Scheduling

Assessment Management

Audit Trail

Automated Scheduling

Automatic Transcription

Bed Management

Billing & Invoicing

Booking Management

Calendar Management

Calendar Sync

Cancellation Tracking

Care Plan Management

Case Notes

Charting

Chat/Messaging

Claims Management

Claims Scrubbing

Client Database

Client Portal

Clinical Notes

Clinic Interoperability

Code & Charge Entry

Coding Assistance

Communication Management

Compliance Management

Compliance Tracking

Confirmations/Reminders

Credit Card Processing

Customer Database

Customizable Branding

Customizable Dashboard

Customizable Forms

Customizable Reports

Customizable Templates

Customizable Tests

Data Import/Export

Data Security

Decision Support

Diagnostic Reports

Digital Signature

Discharge Management

Documentation Management

Document Management

Document Storage

Document Templates

Drag & Drop

Drug Reference Database

Dunning Management

Electronic Payments

Electronic Prior Authorization

Electronic Signature

Email Marketing

Email Reminders

Employee Management

EMR/EHR

EPCS Compliant

E-Prescribing

Exercise Library

Faculty/Staff Management

Family History Tracking

File Sharing

Financial Management

For Family Medicine

For Group Therapy

For Medical Purposes

For Mental/Behavioral Health

Forms Management

Formulary Management

For Physical Therapy

For Primary Care

For Psychiatrists

For Substance Abuse Therapy

Growth Charts

Healthcare Compliance

HIPAA Compliant

Historical Reporting

Imaging and X-rays

Immunization & Allergy Tracking

Income/Expense Tracking

Initial Assessments

In-Patient Management

Insurance Eligibility Verification

Insurance Management

Intake Management

Inventory Management

Invoice History

Invoice Management

Lab Order Management

Meaningful Use Certified

Medical Billing

Medication Alerts/Warnings

Proprietary

Qualifacts Insync

Web-based

Windows

Linux

Chromebook

Android

iPhone

iPad

Tebra

AdvancedMD EHR

athenaOne

ClinicSource

Valant EHR Suite

SimplePractice

TheraNest

ICANotes

Kipu

DrChrono

NextGen Office

PIMSY Mental Health EHR

CharmHealth

BestNotes

Praxis EMR

Sevocity

Qualifacts CareLogic

Core EHR Pricing

Slow system impacts workflow

Licensed Professional Counselor

The software itself is slow and reminds me of the days of dialup.

64% of reviewers feel negative about performance and speed. Some users report frequent slowdowns, long page load times, and occasional freezing, which disrupt daily operations and extend the time needed for routine tasks. Reviewers indicate that delays in loading screens and saving work can lead to frustration and lost productivity. Some users say these issues affect onboarding, billing, and overall workflow efficiency. They find that the sluggishness of the system is a persistent concern, impacting their ability to complete tasks quickly and reliably.

Inconsistent client support experience

OP counselor

the implementation was hard to follow and very superficial, unable to go step by step about what products were needed and how to use in day to day services.

47% of reviewers feel negative about client support. Some users say that support can be difficult to access after initial onboarding, with long wait times for issue resolution and frequent transfers between representatives. Reviewers indicate that implementation can be confusing and drawn out, with insufficient guidance on complex processes. Some users report challenges integrating third-party features and dissatisfaction with the responsiveness of account managers. They find that inconsistent support leads to delays, frustration, and a lack of confidence in resolving ongoing issues.

Expertise drives user confidence

Human Resources Manager

It is important to note their professionalism, product knowledge, skill level, patience and delivery.  

Not just knowledgeable but really eager to make the system work for us instead of just getting it implemented.  

100% of reviewers feel positive about the knowledgeable staff. Reviewers appreciate that team members demonstrate deep understanding of the software and industry, answering complex questions and providing clear, thorough training. Some users say they value the patience and professionalism shown during onboarding and ongoing support. They indicate that knowledgeable representatives help tailor the system to their specific needs, which makes the transition smoother. Some reviewers find that having access to experts reassures them that their practice will be supported effectively and efficiently, and they feel more confident using the product as a result.

Timely and attentive support

Owner

Our project managers were extremely responsive and were able to connect us with the top technicians of the software when necessary.

91% of reviewers feel positive about the responsiveness of the support and implementation teams. Users think the teams are quick to address questions, resolve issues, and adapt to changing requirements. Some reviewers find that staff are available through multiple channels and follow through on commitments promptly. They appreciate the willingness to accommodate customization requests and the consistent communication throughout the process. Some users say that responsiveness extends from initial setup to ongoing support, helping them feel heard and valued as clients.

Supportive implementation guidance

Operations Coordinator

Our implementation specialist, [sensitive content hidden]  - made the whole process manageable and continues to work hard at resolving any concerns as they arise!

93% of reviewers feel positive about the implementation specialist experience. Some users report that dedicated specialists guide them through each step of the setup, offering prompt responses and adapting the system to their workflows. Reviewers indicate that specialists are accessible, patient, and attentive to unique organizational needs, making the process manageable. They appreciate that implementation teams provide ongoing assistance even after go-live, ensuring a smooth transition. Some reviewers say that the specialists’ professionalism and willingness to resolve issues quickly help reduce stress and build trust during a complex process.

Systems Director

I would also like to see more enhancements to allow for individual facility customizations when there are multiple facilities under one practice to account for the diversity of each facility such as appointment reminders, auto eligibility configurations, etc..

Billing

Also since the Change Healthcare hack, they are making us use Availity and more than half of the claims we download from Insynch and upload to Aviality are 'missing', making a horrendous process to identify which went out and which ones failed.  

Doctor

The system was very slow for the first 3-4 months to the point where I just had to use AI to chart as I couldn't click around the EHR during visits and chart at the same time.

Cost my businesses thousands in extra expenses and a huge stressor for my staff.

We knew right away that their company was not organized or equipped for creating a personalized system for us.

The eprescribe worked well once we got the hang of how to cancel prescriptions, manage, and check PDMP.

There are a lot of ways to do one thing which requires a huge learning curve, think about the first time you started EPIC - similar feeling.

Administrator

Average,   upset with broken promises,  delays in getting paid due to program errors,  I appreciate how hard  the care center works to resolve issues, at times not worth the cost

Administrative Assistant

When we first moved to InSync, it was so easy to call someone for help, now there is a ticketing system and I've actually had four to five tickets that completely disappeared so I'd recreate them.

Psychologist Owner

the interface is clunky and slow and not intuitive - it does not integrate well with other software

Insync has the most features, and is very customizable to how you want it to be used, based on workflow and they types of services that are specific to an agency.

The software is easy to use if you stick with only the basic features, but when it comes to need to use more advanced features or configurations, it is super confusing.

Mental Health Clinician

Some things displayed were redundant; the different gadgets some were repeated.

Billing Manager

We have been extremely happy with Insync so far, we're only a few months in but the amount of options and reporting is amazing.

OFFICE ADMINISTRATOR

WHEN THE PATIENTS NAME POPS UP AUTOMATIVLY AND THAT'S NOT THE PATIENT YOU ARE WANTING THERE.

it has amazing capabilities and it does help us deal with some big issues

OFFICE MANAGER

overall its a good app but it should be little more user friendly for the admin to make or add changes

EVV is a GPS verification system that provides proof to insurance companies that a visit was performed.

Regional Director

Extracting data (via spreadsheets) is possible, but the program offers no analysis at the practice, program, or organizational level.

Director of Operations

It would be helpful if the Roles and Permissions had greater detailed descriptions as it can be difficult to identify what each permission allows or prevents.2.

Occupational Therapy

We just discovered that in 2024 alone (6 months), 663 claims NEVER generated.   Why?  

There are many reporting features that we need.

Executive Assistant of Clinical Opersations

Some associates are not good about responding to emails.

They are continuing to add new features and tools every quarter.

User friendly, widely customizable, extensive features and tools.

Most of the time I have to enter a ticket.

Medical Doctor

Unable to download patients entire chart at once and also lack of bulk action when performing tasks.

The training was extensive and seemed very helpful, giving us the feeling that things were going to go smoothly.

Qualifacts Insync vs Saúde Vianet Comparison (2026)

Qualifacts Insync

Saúde Vianet

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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