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Kareo Billing vs Practice Fusion Comparison

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Overview

Category Leaders

Kareo helps medical providers in optimizing clinical processes by handling administrative tasks so that doctors can focus on patient care

Category Leaders

Practice Fusion is a cloud-based electronic health record management solution offering features such as e-prescription, charting,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

125

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

324

137

40

32

54

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

5

4

3

2

1

133

126

69

35

38

  • Value for money
  • Ease of use
  • Features
  • Customer support
75%
would recommend this app

Pros

The software is user friendly so that help's me as an Owner to train new staff on billing. I also love the "unpaid insurance claim" report that helps my employees to work the Account's Receivable's.

JL

JANELL L.

With a few tweaks to the system (I'd love to help!), coupled with its extreme ease of use and excellent reliability, Kareo EHR could become a powerhouse in the rapidly growing urgent care market.

TF

Theo F.

The best product I have every used and when I need help the service is excellent.

VP

Victoria P.

Pros

Our office staff loved the ease of Practice Fushion. Our providers wanted something more user friendly when doing progress notes.

MS

Melinda S.

Overall great system for the price. We chose to stay with them when it went from free to subscription because it was so user friendly and the cost affordable.

CK

Cynthia K.

The support help people are fantastic at walking you through while you try to trouble shoot. The program is tied to Updox which is another amazing program.

MM

Melody M.

Cons

They will leave you on the phone for 25-40 minutes before getting you some body who will brush you off. You have to figure your problems by yourself or suck it up.

KM

Khaled M.

This is a truly terrible billing software with poor customer service. I strongly advise talking with your billers before going down this road.

AS

Andrew S.

Kareo knew about the problem, saw what was happening and could not fix it. It was yet another Kareo glitch due to the badly executed and buggy software.

KS

Kyle S.

Cons

No technical support, no advise, no education, very poor coding system, not ideal for billing, no built in system for prior authorization.

RP

Rakesh P.

Poor customer support, unable to set up and use e-prescribe.

jL

jay L.

I have to enter the same information in several places in the same record which makes charting time consuming. Patients find the portal confusing to use and therefor avoid it.

SB

Sara B.

  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features85
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Authentication
  • Batch Processing
  • Before & After Pictures
  • Billing & Invoicing
  • Calendar Management
  • Certification Tracking
  • Charge Capture
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Clinical Notes
  • Code & Charge Entry
  • Code Processing
  • Communication Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Customer Database
  • Customizable Dashboard
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drug Reference Database
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • EPCS Compliant
  • Electronic Payments
  • Electronic Prior Authorization
  • Exercise Library
  • Faculty/Staff Management
  • For Chiropractors
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • For Physical Therapy
  • Formulary Management
  • HIPAA Compliant
  • Healthcare Compliance
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Invoice History
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medication Alerts/Warnings
  • Medication History
  • Messaging
  • Mobile Alerts
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • ONC-ATCB Certified
  • On Call Scheduling
  • One-to-One Messaging
  • Online Forms
  • Outcome Assessment Tools
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Cancellation
  • Prescription Renewal
  • Progress Notes
  • Purchasing & Receiving
  • Records Management
  • Recurring Appointments
  • Recurring Tasks
  • Referral Tracking
  • Refill Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • SOAP notes
  • Scheduled / Automated Reports
  • Scheduling
  • Self Service Portal
  • Single Provider Practice
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Treatment Planning
  • Vaccine Management
  • Video Conferencing
  • Virtual Waiting Room
  • Voice Recognition
  • Workflow Management
  • Total features47
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Authentication
  • Batch Processing
  • Before & After Pictures
  • Billing & Invoicing
  • Calendar Management
  • Certification Tracking
  • Charge Capture
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Clinical Notes
  • Code & Charge Entry
  • Code Processing
  • Communication Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Customer Database
  • Customizable Dashboard
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drug Reference Database
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • EPCS Compliant
  • Electronic Payments
  • Electronic Prior Authorization
  • Exercise Library
  • Faculty/Staff Management
  • For Chiropractors
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • For Physical Therapy
  • Formulary Management
  • HIPAA Compliant
  • Healthcare Compliance
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Invoice History
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medication Alerts/Warnings
  • Medication History
  • Messaging
  • Mobile Alerts
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • ONC-ATCB Certified
  • On Call Scheduling
  • One-to-One Messaging
  • Online Forms
  • Outcome Assessment Tools
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Cancellation
  • Prescription Renewal
  • Progress Notes
  • Purchasing & Receiving
  • Records Management
  • Recurring Appointments
  • Recurring Tasks
  • Referral Tracking
  • Refill Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • SOAP notes
  • Scheduled / Automated Reports
  • Scheduling
  • Self Service Portal
  • Single Provider Practice
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Treatment Planning
  • Vaccine Management
  • Video Conferencing
  • Virtual Waiting Room
  • Voice Recognition
  • Workflow Management

Integrations

  • Total integrations13
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • Curogram
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne
  • Total integrations8
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • Curogram
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Kareo Billing logo

Kareo Billing

RD Private practice

Reviewed 4 years ago

I signed up for Kareo after trying with Office Ally. Office Ally was so hard to use, Kareo is much easier and had great training.

Pros

integrates with Practice Fusion, good customer support

Cons

Windows based

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kareo Billing logo

Kareo Billing

Kareo = AMAZING!

Reviewed 9 years ago

I recommend Kareo to everyone! This is a wonderful program with excellent customer service!

Pros

Low Cost Integrated with Practice Fusion Easy to navigate Fantastic customer service

Cons

I wish the schedule had an option to add a copay when the patient checks in for his/her visit.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kareo Billing logo

Kareo Billing

Kareo = AMAZING!

Reviewed 9 years ago

I recommend Kareo to everyone! This is a wonderful program with excellent customer service!

Pros

Low Cost Integrated with Practice Fusion Easy to navigate Fantastic customer service

Cons

I wish the schedule had an option to add a copay when the patient checks in for his/her visit.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Kareo Billing logo

Kareo Billing

All the reporting options!

Reviewed 2 years ago
Pros

It is very user friendly. It contains a numerous reports and a plethora of options therein. Integration with Practice Fusion is great - even when there was an issue, Kareo and Practice Fusion worked together to solve it.

Cons

An update within the past few months made it a little harder on the eyes, in my opinion. Not sure if the text got smaller or changed font. I wish there was an option to change font style and size within the app on the individual user side.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kareo Billing logo

Kareo Billing

Lost thousands due to their incompetance

Reviewed 4 years ago

You have to enter the payers, their addresses, and all the info for the entire billing infrastructure as well as the particular patient's info. Then, it fails and you need to be watching each particular claim to find out if there was rejections or if the money isn't flowing. Is thousands of dollars lost worth a low price?

Pros

seemlessly integrates with Practice Fusion. There is no up front cost. really the positives are hard to write

Cons

Didn't send claims to medical assistance then when finally getting through to them they said : 1) it was my 99213 code ; then 2) medicare did it and 3) everyone else but them

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Kareo Billing logo

Kareo Billing

KAREO

Reviewed 2 years ago
Pros

Kareo is a well designed software with different tools that allows our company to keep our data organized along with Practice fusion. I am really satisfied with the service and overall software condition.

Cons

Sometimes there are too many steps to make a change in a claim form.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Kareo Billing logo

Kareo Billing

Kaeo Software

Reviewed 2 years ago

No real problems, still learning.

Pros

We are new users to Kareo,but the program has been easy to set up and use. We integrated our Practice Fusion Program with one of our companies and it was very easy to use.

Cons

I have found the payment posting to be a challenge with some accounts when they are going to secondary insurance companies, need more training on this area.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kareo Billing logo

Kareo Billing

Dr. Anderson's review of Kareo

Reviewed 9 years ago

I highy recommend Kareo. I like it a lot and the more I use it the more efficeint My billing becomes,

Pros

Great Tech support Great on line tutorial A Cloud base system No up front cost. Easy to understand. easy to implement Integrates with my EHR( practice fusion) which allows transfer of patients and encounters directly to kareo.

Cons

Posting payments can be confusing at times. When a mistake is made it is hard to figure out how to fix the problem at times.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kareo Billing logo

Kareo Billing

No guarantees

Reviewed 5 years ago

I had to cancel due to inability of Kareo to integrate with Practice Fusion. Despite advertising they could, they were unable to do so after multiple hours with technical support and two months trying. It was - Practice Fusion saying it was Kareo, Kareo saying it was Practice Fusion. I was very surprised having seen Kareo's reviews. When I asked for a refund, I received a firm, "no" and the reply below. I didn't read their extensive contract, which in fact states, if they can't get it to work, it is not their responsibility. I switched companies and was up an running in two weeks. From Kareo, "Please keep in mind that Kareo subscription fees are not contingent on your ability to successfully integrate with your third party EHR"

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Kareo Billing

No guarantee.

Reviewed 6 years ago
Pros

They know how to market and talk up their software.

Cons

Seems like others are satisfied. I am not. I have never purchased a software that had no guarantee so it was a shock when they told me that they would not refund my two month subscription after they failed to connect to my practice fusion account. I reminded them of all their advertising that they could get it done. They said, read my contract, they make no guarantees. I have to imagine others are having this problem but not coming forward. I was much happier when I switched to a preferred partner of Practice Fusion. I guess that is why they are preferred

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Kareo Billing logo

Kareo Billing

Love Kareo Billing

Reviewed 6 months ago

The benefit to this billing software is that it is very functional and we are able to track every claim with ease.

Pros

Our company began using this software for billing almost 2 years ago. It was easy to set up and is very compatible with our EMR, Practice Fusion. I am the biller and I use this software daily. I find this software to be very functional, easy to maneuver and access all information in an efficient manner.

Cons

The integration of the software went very smoothly. There are a couple of things I would like to see this software do. One is to be able to see what "dates" the patient "unapplied amount" balances are from, without having to open up a settled DOS to "Apply Payment" for informational purposes. and two.. to be able to make notes in the "insurance aging" for each claim that is delinquent, so that when we open up the aging we can see if the claim has been worked on and what progress has been made to get claim paid. Other than that, I'm totally in love with this software. :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kareo Billing logo

Kareo Billing

Practice Management at it's BEST

Reviewed 7 years ago

Kareo practice management system make life in the office so much easier. From it's integration with our EHR (Practice Fusion), to live claim scrubbing and EDI capabilities and overall ease of use. With over 20 years in this business I have use quite a few systems and Kareo is by far the easiest to set up and use day to day.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kareo Billing logo

Kareo Billing

This reviewer only left a rating

Reviewed 9 years ago

We are a small, solo alternative medical practice. We use Practice Fusion for EMR. People should know that the integration of Kareo with practice fusion is only possible at the highest level of support and it is not backward integration, just going forward in time. It assumes that you accept insurance from all patients. You can't generate a receipt with insurance codes so patients can submit it to...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kareo Billing

This reviewer only left a rating

Reviewed 9 years ago

I am the owner of Medical Specialty Billing, LLC, We will be celebrating our 13th year next month. We bill Multiple Specialties including ASC's. Surgeons and Family Practice. Up until 2006 we used Medisoft server based software. In 1996 we wanted a program that had more flexibility and did not have never-ending fees forcing us to buy every upgrade. We wanted a program that listened to it's users...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kareo Billing logo

Kareo Billing

This reviewer only left a rating

Reviewed 9 years ago

We are a single doctor private practice and we were using an outside billing service that we were not happy with. Our doctor found Practice Fusion and we were then introduced to Kareo. We made the decision to bring billing in-house. Now, I'm not a biller, so I was very nervous about this change, but the combo of Practice Fusion and Kareo made it possible for me to get things transferred and set...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kareo Billing logo

Kareo Billing

This reviewer only left a rating

Reviewed 9 years ago

I signed up for Kareo to link to practice fusion EMR and streamline everything. Streamlining medical care is an oxymoron, like military intelligence... Anywho, After 5 months of use Kareo gets a C+ from me. I have the 200 dollar a month plan. My biggest problems: program layout/user interface/screen shots are mild-moderately confusing. Specifically lots of clicks needed to get to the "right place."...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kareo Billing logo

Kareo Billing

This reviewer only left a rating

Reviewed 9 years ago

I own a small chiropractic clinic, where I am the sole practitioner. I have always done all of my own billing, so finding a billing program that streamlined the process was very important to me. The fact that Kareo integrates with Practice Fusion makes the process incredibly easy! With the new federal regulations on EHR's, I needed to find a new documentation program. I settled on Practice Fusion,...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kareo Billing

Great billing system!

Reviewed 8 years ago

I can access Kareo at home or in the office too--24 hours a day, 7 days a week. Here I am, almost a year out, very happy with my decision to have chosen Kareo and glad I didn't waste my time and money on other billing services.

Pros

I started my own practice from scratch just a little under a year ago. As a solo practitioner, I had to keep costs contained yet be efficient at the same time. Kareo allowed me to do both. I looked at various EMRs and billing systems. In the end, I decided on Practice Fusion which integrates well with Kareo. With Kareo, I felt that the setup process with insurance companies and the clearinghouse...

Cons

Overall, no major cons to report.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kareo Billing logo

Kareo Billing

Great billing system!

Reviewed 8 years ago

I can access Kareo at home or in the office too--24 hours a day, 7 days a week. Here I am, almost a year out, very happy with my decision to have chosen Kareo and glad I didn't waste my time and money on other billing services.

Pros

I started my own practice from scratch just a little under a year ago. As a solo practitioner, I had to keep costs contained yet be efficient at the same time. Kareo allowed me to do both. I looked at various EMRs and billing systems. In the end, I decided on Practice Fusion which integrates well with Kareo. With Kareo, I felt that the setup process with insurance companies and the clearinghouse...

Cons

Overall, no major cons to report.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kareo Billing logo

Kareo Billing

Love it!

Reviewed 9 years ago

Would recommend for any small medical office.

Pros

Kareo has saved me time and money and streamlined my back office procedures. I can now complete the job, that used to take several employees and weeks of work, in a couple of hours on my day off with a cup of coffee, some sunshine and fresh air. I love the monthly webinars on business topics and the emails on billing tips. I no longer have to waste CE hours on these topics as you guys provide them...

Cons

I really can't thing of any Cons at the moment.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kareo Billing

Kareo testimonial

Reviewed 9 years ago

The main reasons we chose Kareo were: no cost to set up, affordable monthly plans to choose from and the user friendliness of the platform in general. Oh, and the great webinars and training tools right at your fingertips to watch anytime! We have been extremely happy with Kareo and now use it for multiple client accounts. Once you have several accounts on Kareo, I particularly like the...

Pros

cost, userability, reporting tools

Cons

no cons at the moment

Overall Rating
  • Value for money
  • Ease of use
  • Features