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eSchedule vs ESO Scheduling Comparison

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Overview

Easy-to-use online software. Highly powerful & modular including: Scheduling, Timekeeping, Certification Tracking, E-Mail/Text...

ESO Scheduling is a web-based employee scheduling software that enables emergency medical services (EMS) agencies and hospitals...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

1200

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

57

5

4

3

2

1

43

14

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.5

31

5

4

3

2

1

16

14

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

ESchedule provides our agency with an amazing user interface, ease of use, and great backend reporting. All of this is integral to an effective, efficient, and productive scheduling experience.
AvatarImg

Joseph V.

Just about any report you need is at your fingertips, which has simplified our record keeping. We have been extremely pleased with this product and the excellent customer service that comes with it.

AS

Amanda S.

My favorite aspect of the software is the ability to validate my crews wherever I am.
AvatarImg

Joseph V.

Pros

Overall, I have been very pleased with EPro and their customer service to is outstanding to helping me whenever I call. I think that's the best service to have no matter what issues you may be having.

VR

Veronica R.

The software has also improved our ability to effectively and consistently communicate with our employees through the many useful modules such as messenger, tracker, and continuing education.

TF

Tim F.

The staff is extremely pleasant, polite and professional to work with; always listening and looking for feedback on ways to better their software program.

CM

Craig M.

Cons

There were some small bumps in the road in the beginning and some kickback from employees/supervisors stuck in their ways.

DE

Donnie E.

There are no flags for open shifts so it is easy to miss that a particular day is not fully staffed. There are no text alerts for shifts.

SF

Scott F.

When removing someone from a shift from the master schedule, you can no longer tag them for that shift when marking them absent.

CD

Cody D.

Cons

Some of the areas are a little confusing on how to configure.

JF

Jodi F.

Lack of communication between functions within software. With this being all in one system, features should be able to talk to each other instantly.

MM

Marcus M.

However, from the crew member/employee side, it is very frustrating. Every punch in or out needs a note in addition to name and password.
AvatarImg

Scott W. D.

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review3 years ago

Key features

  • Total features60
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Attendance Management
  • Attendance Tracking
  • Auto Scheduler
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Calendar Sync
  • Certification & Licensing
  • Certification Tracking
  • Class Scheduling
  • Clock In / Out
  • Complaint Monitoring
  • Controlled Substance Tracking
  • Corrective and Preventive Actions (CAPA)
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • EMS Service Roles Time Clock
  • Electronic Signature
  • Employee Certification
  • Employee Database
  • Employee Scheduling
  • Employee Time Tracking
  • Equipment Tracking
  • Event Calendar
  • Event Scheduling
  • Fleet Management
  • Float Pool Management
  • Fuel Management
  • Incident Response Checklists
  • Instructor Management
  • Labor Management
  • Leave Tracking
  • Maintenance Scheduling
  • Messaging
  • Messaging/Shift Dispatching
  • Mobile Access
  • Online Scheduling
  • Online Time Clock
  • Online Trading
  • Overtime Calculation
  • Payroll Management
  • Reporting/Analytics
  • Resource Management
  • Rotation Scheduling
  • SOG / Protocol Control
  • Schedule Distribution
  • Scheduling
  • Search/Filter
  • Self Scheduling
  • Self Serve Sign-up
  • Shift Management
  • Shift Scheduling
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Task Scheduling
  • Time Off Requests
  • Timesheet Management
  • Training Management
  • Training Record Management
  • Vacation/Leave Tracking
  • Vehicle Damage Tracking
  • Vehicle Maintenance
  • Vehicle Repair
  • Total features39
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Attendance Management
  • Attendance Tracking
  • Auto Scheduler
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Calendar Sync
  • Certification & Licensing
  • Certification Tracking
  • Class Scheduling
  • Clock In / Out
  • Complaint Monitoring
  • Controlled Substance Tracking
  • Corrective and Preventive Actions (CAPA)
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • EMS Service Roles Time Clock
  • Electronic Signature
  • Employee Certification
  • Employee Database
  • Employee Scheduling
  • Employee Time Tracking
  • Equipment Tracking
  • Event Calendar
  • Event Scheduling
  • Fleet Management
  • Float Pool Management
  • Fuel Management
  • Incident Response Checklists
  • Instructor Management
  • Labor Management
  • Leave Tracking
  • Maintenance Scheduling
  • Messaging
  • Messaging/Shift Dispatching
  • Mobile Access
  • Online Scheduling
  • Online Time Clock
  • Online Trading
  • Overtime Calculation
  • Payroll Management
  • Reporting/Analytics
  • Resource Management
  • Rotation Scheduling
  • SOG / Protocol Control
  • Schedule Distribution
  • Scheduling
  • Search/Filter
  • Self Scheduling
  • Self Serve Sign-up
  • Shift Management
  • Shift Scheduling
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Task Scheduling
  • Time Off Requests
  • Timesheet Management
  • Training Management
  • Training Record Management
  • Vacation/Leave Tracking
  • Vehicle Damage Tracking
  • Vehicle Maintenance
  • Vehicle Repair

Integrations

  • Total integrations4
  • Authorize.Net
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WordPress
  • Xero
  • Zapier
  • Total integrationsN/A
  • Authorize.Net
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WordPress
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

eSchedule logo

eSchedule

Great transition and product

Reviewed 2 years ago

We have found eSchedule and their team to be easy to work with and willing to listen to our needs.

Pros

The ease of transitioning from our previous scheduling software to eSchedule.

Cons

We lost a few features from the other scheduling software.

Vendor response

We appreciate your business. Thank you for the great review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eSchedule logo

eSchedule

Great product

Reviewed 3 years ago

It has saved our whole agency. We have totally benefitted from this

Pros

Ease of scheduling and payroll. Users info is great also.

Cons

Nothing it is a good product. I am not sure what else you are looking for

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eSchedule logo

eSchedule

We have used this product over 5 years and would highly recommend to other services.

Reviewed 5 years ago

We had our payroll process streamlined and and our scheduling has been simplified.

Pros

Makes our payroll process a breeze. Scheduling is simplified and open slots can be filled quickly through the bid process. Allows quick and easy dissemination of information and allows us to upload a full library of our documents and standing orders.

Cons

No cons were added to this review

Vendor response

Mike ¿ We're so glad you're happy with eSchedule. Thank you for being a long-time customer and supporter!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eSchedule logo

eSchedule

Helped with our transition.

Reviewed 3 years ago

Keeping staffing issues at a minimum and the ease of doing payroll keeps my STRESS level down. I cannot say enough positive things about this scheduling software.

Pros

This software helped us with the transition from volunteer status to paid full time status. It is extremely user friendly and helps with not only the scheduling but payroll. I cannot say enough of how this has saved us time and money in our new operation.

Cons

There are none in my opinion! It is a easy to use.

Vendor response

Dan: Thanks for the 5-star review! We are thrilled that you're so happy with our software and that it's making such a positive difference for you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eSchedule logo

eSchedule

Great Software

Reviewed 3 months ago

My overall experience with eSchedule has been extremely positive. I have found that the software meets all of our needs. That coupled with the extraordinary support team make this software well worth the investment.

Pros

The scheduling and training components of the software far exceeded our expectations. It is extremely easy to use as an administrator as well as the end users.

Cons

We have experienced some difficultly with the payroll import component of the software. However, when we have encountered the issues, their Technical Support Team have always been outstanding in assisting use correct the issues

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

eSchedule logo

eSchedule

Great product

Reviewed 6 years ago

Customer service is great! Every time I have a crazy idea to customize the product to meet our needs they make it happen. I would recommend eSchedule hands down for fire and rescue scheduling.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks, Mike!! This is great to hear. We're glad you're enjoying the product. If you need anything at all, give us a shout.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

eSchedule logo

eSchedule

Highly recommend

Reviewed 6 years ago

This product is what we were looking for to get our scheduling and time clock in one location. With all of the added functions it becomes a one stop product for the needs of our organization. i would recommend them.

Pros

Customer support and all in one functions

Cons

Ability to create shifts or make changes to the actual schedules is limited to the vendor.

Vendor response

Todd, we value your business. Thank you for the nice review.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

eSchedule logo

eSchedule

Great Product!

Reviewed 6 years ago

Easy to use; customer service is always excellent; a definite value for the money. We have utilized the product for scheduling, time clock, and document management. It is simple to utilize and implement and a benefit for staff and management alike.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Kevin - thanks for taking the time to write this review. We appreciate it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

eSchedule logo

eSchedule

Great solution to combine many functions

Reviewed a year ago
Pros

eSchedule has been great in allowing us to combine several different systems such as scheduling, time and attendance, certificate expiration tracking, continuing education and messaging all under one platform, making the end use for both our administrators and our employees much easier!

Cons

The mobile app is a bit cumbersome - it is just a mobile version of the website and not an app. We have been promised an app is coming down the road.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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eSchedule logo

eSchedule

eSchedule provides our department the ability to utilize a fluid schedule model.

Reviewed 4 years ago
Pros

Employees and Watch Commanders along with others who have scheduling responsibilities enjoy the ability to interact through the software to insure proper staffing levels. Last minute shift swaps and changes are easily conducted directly between the involved members guaranteeing no unexpected vacancies.

Cons

I understand the eSchedule team is working toward additional customization of the program that will enhance the user interface and allow for shift colors to be displayed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eSchedule logo

eSchedule

The combination of a great product and EXCELLENT customer service.

Reviewed 3 years ago

We couldn't be happier. The rep has gone above and beyond for us in every aspect of configuring the software so it meets our business needs. We give this product and team a 10/10. Below are primarily what we're using it for: - Paramedic Scheduling - Automating a complex payroll process

Pros

- Customer service is the best I've ever encountered - The product is very versatile and can be customized to fit specific business rules - The end-user experience is very smooth - Admin functions are quite extensive. There are many different reports and functions that admins can take advantage of

Cons

As an admin, it takes a little while to get used to where all of the different reports are but this is a common learning curve with any software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eSchedule logo

eSchedule

eSchedule simplifies scheduling and provides a great user experience!

Reviewed 2 years ago

eSchedule solved the needs we were looking for in a scheduling program. We received more than what we expected and had our entire organization trained on the program quickly and efficiently. The reporting is extremely powerful and accurate, allowing me to maintain a schedule of over 200 volunteers to the highest standards while maintaining pinpoint accuracy.

Pros

eSchedule provides our agency with an amazing user interface, ease of use, and great backend reporting. All of this is integral to an effective, efficient, and productive scheduling experience. My favorite aspect of the software is the ability to validate my crews wherever I am. I have a wealth of knowledge available on my phone accessible quickly to determine attendance status, clock times, and sign...

Cons

Integration into my organization was quick and reliable. There was almost zero downtime and the transition was seamless and accurate. I have no cons to mention for application within my organization.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eSchedule logo

eSchedule

eSchedule Software

Reviewed 2 years ago

Whenever I've had a question or needed guidance, it was extremely fast. I submit an email with my request and I'm answered in a matter of minutes! There is a three hour time difference between us and they still are quick to answer, even at odd hours. They truly know the pulse and scheduling of EMS!

Pros

Integrating into our agency was very simple. The staff at eSchedule are very knowledgeable about their product and explain things thoroughly.

Cons

The least thing I like about eSchedule is not having an app for my phone.

Vendor response

Thanks, Molly! We have plans to create an 'app' in the near future. In the meantime, eSchedule is mobile friendly and can be accessed from any mobile device.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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eSchedule logo

eSchedule

Well develped product that makes time management easier.

Reviewed 7 years ago

CCEMS is very pleased with eSchedule. We utilize all components. Some of the scheduling features we do not need but that is what makes it so easy. Customize the schedule to fit your company. I would like to see some on the schedule features customizable by the end user and not the software developers. Overall very happy with the product and would recommend to others.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Steve - Thanks so much for your review. Your feedback is greatly appreciated. We will pass along your suggestion to the development team. :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

eSchedule logo

eSchedule

Has completely changed the way we schedule!

Reviewed 7 years ago

The scheduling software is wonderful and it has drastically improved our ability to cover open shifts. A lot of employee information is also right at your fingertips. EMS eSchedule has also increased our ability to effectively communicate with staff and send out immediate notifications in several different formats. Customer service follow up is slow at times; several reminders have to be given in order to get an issue resolved.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Jerry - Everyone at eSchedule appreciates you as a customer. Thanks again! With regard to your comment on customer support, we are taking great strides to improve the response time by adding team members to handle the increased work. Thank you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

eSchedule logo

eSchedule

The ability to split shifts an infinite number of ways is very helpful for a volunteer organization

Reviewed 7 years ago

The scheduling function works very well and is easy to use. Some of the other functions are not as easy to use such as the training module. The one big thing that I wish there was the capability of was to be able to create my own custom forms and modify them when I need to. The other function associated with the forms is the ability to have the form be locked from editing by basic users once it is submitted.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Alex, Thank you for taking the time to write a review of eSchedule. We appreciate it! Your ideas have been added to the list of future enhancements.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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eSchedule logo

eSchedule

Company willing to customize to suit our needs, constantly seeking feedback to improve everything!

Reviewed 4 years ago
Pros

Ease of use from both the Employer AND Employee facets! Transitioning into it was much easier than we expected, for al of us. Able to pull reports that assist in everything from certification/license expirations, required certifications, disciplinary matters, etc. Even have used reports to help win an unemployment claim - showing auto emails, #of times individual logged into system, times placed as available, and never scheduling shifts. In just a few clicks, I had enough information to reverse a 10K unemployment award. Have to love it!

Cons

I actually can't say there is anything I don't like about it. It's so easy to tailor it for what we want, what we need, and how we want to see things. This company has a great bunch of people - they are incredibly responsive to any questions and/or adjustments we ask for. We've been using this for over 10 years - absolutely one of our best purchases yet!

Vendor response

Thank you, Jeanne! :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eSchedule logo

eSchedule

I HIGHLY recommend eSchedule for EMS services, a great product for everyone in the company!

Reviewed 3 years ago

We have had an excellent experience with eSchedule. We went through several products prior to eSchedule that just didn't do everything we were needing it to. Since eSchedule is tailored to fit the unique dynamic of EMS it is so so much better. I highly recommend any EMS service to use eSchedule.

Pros

Since switching to eSchedule it has saved so much time with, scheduling, time keeping, and keeping up with employees certifications. Also, the employees love that they have their own employee portal to view from anywhere. It has also saved alot of time when we have our state inspections because we are able to like digital copies of the employee certifications to eSchedule so everything is digitally kept in one place. I could probably write a 3 page paper about how much this product has saved us time and money!

Cons

My only complaint is I really wish they had an APP for this product. I'm keeping my fingers crossed that this is something they will eventually come out with.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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eSchedule logo

eSchedule

Time Saver - Life Saver

Reviewed 6 years ago

EMS eSchedule has been a blessing to our office. Prior to using eSchedule, our paper timesheet payroll process would take 3-5 hours between myself and our Lt. We now have it down to about 1.5 hours! The scheduling process can be carried out for several months which also saves our Lt. time. Also having the program automatically keeping track of our PTO allows me to not have to keep a seperate spreadsheet for all of our employees. Just about any report you need is at your fingertips, which has simplified our record keeping. We have been extremely pleased with this product and the excellent customer service that comes with it.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Amanda - Thanks a ton for your feedback and the review. We appreciate your time and value Meigs County EMS as a customer. If you need anything at any time, please reach out.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eSchedule logo

eSchedule

Emergency Ambulance Service Central PA

Reviewed 4 years ago

We are small emergency ambulance service. We are a closed Union service and have many different job codes, pay scales, PTO, seniority, request for PTO and scheduling. We operate and maintain 14 vehicles. We have approximately 70 employees that range from FT, PT and Casual. We have 24/7/365 operations with multiple shift configurations. The owner, sales department, technical support and programmers of eSchedule have been nothing short of excellent in setting up, educating, maintaining and developing the program to suit our needs. There were some small bumps in the road in the beginning and some kickback from employees/supervisors stuck in their ways. But, overall the experience has been pretty much an uneventful and seamless transition.

Pros

I like the many features eSchedule has to offer.

Cons

Don’t really have any negative comments. Any issues or concerns we have had with the software, eSchedule has worked quickly to resolve.

Vendor response

Donnie - Thank you very much for providing this review and feedback!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

eSchedule logo

eSchedule

An easy decision

Reviewed 5 years ago

Prior to using EMSeSchedule, our department used hand written schedules for each position, on each apparatus, at each station. As you can imagine, this was a nightmare with just the number of papers needed. We routinely had to fix errors that were made because of having to transfer information from one place to another, in some instances, multiple times. We also used paper time sheets that were filled...

Pros

Ease of use, quick response of support staff.

Cons

Cost is always an issue for any department. Additionally, I wish some of the views were a little more customizable..

Vendor response

Roman, We appreciate you taking time out of your busy day to write a review of eSchedule. Even more, the feedback and insight you've offered is extremely helpful. Thank you.