Covetrus Impromed vs Instinct Science

Covetrus Avimark

ezyVet

Cornerstone Software

IDEXX Neo

IntraVet

SmartFlow

Compare Covetrus Impromed and Instinct Science based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

AVImark by Covetrus is an on-premise practice management software designed to help veterinarians and vet hospitals automate and manage finance and administration tasks, such as appointment scheduling, invoicing, budgeting, medical records management, and more.

Cornerstone from IDEXX is versatile, feature-rich software that can be customized to meet your every need. 

IntraVet is a veterinary practice management software designed to help clinics manage patients, invoicing, records, messaging, payments, social media engagement, and more via a unified portal. The application includes an appointment calendar, which allows businesses to create color-coded appointments using a drag-and-drop interface to manage patient bookings and clinic visits.

ImproMed aims to streamline business operations and create ideal workflows for veterinarian practices. It helps track client data and aids the creation of wellness plans. Key features include inventory optimization, product and pricing management, enhanced reporting, and schedule management.

Appointment Scheduling

Billing & Invoicing

Confirmations/Reminders

Imaging and X-rays

Inventory Management

Live Chat

Patient Records Management

Prescription Processing

Reminders

Telemedicine

Treatment Planning

Covetrus Impromed

Windows

Practice Manager

We used it for 6 years and once we became comfortable with the system, everyone enjoyed using it. We liked the ability to upload photos into the dental record.

Hospital Administrator

I have had excellent customer service with Impromed. I also have been very happy with the software.

Office manager

Our clients complain all the time and don't understand what they are being charged for.

owner

Whenever we have a windows 10 update (not optional as to time or place) come through, it tends to either crash our server or cause problems with all of our printers and other connections.

Patients with split billing are a nightmare. On statements, charges for split billed patients are listed in a very confusing way and it doesnt' list what percentage each owner gets billed for.

Manager

Some tech support needs MORE training. I can always tell when they’re Struggling to fix an issue and that usually results compounding the problem.

I really appreciate the support for this product. Every time I have called in or done a live chat, the support person is knowledgeable, professional, and helps resolve the issue quickly.

practice manager

Its great to print out reports of any kind to see how we are doing.

It doesn't match up and I can calculate from the D.O.B. their actual age if I needed to, but I fear new users can easily get confused.

I find Impromed to be on of the more user friendly and intuitive programs I've used, it's still really nice to have assistance with any questions that pop up.

Office Manager

You can have mobile units for field work. Tech support is awesome and they are easy to contact by phone or chat or email.

Veterinarian 

This software is very easy to use and has so many features that I probably don’t even use most of them but are nice to have the option to use if needed.

Reception

It is also hard to change any errors with patient processing and refunds are also multiple unnecessary steps. It took me a long time to get used to impromed.

This software has depth that allows for customization for each hospital's processing. It also has great integration with other systems such as laboratories and payment processing.

I think the easytime appointment scheduler has been the most difficult to adapt to, it is difficult to look quickly for an available time slot, because it does not give you a view of entire day.

Hospital Manager

Some of the reporting options can be difficult to extract data from.

Inventory, patient records and accounting all work well. System has the ability to do so much with added cost of additional modules.

8 months later, there is still no timeline for fixing the integration. This is just one example.

Covetrus Impromed screenshot: ImproMed care details

Covetrus Impromed screenshot: ImproMed wellness plans

Covetrus Impromed screenshot: ImproMed medical records

Freelancers

Mid Size Business

Small Business

Next-generation cloud-based software that transforms, innovates, and automates the way vets run their practices.

IDEXX Neo is the cloud-based practice software that is intuitive to use, easy to learn and built to make switching simple.

SmartFlow Patient Workflow Software optimizes every step of the patient visit, minimizing bottlenecks in your practice.

Instinct is the new cloud-based operating system for the modern veterinary hospital: a full electronic medical records and practice management system.

Accounting

Activity Dashboard

Alerts/Notifications

Calendar Management

Charting

Client Management

Communication Management

Customer Database

Data Import/Export

Document Management

Document Storage

E-Prescribing

Electronic Payments

Electronic Signature

Email Reminders

EMR/EHR

Historical Reporting

Invoice Management

Medical Billing

Patient Intake

Payment Processing

Reporting & Statistics

Self Service Portal

SMS Messaging

SOAP notes

Status Tracking

Task Scheduling

Template Management

Third-Party Integrations

Workflow Management

Instinct Science

Android

Linux

Web-based

iPad

iPhone

Owner, DVM

I have also been thrilled with the responsiveness and availability of the support - this is probably among my favorite features. You get nearly immediate chat support 24/7.

Referral Coordinator

I love having all the things in on place. The ability to send records from the platform to rDVM's automatically after submitted and all and all just amazing.

Veterinary Technician

Pawsitive words of encouragement when logging in, they're hilarious. I enjoy bulk editing and ability to set status etc for patients.

Medical  Director

I can't say enough about Instinct. As the Medical Director I can proudly say it life changing for all our staff and has helped us practice better medicine and deliver better patient care.

Licensed Veterinary Technician 

Instinct is super user friendly and makes planning out treatment plans super easy.

This is the easiest to use and has the best visual interface. Everyone that sees it for the first time loves it.

I like how user friendly it is & how it is easy to go back on what has been done on a patient & also see what is coming up in the future.

Greatly improves patient care and monitoring. Any ER doctor can tell another ER doctor designed Instinct...everything makes sense and encourages efficiency on the ER floor.

vet tech

Detail orientated without being too complicated. Customer support is wonderful and there is always someone there to answer any questions quickly.

Director of Emergency Medical Staff

Super easy to use, customer service available 24/7, highly customizable, easy for the staff to learn and implement quickly.

Easy to see trends, follow treatments and write your doctor notes & charts. Love Plumbs integration.

Veterinary Student

The search function gets stuck on a patients name constantly.

Veterinarian

Ease of use and rapid organization along with prepopulation options for standard medical approaches.

Surgery Tech nurse

After you start Instinct is hard to back to paper.

ICU Lead Vet Tech/Supervisor

We can be much more detail oriented. Less treatments get missed.

Vet Tech 

I actually don't have much to say about what I do not like about it. Maybe just being able to have the com log closer to where the chart is since it is sometimes missed when owners talk to doctors.

Instinct Science screenshot: Status board: the home base of Instinct. Pinning patients, filtering, and sorting allow you to keep exactly what you need in view.

Instinct Science screenshot: Treatment Sheet: Easily access a patient’s treatment sheets from previous visits as part of the patient’s medical record.

Instinct Science screenshot: Charting templates: Instinct’s Charting feature is the digital workspace where clinicians document and manage a patient’s medical record during a visit. It’s designed to streamline clinical workflows by bringing together all patient details & diagnostics.

Covetrus Impromed vs Instinct Science Comparison (2026)

Covetrus Impromed

Instinct Science

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives