App comparison
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IBI-aws
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Service desk user information system
IBI-aws Alternatives & Competitors (2026)
Top 8 free alternatives
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
0.3
Value for money
Starting price
No pricing info
0.4
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Collaboration Tools
5/5
Alerts/Notifications
5/5
Customizable Templates
4/5
Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
0.3
Value for money
Starting price
No pricing info
0.5
Functionality
Customizable Fields
5/5
For Small Businesses
5/5
Communication Management
5/5
Top Features
Collaboration Tools
5/5
Alerts/Notifications
5/5
Customizable Templates
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Service Desk & Asset Management Software
0.5
Value for money
Starting price
No pricing info
0.4
Functionality
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Top Features
Collaboration Tools
5/5
Alerts/Notifications
5/5
Customizable Templates
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ITSM for automation & management of IT Enterprise services
0.8
Value for money
Starting price
No pricing info
0.3
Functionality
Financial Management
5/5
Performance Monitoring
5/5
Project Management
4.7/5
Top Features
Collaboration Tools
5/5
Alerts/Notifications
5/5
Customizable Templates
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service management platform to adopt digital changes
0.5
Value for money
No pricing info
Starting price
No pricing info
0.3
Functionality
Support Ticket Management
5/5
Real-Time Notifications
5/5
Customizable Templates
5/5
Top Features
Collaboration Tools
5/5
Alerts/Notifications
5/5
Customizable Templates
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
work with the flow
1.0
Value for money
No pricing info
Starting price
No pricing info
0.9
Functionality
Support Ticket Management
5/5
Status Tracking
5/5
Real-Time Notifications
5/5
Top Features
Collaboration Tools
5/5
Alerts/Notifications
5/5
Customizable Templates
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Business continuity and crisis management solution
Value for money
No pricing info
Starting price
No pricing info
0.2
Functionality
Multi-Channel Communication
5/5
Mass Notifications
5/5
Contact Management
5/5
Top Features
Collaboration Tools
5/5
Alerts/Notifications
5/5
Customizable Templates
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Your all-in-one messaging tool.
0.9
Value for money
No pricing info
Starting price
No pricing info
0.6
Functionality
Reporting & Statistics
5/5
Customizable Branding
5/5
Workflow Configuration
5/5
Top Features
Collaboration Tools
5/5
Alerts/Notifications
5/5
Customizable Templates
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Generative conversational AI for the enterprise.
Value for money
No pricing info
Starting price
No pricing info
0.2
Functionality
Content Generation
N/A
Generative AI
N/A
Natural Language Processing
N/A
Top Features
Collaboration Tools
5/5
Alerts/Notifications
5/5
Customizable Templates
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
On-call incident response when alerts are not enough
0.3
Value for money
Starting price
No pricing info
0.1
Functionality
Incident Management
5/5
Status Tracking
5/5
Activity Dashboard
5/5
Top Features
Collaboration Tools
5/5
Alerts/Notifications
5/5
Customizable Templates
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center solution
0.4
Value for money
Starting price
No pricing info
0.1
Functionality
Predictive Dialer
5/5
Customer Database
5/5
Call Transfer
5/5
Top Features
Collaboration Tools
5/5
Alerts/Notifications
5/5
Customizable Templates
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT asset and knowledge management
0.9
Value for money
Starting price
No pricing info
0.8
Functionality
Task Scheduling
5/5
Service Level Agreement (SLA) Management
5/5
Knowledge Base Management
5/5
Top Features
Collaboration Tools
5/5
Alerts/Notifications
5/5
Customizable Templates
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Helpdesk system with AI
Value for money
Starting price
No pricing info
Functionality
Self Service Portal
5/5
Real-Time Notifications
5/5
Automated Routing
5/5
Top Features
Collaboration Tools
5/5
Alerts/Notifications
5/5
Customizable Templates
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Collaborative inbox for teams
0.3
Value for money
Starting price
No pricing info
Functionality
Multiple User Accounts
5/5
Communication Management
5/5
Chat/Messaging
5/5
Top Features
Collaboration Tools
5/5
Alerts/Notifications
5/5
Customizable Templates
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled customer communication solution
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Automated Routing
4.7/5
Real-Time Chat
4.6/5
Alerts/Escalation
4.4/5
Top Features
Collaboration Tools
5/5
Alerts/Notifications
5/5
Customizable Templates
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multi-channel service desk & ticketing solution
Value for money
Starting price
No pricing info
0.2
Functionality
Prioritization
N/A
Reporting/Analytics
N/A
Automated Routing
N/A
Top Features
Collaboration Tools
5/5
Alerts/Notifications
5/5
Customizable Templates
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ERP for manufacturing, retail, education, service verticals.
0.3
Value for money
Starting price
No pricing info
0.1
Functionality
Reporting/Analytics
5/5
Financial Management
5/5
Inventory Management
4.5/5
Top Features
Collaboration Tools
5/5
Alerts/Notifications
5/5
Customizable Templates
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based helpdesk solution for small businesses
0.5
Value for money
Starting price
No pricing info
0.6
Functionality
Support Ticket Management
5/5
Knowledge Base Management
5/5
Inbox Management
5/5
Top Features
Collaboration Tools
5/5
Alerts/Notifications
5/5
Customizable Templates
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
No-code Business Software
0.3
Value for money
Starting price
No pricing info
0.1
Functionality
Search/Filter
5/5
Mobile Access
5/5
Interaction Tracking
5/5
Top Features
Collaboration Tools
5/5
Alerts/Notifications
5/5
Customizable Templates
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Mass notification solution
0.4
Value for money
Starting price
No pricing info
0.2
Functionality
User Management
5/5
Templates
5/5
Scheduling
5/5
Top Features
Collaboration Tools
5/5
Alerts/Notifications
5/5
Customizable Templates
4/5