PDQ Deploy & Inventory vs ServiceNow Problem Management

ManageEngine Endpoint Central

NinjaOne

System Center

ManageEngine OpManager Plus

SimplyDesk

Rzilient

Compare PDQ Deploy & Inventory and ServiceNow Problem Management based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Endpoint Central (formerly Desktop Central) from ManageEngine is an integrated desktop & mobile device management application that enables the centralized management of desktops, servers, laptops, tablets & smartphones.

AI-powered platform that unifies identity, endpoints, and compliance—giving IT teams time and control back.

Action1

Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works.

PDQ Deploy is the best way to automate your IT management. Update third-party software, deploy custom scripts, and make impactful configuration changes in minutes. With 200+ ready-to-deploy applications right out of the box.

Active Directory Integration

Alerts/Notifications

Application Management

Approval Process Control

Asset Tracking

Automatic Patch Deployment

Automatic Scans

Backup and Recovery

Compliance Management

Customization

Dashboard

Data Import/Export

Data Security

Deployment Management

Device Management

Event Logs

Inventory Management

Issue Management

IT Reporting

Maintenance Scheduling

Monitoring

Network Wide Management

Patch Management

Patch Prioritization

Patch Testing

Prioritization

Real-Time Monitoring

Remote Access/Control

Remote Monitoring & Management

Reporting/Analytics

Scheduling

Status Tracking

Third-Party Integrations

Threat Intelligence

Reviews for PDQ Deploy & Inventory come from a wide variety of industries, including Education Management (11% of reviewers), Financial Services (6%), and Government Administration (6%). The most frequent use case for PDQ Deploy & Inventory cited by reviewers is IT management (70% of reviewers).

Users and use cases

Most reviewers indicate that PDQ Deploy & Inventory delivers strong value for money, citing affordability and robust features, while some users report concerns about pricing inconsistencies and affordability for smaller organizations.

Value for money

PDQ Deploy & Inventory is an IT management program offering key features such as deployment management, patch management, automatic scans, automatic patch deployment, and compliance management, among others.

Proprietary

PDQ Deploy & Inventory

Windows

Web-based

Standard plan

We love underdogs

Enterprise

Corporate Director of IT

I would like the ability to connect 2 instances of PDQ Inventory to create a baseline configuration of each machine so that I can track and report changes.

IT Manager

Inventory, with it's customisable reports gives me an insight of my fleet of devices.

Without an efficient way to gather software and hardware info, then act upon it with relevant software deployments, we would need to add another staff member.

IT Support Supervisor

It's supposed to detect when a PC is online and then deploy the package.  

Systems Engineer

A huge travel saver as I do not need to be on site to push programs, add printers, etc.

I have to push WIMC to have accurate data.

You cannot imagine the ease of pushing out hundreds of updates while drinking your coffee in the morning.

Systemadministrator

The UI easy to understand, simple as it is.

Sr. IT Systems Engineer

They ONLY thing that I have found no way to do that would make things perfect, is to be able to pass a computer name or IP address variable to a custom PowerShell script or custom scanner.

This is a great solution to deploy software and scripts remotely.

Sometimes you will get a success message even though the task did not complete.

Technical Support Specialist I

Game changer on remote deployment and management.

Admin

Without agent installation on the Clients.

Ease of use and ability to do the tasks needed for managing devices.  

The ability to speed up new machine deployments and patching.   With PDQ deploy I am able to apply packages without monitoring and get a report of what was installed quickly while working on other tasks.

Senior Desktop Support Engineer

PDQ is an amazing tool that I could not live without, it provides the helpdesk with one click installation of custom MSI packages, pre-built MSI packages to make software deployment a breeze.

IT-Manager

PDQ allowed us for our medium-sized company to have a professional patch as well as deployment process. When users call as and tell as they need this and this special software and while we talk to them, we are able to deploy it to their computers, they are always very positively surprised by our excellent service.

We are using PDQ deploy to manage the installation, patching and uninstallation of software on around 100 systems (including Servers, Laptops and Desktops).

It automates the drudgery of setting up and subsequently updating devices for users in my organisation, allowing me to get on with value-added development work, enhancements to business systems etc.

It is helping us to automate our patching;  and remotely installing new software;  and updating systems on a number of devices at once. 

IT MAnager

both app are inteconnected and I can search and identify group of PCs and create a package in PDQ deploy to have them patch catch up.

Director of Information Security

Allows patches to automatically be pushed out afterhours to avoid any system downtime.

IT DIrector

I add them to my domain, Inventory picks them up on scan and adds them to a dynamic collection, Deploys heartbeat deployment for that collection pushes out the preconfigured list of apps/packages and generates a message on each machine when finished.

Ease of use, integration with other tools, price, functionality, the overall stability of both Inventory and Deploy and the integration of the two products.

Senior Technician

I echo my previous comment, i.e. this has been such a time-saver when ensuring we keep our endpoints current, and it makes it a lot easier to manage 100s of endpoints with literally the click of a button.

Senior Systems Engineer - IT

Overall PDQ Deploy has helped me bring my patching solution on several networks up to date.  

Helps us keep systems patched so that we are less vulnerable to security threats.

Analista de Infra

I think pdq need to use clients in the machines for better results in the deployment, sometimes the pdq have trouble finding the machine and freezes in the status "conecting" or return the error "The network path was not found" Maybe a client help mitigate this problem.

Applications support and administration

Phenomenal integration with external scripting languages like powershell and batch.

It is a critical component in our Inventory and Security Patching process.

Sys Admin

The hard part consists of getting all the machines to talk to each other and then figuring out the silent command -line statements that are needed to install the software.  

Information Technology Manager

Now with PDQ Deploy, we are able to easily update only specific software programs across all areas, irregardless of the overall software image in use.

It is mainly intended to only inventory and patch Windows products.

Network Admin

It works hand in hand with PDQ Inventory and using the two together we are able to pretty much automate software deployments.

Technical Specialist

I love using PDQ as It helps me a lot to manage a large number of users in one go no matter if they are in the office or working virtually.

IT Technician

Good integration between the prodcts (Deploy and Inventory).

IT manager 

PDQ simplify software deployment and updates, helped manage devices and setup new machines in no time at all.

Lead Infrastructure Analyst

There's usually prebuilt installation packages for installations which for most of our 'basic' apps we like to use and it saves time for us to create and manage these items.

IT Admin

I think with PDQ for deployments and patching, and MDT for imaging, I'd feel like I have my computer imaging and management well under control.  

Being able to see the individual steps of the install and where they fail is critical in order to deploy our apps to new and old hosts.

IT-Administrator

The only thing i d like to change would be a possibility to have a function so i can decide which downloads i d like to. As we are german users sometimes its annoying to manually add german software downloads for deployment.

SR IT Support Analyst

Overall, Inventory has become a staple for us, any other product would cost much much more and would not be as simple or quick.

Ability to target by queries, OUs or just about anything.

It has built in scheduling to ensure all machines across our entire network have all the right software and are always up to date.

Problem Setter

Sometimes some error occurs in the deployment that is not so clear...

IT Manager Servers & Support

PDQ Deploy can take care of the monotonous IT Admin work, especially keeping software packages up to date, with ease.

Cannot manage OS updatesOnly works on internal network/VPN - not cloud basedPdq inventory is a separate program, not integrated

Director -IT

It would be nice if the software was intelligent enough to deploy when a machine comes online after a trigger is set, instead of manually setting the trigger or setting up scheduled to redeploy.

PDQ is a massive time-saver - it allows me to manage way more devices than I could manually.

Deployment

Users report PDQ Deploy & Inventory simplifies patch management by offering prepackaged updates for major applications and maintaining an up-to-date repository. Reviewers indicate the ability to automate, schedule, and customize patch deployments is a significant advantage. They find integration with PDQ Inventory helpful for dynamic targeting and reporting. They say PDQ Deploy & Inventory saves time compared to tools like SCCM or WSUS, and appreciate remote patching, hands-free updates, and the wide array of supported third-party applications. Of the 72 PDQ Deploy & Inventory users who gave detailed accounts of their use of Patch Management, 86% rated this feature as important or highly important.

Push Updates

Software Updates

Time Saver

Training and Learning Curve

Update Scheduling

Value

Silent Install Switches

Small Business

Mid-size Business

Large Enterprises

Most reviewers indicate that PDQ Deploy & Inventory offers strong value for money, highlighting its affordability compared to similar tools and appreciating the robust features available even in the free version. They feel the software is cost-effective for organizations of various sizes, including those with tight budgets, and say the price is justified by the time and effort saved. Some reviewers find the pricing reasonable for the capabilities provided, while a few users report concerns about affordability for smaller organizations and mention occasional inconsistencies in pricing or trial access.

PDQ Deploy is the best way to automate your patch management. Update third-party software, deploy custom scripts, and make impactful configuration changes in minutes. With 200+ ready-to-deploy applications right out of the box.

ServiceNow Problem Management empowers organizations to effectively find and fix persistent IT issues, minimizing the impact of service disruptions before they escalate.

Configuration Management

Incident Management

Knowledge Management

Task Management

Ticket Management

ServiceNow Problem Management

Basic

Devops Engineer

Another pain point is customization; even something as simple as changing a mandatory field for ticket closure often turns into a bigger task than expected.

That said, I’ve found that new team members often need quite a bit of training to navigate the complex menus and workflows effectively—it’s powerful, but not immediately intuitive.

customer service representative

Fields are not user-friendly, other ticketing systems may appear more user-friendly.

PDQ Deploy & Inventory vs ServiceNow Problem Management Comparison (2026)

PDQ Deploy & Inventory

ServiceNow Problem Management

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives