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Elastic Enterprise Search vs Site Search 360 Comparison

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Overview

Elastic Enterprise Search (Previously known as Swiftype) is Elasticsearch, with a complete set of specialized tools and extensible...

Site Search 360 enables fast and highly customizable on site search and autocomplete functionalities for any website

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

299

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

9

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

42

5

4

3

2

1

28

11

2

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.7

46

5

4

3

2

1

34

9

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

By using RoR as a platform we use wrappers developed by Elasticsearch. This is a great, well-documented solution for a quick start, a great help to the developers.
It has great potential and used in combination with Kibana it proves a very good choice for fast and great search results.
Best search engine available, it's really powerful when combined with cloud solutions.

Pros

Site Search 360 has been a terrific addition to our website. Its easy to set-up, use and the customer support is excellent.
Overall dealing with Sitesearch they have been VERY responsive, much better than I would have expected. They have got back to me over the weekend etc., when to be honest I didn't expect them too.
I was very happy with the trial option to make sure I was able to use it before purchasing and the ease of use made it worth every penny.

Cons

The last month or more, most of our searches were spam bot searches for non-existent domain names. This made our reports really worthless.
The process of refining the research is manual and slow. Bad documentation and need more usage examples.
I still haven't figure the implementation of replication and clusterization of Elasticsearch, but maybe it is a lack of information.

Cons

I had only one issue, with a user that was using an obsolete version of their browser on their laptop.
The inability to rename the site ID once it is set up. I was not able to figure out how to filter out duplicates from the search results.
It should be able to detect duplicate pages automatically, but it doesn't if there is a "/" on end, which is really frustrating and causes a ton of rework.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features65
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics
  • Augmented Analytics
  • Behavior Tracking
  • Behavioral Analytics
  • Content Library
  • Content Management
  • Customer Activity Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Aggregation
  • Data Capture and Transfer
  • Data Classification
  • Data Discovery
  • Data Extraction
  • Data Import/Export
  • Data Retrieval
  • Data Security
  • Data Source Connectors
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Engagement Tracking
  • Faceted Search/Filtering
  • File Management
  • Filtering
  • Full Text Search
  • Fuzzy Search
  • Indexing
  • Intelligent Search
  • Knowledge Base Management
  • Knowledge Management
  • Machine Learning
  • Multi-Language
  • Multiple Data Sources
  • Natural Language Processing
  • Natural Language Search
  • Personalization
  • Product Recommendations
  • Product Search
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Updates
  • Recommendations
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Search/Filter
  • Semantic Search
  • Sentiment Analysis
  • Single Sign On
  • Tagging
  • Text Analysis
  • Third-Party Integrations
  • Trend Analysis
  • Usage Tracking/Analytics
  • Visual Analytics
  • Total features13
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics
  • Augmented Analytics
  • Behavior Tracking
  • Behavioral Analytics
  • Content Library
  • Content Management
  • Customer Activity Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Aggregation
  • Data Capture and Transfer
  • Data Classification
  • Data Discovery
  • Data Extraction
  • Data Import/Export
  • Data Retrieval
  • Data Security
  • Data Source Connectors
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Engagement Tracking
  • Faceted Search/Filtering
  • File Management
  • Filtering
  • Full Text Search
  • Fuzzy Search
  • Indexing
  • Intelligent Search
  • Knowledge Base Management
  • Knowledge Management
  • Machine Learning
  • Multi-Language
  • Multiple Data Sources
  • Natural Language Processing
  • Natural Language Search
  • Personalization
  • Product Recommendations
  • Product Search
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Updates
  • Recommendations
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Search/Filter
  • Semantic Search
  • Sentiment Analysis
  • Single Sign On
  • Tagging
  • Text Analysis
  • Third-Party Integrations
  • Trend Analysis
  • Usage Tracking/Analytics
  • Visual Analytics

Integrations

  • Total integrations9
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations8
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier

User reviews that mention these apps

MS
AvatarImg

Matthew S.

Food & Beverages, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

We've used Swiftype on a trial basis to augment our site search functionality.

Reviewed 7 years ago

Increased conversions, reduced bounce rate, and significantly more control over our search results.

Pros

It's very well designed and laid out and offers a large assortment of tools to enhance the user site search experience and allow admins to fine-tune search results, with the ultimate effect of increasing conversions and reducing bounce rate.

Cons

There's little to complain about apart from the added cost, which is well worth the investment provided the software is leveraged to its optimal potential.

AR
AvatarImg

Verified reviewer

11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

Great alternative for Google Custom Search

Reviewed 6 years ago
Pros

We used Google Custom Search and were really disappointed when Google dropped paid support. We changed to Swiftype and are very happy. It has given us the similar functionality with improved UI. The UI for optimizing the search is really easy to use yet powerful.

Cons

Unlike Google, Swiftype does not have indexes ready to go. As a result, when you add a new site to the search set, it takes some time to index the site. Its understandable but using Google was really simple.

ID
AvatarImg

Isuru D.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

Elastic-search is a distributed, Restful search and analytics engine.

Reviewed 5 years ago

Elastic-search is a distributed, Restful search and analytics engine.

Pros

Elastic-search has an important security layer to separate access to data and dashboards.

Cons

A bit more of a learning curve for complex searches, indexing more complex things.

AR
AvatarImg

Verified reviewer

Computer Software, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

one of the best open source distributed and multitenant software

Reviewed 5 years ago

Elastic search is good search engine and can have large indexes with fast data processing capability. highly recommended for event driven solutions.

Pros

well supported JSON formats and easy and fast query.

Cons

it has a HTTP web interface and it will give some trouble if we are in low bandwidth

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Héctor A.

Information Technology and Services, 1-10 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

Your searches are smart now

Reviewed 5 years ago

It works awesomely, the search is fully featured and was easy to setup if you're a sysadmin or developer.

Pros

Auto corrections on several languages Instant search Synonyms search Is amazing, the search of my app works awesomely.

Cons

Is based on Java and that might cripple your low end machine or server, is better to run it on a cloud instance like AWS Elastic Search.

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Cristian V.

Telecommunications, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

Elasticsearch, the ultimate search tool

Reviewed 5 years ago

Blazing fast search. I used it in a big website where I needed to speed up search, and it worked like a charm.

Pros

Reliable, Fast, Scalable, Frequently updated with new amazing features, open source with license options for additional services.

Cons

Written in java, so it requires a lot of resources by default.

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Josmar J.

501-1,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

The best tool for smart text

Reviewed 6 years ago
Pros

Excellent to use smart text, to management number of impression on search, distribution of data, autosuggest, soundex search. So more efficiently and quickly than search on a data base.

Cons

It has not a table of error, errors are so much generic. Documentation is very ambiguous and so short.

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Ry4an B.

Entertainment, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

Swiftype makes our search easy

Reviewed 9 years ago

We power our search across many platforms using direct queries to swiftype. Keeping search traffic off our servers reduces our API load, speeds our response times, and gives us flexibility.

Pros

well thought out restful API and they did CORS headers right

Cons

recent emphasis on scraping sites doesn't apply for large customers

LF
AvatarImg

Levi F.

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

Fast search for your site.

Reviewed 6 years ago
Pros

Extremely fast. You can index tons of data and search below 1s. Weights and information treatments on your search.

Cons

Memory hunger. The process of refining the research is manual and slow. Bad documentation and need more usage examples.

AR
AvatarImg

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

Best search engine available

Reviewed 4 years ago

Best search engine available, it's really powerful when combined with cloud solutions.

Pros

Elasticsearch is the best search engine available in the market, it's the state of the art for it's technology.

Cons

It's somewhat complicated at first, it takes you sometime to understand it properly and would be good to have supervision while studying it.

SA
AvatarImg

Sanchit A.

Financial Services, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

Highly recommended for search platforms

Reviewed 4 years ago

Setting up a search platform using Elasticsearch was super fun and easy. I was able to get some great search query response times and development efforts were minimal compared to dealing with Lucene directly.

Pros

It's a great tool to setup a search platform almost of any size in a company. I have worked with Apache Lucene and Elasticsearch just saves all that trouble of dealing with the indices all the time in Lucene and rather provides seamless integration through APIs for search queries. It was really easy to setup the cluster and shards and manage the stack. The APIs offer a wide range of search features and saves a lot of effort coding hundreds of line for every small advanced search filtering function.

Cons

The documentation of the APIs could be improved. It was a bit overwhelming at times to lookup the correct functionality we wanted to actually implement. The tutorials and courses are quite expensive.

TO
AvatarImg

Timothy O.

Internet, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

Great search engine offering

Reviewed 5 years ago
Pros

It does what it needs to do, in that it provides predictable search results with the ability to tweak the search result rankings.

Cons

The pricing structure isn't suitable for young companies that have a lot of records and need data to be reindexed often.

RG
AvatarImg

Ramakrishna G.

Program Development, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

Elastic Search is built on top of Lucene, it provides the most powerful full-text search capability

Reviewed 7 years ago
Pros

Easier to horizontally scale Distributed by design Excellent full-text search Elastic Search is schema free'instead, it accepts JSON documents, as well as tries to detect the data structure, index the data, and make it searchable. Elastic Search is document-oriented. It stores real world complex entities as structured JSON documents and indexes all fields by default, with a higher performance result. Elastic Search is API driven; actions can be performed using a simple Restful API. Elastic Search records any changes made in transactions logs on multiple nodes in the cluster to minimize the chance of data loss.

Cons

Elastic-search query DSL is less common and less flexible than Postgres SQL . Everything is indexed by default, which creates an index overhead. in order to understand how to properly query your data and how it is stored, you have less control over consistency.

AR
AvatarImg

Verified reviewer

Internet, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

Powerful tool to create a rich search engine experience

Reviewed 6 years ago

Developing a powerful and a fast search engine, dealing with content coming from various data sources, inside our website.

Pros

ElasticSearch, as of Solr, is the right tool if you want to create a powerful search engine inside an application or a website. Indexing documents can be done through a REST API, as for querying data. Most of the modern frameworks and content management systems can ship with modules that interact with ElasticSearch to index and retrieve documents. For most complex systems, you can implement synonyms, auto-completion, auto-correction (using fuzzy search), and also configure how results should be sorted using a full text search. Searching with complicated parameters is really fast using ElasticSearch, and you can also retrieve facets to display to restrict results when needed.

Cons

Learning ElasticSearch seems to be a bit more difficult than learning it's competitor, Solr. In my experience, Solr has a better support for Drupal CMS which we use a lot in my company. But our last project using ElasticSearch was a success, thanks to all it's powerful features.

AR
AvatarImg

Verified reviewer

Computer Software, 10,001+ employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

Good for large content repositories

Reviewed 6 years ago

It's better than a big name solution we previously used for support content search. And a LOT less expensive.

Pros

It's an inexpensive solution that's easy to configure for searching of complex content like major support portals.

Cons

There is quite a lot of initial setup, as you'd probably expect, although the results we got made it worth the effort.

AR
AvatarImg

Verified reviewer

Computer Software, 201-500 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

Easy Implemetation and Large Community

Reviewed 5 years ago

Is a perfect tool for beginners with features like ful text search, document scoring, result highlighting and many other.

Pros

Plenty of features, large community and easy implementation.

Cons

Because of the product mechanism sometimes index overhead can create problems

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Adam Victor B.

501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

One of the best text-based search products in the marketing.

Reviewed 6 years ago

We get to solve our search scalability problems on our on-premise product with the ease and consistency of Elasticsearch.

Pros

* Easy to use, especially when compared with alternatives s.a. Solr. * Free software. * Elastic has a great customer support. * It is very powerful, supporting heavy loads. * Well-documented.

Cons

* Demands a specific knowledge of the theory of search. * While way higher level than most services, it is not as high level as, let us say, a Google search. * Often used as a NoSQL in inappropriate settings.

SD
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SREEHARI D.

Information Technology and Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

Decent Data store but lot of scalable issues

Reviewed 4 years ago
Pros

Its decent search to NOSQL DB and I find it good for content management

Cons

it has scalable and reliability issues. I would not recommend this for your SOR

AR
AvatarImg

Verified reviewer

Education Management, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

Amazing site search tool

Reviewed 6 years ago
Pros

We loved this product. It made a huge improvement to our site searches.

Cons

We wished we had a bit more control over how search results were generated.

MP
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Michele P.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

You know, for search!

Reviewed 5 years ago
Pros

It's simply the industry standard for search. The extensive functionalities make complex problems look easy.

Cons

Documentation could be a bit more helpful, especially in dealing with breaking changes.

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Dilraj S.

Computer Software, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

Great solution for implementing searching over vast amount of data!!

Reviewed 5 years ago

Elasticsearch helps in performing optimised searching over the vast amount of data present in your system. The configuration for Elasticsearch can have some learning curve, but once setup completely, the indexed searches are really fast as compared to other basic solutions and helps users in searching your system from vast amount of data. Its ideal for Big data and can be used in other e-commerce solutions also. Text searching is really fast and helps your system in maintaining performance and scalability over search operations.

Pros

Elasticsearch is a great solution for implementing optimised searches over the data you have lying in your databases. The setup and configuration is a bit tricky, but once you have configured the data points and the indexes, the search is lighting fast. You can go for the complete text search or for the autocomplete bases suggestions which can help your users to quickly search for the right things in your system.

Cons

The setup of Elasticsearch does have a learning curve for the developers, but the documentation is really helpful in getting you over the curve. Setting up indexes or data points for search can be tricky. Elasticsearch needs to setup a more proactive customer support so that developers who are facing deadlines, can easily sort their issues with the help of tech support.

AS
AvatarImg

AllynMarie S.

Law Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

Helps bring clients to my door

Reviewed 3 years ago
Pros

The ease of search makes it possible for clients to get the answers they need quickly.

Cons

I didn't find any downsides to the software.

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Adam Victor B.

Computer Software, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

Best search engine on the market

Reviewed 5 years ago

I work with Elasticsearch as a developer on a daily bases for textual search. It is the greatest tool I've used in years. Really like it.

Pros

It is just the best back end for search engines in the market. A NoSQL database that is trustworthy. Also, it is open source. Incredibly easy to use.

Cons

Mostly for developers: other people would have a hard time with it.

AR
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Verified reviewer

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

One stop solution for all the heavy search operations across huge set of data

Reviewed 5 years ago

It's been great!

Pros

As a backend developer, I know for a fact that I can rely upon elasticsearch for all the times when I have to support search based on string across the database. You throw some set of documents to elasticseatch, and you are good to go to search anything amongst the provided documents. They have some supercool features to support string based search for say support for distributed systems, support for aggregations and analysers & folding, etc. The documentation out there makes it lot easier to get going with it :)

Cons

The memory optimisation related issues could be alarming sometimes if not taken care of properly. You may end up having some weird system crashes.

AR
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Verified reviewer

Computer Software, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Elastic Enterprise Search logo

Elastic Enterprise Search

An extremely powerful search engine

Reviewed 2 years ago
Pros

Elastic search has completely changed how we can fetch and visualize our customer's data. With the advanced text indexing, we can easily build a text search engine which gives accurate results. The powerful query format allows us to construct complex queries from deep filter trees and aggregate data in any way we want. Most importantly, all of this is extemely fast - giving results within milliseconds when working with complex queries on milions of documents. If performance ever becomes a problem, Elastic search is easily horizontally scalable and therefore future-proof.

Cons

One critical thing I'm missing is a proper way of handling migrations. If you for example need to change the format of indexed documents - and therefore the mapping, you need to develop your own way of programatically handling the reindexing - or do it manually.

DE
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David E.

Marketing and Advertising, 11-50 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Site Search 360 logo

Site Search 360

Excellent product, easy to setup with a lot of flexibility!

Reviewed 6 years ago

Searching multiple domains, configuration of search terms

Pros

It allows us to search multiple domains from a single tool, great when you are running a blog on marketing automation platform with a different sub domain from the main website.

Cons

No cons were added to this review

SR
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Stefan R.

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Site Search 360 logo

Site Search 360

Easy to implement. Quality of Search Results is good.

Reviewed 6 years ago

A good search tool on our Web site

Pros

We came from Google Site Search. The Interface backend/frontend is nice and good compared to Google. But as expected are the Google search results really outstanding. No other search engine (not even Bing) came even close to Googles quality.

Cons

Perhaps the back button/reload behaviour of the standard user interface is not very pleasing.

DJ
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Devin J.

Philanthropy, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Site Search 360 logo

Site Search 360

We needed to replace a discontinued Google search product. Site Search 360 has proven is acceptable.

Reviewed 6 years ago

It allows us to provide an internal site search.

Pros

Great customer support. Reasonably easy to use and highly customizable. I particularly like that is is easy to see when indexing fails for some reason.

Cons

The search algorithm is not as good as Google's. The results have needed to be massaged quite a bit to be high quality. Integration with Wordpress and Drupal both took some work.

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Alex D.

Education Management, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Site Search 360

Great replacement for Google Site Search

Reviewed 6 years ago

Easy replacement for Google Site Search. Good value comparing to competition.

Pros

Cheaper than competition. Easy and fast implementation. No coding required. New updates being released.

Cons

Search results include all sections of the page by default and need to be manually adjusted. Autocomplete limited to titles. Some languages not supported.

CS
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Cathy S.

Professional Training & Coaching, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Site Search 360

Excellent customer support

Reviewed 4 years ago

Site Search 360 has improved the overall experience for visitors on our website.

Pros

Site Search 360 has been a terrific addition to our website. Its easy to set-up, use and the customer support is excellent.

Cons

I cannot think of any think that I like the least.

Vendor response

Thank you so much for your generous review, we really appreciate you taking the time!

RM
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Ryan M.

Higher Education, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Site Search 360

SiteSearch360 provided a powerful, easy solution when Google announced sunsetting their site search.

Reviewed 6 years ago

A simple, effective solution when Google decided to sunset their personalized site search.

Pros

SiteSearch360 was incredibly simple to setup and use. We love being able to setup the dictionary with synonyms. We also love the control that is available for indexing inclusions & exclusions.

Cons

When the site is re-indexed, any custom results added to that query get set to match the first in the grouping. This is a hassle, because it means we have to go in and spot check periodically to make sure that the system didn't override some of our important featured results.

NA
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Nicole A.

Education Management, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Site Search 360

Crude ranking algorithm, but offers good customizability

Reviewed 6 years ago

Search available starting at relatively low cost for organizations on a budget, though you get what you pay for at that very low cost, and nothing more.

Pros

Look and feel is very customizable, can integrate the search modules with the site's branding. Easy to set up. Option for search results in modal window or separate window. Integration quality and ease is much higher than the now-defunct Google Site Search was. Search available starting at relatively low cost for organizations on a budget.

Cons

Ranking of pages seemed all over the map, with less relevant pages often coming up first in results. Seems to be driven by keywords only, not actual relevance. No ability to manually weight certain pages as more likely to appear in search results and rank others as less likely to appear. Could not tell difference between lowest-tier paid plan and the free plan.

GW
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Gary W.

Computer Software, 201-500 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Site Search 360

Great search service, hugely configurable with fantastic support.

Reviewed 6 years ago

Customer are able to quickly search all our help resources for support, quickly and effectively.

Pros

The configurability of this platform is fantastic. The featureset is large enough for even the most demanding of implementations. Delivers accurate and reliable results. Service and support has been top-class with help at hand whenever it's needed.

Cons

We ran into a few issues with the crawler, which delayed our implementation a little, but we worked with support to have these issues addressed.

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Alberto M.

Education Management, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Site Search 360

By far the best WordPress Search Plugin

Reviewed 2 years ago

My project stands on a professional searchtool, Site Search 360 really keeps the project alive

Pros

When in your digital web project searchbox is crucial Site Search 360 rally gets the job done. Life-saving option If you don’t have a dedicate Development Team/budget to develop your own solution.

Cons

No searius space for improvement. It really gets the job done

Vendor response

Thanks for reviewing Site Search 360!

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Julie G.

Law Practice, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Site Search 360

Perfect solution

Reviewed 5 years ago

I was amazed at how quickly our developer linked SiteSearch 360 to our site. We have nearly 10,000 pages and he indexed them and had them searchable overnight. This was a very quick resolution to what was an urgent problem on our site.

Pros

Site Search 360 was incredibly easy to implement. Also, it's cheap! We were using a different search function that kept breaking. SiteSearch 360 has been a reliable alternative. Very happy with it.

Cons

I haven't found any negatives yet. Happy with the price. Happy with the interface. Happy with how well it blends with our website.

AS
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Antony S.

Sporting Goods, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Site Search 360

Easy to install product and great back up, thanks!

Reviewed 7 years ago

A fast and accurate search feature. Being a small site we are very grateful to have the product for free - thanks!

Pros

Easy to work with, looks great on my site and works fast, free for small sites, knowledgeable and friendly customer support. Dashboard to check searches - brilliant

Cons

No cons were added to this review

JL
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Julie L.

Music, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Site Search 360

A search feature that is easy to use and attractive

Reviewed 6 years ago

I get a professional looking search feature for my website, plus I get to see what my visitors are searching for.

Pros

I built a website for my business, but I am not trained in web design. I received an email from Site Search 360 saying I could have a free trial of their search feature. I was able to add the feature to my website pretty easily, even with my lack of experience. I had a few questions for customer service and they answered my questions within minutes and helped me customize the search feature for my site. I noticed an immediate improvement in visitors to my pages. I love that I can see what visitors are searching for.

Cons

I was nervous when I saw that my monthly plan said no customer support, but they still answered emails within minutes.

LH
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Lars H.

Nonprofit Organization Management, 51-200 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Site Search 360

alway learning new things ...

Reviewed 6 years ago

Overall solution that covers various subsites, languages etc

Pros

seems to be quite powerful - we found solutions for all our needs. usually, you can understand why something is hapening. Search results can easily be optimized manually.

Cons

often looking quite long for a solution. Most features exist, but if you are not a poweruser or a search pro, the interface isn't that easy to understand. Don't think that the search is learning by itself.

SB
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Shari B.

Graphic Design, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Site Search 360

Software= 5 stars / Support=100+ stars

Reviewed 3 years ago

I wish the installation to Wix had been easier. But overall, SS360 has performed exactly as expected.

Pros

I was trying to set up a search engine for a large number of PDF files, using Wix. It seems that Wix turns the URL of PDF files into a name that fits their protocols. But then, those files cannot be searched with the usual engines provided by Wix. (I plan to take this up with them soon.) I tried "outside" search engine companies and found Site Search 360. Although the implementation to Wix was not easy, the amazing support provided by SS360 was incomparable. Amazing. The software works extremely well, as a search engine should.

Cons

I had only one issue, with a user that was using an obsolete version of their browser on their laptop. Otherwise, we have seen no issues.

RB
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Ryan B.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Site Search 360

Overall great experience. Easy setup and customer support was prompt and knowledgeable.

Reviewed 7 years ago
Pros

Easy setup and integration, automatic crawling, and search analytics make this the perfect solution for my site.

Cons

No cons were added to this review

MR
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Marquita R.

Design, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Site Search 360

Site search 360 has a plan and pricing for everyone

Reviewed 2 years ago

We are happy with site search 360 and give them 2 thumbs up, from pricing to quality and what your getting, they really can't be beat.

Pros

I like the pricing. What stands out is you know exactly what your getting with each selected plan and it's pricing. It's definitely worth the money ( truly inexpensive). It has plans as low as like 10 bucks a month and I think there is still a free plan. My company is on what's called the flexible plan and we love it. Not to mention there's NO site search branding!

Cons

I can't say that I've found a con because with site search 360, you get a trial period so you can figure out what's best for you and your company's needs.

RC
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Roy C.

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Site Search 360

Easy to use and implement onto our system

Reviewed 6 years ago
Pros

Implementing to our existing search box was critical to the look of our site, but also the ability to control search results was a bonus. We are now tracking our users even better than before and providing them a better experience. Also, their support team is quick!