Odoo  vs ShipMonk

QuickBooks Online

QuickBooks Enterprise

NetSuite

QuickBooks Online is an all-in-one online business software designed to help manage business finances. The platform is built to scale businesses, unlocking insights and providing the functionality of a larger team, all on one integrated platform.

QuickBooks Desktop Enterprise is an accounting software for small businesses which provides users with real-time access to customer, employee, and vendor information. The software includes tools for managing inventory, shipping, sales orders, pricing, tasks, invoicing, reporting, and more.

NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business needs such as CRM, Sales, Project, Manufacturing, Inventory, and Accounting are met through this all-in-one software solution designed for every company, regardless of size and budget

Billing & Invoicing

Supply Chain Management

Task Management

Reporting/Analytics

Accounting

Inventory Management

Order Management

HR Management

Purchase Order Management

Project Management

Reviews for Odoo come from a wide variety of industries, including information technology and services (12% of reviewers), computer software (9%), and retail (5%). The most frequent use case for Odoo cited by reviewers is CRM (35% of reviewers).

Users and use cases

Reviewers indicate that Odoo’s free Community version is valuable for small businesses, and some users report the open-source customization as a cost-saving advantage. However, some reviewers feel costs escalate quickly with more modules, users, or advanced features.

Value for money

Odoo is a CRM solution offering key features such as billing and invoicing, inventory management, and sales pipeline management, among others.

Open Source

Odoo 

Web-based

Windows

iPad

Android

Linux

iPhone

Standard

Custom

Content Creator

Odoo delivers CRM, e-commerce, accounting, inventory, project management, website builder, and more in a unified platform for one subscription plan.

Lead Designer

Odoo’s biggest strength is its modular design...you can pick and choose what apps you need (CRM, inventory, accounting, project management, e-commerce, HR, etc.) and grow by adding more later.

Chief Product Officer and Co-Founder

I can access this system with my cell phone while sitting at the dentist office waiting. As we continue to expand into various countries and subsequently multiple currency accounts, odoo can manage them all. Since we transitioned away from quickbooks, the audit trail is much cleaner and the auditors can simply go through their process.

System Admin

It is an all-in-one suite that eliminates the need for multiple, disconnected software systems by centralising functions like CRM, sales, and accounting.

Omni Associate

Odoo also automates many stuffs such as invoicing, workflow approvals and follow ups which saves a lot of time.

Odoo support didnt show the minimum responsibility regarding this big error and considered it as an inconvenience situation and the only thing they offered is to create a new account and told me to redo the wholework myself again. Since my contract with ADG is paused due to delay in project delivery several times.

Founder

Everything you need from the start of your vision to your exit plan. If you have multiple businesses or different ventures, you can manage everything as the admin without it interfering with each business.

Its open-source flexibility allowed us to develop industry-specific modules and connectors like WooCommerce to Odoo integration, which we offer via our Prefortune app store.

When viewing things at the top level, I dislike seeing where an invoice belongs to within an entity since you cannot tell while running a report.

Manager - Digital Consulting

Odoo helps us streamline functions, centralize data and run business smoothly at a cheap price.

Compliance

What I liked least about Odoo is that some features can feel a bit rough or not fully polished, and you sometimes need technical skills to customize things properly.

Dropshipper

I like that Odoo puts sales, invoices, CRM, stock, and accounting in one place.

What I liked most about Odoo is that everything is in one place, like CRM, accounting, ops… so you don’t switch tools all the time.

We were forced to hire someone to repair the api, however once done it will transfer transactions from another platform which is acceptable.

Technical Assistant

It has a lot of tools that helped streamline our processes, especially with automating tasks like accounting and sales. Once you get past the initial learning curve, it really improves the way your business runs.

Manager

Great possibilities included into Odoo (autocompletion, AI to scan accountancy, documents and data together, bank reconciliation, asset's management, contacts, duplicate detection, seamless year and processes...)

Also, the data models used internally are perfect for my services company, specially the timesheet entries that convert to cost in the analytic accounting, an essential feature that allows us to know if a project is profitable or not.

Managing Director

As soon as I started giving him negative feedback on my initial experience (documentation was COMPLETELY out of date - Support had to send me a totally different workflow to get basic task of connecting bank accounts set up) and the fact that I was concerned what else might be out of date...he flippantly said that their docs are often outdated and that's just how it is....then HUNG UP on me mid-sentence (if line disconnected, I'd assume he'd call me back - but never did).

The user interface is intuitive, and the software offers a high degree of customization, allowing functionalities to be tailored to the specific needs of each business.

Sr analyst

Opensource ERP software offers wide range of applications under one umbrella, such as HR, CRM, sales etc

So this company tries to sell you a $3500 subscription for them to navigate you through the whole thing and they also sell a monthly subscription for $46 and some change. When I asked the person, [sensitive content hidden] that was in charge of my account to assist me in getting informed with the platform, he said that that is not in his job description, but prior to that he said if I needed any help navigating the system to contact him.

Accounting, Sales, Purchase, Inventory, Point of sale, Project, Timesheet, Restaurant, Website, Ecommerce, CRM, Studio.

It has a bunch of different apps that you can add depending on what your business needs. Whether it’s for CRM, accounting, inventory, or project management, Odoo has something for almost everything. Plus, since it’s open-source, you can customise it to fit exactly what you want.

Systems Engineer

It was easy to track the cost of raw materials, production yields, and all could be traced back to real time financial statements This gave me a better view of the profit point on the production run.

General Manager

Additionally, Odoo offers flexibility for customization—from adding custom fields and tables to integrating seamlessly with other systems.

Customer Service and Social Media Manager

With the sales forecast, we have an insight as to what steps to do to improve our sales. When problem arises, the customer service can be easily contacted and they are mlke than willing to help us with our odoo concern.

Financial Operations Manager

Now all of our payroll to inventory valuation is centralized, enabling us to be scalable and lower overhead costs.

Since Odoo is modular we can run accounting, inventory, manufacturing all in one platform.

So far my suggestion is to enable the possibility of segmenting products by currency, so that customers can see the products they want to show them in their currency.

Shareholder

A wide range of features that easily adapt to various types of businesses, offering fast implementation, excellent performance, and outstanding support service.

It was created under the partner’s internal account, which contradicts Odoo’s customer ownership policy.

Engineer

I tried to use Odoo several times as CRM for marketing deals, but the interface and the way to manage the objects created -even if it's rich of features- does not suit my need.

Co-Founder

I was sold Odoo.sh with written assurances of free migration, only to find out after paying $1,785.60 that my database version (18.3) was not supported on SH.

MGR Technical Training

Additionally, it facilitates the management of each employee by handling their personal information, documents, contracts, and contact details.

Analyst

Occasional performance issues with larger data or many apps enabled.

Its automation features streamline operations, making workflows faster, easier, and less labor-intensive. While it’s impossible to highlight all of Odoo’s advantages in one review, I firmly believe that Odoo is well on its way to becoming the #1 business management solution worldwide.

Storyteller

Odoo is cost-effective compared to the combined licensing fees of Salesforce, NetSuite, QuickBooks, and a separate e-commerce platform, Odoo is a bargain.

Manager and Software Architect

I have been involved with this ERP for more than 5 years and use it daily in my business and with my customers.

Associate Professor of Law

Its advanced learning management platform has an intuitive interface that makes it for us to provide our students with e-learning services.

Owner

With a limited budget it would have made more sense if it was recommended by the sales rep that I buy one user and purchase customer service packages to help me implement it and to be trained on it. While I am hoping to get it going and rolled out soon, I want to warn small business people that they must understand that it is not easy to migrate information from former applications.

Overall, Odoo gives us the control and scalability we need for small to mid-size businesses looking to automate and grow.

Director

It captures all the data that you require for your business and integrates many aspects of the business workflow.

the support is extremely slow and almost non-existent in my experience and the services are slow and difficult to learn...

Odoo’s greatest strength lies in its ability to integrate everything a business might need—whether it’s a small, medium, or large enterprise—into one unified platform.

Product Owner

Odoo provides a flexible, scalable, and cost-effective ERP solution that suits a wide range of business needs.

The configuration is a little messy, have a lot of options diseminated in many ways (developer mode, non developer mode, inside the application, outside at configurations..)

Email invoices, able split the pdf easily and able detech the info and auto capture.

From sales and invoicing to task management everything is at one place.

For over 50 days I had no access to the service I paid for, was repeatedly handed between teams, and promises of rebates/credits went unfulfilled.

Accounting Management

Sales and Purchase

Users report Odoo’s Inventory Management is valuable for tracking stock levels, ownership, and product movement, even across multiple warehouses and locations. Reviewers indicate Odoo provides strong quantity forecasting and inventory analysis, helping them make informed business decisions. They find it easy to manage thousands of SKUs and appreciate automation and customization options. Some users feel Odoo’s Inventory Management can be complex for small quantities and challenging to set up for large inventories or data migration. Of the 37 Odoo  users who gave detailed accounts of their use of Inventory Management, 92% rated this feature as important or highly important.

Invoicing

Bugs and Issues

Data Management

Customization

Pricing

Payment

Consultant and Partner

Challenging updates and upgrades

Keep in mind that too many modules with customizations and integrations can be harder to test for version upgrades.

73% of reviewers feel negative about Odoo’s updates and upgrades. Users indicate that upgrading to new versions is often time-consuming, complex, and may require technical expertise. They say customizations and integrations can break during updates, leading to additional work and potential downtime. Reviewers mention that frequent changes, lack of backward compatibility, and unclear upgrade paths create frustration. Many feel that the process disrupts business operations and sometimes introduces new bugs or compatibility issues, making regular maintenance a significant challenge.

Complicated and costly payment structure

We signed up for their subscription at $13.60/month, only to be charged over $30 in the second month despite not adding any apps or users.

VP SALES

You have 0 access to people on the phone, its ONLY by email, that you the system doesnt work with square, that the person who sold me the product, did not explain everything correctly to match my business needs, that there are glitches with the system that sometimes requires an internal odoo developer to fix, that you have pay for implementation but that there its no first free training  based on your company needs.

73% of reviewers feel negative about Odoo’s payment system. Users report unexpected charges, unclear billing, and additional fees for extra features or support. They say the cost of implementation, customization, and user licenses can quickly escalate, sometimes exceeding initial budgets. Reviewers mention difficulties with refunds, subscription adjustments, and being forced to upgrade or pay for essential functions. Many feel that the payment process lacks transparency and flexibility, making it challenging to manage costs and access necessary services.

Slow and ineffective email support

They took their time (before signing up they responded in 24 hours) to reply despite many emails and always rejected my request saying their system is good enough for my company.

56% of reviewers feel negative about Odoo’s email response. Users say support tickets and email inquiries often receive delayed replies, sometimes taking days or weeks to address. They report that responses can be generic, unhelpful, or require multiple follow-ups before issues are resolved. Reviewers indicate that lack of timely communication leads to frustration, especially when urgent problems arise. Many feel that the slow support process undermines the efficiency of the system and leaves them without reliable assistance when needed.

Limited and outdated documentation

University average technician

Sometimes the documentation can be less detailed for certain specific functionalities making it difficult to customize or troubleshoot without outside help.

44% of reviewers feel negative about Odoo’s support documentation. Users report that official guides and manuals are often outdated, incomplete, or lack detail for specific functionalities. They say this makes configuration and troubleshooting difficult, especially for new users or those without technical expertise. Reviewers indicate that finding clear answers frequently requires relying on community forums or third-party consultants, which can slow down implementation and problem resolution. Many feel that the lack of comprehensive documentation increases the learning curve and dependence on external help.

Frequent bugs and reliability concerns

Senior Director Of Digital Marketing

Its platform sometimes presents certain Bugs and lags which causes the work to be delayed, it still needs better optimization. Although it has an open source community, it still lacks a section of tutorials and proper guides for users.

73% of reviewers feel negative about Odoo’s bugs and issues. Users report encountering frequent errors, glitches, and system lags that disrupt daily operations. They say some bugs persist for months before being fixed, and troubleshooting often requires technical expertise. Reviewers mention that error messages can be unclear, making it hard to identify and resolve problems. Many express frustration with the impact on business processes, noting that reliability concerns sometimes lead to lost productivity, additional costs, and a need for constant support.

All-in-one ERP platform

IT Administrator

Odoo is an open source ERP system, so it is easy to customize according to your needs, provides many pre-installed modules that are very useful and easy to handle and can be used in all types of companies from small to large corporations.  

95% of reviewers feel positive about Odoo as an ERP solution. Users appreciate having a unified platform that covers a wide range of business needs, including CRM, finance, HR, sales, and manufacturing. They say the modular approach makes it suitable for companies of all sizes, and value the cost-effectiveness compared to other ERPs. Reviewers mention that the user-friendly interface and scalability make it accessible for both small businesses and large enterprises. Many find that consolidating operations into one system simplifies management and supports growth.

Open source community benefits

The best part about Odoo is its open-source software which you can download and run on your private server, which makes it more secure and reliable.

92% of reviewers feel positive about Odoo being open source. Users appreciate having access to the source code, which allows them to customize the software extensively and avoid high licensing costs. They value the active community that contributes modules, provides support, and shares solutions. Reviewers mention that open source status increases security, ownership, and long-term viability, and say it’s easier to find or develop add-ons that suit their unique requirements. They also note that the open model encourages innovation and reduces vendor lock-in.

Highly adaptable customization options

President

The flexibility of the system allows us to tailor it to the needs of each of our businesses. And the support is AMAZING!

89% of reviewers feel positive about Odoo’s flexibility. Users indicate that the platform’s adaptable design lets them tailor workflows and modules to match specific business needs. They say the system accommodates a wide range of industries and company sizes, and appreciate the ease of modifying features as their operations evolve. Reviewers find the ability to integrate with other software and adjust processes especially valuable, noting that this flexibility helps them respond quickly to market changes and streamline operations without being locked into rigid structures.

Integrated inventory management tools

Audit Staff

Being part of audit team, this software really helps in identifying details of purchase order and inventory tracking. As we checked every details of materials, we need some details and information that will help us in auditing so Odoo really helps us in identifying data that will give us clues and information that part of invistigation.  

85% of reviewers feel positive about Odoo’s inventory management. Users report that the system’s integration of inventory with sales, purchasing, and accounting modules streamlines operations and improves data accuracy. They appreciate real-time tracking, multi-location support, and the ability to manage complex workflows from a single platform. Reviewers say the bulk import features, logical workflows, and automation reduce manual work and errors. Many find that having all inventory-related processes centralized helps with auditing, forecasting, and scaling their businesses efficiently.

Comprehensive process automation

HR Supervisor

businesses can customize and configure the system to suit their specific requirements, Its intuitive user interface and automation of business processes make it a popular choice for companies seeking an all-in-one solution.

network engineer

Thanks to Odoo, I save time by avoiding manual tasks and automating processes, which allows me to focus on higher value-added tasks.

87% of reviewers feel positive about Odoo’s process automation. Users say the platform automates repetitive tasks across HR, sales, manufacturing, and other business functions, saving time and reducing manual errors. They highlight features like workflow customization, document management, and integration of various modules as key to improving efficiency. Reviewers find that automation allows their teams to focus on higher-value activities and supports better decision-making by centralizing information. Many note that streamlined processes lead to increased productivity and easier scaling.

Small Business

Mid-size Business

Large Enterprises

Freelancers

Reviewers indicate that Odoo offers a free Community version, which many find valuable for small businesses or startups with limited budgets, as it provides a wide range of features without licensing costs. Some users report that the open-source nature and the ability to customize or extend functionalities at no extra charge are significant advantages. They say the option to add multiple applications under the new pricing model is appealing, and the overall subscription fees are considered reasonable compared to other ERP systems. Some reviewers find that the inclusion of numerous modules and features in the base price is a cost-effective solution, especially for companies with fewer users. Users think the flexibility to start with a free version and upgrade as business needs grow is beneficial.

However, some reviewers feel that Odoo’s value for money diminishes as more modules or users are added, with costs escalating quickly. They report that the Enterprise version and advanced features can become expensive, particularly for larger teams or businesses requiring customization. Some users say that implementation, customization, and technical support often require significant investment, sometimes outweighing initial savings. Reviewers indicate that the pricing structure can be confusing, and additional fees for hosting, support, or third-party apps may add up. They also mention that the free version is limited to one app, and upgrading to access more functionalities can be costly.

Odoo

Tai TMS

Tai TMS is an all-in-one domestic freight management system for full truckload (FL) and less than truckload (LTL) shipments. With automation capabilities and direct integrations, this solution can enable teams to speed up processes and gain operational visibility.

CartonCloud

CartonCloud is an all-in-one WMS + TMS built for 3PLs, in-house logistics teams, and transport operators. Automate inventory, fulfilment, deliveries, billing, and reporting with real-time accuracy — built for logistics teams who need speed, clarity, and control.

InfoPlus

InfoPlus is a cloud-based inventory & warehouse management solution which offers a range of tools for managing customers, vendors, stock, orders, shipping, & more. The system is designed for small & medium-sized B2B & B2C businesses in wholesale, eCommerce retail, & third party logistics.

ShipMonk helps ecommerce brands scale through technology-driven fulfillment solutions that enable entrepreneurs to stress less and grow more. We’re America’s lead third-party logistics provider with 2,000+ team members across 12 state-of-the-art 3PL facilities in the US, Canada, Mexico, and Europe.

Order Fulfillment

Shipping Management

Warehouse Management

Reviewers indicate ShipMonk’s initial pricing seems reasonable, and some users say they value paying only for what they use. However, reviewers report hidden fees, unclear billing, and confusing fee structures that make the service more expensive than expected.

By industry, ShipMonk reviewers are most commonly professionals in retail (18%). The most frequent use case for ShipMonk cited by reviewers is order fulfillment (70% of reviewers).

Proprietary

ShipMonk

Basic

I am in multiple warehouse and I would like to have the options for the FREE GIFTS (An information card or a sample) different depending on where the products ship from.  

I understand our product is quite large 10x10x2 inches. If you have a smaller product they have plenty of options, but unique sizes like ours require a custom packaging setup.

Inventory Manager

it's a bit confusing to store inventory when you have master cartons and individual units (they require 2 different SKUs/UPC), a bit expensive

This is odd because they appear to have a lot of automation in place that should reduce costs, but those cost reductions apparently don't make it to customers.

founder

ive been happy with shipmonk, my main trouble is that i was not ready for a 3PL service,  i havent had any organic sales and the cost to continue using a 3PL are too much for me to use for mouch longer.

Connecting an on-line store with a fulfillment house calls for a very precise set of integration rules that have to be met. If you have a warehouse the size of a football field, filled with thousands of products, you had better know precisely what each product is and precisely where it is.

For Section 321 imports, their services plugin directly from their Mexican fulfillment center, and then that patches directly into their inventory and order management systems platform.

Don't provide them a way to continue billing you, as fraud appears to be a part of their normal business practice.

Currently they have to be the same.   If I run out of a sample at 1 warehouse (that I toss in as a FREE GIFT)

They integrate seamlessly with Shopify, Amazon, and TikTok platforms.

It was missing one small package that had been returned, but we didn't particularly care about the package, so we let that go.

They do not use FIFO for selecting inventory to pick / pack.

After that, we kept inquiring when we would receive our refund for the fees paid in advance.  

On time shipments, inventory management, daily updates

Switching from warehouse shipping to a 3PL, saving us valuable time as entreprenuers and ensuring our customers have a high quality experience.

I want to take a moment to express my gratitude for the exceptional service provided by [sensitive content hidden] at Shipmonk's Fulfillment warehouse.

Knowing that I can rely on him for exceptional service gives me tremendous peace of mind as a business owner.

For three weeks we kept being told the "offboarding team" would contact us, but nobody did.

Odoo vs ShipMonk Comparison (2026)

Odoo

ShipMonk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives