Elite EXTRA vs Michelin Connected Fleet

Metrobi

Spoke Dispatch

Detrack 

Metrobi is a delivery management software crafted to help businesses manage delivery operations via a unified portal. The platform offers a host of features, including route optimization, live tracking, proof of delivery, a driver mobile app, and delivery notifications.

Spoke Dispatch (Formerly Circuit) is a last-mile delivery management platform built for couriers managing multiple routes across a team of drivers. Dispatch replaces legacy systems or patchwork solutions into one, simple platform.

Streamline everything from proof of delivery and real-time driver tracking, through to route optimisation and customer updates. Save time, reduce operating costs, and boost productivity with Detrack. 

Branch Manager

Their customer support is always ready to help, and setup was simple with almost no hiccups.

Dispatcher

It also allows for indirect communication between team members, salesmen, and customers at a deeper level.

Deliver faster, smarter, and more efficiently with Elite EXTRA. Our platform optimizes routing and dispatch, connects you to nationwide 3PL fleets, and automates returns for a seamless customer experience. Cut costs, boost speed, and delight customers with every delivery.

3PL Management

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Asset Tracking

Automated Scheduling

Barcode Recognition

Barcode/Ticket Scanning

Barcoding/RFID

Billing Rate Management

Carrier Management

Cash on Delivery

Communication Management

Compliance Management

Cost Tracking

Cross Docking

Customer Database

Customer Management

Customer Portal

Customizable Reports

Data Import/Export

Delivery Tracking

Demand Forecasting

Digital Signature

Discount Management

Dispatch Management

Document Management

Drag & Drop

Driver ETA

Driver Management

Electronic Signature

Emergency Dispatch

Employee Management

Fleet Management

For Courier Services

For Freight Operations

For Restaurants

Fuel Management

Fuel Tracking

Geofencing

Geographic Maps

Geolocation

Historical Reporting

Incident Reporting

Inspection Management

Inventory Management

Invoice Management

Labeling

Label Printing

Live Driver Tracking

Location Tracking

Maintenance Management

Maintenance Scheduling

Mileage Tracking

Mobile Access

Mobile Alerts

Mobile App

Mobile Signature Capture

Monitoring

Motor Pool

Multi-Location

Order Entry

Order Management

Order Tracking

Performance Metrics

Price/Margin Management

Progress Tracking

Proof of Delivery

Purchase Order Management

QuickBooks Integration

Quotes/Estimates

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Recurring Tasks

Reporting/Analytics

Reporting & Statistics

Returns Management

Route History

Route Management

Route Optimization

Routing

Scheduling

Search/Filter

Self Service Portal

Shipment Tracking

Shipping Labels

Shipping Management

SMS Messaging

Status Tracking

Strategic Planning

By industry, Elite EXTRA reviewers are most commonly professionals in automotive (50%). The most frequent use case for Elite EXTRA cited by reviewers is delivery management (74% of reviewers).

Users and use cases

Elite EXTRA is a delivery management solution offering key features such as delivery tracking, proof of delivery, live driver tracking, routing, dispatch management, and mobile access, among others.

Elite EXTRA

iPad

Android

Windows

iPhone

Web-based

Verizon Connect

Badger Maps

Onfleet

Samsara

Base Pricing *All quotes are customized to meet specific terms*

Occasional technical glitches

parts dispatcher

the gps tracker freezes at times and the app takes a while to update routes sometimes

PARTS MANAGER

From time to time the site does go through maintenance and some glitches and can throw off the driver phone NAV as well.

41% of reviewers feel negative about Elite EXTRA’s bugs and issues. Some users report experiencing glitches such as app freezes, lag, or slow website speeds, especially in areas with poor internet connectivity. Reviewers indicate that frequent updates sometimes introduce new problems that require additional fixes. They mention frustrations with login requirements, integration hiccups, and occasional downtime or maintenance that disrupts workflow. Some reviewers find that technical difficulties, particularly on mobile devices or with certain integrations, can be inconvenient and impact daily operations.

Responsive and knowledgeable support

Shipping manager

Also having easy access help from the staff at Extra if needed.

HELPS ORGANIZE BUSINESS, KEEPING CUSTOMERS HAPPY

95% of reviewers feel positive about Elite EXTRA’s customer support. Reviewers appreciate the support team’s responsiveness, noting that questions and issues are addressed promptly and thoroughly. Some users say the staff demonstrates a deep understanding of their business needs and provides helpful training and onboarding. They indicate that ongoing assistance, clear communication, and proactive problem-solving contribute to a smooth implementation and daily operation. Users think the quality of customer service is a key factor in their overall satisfaction, helping them deliver better experiences to their own customers.

Efficient delivery operations

Wearhouse manager

It helped reduce delivery times, provided real-time tracking, and made it easier to manage drivers and deliveries.

Data Analyst

The system has revolutionized the way we manage our delivery operations, providing us with unprecedented efficiency, visibility, and control.

92% of reviewers feel positive about Elite EXTRA’s delivery management. Reviewers indicate the platform streamlines delivery operations by offering real-time tracking, route optimization, and proof of delivery features. They say these tools help reduce delivery times, improve driver efficiency, and provide customers with timely updates. Some users report that the system’s automated notifications and centralized communication reduce manual follow-ups and confusion. They find the ability to quickly adjust routes and consolidate deliveries into zones valuable for planning and cost savings. Users think these capabilities enhance transparency and control over logistics processes.

Warehouse Manager

Route optimization, automatically sending each order to billing upon delivery (integrated with our ERP system, Epicor Eclipse), attaching photos to each order in Eclipse is also great

Erp Specialist

The visual workload view allows us to quickly understand delivery volume and status, which improves planning and decision‑making.

Parts Manager

I really like that Elite delivers our parts overnight, it helps keep our cars moving through the production, and reduces daytime delays from traffic, etc.

Sales manager

I use it every day, gives me my route and im able to check my customers orders and have POD proof in real time

Administrator

Sometimes I'm not able to change an order to COD when needed, which means I have to make adjustments on my deposit form or create a fake order to validate a check.

System Administrator

Only real wish is maybe for a way to have salesman be integrated with the product so they can better manage their specific customers properly and provide them with accurate delivery times.

I used it every day to track orders, organize delivery runs and provide customers with ETA information.

Being able to show that the parts were delivered to the customer has been a game changer on many occasions. if the driver is trained to take good pictures and multiple pictures to capture all items.

IT Manager

The platform has improved our delivery efficiency, reduced driver confusion, and helped us maintain a high level delivery service.

Sales - Customer Experience

One drawback of elite extra is that the sometimes the orders in our business system do not populate in the site because the API has issues sometimes.

ABILITY TO HAVE LIVE TIME FEEDBACK ON ROUTES AND OPTIMIZATION OF ROUTES HAS ALLOWED US TO BE MORE EFFICIENT FOR OUR CUSTOMERS.

I also like the fact that when a customer pays by check, I can switch the order to COD so that I can validate the check.

The built‑in communication features make it easier to coordinate with drivers and communicate clearly with both internal departments and external customers.

Customer Experience and Corporate Development Coordinator

Creating, optimizing, and managing routes is straightforward, and the real-time tracking makes it easy to stay on top of deliveries.

I love that they have a organized return portal, and the drivers grab the returns the same day I leave them for pickup.

Parts Supervisor

Excellent service, great support, all great, tracking drivers with ETA is best, can be added traffic time to so we can go more accurate.

Dashboard and reporting are an invaluable tool to have while also being able to quickly see where drivers locations are.

Director of Personnel

It is a service issue, rather then Elite Extra issue. But in the rural areas where there is bad service, my drivers proof of deliver photos do not upload.

Shipping and Receiving Manager

Has been a fantastic experience, being able to track deliveries and being so connected with the part of the business you can't watch from your desk on normal occasions.

Finally, being able to submit our daily truck maintenance checks through Elite app has been a great value add.

Warehouse Team Lead

The system generates the route how it thinks it should be run without realizing how some streets and areas are laid out.

parts manager

i love the fact that you can easily go back and look at pictures delivered and send to customers as needed.

Provides client real time tracking and keep our business moving.

I also value the ability to take a picture when we deliver, which helps keep proof.

A little time consuming at first but once I had a system figured out it helps us keep customers happy with the knowledge they receive via email of their deliveries and helps keep my drivers organized and more efficient on their deliveries.

Business Process Manager

We’re fairly technical so we like to change things on our own when possible and a lot of times we have to go to Elite Extra for modifications.

General Manager

We are able to be much more efficient and now have easy access to proof of delivery and reporting metrics that allows us to do more with less manpower and overhead from miles driven.

Assistant Parts Manager

My largest issue is when something is manually put in, the system recognizes it as a "pickup" even if it is a manually entered delivery for what ever reason.

Some features don’t feel fully integrated, since there are multiple apps for different functions.

Parts representative

Any time we have any issues we can call in to the customer support line and they get right on the job to come up with a solution !

Director of Marketing

I also really appreciate the ease of adding stops to routes on the fly, as well as the intuitive graphical interface, which makes designing and adjusting routes very simple and user-friendly.

Parts specialist

I enjoy tracking my driver and getting an eta of when the parts are going to be delivered as well as knowing when he will be back to the shop.

It has become a valuable tool for managing daily operations and improving customer service.

Parts Clerk

I like how easily Elite integrates with CDK to pull invoices over.

Chief Operating Officer

I wish there was more openness around taking customer ideas and turning them into features within the software.

Inventory control specialist

The ability to track our parts runners which allows us to provide customers with an accurate eta.

Shipping Receiving and dispatch

You should be able to click on the message and show you exactly where said incident was

Parts Counter

It has a few ticks when adding stops manually, but they are easy to get around, nothing that impacts the overall experience too badly.

Elite EXTRA vs Michelin Connected Fleet Comparison (2026)

Elite EXTRA

Michelin Connected Fleet

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives