Cloud Business Apps

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The Surefire Way to Create the Perfect Knowledge Base

By Niamh Lynch, 30 September 2014

Knowledge bases. Yeah, I hear ya. It’s not the most exciting part of your business, is it? People don’t rave about knowledge bases on Twitter, or center their purchasing decisions on how good your FAQ is, but don’t make the mistake that other businesses do. Just because it’s not the sexiest side of help desk software doesn’t mean that it’s worth skipping or doing the minimum required. Building a good knowledge base is essential to the long-term maintenance of your brand. Sure, it’s probably not going to set anyone’s soul on fire, but a good experience with a slick knowledge base and the understanding that it’s a great place to look for answers or even inspiration goes a long, long way towards cementing your brand as a great bet in the minds of your clients (and in saving your customer success team time and money by automating the answering of those simpler questions.) (more…)


How did Basecamp get to be a 600-pound gorilla in the project management app space – and does that mean that you still have other choices? After all, with one of the largest user bases (over 9 million by current estimates), this cloud-based app can make it onto users’ shortlists about what to choose by its sheer market share if nothing else.  However, we’re still some way away from the kind of dominance that Microsoft still has over the PC operating system market, for example. And even there, Apple, Linux and tablet PC systems like Android are living proof that viable alternatives can also exist. Today we talk about that gorilla and then iterate the alternatives to Basecamp. (more…)


It's crystal clear that customer service is important. No matter what industry your small business is in, you need to make sure that your clients receive the service they pay for. Apart from the traditional meaning of customer service, which is according to Wikipedia "the provision of service to customers before, during and after a purchase", small businesses also need to be aware of the importance of the social consumer. The concept behind this term is that consumers first check their social networks to learn about products they might want to acquire. Your customer support starts here! No doubt, social media has made customer service more complex and challenging. It's good then that there are customer services management tools and experts who put their effort on the doctrine and the investigation of excellent customer service. GetApp has researched the trending topics about customer service for small businesses  taking place on the social web and identified the top customer service social media influencers. (more…)


An interview with Anders Lisdorf, CEO of SensorSix

By Mila Nikolova, 26 September 2014

We asked Anders Lisdorf, CEO of SensorSix, a few questions about his company and his view of the markets they serve.   (more…)

Found in Interviews


Are You Losing Lead and Sales Opportunities?

By Luke Moreland, 25 September 2014

More technology means more access to clients, more potential for growth, but much more complexity in how we build business to business and direct-to-consumer leads. (more…)



Top Ten Influential Women in Marketing on Twitter

By Diana Berryman, 25 September 2014

This article about the Top Ten Influential Women in Marketing on Twitter was a tough one to write, not because of who to add, but because I had to choose who to leave out. In the course of my research I found so many amazing business ladies who know their marketing stuff. Here are my top ten (I could have easily made it 20 or 30!), follow these wonderful women, enjoy, listen and learn from them: (more…)

Found in Ask the Experts


No matter what you are selling, a car, your design work, or a software as a service (SaaS), you have to listen more than talk. Why? Because the most successful form of sales -- and product development for that matter -- dates back about 2,500 years ago. Whatever product or service you are offering needs to evolve around not only the set of needs your prospects have, but also the order in which they need those needs fulfilled. This is exactly what Yann le Bihan kept in mind when he created Sciforma project and portfolio management tool back in 1982. And that's how the solution has been evolving ever since. (more…)


A Recent History of Time-Tracking Tools

By John Reeve, 24 September 2014

Since the dawn of the modern agency, people around the world have been tracking their time. And for good reason. Time tracking is a valuable discipline that equips agencies to bill clients accurately and calculate profitability. Unfortunately, the only time tracking tool was the paper timesheets — a necessary, but tedious and time-consuming, practice. Then came the personal computer and everything changed. Analog was out. Digital was in. Time-tracking tools began evolving, each iteration more accurate and easier-to-use than its predecessor. In my 15 years of agency experience, I’ve used every form of time tracking tool, beginning with the lowly paper timesheet. These are my observations on where time tracking tools began, how they’ve evolved, and where they are headed next. (more…)


Whether your business runs on apps or your business is building apps - cloud-based, Web, or mobile - you know that you need them to run smoothly and each to work "as advertised" so your business can meet its goals. But, how well are all those apps really working? Are they working correctly? Efficiently? Are all the various apps you use to get the job done, whatever it may be, all playing nicely together? If that question catches you off guard, it's probably because you don't have a real-time tool to let you visualize how well your apps are working. In other words, you've probably never discovered the best application performance management software. (more…)


Five Kick-Butt Alternatives to Wave Accounting

By Todd Spear, 22 September 2014

Editor's Note: Several of our readers have written in to point out that Wave small business is a free tool, in contrast to the paid offerings in this article. Although pricing is not the focus of this article, it's certainly a top consideration, and GetApp nor the article's author meant to imply otherwise! Wave Accounting has been around for years, and many business have been using it, to varying degrees of satisfaction. In fact, user reviews and ratings of Wave Accounting here at GetApp are mixed. Certainly, this free accounting tool is not without its fair share of fans, but noticeable grievances have emerged. Users have cited issues with bank account migration/sync and data loss. In short, some say Wave has a few glitches. Rather than quibble about the oft-stated peculiarities of the app, we've pulled together this list of five alternatives to Wave Accounting that we think certifiably kick butt. The accounting and financial reporting apps that make this list have been selected for there stability, easy synchronization, and robust reporting features, as well as any features they might have which go beyond the capabilities of Wave Accounting. Here are our picks. (more…)


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