Cloud Business Apps

The GetApp Learning Center All you need to know about Business Apps


Your business is growing, and your users need help. As the numbers increase, it becomes obvious that you could do with a little auxiliary automation. But who are your end users? Depending on your business, they could be your customers, clients or your company's own employees, which makes it hard to know what software you actually need. The world of help desks can get complicated quickly. There is talk of external and internal help desks, the difference between help desks and service desks, and once you've made that choice, a multitude of individual apps to choose from. It's confusing. Lots of articles on the subject claim to help you decide between individual tools, help desks and bug trackers and more. But there's a big problem: they assume you're able to make a very clear division between internal and external end users, and give advice based on that assumption. They don't always allow for the fact that you might not know - or suspect that you need a tool for both. (more…)


Doron Gordon is the CEO of Samanage IT Service Desk Software for risk detection, license management and software inventory. He talks about how the greatest accomplishment any business can achieve is to assemble a fantastic, customer-oriented team. And then creating a fantastic user experience can't hurt either. Without further ado, let's learn the story of Samanage!  (more…)


Gone are the days of hopeful resumés arriving by post and piling up on the human resource department’s desk to be painstakingly weeded through, one by one. It’s more likely, of course, that your inbox is now full of emails with candidates’ resumes attached, each one to be read and processed. And then sourcing would-be applicants on search engines and even social media sites. All of which takes considerable time and resources. After all, it’s not always easy to find the right applicant in an overcrowded job market. (more…)


If you're like some small businesses, you may be under the wrong impression about the tools to maintain and close your books. You might think you have only two choices: spreadsheets or QuickBooks. But that couldn't be further from the truth. You now have access to an ever-expanding field of cloud-based accounting apps. More importantly, a few accounting apps on the market stand out as strong alternatives to QuickBooks or humdrum Excel spreadsheets. (more…)


How to Create and Share Business Content

By Diana Berryman, 28 July 2014

Content Marketing is the buzz-word around town right now. There are a ton of options for content to share but it can seem a bit daunting if it is outside your comfort zone. Don’t be intimidated by the over-confidence of people online, most of us have winged it at some time. Learn as you go along. Find out what works for you and your business. More than likely you will make a few mistakes along the way but as long as you learn from them you will come out a winner! You already have all the tools you need, but maybe you don’t know it yet. If you are passionate about what you sell, you are halfway there. A love of your product or service is a great base to creating amazing content for your content marketing campaign. The next step is to come up with ideas for your content. (more…)



Social Media Marketing is great fun right? The trouble is too many of us get engrossed in the making connections/sharing great content side but fall down when it comes to creating tangible leads and closing a sale. What can you do to find real leads and how do you turn those leads into customers? I have trawled the websites of some of our favorite marketing and sales apps and made a list of the most frequently asked questions. Let’s find out some of the answers to the most important questions YOU are asking. (more…)


When you break it down, everything in business is made up of tasks. Whether you’re checking expense reports, making a plan for a new sales promotion, or preparing for an IPO, they're all tasks of one sort or another. Some can be further divided into subtasks (like that initial public offering). Some must be grouped together as processes or as global operations for the individual importance of each task to be appreciated. But whatever its nature, each task must be correctly managed to optimize its contribution to the organization as a whole. (more…)


Do You Really Need a CRM?

By Luke Moreland, 24 July 2014

We all have to start somewhere even if it's just an Excel spreadsheet. The jump to more complex customer relationship management software at first may seem to make life more complicated rather than simpler. You may not have many customer relationships and rely on the power of memory and good old data entry to organize yourself and your business. Do you really need a CRM loaded with special features that your small business may not even use? (more…)


How much time, effort and money do you spend on helping your customers and clients? What if I told you that you could slash all those variables by automating as much as possible? Automation might conjure up ideas of robotic assembly lines like the one in the picture, but that's old school. These days automation is as at home in your office as it was in the factory. Help desk automation is not just within your reach, it's also ripe for the picking. (more…)


Do you know what your field technician is doing right now, or why he’s been late to his past three scheduled appointments? Managing offsite employees is notoriously difficult, especially for companies in the service industry that rely on customer referrals to generate new business. Field service management apps are one of the ways that service and repair-based businesses are improving the efficiency and reliability of their offsite technicians. Although specific features vary from app to app, most field service management apps offer tools that managers can use to track the location of their employees, shorten billing cycles, cut down on unnecessary paperwork, and deliver better service overall. As a result, businesses that use field service management apps are able to improve on-time records, deliver better service and generate more referrals from satisfied customers. Below, you’ll find a list of the top five field service management apps on the marketplace today. (more…)


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