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Great Customer Service Matters for Small Businesses – A ZenDesk Success Story

by Christophe Primault on January 27, 2012 · View Comments

in Case Studies

In continuation to our article about the age of the customer, explaining why small businesses need to be customer obsessed, we stumbled upon a great article from our cloud consultants partners VM-Associates.

They pick on the example of  luxury stores to explain how small businesses can learn from customer support best practices and they refer to online customer support software as a way to make customer service accessible to any company.

Here is the opening question: When you go shopping in a luxury store, why do you choose one and not the other?

Their guess: your interpersonal relationships and history with the people behind the stores. Continue reading “Great Customer Service Matters for Small Businesses – A ZenDesk Success Story” »

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A New way to Measure Cloud Metrics – Review of Librato Metrics

by Rakesh Sharma on January 26, 2012 · View Comments

in Top Reviews

Just as we expect telephone service to be available 24/7/365, we increasingly expect Internet or Intranet based services to be available without interruption.

To provide this quality of service, Software as a Service (SaaS) and Platform as a Service (PaaS) providers have to be able to detect and respond instantly to any unforeseen events that may affect their service, and resolve problems before anything breaks.

This means that they have to be able to monitor all aspects of their operation that can alert them to potential service degradations and help them find and fix the root cause of problems.

Librato Metrics is designed for use by DevOps (a new function in IT organizations that bridges the gap between development and operations and a major movement, specifically in PaaS and SaaS companies) and operations teams to monitor their SaaS and PaaS infrastructure and applications.

It enables them to store any and all metrics they need to track the health of their operation, to configure alerts, visualize the metrics in graphs, build dashboards, and perform root-cause analysis. We will look at its interface, features, and see how it can be of use to you.

Continue reading “A New way to Measure Cloud Metrics – Review of Librato Metrics” »

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Take our Survey and Win a Kindle Fire

by Elke Schmitt on January 25, 2012 · View Comments

in Surveys

SurveyYou might have read our article on Why Small Businesses Need to be Customer Obsessed at the beginning of January.

To complement this article we would like to show you how GetApp.com is highly engaged in applying a customer obsessed approach.


One of the best practices we follow is to put our users into the centre of our design and development. The way we do this is by getting feedback from real users throughout the product development.
Continue reading “Take our Survey and Win a Kindle Fire” »

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Cloud Computing is Far More Than Just Technology

by Peter James on January 24, 2012 · View Comments

in Opinions

Cloud computing may be cutting edge technology, but the majority of people using it in the future won’t be tech junkies. So don’t treat them as such.

The days of advertising cloud — or even traditional web hosting — by whacking up pictures of servers, some details about data centres, and a great price in a starburst graphic are over. With everyone from my corner store to my uncle now running websites, server technology went mainstream a long time ago. Continue reading “Cloud Computing is Far More Than Just Technology” »

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Supporting your B2B Business – Review of TeamSupport Customer Support Software

by Rakesh Sharma on January 23, 2012 · View Comments

in Top Reviews

 

Redux is a Latin word, which means to lead back.

This week’s review is a redux post of sorts. We reviewed business-to-business support software TeamSupport back in February 2011.

Much has changed since then.

The company has come out with a new version of the same product and has bundled in great features to boot.

In this post, we will take a fresh look at TeamSupport once again. We will look at the changes they made, its features, interface and see how it can be of use to you. Continue reading “Supporting your B2B Business – Review of TeamSupport Customer Support Software” »

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What SaaS Product Category will see the most Growth in 2012?

by Christophe Primault on January 20, 2012 · View Comments

in Opinions,Q&A

A month ago I set up a quick poll in the largest Software as a Service (aka SaaS) LinkedIn group to ask industry exerts their opinions about which SaaS product category would see the most growth in 2012.

170 answers and 36 comments later, it is time to share the results of this poll on the GetApp.com blog.

Continue reading “What SaaS Product Category will see the most Growth in 2012?” »

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Powerful Management Tools to Support Your Mobile Workforce – Synchroteam Review

by Michele Nachum January 18, 2012

Today we all carry around our smart phones or tablets and marvel at how easy it is to get directions to our favorite restaurant or look up all five of our email accounts.  We can review documents and watch video, play Angry Birds and basically have our lives nicely set up in devices with four to 11-inch screens. But the [...]

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A Free and Simple Solution for Managing Finances – Wave Accounting Review

by Michele Nachum January 17, 2012

Wave Accounting, a free online accounting software to help small businesses manage their finances, has made a request of its users:  throw away your shoebox.  What they are talking about is that small businesses and consultants, such as myself, often keep receipts in a box and then take them out at tax time and attempt to [...]

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Making data accessible with a managed data extraction tool – Review of Grepsr

by Rakesh Sharma January 16, 2012

One of the more interesting lessons I learned at J-school was the importance of data. “Data provides context and understanding to a story,” intoned a professor. “And, that is why you must know how to program or query databases.” Of course, he was right. Data provides meaning to trends and occurrences around us. What’s more, [...]

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An Enterprise Level HR Solution for Small to Medium Businesses – BambooHR Review

by Michele Nachum January 12, 2012

Going through the BambooHR website was an experience to behold.  Never before had I considered Human Ressources software (which in this case is online and being delivered via the cloud) inspirational.  But the team behind BambooHR is comprised of happy, passionate professionals who desire nothing more than to help other human resources (HR) professionals manage the [...]

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