Cloud Business Apps

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Do you know what your field technician is doing right now, or why he’s been late to his past three scheduled appointments? Managing offsite employees is notoriously difficult, especially for companies in the service industry that rely on customer referrals to generate new business. Field service management apps are one of the ways that service and repair-based businesses are improving the efficiency and reliability of their offsite technicians. Although specific features vary from app to app, most field service management apps offer tools that managers can use to track the location of their employees, shorten billing cycles, cut down on unnecessary paperwork, and deliver better service overall. As a result, businesses that use field service management apps are able to improve on-time records, deliver better service and generate more referrals from satisfied customers. Below, you’ll find a list of the top five field service management apps on the marketplace today. (more…)


The era of accounting with big clunky downloaded desktop applications or even clunkier spreadsheets is over. Finally. In late 2013, Forbes columnist Gene Marks asked “Are cloud-based accounting apps ready for prime time?” In retrospect, we could safely respond to Mr. Marks with a resounding “Yes.” As that article pointed out, for years QuickBooks Online is a “glorified bookkeeping application,” sitting alone, the only game in town. But if you're accustomed to the old boxed retail versions of QuickBooks, you may be wondering “What alternative to QuickBooks is there?” (more…)


Two heads have always been better than one. With the possibilities of communication over the web, those heads can be separated by thousands of miles – but that’s OK if they’re connected via good collaboration tools. Those tools have come a long way from the office conference calls and messaging of yesterday. Now with mobile and cloud computing, collaboration doesn’t even need fixed locations or times anymore. Collaboration tool functionality may include: Messaging via video, voice and text (keyboard) chat. Blogging and microblogging (micro blogs allow users to exchange small pieces of content such as a sentence, an images, or a link.) Wiki or Question and Answer spaces. Forums for discussions and expression of ideas and opinions. Social networking features to build and manage relationship-linked groups of people. (more…)


                I have a confession! For all my social media bravado, when it comes down to numbers and analytics I am as terrified as the next girl (or boy)! I know that if I sit down and concentrate for long enough, I can learn about and adapt to anything. The problem is I kind of glaze over and get easily distracted if I look at them for too long…..oooo shiny! This very reason makes me want to kiss the people who have finally made that side of marketing easier and more interesting with solid marketing software for me to analyze the fruits of my creative labor! (more…)


Finding business software that actually fits your needs is tough. I want to explain a few steps of how to choose a workforce management app that works for your business so you don't end up with the business version of duct tape. (Looking for a different business software? Don’t worry, these three steps work for that too.) (more…)



Field service organizations of all kinds understand the business benefits of mobile devices (smartphones, tablets, phablets, etc.) for workers in the field. The benefits of these devices are increased exponentially when they’re paired with mobile, cloud-based field service management applications. The impact of mobility within an enterprise cuts across a variety of areas including: Productivity Profitability Customer satisfaction Business intelligence However, simply purchasing and deploying myriad mobile devices along with an enterprise field service management solution is even more complex than it sounds. To ensure an investment in mobile, field service management reaches its full potential organizations need to prepare the people, processes and systems that will be affected but the new mobile technology. We've established ten first steps that can help ensure that mobile field service solutions reach their business improvement goals. (more…)


Do you send out flurries of emails about jobs to be done – and hope that somebody somewhere is keeping track of them? Does your own inbox fill up with instructions that you can only sort by date or by sender, but never by priority? In either case, you may have realized that it doesn’t take many tasks – handed out or received – before you need something better than just your webmail to organize your work. (more…)


Where would you look for or find out about the people that have the most influence on project management professionals? Word of mouth is one option, but it’s subjective. Search engine results are more impartial, but are they relevant? After all, you won’t influence people unless they read what you write. Does a social network like Twitter have the answer? (more…)


We’ve said it before and we’ll say it again -- your business is only as good as your security. And if you’re running a business like construction, legal, or any consulting work like design, you need to be secure on the go, so your face is in front of clients not your desktop. This means that, particularly regarding your contracting, sales proposals and the like, you need to make sure to have an integrated mobile resource to share your files securely. Well, great news -- ShareFile, under the Citrix household name in security, now allows you to store and back up your Xero, QuickBooks Online, and FreshBooks invoices and any of your Basecamp project management attachments right into strategic ShareFile folders. (more…)


Why Introverts Are Great at Sales

By Jennifer Riggins, 17 July 2014

Full disclaimer, I'm an extreme extrovert. If you want to create one from scratch, to me, it's easy -- put them on stage at age two or three, tapping or singing or whatever it is to get them out there before a child learns to be seen and not heard. But, as much as I'm an extrovert, I've had to learn over the years how to train hundreds of all sorts of personality types, from age 12 to 65, from the States to Spain, to speak in public and to sell themselves, their products, services and their brands. The inspiration for this piece comes from them and it comes from the people I've met from various startups over the years. (more…)


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