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How best to decide whether to run a particular business-critical function on in-house servers, shared hosted servers, dedicated hosted/co-located servers or cloud-based servers? What criteria matter most to which types of businesses when making such decisions?
We need to improve the way our agents are following up with customers (travel agency). I have heard that ERP software could help, but after doing some research, it seems like ERP is just too big for our small company. What do you think? Do you use ERP for your small business? If not, what other types of software are available for someone in our position?
We’re looking for a new CRM right now, but we want something that has strong account management features. It needs to be able to accurately track conversations and remind users when specific things are needed for each account. Accounts need to be able to be categorized by what product they use, and have a built in quote system. In your opinion, what system does the best job with these features? I’m familiar with a lot of products, so I don’t need a sales pitch, I need expert advice and experiences. Thanks.
Anyone out there using any Web/cloud-based analytics or business intelligence tools for analysis of customer behaviors at Web sites and via social media? Why or why not?
