Interview of Todd Eccles, COO of ServiceSidekick

4 April 2011 - We asked Todd Eccles, COO of ServiceSidekick, a few questions about his company and his view of the markets they serve. 

 

GETAPP.COM: Who are you and what is your role in the company?

ECCLES: COO

GETAPP.COM: Can you briefly present your management team?

ECCLES: CEO - Chet Eccles, VP Business Development - Sarah Wilbur, CTO - Phil Cohen

GETAPP.COM: Are you a cloud or a Software-as-a-Service (SaaS) company?

ECCLES: We are a SaaS company and are operating in the Amazon Cloud.

GETAPP.COM: What are the points of difference of your solutions?

ECCLES: Our solution is very user friendly and doesn't take weeks to learn. We also have a seamless integration with both QuickBooks Desktop and the Online version, which saves our customers significant time by eliminating double entry.

GETAPP.COM: Why do your customers buy from you?

ECCLES: Our product is easy to learn and easy to use so companies can get up and running right away. We are affordable for any size business. We accommodate anyone from a Mom and Pop to large franchises. Customers stay with us because our customer service and tech support consistently exceeds the customer expectations.

GETAPP.COM: What is THE most important message you feel you should get across to someone considering buying your solutions?

ECCLES: We are extremely passionate about what we do and take pride in giving each customer the best service possible. We believe people buy from people and we take the time to get to know our customers needs and wants.

GETAPP.COM: Thanks for your time, Todd.