Chariot - 2026 Pricing, Features, Reviews & Alternatives

Chariot is a customer relationship management and operations software platform designed specifically for moving companies. It streamlines business processes from initial lead capture through final job completion by consolidating sales management, scheduling, dispatch coordination, billing and move day documentation into a unified system. The platform serves both small operations seeking efficient scaling and large enterprises requiring advanced capacity management and operational oversight. It addresses challenges such as missed sales opportunities, administrative burden and coordination complexities inherent to residential and commercial moving services.

The platform offers an extensive feature set covering the entire moving business workflow. A web lead form captures prospect details and facilitates rapid follow-up. Intake and inventory functionality supports traditional data entry alongside AI-powered video and voice dictation for accurate inventory generation. The estimation module enables rapid construction and dispatch of customized quotes with flexible pricing configurations. A lead management system tracks prospects through the sales pipeline with automated follow-up sequences and nurturing campaigns. Integrated communication tools include two-way texting and email logging within the platform. An AI voice assistant handles incoming calls when staff are unavailable to capture lead information. Job scheduling provides real-time capacity tracking across vehicles and crews. An office calendar consolidates all activities with external calendar synchronization. A mobile mover hub delivers job details, navigation and task assignment to field crews. Digital bills of lading replace paper forms for contract completion, signature capture, time tracking and damage documentation. Payment processing accepts multiple methods for both field and office collection. Storage management automates recurring billing for items in storage. An automation engine allows configuration of custom workflows to trigger actions based on defined conditions. Insights and reporting compile real-time analytics on sales performance, revenue attribution, booking rates and operational metrics, with payroll data derived directly from time tracking entries.

Integrated marketing capabilities extend traditional moving CRM functions. The ads and marketing platform provides lead and revenue attribution to trace each booked job back to its origin. Google Ads management tools facilitate campaign creation and optimization within the same interface. Offline conversion data is sent automatically to advertising platforms to refine targeting. Video survey integration enhances estimate accuracy through remote visual assessments. API endpoints and payment processing integrations support data exchange with external systems. Migration services transfer data from legacy moving software platforms to minimize implementation downtime. The platform supports an unlimited number of users without per-seat licensing restrictions. Implementation includes personalized onboarding configured to each company’s operational processes and ongoing support every day of the week. Regular software updates deliver new functionality and improvements over time.