Cyft.ai - 2026 Pricing, Features, Reviews & Alternatives

Cyft.ai is a cloud-based AI documentation layer for managed service providers (MSPs) that captures technician work in real time and writes structured records directly into ConnectWise PSA. During live calls, an AI agent listens to call audio and reads screen activity via OS-level OCR, identifying the active ticket automatically through the ConnectWise API. Before the call ends, Cyft.ai drafts a time entry, internal note, and status update against the ConnectWise field schema, with the billable option pulled from the client's active agreement. Technicians review and approve with a single tap, eliminating post-shift manual entry.

Cyft.ai deploys as a lightweight desktop agent on Windows workstations, with web and mobile apps also available. All audio and screen data is processed within a private per-tenant workspace and is never used to train shared models. Data retention is configurable down to discard-after-entry. For environments with two-party consent requirements, a 30-second voice dictation fallback covers no-record sessions. The platform supports compliance-sensitive MSP operations with SOC 2 Type I certification (Type II in observation window), HIPAA BAA availability, and CMMC alignment, making it suitable for MSPs serving healthcare clients and DoD subcontractors.

Target customers are MSPs running 25 to 200 technicians on ConnectWise PSA. The admin dashboard provides capture activity visibility per tech and per workstation, scoped to working hours. Cyft.ai is priced per tech, per month, billed annually, and offers a 7-day pilot with no credit card required that installs in approximately 12 minutes and is measured against a prior-week baseline. Integrations for AutoTask, Halo, and ServiceNow are on the roadmap.