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FastPass IVM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Identity Verification Solution for help desks - add-on ITSM
Table of Contents
FastPass IVM - 2026 Pricing, Features, Reviews & Alternatives


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FastPass IVM overview
What is FastPass IVM?
FastPass Identity Verification Manager (IVM)
FastPass Identity Verification Manager (IVM) is a workforce identity verification solution purpose-built for the IT service desk. It helps organizations verify user identities before access is granted or sensitive support actions are performed—reducing the risk of social engineering, account takeover, and insider misuse.
IVM introduces a secure, structured verification process into everyday service desk workflows. Instead of relying on static knowledge-based questions or manual judgment calls, support agents are guided through dynamic, policy-driven identity verification that adapts to the user, the request, and the risk level involved.
Role-Based and Context-Aware Verification
FastPass IVM is designed to support different user groups through role-based identity verification. Employees, contractors, remote workers, executives, and privileged users can each follow verification flows aligned to their role, access level, and risk profile. Organizations define their own verification policies, ensuring the right level of assurance without adding unnecessary friction.
Verification decisions are context-aware and can incorporate signals such as authentication methods, device behavior, user status, and request type. This allows IVM to dynamically adjust verification strength and guide agents through consistent, auditable processes.
Native ITSM Integration
FastPass IVM integrates directly with leading IT Service Management platforms such as ServiceNow. By leveraging ticket data, user attributes, and workflow context, IVM embeds identity verification directly into existing service desk operations. Agents work within familiar tools while following standardized verification steps that improve both security and efficiency.
Flexible Deployment and Enterprise Scale
FastPass IVM is available as a certified cloud service or as an on-premises deployment, giving organizations flexibility to meet regulatory, compliance, and architectural requirements. The solution scales easily from organizations with 500 users to large enterprises and Fortune 500 companies with complex identity environments.
Proactive Workforce Identity Protection
By standardizing and strengthening identity verification at the service desk, FastPass IVM helps organizations stop attacks before credentials are compromised. The result is reduced risk, faster resolution times, and greater confidence that only the right users gain access—every time.
Key benefits of using FastPass IVM
Stronger Security Where Attacks Actually Happen
FastPass Identity Verification Manager (IVM) secures one of the most exploited entry points in enterprise security: the IT service desk. By replacing ad-hoc identity checks with structured, policy-driven verification workflows, IVM dramatically reduces the risk of social engineering, impersonation, and account takeover.
IVM uses layered, context-aware verification methods—including MFA, one-time codes (SMS, email, TOTP), dynamic user data, and authentication signals—making identity fraud practically impossible to execute successfully.
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Reduced Risk of Identity-Based Breaches
Many breaches start with a compromised help desk interaction. FastPass IVM mitigates this risk by enforcing consistent identity verification before sensitive actions are performed. Every verification is logged and auditable, giving security teams full visibility into who was verified, how, and why.
By relying on MFA, dynamic and contextual data and management approval rather than static personal information, IVM prevents exposure to data that attackers can easily obtain or reuse.
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Consistent, Role-Based Identity Verification
FastPass IVM enables role-based verification tailored to different user groups and risk levels. Employees, contractors, remote workers, executives, and privileged users can each follow verification flows aligned with their access rights and organizational policies.
This ensures the right level of assurance without overburdening service desk agents or end users—balancing security and usability.
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Operational Efficiency for the Service Desk
IVM standardizes identity verification, reducing guesswork and manual decision-making for support agents. Guided workflows improve first-call resolution, shorten handling times, and reduce escalation—allowing the service desk to operate faster and more efficiently without compromising security.
The result: higher productivity, fewer errors, and a more scalable support operation.
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Native ITSM Integration and Compliance Support
FastPass IVM integrates seamlessly with ITSM platforms such as ServiceNow, embedding identity verification directly into existing ticket workflows. This ensures verification is performed consistently, documented automatically, and aligned with internal controls.
Built-in logging, reporting, and audit trails support compliance with regulatory and security frameworks, simplifying audits and ongoing security monitoring.
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Increased User Trust and Confidence
A secure, predictable verification process builds trust between users and IT. FastPass IVM delivers a professional and transparent experience that reassures employees their identities—and access—are being handled securely.
This improves user satisfaction while reinforcing confidence in the organization’s security posture.
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Flexible Deployment and Rapid Adoption
FastPass IVM is available as a certified cloud service or on-premises deployment, supporting regulatory, architectural, and data residency requirements. Predefined templates and configurable policies enable fast implementation while allowing customization as security needs evolve.
Starting price
Alternatives
FastPass IVM’s user interface
FastPass IVM reviews
Overall rating
4.8
/5
11
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.73/10
5
4
3
2
1
9
2
0
0
0
Verified reviewer
Anonymity request
Mutiara P.
Manager Digital Marketing
Verified reviewer
Anonymity request
Almero S.
CTO
Bharat a.
Project Manager
Verified reviewer
Anonymity request
Who uses FastPass IVM?
Based on 11 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
FastPass IVM's key features
Most critical features, based on insights from FastPass IVM users:
All FastPass IVM features
Features rating:
FastPass IVM alternatives
FastPass IVM integrations (1)
Top integrations
FastPass IVM support options
Typical customers
Platforms supported
Support options
Training options
FastPass IVM FAQs
FastPass IVM has the following typical customers:
Large Enterprises
Q. What languages does FastPass IVM support?
FastPass IVM supports the following languages:
English
Q. Does FastPass IVM offer an API?
Yes, FastPass IVM has an API available for use.
Q. What other apps does FastPass IVM integrate with?
FastPass IVM integrates with the following applications:
ServiceNow
Q. What level of support does FastPass IVM offer?
FastPass IVM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)





