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FastPass IVM Logo

Identity Verification Solution for help desks - add-on ITSM

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Table of Contents

FastPass IVM - 2026 Pricing, Features, Reviews & Alternatives

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FastPass IVM overview

What is FastPass IVM?

FastPass Identity Verification Manager (IVM)

FastPass Identity Verification Manager (IVM) is a workforce identity verification solution purpose-built for the IT service desk. It helps organizations verify user identities before access is granted or sensitive support actions are performed—reducing the risk of social engineering, account takeover, and insider misuse.

IVM introduces a secure, structured verification process into everyday service desk workflows. Instead of relying on static knowledge-based questions or manual judgment calls, support agents are guided through dynamic, policy-driven identity verification that adapts to the user, the request, and the risk level involved.

Role-Based and Context-Aware Verification

FastPass IVM is designed to support different user groups through role-based identity verification. Employees, contractors, remote workers, executives, and privileged users can each follow verification flows aligned to their role, access level, and risk profile. Organizations define their own verification policies, ensuring the right level of assurance without adding unnecessary friction.

Verification decisions are context-aware and can incorporate signals such as authentication methods, device behavior, user status, and request type. This allows IVM to dynamically adjust verification strength and guide agents through consistent, auditable processes.

Native ITSM Integration

FastPass IVM integrates directly with leading IT Service Management platforms such as ServiceNow. By leveraging ticket data, user attributes, and workflow context, IVM embeds identity verification directly into existing service desk operations. Agents work within familiar tools while following standardized verification steps that improve both security and efficiency.

Flexible Deployment and Enterprise Scale

FastPass IVM is available as a certified cloud service or as an on-premises deployment, giving organizations flexibility to meet regulatory, compliance, and architectural requirements. The solution scales easily from organizations with 500 users to large enterprises and Fortune 500 companies with complex identity environments.

Proactive Workforce Identity Protection

By standardizing and strengthening identity verification at the service desk, FastPass IVM helps organizations stop attacks before credentials are compromised. The result is reduced risk, faster resolution times, and greater confidence that only the right users gain access—every time.

Key benefits of using FastPass IVM

Benefits for Organizations and CISOs
Stronger Security Where Attacks Actually Happen
FastPass Identity Verification Manager (IVM) secures one of the most exploited entry points in enterprise security: the IT service desk. By replacing ad-hoc identity checks with structured, policy-driven verification workflows, IVM dramatically reduces the risk of social engineering, impersonation, and account takeover.
IVM uses layered, context-aware verification methods—including MFA, one-time codes (SMS, email, TOTP), dynamic user data, and authentication signals—making identity fraud practically impossible to execute successfully.
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Reduced Risk of Identity-Based Breaches
Many breaches start with a compromised help desk interaction. FastPass IVM mitigates this risk by enforcing consistent identity verification before sensitive actions are performed. Every verification is logged and auditable, giving security teams full visibility into who was verified, how, and why.
By relying on MFA, dynamic and contextual data and management approval rather than static personal information, IVM prevents exposure to data that attackers can easily obtain or reuse.
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Consistent, Role-Based Identity Verification
FastPass IVM enables role-based verification tailored to different user groups and risk levels. Employees, contractors, remote workers, executives, and privileged users can each follow verification flows aligned with their access rights and organizational policies.
This ensures the right level of assurance without overburdening service desk agents or end users—balancing security and usability.
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Operational Efficiency for the Service Desk
IVM standardizes identity verification, reducing guesswork and manual decision-making for support agents. Guided workflows improve first-call resolution, shorten handling times, and reduce escalation—allowing the service desk to operate faster and more efficiently without compromising security.
The result: higher productivity, fewer errors, and a more scalable support operation.
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Native ITSM Integration and Compliance Support
FastPass IVM integrates seamlessly with ITSM platforms such as ServiceNow, embedding identity verification directly into existing ticket workflows. This ensures verification is performed consistently, documented automatically, and aligned with internal controls.
Built-in logging, reporting, and audit trails support compliance with regulatory and security frameworks, simplifying audits and ongoing security monitoring.
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Increased User Trust and Confidence
A secure, predictable verification process builds trust between users and IT. FastPass IVM delivers a professional and transparent experience that reassures employees their identities—and access—are being handled securely.
This improves user satisfaction while reinforcing confidence in the organization’s security posture.
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Flexible Deployment and Rapid Adoption
FastPass IVM is available as a certified cloud service or on-premises deployment, supporting regulatory, architectural, and data residency requirements. Predefined templates and configurable policies enable fast implementation while allowing customization as security needs evolve.

Starting price

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Alternatives

FastPass IVM’s user interface

Ease of use rating:

FastPass IVM reviews

Overall rating

4.8

/5

11

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.73/10
Rating distribution

5

4

3

2

1

9

2

0

0

0

Pros
“FastPass IVM is an excellent option if you're searching for an IVM solution that is both robust and easy to use.”

Verified reviewer

Anonymity request

“I Like FastPass IVM because provides Robust Identify Verification method that can increase security and ensure only authorized visitors enter the premises.”
MP

Mutiara P.

Manager Digital Marketing

“What I really like the most about this software is to easy to navigate just a couple clicks away you can get the result as easy as you can.”

Verified reviewer

Anonymity request

Cons
“The initial learning curve on process configuration can be intimidating.”
AS

Almero S.

CTO

“A bit har to understand as it is complex. Some steps are not that intuitive and it is hard to configure.”
Ba

Bharat a.

Project Manager

“I don't think there's anything that I don't like about FastPass IVM.”

Verified reviewer

Anonymity request

Who uses FastPass IVM?

Based on 11 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Marketing and Advertising
Information Technology and Services
Consumer Services
Events Services
Others

Use cases

Identity Verification
Identity Management
Cybersecurity
Access Governance
Managed Service Providers (MSP)

FastPass IVM's key features

Most critical features, based on insights from FastPass IVM users:

Data extraction
Compliance management
User onboarding
Password management
Data verification
Multiple authentication methods

All FastPass IVM features

Features rating:

Audit trail
Real-Time data
Reporting & statistics
Third-Party integrations
Process/Workflow automation
Age verification
Authentication
IOC Verification
Location tracking

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FastPass IVM integrations (1)

Top integrations

FastPass IVM support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)

Training options

In Person
Live Online
Webinars
Documentation
Videos

FastPass IVM FAQs

Q. Who are the typical users of FastPass IVM?

FastPass IVM has the following typical customers:
Large Enterprises


Q. What languages does FastPass IVM support?

FastPass IVM supports the following languages:
English


Q. Does FastPass IVM offer an API?

Yes, FastPass IVM has an API available for use.


Q. What other apps does FastPass IVM integrate with?

FastPass IVM integrates with the following applications:
ServiceNow


Q. What level of support does FastPass IVM offer?

FastPass IVM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

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