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ServiceNow
Enterprise IT service cloud solutions
(29)
ServiceNow Pricing, Features, Reviews and Alternatives
ServiceNow FAQs
ServiceNow product overview
What is ServiceNow?
ServiceNow is a platform-as-a-service provider of IT service applications. The company provide a range of pre-built ITSM products to automate and manage numerous IT enterprise services. Using the single software you can automate process and create custom applications to meet all your IT service needs. ServiceNow can be used for cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance, among others. You can also use the software to report on all applications, as well as to generate reports on KPIs and benchmarking and create executive dashboards.
Key benefits of using ServiceNow
· Custom Application Development: Build and deploy custom applications in days, integrate your existing apps and new apps, requires minimul to zero coding knowledge.
· Single Platform: Consolidate all your legacy apps into one single system to record all process and get actionable insight into all your IT. Send information among all your apps.
· Service Automation: Standardize service processes and implement automation to replace manual tasks. Create custom workflows, apps and forms.
· Project Portfolio Management: Offers complete project management, from planning and execution, to time management, task assignment and status tracking. Includes Demand Management, Resource Management, Software Development Lifecycle.
Typical customers
Platforms supported
Support options
Training options
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ServiceNow
Starting from
No pricing info
Starting from
55
ServiceNow pricing information
Value for money
4.2
/5
221
Starting from
No pricing info
Pricing options
Value for money contenders
ServiceNow features
Functionality
4.5
/5
221
Total features
66
7 categories
Most valued features by users
Functionality contenders
ServiceNow users reviews
Overall Rating
4.5
/5
221
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.47/10
124
81
12
1
3
Ewan H.
Overall rating contenders
Josh M.
Biomedical Equipment Technician
Hospital & Health Care, 501-1,000 employees
Review source
Transcript
Josh: Hi, I'm Josh. I'm a Biomedical Equipment Technician. I would give ServiceNow a five star rating....
Ewan H.
Management Consulting, 1,001-5,000 employees
Used daily for 2+ years
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An extremely robust platform with customization galore and full features comes at a cost but with very little holding it back. ServiceNow can really help on any ITIL initiatives and centralization of services. The unique focus of ServiceNow beyond just IT, is where its strengths lie. Most Service Management suites do ITIL for IT. ServiceNow takes the lessons learned from ITIL and extends them to the rest of the org (especially but not limited to Facilities and HR). Really built for Mid to Large Businesses.
ITIL based Service Portal (Self Service Portal for quick searches spanning instance or specific areas) Knowledge Base (despite that not being checked in the available features) Full Service Management solution for the ENTIRE organization Strong Workflow engine Visible Table structures for clean data flows Extremely customizable (Forms, Fields, Tables, Applications, Portal, Workflow, Knowledge Base, etc...) Best in the business system architecture (fully redundant instances) HI Administration portal and ServiceNow support are top notch Service Now community is extremely active Docs site (formerly wiki) well updated and complete. Great organization and User groups You get a cake upon launch! Extensive Integration capabilities
Cost Some out-of-box examples really don't match up to any organizations needs and leave you wanting more Email rules are more complex than they need to be (some of this can be mitigated by free add-ons like Postmaster) Configuration can sometimes be limited and requires some Javascript to get past basics Mid Servers for integrations can be more work to maintain than desired
Earlie R.
Retail, 5,001-10,000 employees
Used daily for 2+ years
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I enjoyed Service Now and believe it's the best ticketing system tool out there.
Loved Service Now! This made managing our help desk easy and our tech were able to work efficiently and effectively. The interface is VERY easy to read and user friendly. The application has so many different functionalities like: Knowledge base, Equipment tracking, RMA, chat, etc. I even enjoyed the Mobile App!
I wish there were different/more theme colors you could customize/choose from. Also the mobile app was complicated setting up.
John B.
Photography, 1-10 employees
Used daily for 2+ years
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Very disappointed with this tool from an IT professional point of view. Much too complicated.
Easy incident or issue escalation. You are able to assign issues to individuals or to teams. This functionality was quite valuable.
Not intuitive for everyday use. As an IT professional, my team and I found it very difficult to use. Imagine being an everyday user that has to use this tool.
Colin Z.
Entertainment, 501-1,000 employees
Used weekly for 2+ years
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Overall is good. It has most features that I need.
ITSM. Ticket management and dashboard.
UI not intuitive enough. Sometimes it's not easy to find the button
Monika V.
Computer Software, self-employed
Used daily for 1-2 years
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I was utilizing ServiceNow daily, as a Level 1 support executive. We can easily customize the dashboard according to our choice. Exceptionally simple to create change requests. I loved utilizing it and felt it was incredible.
It was simple and easy to understand. User friendly. Easy to customize the dashboard. We can keep track of tickets according to the ticket status, which made my life easier. It is the best tool for maintaining incidents, SCTasks, change requests, and organizing work. We can have the history of work done.
New clients should be situated on the most proficient method to explore through this device since it is very confusing to clients from the beginning.
Common ServiceNow comparisons
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