Kitchain - 2026 Pricing, Features, Reviews & Alternatives

Kitchain monitors restaurant listings on food delivery marketplaces from the customer side rather than from the merchant account.

How collection works

Every monitored location has one record per marketplace. Kitchain opens the public storefront for that record on a schedule, several times an hour, and stores what was shown: whether the listing could be ordered from, the rating and review count, the promotions rendered, the menu and its prices, the position the brand held in the app's own search from fixed geographic points, and the delivery zone and quoted delivery time.

Because the observation is taken from the public page, it captures the state a customer experienced rather than the state a merchant system reported. That is the difference between checking what was sent and checking what was served.

What it detects

Availability. Locations that go offline, open late, close early or drop out mid-service, with start and end times, frequency by hour and day, and the trading hours lost.

Ratings. Score and review count per location per marketplace, recorded daily, with trend and decline detection.

Promotions. Whether a campaign is actually visible in each branch, including item-level discounts, and which branches never rendered it.

Menu and prices. The item list and prices served to a customer, compared against what was published, with price spread detected across a network.

Search position. Where the brand appears in the marketplace's own results, measured from fixed points across a city rather than from a single query.

Delivery coverage. Zone shape and quoted delivery time as shown to a customer, including zones that narrow without notice.

Delivery of results

Alerts are sent on WhatsApp, email and Telegram, each naming the location and the marketplace. A web dashboard at alert.kitchain.co holds the history behind each alert. Data can be exported into your own reporting.

Integration and security

There is no integration to build. A location is added with its marketplace link or its store identifier, and starts reporting in about ten minutes. Kitchain does not connect to a point of sale, does not use marketplace merchant credentials, and installs nothing in the restaurant or on a tablet.

That design also limits exposure. Kitchain holds no access to your ordering systems and no ability to change anything in your marketplace accounts, because it never authenticates as you. What it stores is observation of public pages plus the location list you provide.

Coverage

More than 40 delivery marketplaces across the Gulf, Europe and the United Kingdom.