Tolto - 2026 Pricing, Features, Reviews & Alternatives

Tolto is a cloud-based AI translation platform built for customer support teams at fast-growing startups and enterprise companies. Delivered as a no-code integration within existing helpdesk platforms including Zendesk, Intercom, Gorgias, HubSpot, and Salesforce, it translates inbound customer messages and outbound agent replies in real time across tickets, chats, and emails in 120+ languages. Agents write responses in their native language; Tolto handles translation automatically, removing the need for external tools or additional multilingual headcount.

The platform offers context-aware AI translation configurable with a custom glossary of approved terms, product names, and brand-specific phrases, as well as a business overview, brand voice parameters, and industry-specific terminology. Automatic language detection identifies the customer's language on inbound messages, with manual override available. A translation preview surfaces as an internal note before delivery, allowing agents to verify brand tone and protect personally identifiable information prior to sending. Agent access management supports default and known language settings across teams.

Tolto operates on flat-rate pricing at USD 10 per agent per month with unlimited translations and no per-message fees. All data is processed in real time and not retained after completion. The platform is ISO 27001 and GDPR compliant with enterprise-grade infrastructure. An advanced reporting dashboard tracks translation usage, language trends, and team productivity, giving support operations visibility into multilingual performance at scale.