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Incident Management Software

Last updated: April 2026

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7 software options

JIRA Service Management logo

JIRA Service Management

IT service platform for unified support

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JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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Xenia logo

Web-based tool to manage facilities and frontline workers

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Xenia is an integrated facility maintenance, team operations and safety inspections platform that assists with team management, conducting inspections, and streamlining safety compliance.

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i-Vertix logo

IT infrastructure management software

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i-Vertix is a cloud-based IT infrastructure management software that helps business with their day to day IT responsibilities.

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Better Stack logo

The AI SRE observability stack

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Better Stack lets you see inside any stack, debug any issue, and resolve any incident.

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Adashi FirstResponse MDT logo

Cloud-based emergency response tool for first responders.

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Adashi FirstResponse MDT is a cloud-based emergency response software designed to help first responders get to incident scenes efficiently. The platform allows emergency personnel to view and access mission-critical data including navigation pre-plans, custom map layers, and other essential information. Adashi FirstResponse MDT also integrates directly with Computer-Aided Dispatch (CAD) systems, enabling two-way communication and real-time status updates between responders and dispatch.

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EthicsPoint logo

Incident management & issue hotline service

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EthicsPoint by NAVEX is the world leader in hotline and incident management and is trusted by more than 9,000 customers globally.

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Bluejay logo
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Cloud-based incident management software

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Bluejay is a cloud-based incident management platform designed to streamline and optimize the alert management process for engineering teams. With its advanced features and AI-powered capabilities, Bluejay helps businesses reduce downtimes and reduce Mean Time to Resolution (MTTR). It offers ALCOM, a unique feature that monitors an organization's alerting effectiveness.

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