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Knowledge Management
Sugarcrm

Knowledge Management Software

Last updated: April 2026

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15 software options

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Zendesk Suite

4.4

(4K)

2.2K

1.3K

319

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI powered customer service across all channels

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Zendesk offers a smart knowledge base for self-service that integrates seamlessly into its help desk software. It can be used internally by agents for quick resolutions, and externally by customers. Companies that use Zendesk's knowledge base software can reduce support costs by 50%.

Freshdesk

4.5

(3.4K)

1.1K

164

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Online helpdesk system and customer service software

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Freshdesk helps businesses effectively document solutions using an easy-to-build and completely customizable knowledge base.

Squirro

5.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Data finds purpose with Squirro

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Data finds purpose with Squirro, the first enterprise-ready generative AI for search, insights, and automation. Trusted by central banks and over 30 industry leaders. Squirro develops top-notch Retrieval Augmented Generation and Semantic Search technology with an unlimited universe of connectors.

Cayzu

5.0

(30)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud Based Ticket Management & Help Desk Software

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Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands & products each with their own branded end-user portal.

Korra

4.8

(17)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Answers - Spot On!

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Korra is a semantic, direct-to-answer knowledge discovery platform. With an AI-powered search engine and direct-to-answer experience, Korra offers an SMB-friendly cloud-based SaaS solution. Companies benefit from reduced open ticket rates, faster resolution times, and data-driven content insights.

ProProfs Training Maker

4.8

(25)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Create Online Training Courses & Assessments Easily

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Training Maker is a cloud LMS that you can use to create and manage online training courses and tests. The tool can be integrated with a knowledge base consisting of FAQs, user manuals, explainer videos, and help sites. Make courses and other resources accessible to learners 24/7.

Empolis Industrial Knowledge

4.7

(14)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-powered Knowledge Management Software

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Empolis Industrial Knowledge is pooling valuable service expertise in a central portal, helping users to solve customer cases more quickly & efficiently. With digitalized expert knowledge at hand, employees are simply guided to solutions for complex problems.

Read more about Empolis Industrial Knowledge

Users also considered

LiveAgent

4.7

(1.7K)

1.2K

452

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Multichannel Help Desk Solution with Powerful AI Features

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LiveAgent is the ultimate help desk and company knowledge management solution. It helps businesses create external and internal knowledge bases and offers many other must-have features. LiveAgent is a leader in delivering customer satisfaction.
Start with a 30-day free trial, no credit card required

HappyFox Help Desk

4.6

(92)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Helpdesk, customer support software

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HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.

Freshservice

4.5

(689)

416

234

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

A complete IT service management (ITSM) tool for business

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Freshservice helps you build a powerful knowledge base with the most frequently asked questions that plague your service desk. And all this in minutes!

MangoApps

4.4

(150)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Bring your frontline and office teams together

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MangoApps is a knowledge management platform that helps you create a unified employee experience and keep everyone on the same page.

Bitrix24

4.2

(987)

456

352

120

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All in one business management workspace

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Bitrix24 is a leading FREE social knowledge management and collaboration platform used by over 12 million companies worldwide. Available in cloud and on-premise with open source code access. Share and discuss ideas, manage knowledge, manage projects and do more with Bitrix24!

Freshdesk Omni

3.6

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Omnichannel customer support software

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Freshdesk Omni facilitates powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving.

Knowbler

(0)

ML & Generative AI-powered Knowledge Management Solution

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Knowbler is the world’s first ML and GenAI-fueled Knowledge Management Solution empowering employees to create, review, and share knowledge, within their workflows.

iFinder

(0)

AI-based enterprise search platform

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iFinder is an enterprise search application tool that helps businesses process information quickly and utilize received insights to facilitate decision-making processes. Professionals can search for important information and documents and intelligently enhance this data using AI methods.

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