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IT Documentation Software

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2M+ monthly users.

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IT Glue logo
4.6
235

Track, find and know everything in under 30 seconds.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.5
Pros and Cons from IT Glue users   
avatar
avatar
avatar
+15
Great solution to keep track of every bit of information about a client. Everything has a place and provides a password generator to help make it easy to secure logins and passwords.
My techs no longer have to hunt for information and then worry it is outdated.
The flexible assets and related items have benefitted the company I work for throughout the years. The many integration options are great, too.
Overall, we are disappointed in the value of this product.
I like how easy it is to switch between clients, and the IT Glue Academy was very helpfull. The tutorials made our transition from SharePoint really nice and smooth.
I would only ever consider their enterprise product which, if you have a large team, can become costly.
We've been using IT Glue for sometime now and we enjoy the simplicity and multifunctional assets that this brings to our company.
The apps needs a little work since I have to log in almost every time and touch ID is hit or miss.
It is beneficial and really easy to use. You can teach someone in minutes how to setup documents and the site even helps you.very impressed.
Great company to work with and they have an awesome product.
Improves efficiency and productivity in IT asset management, troubleshooting, and customer support. Integrates with other IT tools, such as PSA and RMM, to enhance collaboration and workflow.
ITGlue is a great product for control of your documents, password, and network devices. Everything our Help Desk need in one location.
I like the integrations with different PSA tools and the ability to build SOPs within the application itself.
Great Product to Help Centralize Documentation.
You can create configurations for passwords, knowledge base articles, documents, system information, and Automate is an essential tool in MSP. Its easy to use and the user interface is great.
Overall, ITGLUE is an excellent investment for any organization looking to streamline their IT management processes.
IT Glue's documentation platform is second to none for us. It has made it easy to put in the procedure guides our techs need every day, and it has made it easy to keep track of client's assets.
The single best platform that our MSP has invested in. Easy to use, setup, and get going.
Great solution to keep track of every bit of information about a client. Everything has a place and provides a password generator to help make it easy to secure logins and passwords.
My techs no longer have to hunt for information and then worry it is outdated.
The flexible assets and related items have benefitted the company I work for throughout the years. The many integration options are great, too.
Overall, we are disappointed in the value of this product.
I like how easy it is to switch between clients, and the IT Glue Academy was very helpfull. The tutorials made our transition from SharePoint really nice and smooth.
I would only ever consider their enterprise product which, if you have a large team, can become costly.
We've been using IT Glue for sometime now and we enjoy the simplicity and multifunctional assets that this brings to our company.
The apps needs a little work since I have to log in almost every time and touch ID is hit or miss.
It is beneficial and really easy to use. You can teach someone in minutes how to setup documents and the site even helps you.very impressed.
Great company to work with and they have an awesome product.
Improves efficiency and productivity in IT asset management, troubleshooting, and customer support. Integrates with other IT tools, such as PSA and RMM, to enhance collaboration and workflow.
ITGlue is a great product for control of your documents, password, and network devices. Everything our Help Desk need in one location.
I like the integrations with different PSA tools and the ability to build SOPs within the application itself.
Great Product to Help Centralize Documentation.
You can create configurations for passwords, knowledge base articles, documents, system information, and Automate is an essential tool in MSP. Its easy to use and the user interface is great.
Overall, ITGLUE is an excellent investment for any organization looking to streamline their IT management processes.
IT Glue's documentation platform is second to none for us. It has made it easy to put in the procedure guides our techs need every day, and it has made it easy to keep track of client's assets.
The single best platform that our MSP has invested in. Easy to use, setup, and get going.
Great solution to keep track of every bit of information about a client. Everything has a place and provides a password generator to help make it easy to secure logins and passwords.
My techs no longer have to hunt for information and then worry it is outdated.
The flexible assets and related items have benefitted the company I work for throughout the years. The many integration options are great, too.
Overall, we are disappointed in the value of this product.
I like how easy it is to switch between clients, and the IT Glue Academy was very helpfull. The tutorials made our transition from SharePoint really nice and smooth.
I would only ever consider their enterprise product which, if you have a large team, can become costly.
We've been using IT Glue for sometime now and we enjoy the simplicity and multifunctional assets that this brings to our company.
The apps needs a little work since I have to log in almost every time and touch ID is hit or miss.
It is beneficial and really easy to use. You can teach someone in minutes how to setup documents and the site even helps you.very impressed.
Great company to work with and they have an awesome product.
Improves efficiency and productivity in IT asset management, troubleshooting, and customer support. Integrates with other IT tools, such as PSA and RMM, to enhance collaboration and workflow.
ITGlue is a great product for control of your documents, password, and network devices. Everything our Help Desk need in one location.
I like the integrations with different PSA tools and the ability to build SOPs within the application itself.
Great Product to Help Centralize Documentation.
You can create configurations for passwords, knowledge base articles, documents, system information, and Automate is an essential tool in MSP. Its easy to use and the user interface is great.
Overall, ITGLUE is an excellent investment for any organization looking to streamline their IT management processes.
IT Glue's documentation platform is second to none for us. It has made it easy to put in the procedure guides our techs need every day, and it has made it easy to keep track of client's assets.
The single best platform that our MSP has invested in. Easy to use, setup, and get going.
Document360 logo
4.7
198

#1 Rated Knowledge base and Documentation software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.9
Pros and Cons from Document360 users   
avatar
+15
Document360 is a great software to help increase your knowledge and the great part is that it is very inexpensive. I would suggest everyone to at least try it once.
Formatting, bullets, spacing, we struggle through this with each article we create.
I like that the Document 360 team is very open to feature requests and suggestions on how to improve their product. They have a great support system as well.
It can be hard to set up with other applications we use often.
The thing that I like most about this software is the constant improvements and upgrades. Feedback is always welcomed and then used to make the product better for everyone.
Because it is a complete application, the setup sometimes can be a little scary.
It is just amazing how fast support team answer our questions. I like that the post-sales activities, our vendor checks regularly on our side if there are issues, or questions.
Initially, PDF export was not functioning well.
Creating and updating articles is really easy. The support / customer success team is eager to help and to build and deploy new functionality.
Switching to this cloud-based system greatly improved productivity and workflow. Going from separate documents to an integrated system makes search much better, which serves our customers better.
Overall, my experience with Document 360 has been great. I appreciate that it is fairly priced compared to other Knowledge Base options on the market.
Product is easy to use and easy to navigate through. Good fit for creating knowledge base webpage.
Very easy to use and works great for our Help Center.
The best thing about this software is how easy it is to use and deploy.
I am happy to work with the whole package Document360 offers. It is not only the simplicity when creating and organizing articles but also the storing of images and videos one use in them.
We use Document360 for our customer help center and it works great for this use case.
Flexible, customizable portal. Very responsive and helpful customer support.
The ability to quickly add and organise sections when your application is rapidly changing ensures that your customers are always looking at the correct data.
Document360 is a great software to help increase your knowledge and the great part is that it is very inexpensive. I would suggest everyone to at least try it once.
Formatting, bullets, spacing, we struggle through this with each article we create.
I like that the Document 360 team is very open to feature requests and suggestions on how to improve their product. They have a great support system as well.
It can be hard to set up with other applications we use often.
The thing that I like most about this software is the constant improvements and upgrades. Feedback is always welcomed and then used to make the product better for everyone.
Because it is a complete application, the setup sometimes can be a little scary.
It is just amazing how fast support team answer our questions. I like that the post-sales activities, our vendor checks regularly on our side if there are issues, or questions.
Initially, PDF export was not functioning well.
Creating and updating articles is really easy. The support / customer success team is eager to help and to build and deploy new functionality.
Switching to this cloud-based system greatly improved productivity and workflow. Going from separate documents to an integrated system makes search much better, which serves our customers better.
Overall, my experience with Document 360 has been great. I appreciate that it is fairly priced compared to other Knowledge Base options on the market.
Product is easy to use and easy to navigate through. Good fit for creating knowledge base webpage.
Very easy to use and works great for our Help Center.
The best thing about this software is how easy it is to use and deploy.
I am happy to work with the whole package Document360 offers. It is not only the simplicity when creating and organizing articles but also the storing of images and videos one use in them.
We use Document360 for our customer help center and it works great for this use case.
Flexible, customizable portal. Very responsive and helpful customer support.
The ability to quickly add and organise sections when your application is rapidly changing ensures that your customers are always looking at the correct data.
Document360 is a great software to help increase your knowledge and the great part is that it is very inexpensive. I would suggest everyone to at least try it once.
Formatting, bullets, spacing, we struggle through this with each article we create.
I like that the Document 360 team is very open to feature requests and suggestions on how to improve their product. They have a great support system as well.
It can be hard to set up with other applications we use often.
The thing that I like most about this software is the constant improvements and upgrades. Feedback is always welcomed and then used to make the product better for everyone.
Because it is a complete application, the setup sometimes can be a little scary.
It is just amazing how fast support team answer our questions. I like that the post-sales activities, our vendor checks regularly on our side if there are issues, or questions.
Initially, PDF export was not functioning well.
Creating and updating articles is really easy. The support / customer success team is eager to help and to build and deploy new functionality.
Switching to this cloud-based system greatly improved productivity and workflow. Going from separate documents to an integrated system makes search much better, which serves our customers better.
Overall, my experience with Document 360 has been great. I appreciate that it is fairly priced compared to other Knowledge Base options on the market.
Product is easy to use and easy to navigate through. Good fit for creating knowledge base webpage.
Very easy to use and works great for our Help Center.
The best thing about this software is how easy it is to use and deploy.
I am happy to work with the whole package Document360 offers. It is not only the simplicity when creating and organizing articles but also the storing of images and videos one use in them.
We use Document360 for our customer help center and it works great for this use case.
Flexible, customizable portal. Very responsive and helpful customer support.
The ability to quickly add and organise sections when your application is rapidly changing ensures that your customers are always looking at the correct data.
NinjaOne logo

NinjaOne

4.8
201

The Easiest-to-Use Unified IT Operations Solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.8
Pros and Cons from NinjaOne users   
avatar
avatar
avatar
+15
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
Confluence logo

Confluence

4.5
3.3K

Create, organize, and discuss work with your team

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.2
    Features
    4.3
    Customer support
    4.3
Pros and Cons from Confluence users   
avatar
avatar
avatar
+15
This tool is an excellent knowledge base. This is the primary use for it that we have, and it does it perfectly.
Sometimes I have difficulties with formatting some of the tables as it is frustrating when it does not follow what you want it to do and it takes a while to correct the mistake.
It is a great great tool for creating documents like PRDs and Information Documents of Projects and then sharing with team members to view and collaborate.
Searching was severely handicapped, and no linking of documents was really feasible. There was also poor management of permissions.
Confluence is reliable and offers a good set of functionalities and features, the capacity to organize and edit documentation online is great.
Performance over the last 6 months has degraded and it's now really slow. The over-arching user management is really confused.
The ability for more than one person to edit a document at the same time is awesome. Being able to drag and drop the order/hierarchy of pages and nested pages is great too.
Creating a new page on Confluence can be difficult. The formats that are available for the pages are confusing.
Confluence brings all the things you love about markdown and expands on them into a great product that can also jump into the service desk market too.
Very reliable and robust, user friendly, and easy to use, I have it as a database resource and note taking records.
The best documentation and knowledge base solution available. Perfect integration with Trello and Jira.
I love how well is integrated with the Jira ecosystem and their UX and easy to use. It's better for organizing files than other competitors.
And Best part it is Atlassian product so it has great integration with JIRA.
Confluence is a nice suit of application. I like that you can work with several application in the same environment.
Confluence is super easy to use, and the provided templates are truly useful and cover many common uses out of the box.
I've used Confluence (as a cloud solution - since on-premises licensing costs are significant) for a number of years and overall this is a great tool to use as a central point of information.
I think that Confluene is very useful and worth the time and investment.
Customer service is always available and is super helpful.
This tool is an excellent knowledge base. This is the primary use for it that we have, and it does it perfectly.
Sometimes I have difficulties with formatting some of the tables as it is frustrating when it does not follow what you want it to do and it takes a while to correct the mistake.
It is a great great tool for creating documents like PRDs and Information Documents of Projects and then sharing with team members to view and collaborate.
Searching was severely handicapped, and no linking of documents was really feasible. There was also poor management of permissions.
Confluence is reliable and offers a good set of functionalities and features, the capacity to organize and edit documentation online is great.
Performance over the last 6 months has degraded and it's now really slow. The over-arching user management is really confused.
The ability for more than one person to edit a document at the same time is awesome. Being able to drag and drop the order/hierarchy of pages and nested pages is great too.
Creating a new page on Confluence can be difficult. The formats that are available for the pages are confusing.
Confluence brings all the things you love about markdown and expands on them into a great product that can also jump into the service desk market too.
Very reliable and robust, user friendly, and easy to use, I have it as a database resource and note taking records.
The best documentation and knowledge base solution available. Perfect integration with Trello and Jira.
I love how well is integrated with the Jira ecosystem and their UX and easy to use. It's better for organizing files than other competitors.
And Best part it is Atlassian product so it has great integration with JIRA.
Confluence is a nice suit of application. I like that you can work with several application in the same environment.
Confluence is super easy to use, and the provided templates are truly useful and cover many common uses out of the box.
I've used Confluence (as a cloud solution - since on-premises licensing costs are significant) for a number of years and overall this is a great tool to use as a central point of information.
I think that Confluene is very useful and worth the time and investment.
Customer service is always available and is super helpful.
This tool is an excellent knowledge base. This is the primary use for it that we have, and it does it perfectly.
Sometimes I have difficulties with formatting some of the tables as it is frustrating when it does not follow what you want it to do and it takes a while to correct the mistake.
It is a great great tool for creating documents like PRDs and Information Documents of Projects and then sharing with team members to view and collaborate.
Searching was severely handicapped, and no linking of documents was really feasible. There was also poor management of permissions.
Confluence is reliable and offers a good set of functionalities and features, the capacity to organize and edit documentation online is great.
Performance over the last 6 months has degraded and it's now really slow. The over-arching user management is really confused.
The ability for more than one person to edit a document at the same time is awesome. Being able to drag and drop the order/hierarchy of pages and nested pages is great too.
Creating a new page on Confluence can be difficult. The formats that are available for the pages are confusing.
Confluence brings all the things you love about markdown and expands on them into a great product that can also jump into the service desk market too.
Very reliable and robust, user friendly, and easy to use, I have it as a database resource and note taking records.
The best documentation and knowledge base solution available. Perfect integration with Trello and Jira.
I love how well is integrated with the Jira ecosystem and their UX and easy to use. It's better for organizing files than other competitors.
And Best part it is Atlassian product so it has great integration with JIRA.
Confluence is a nice suit of application. I like that you can work with several application in the same environment.
Confluence is super easy to use, and the provided templates are truly useful and cover many common uses out of the box.
I've used Confluence (as a cloud solution - since on-premises licensing costs are significant) for a number of years and overall this is a great tool to use as a central point of information.
I think that Confluene is very useful and worth the time and investment.
Customer service is always available and is super helpful.
Freshservice logo
4.5
567

A complete IT service management (ITSM) tool for business

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.6
Pros and Cons from Freshservice users   
avatar
avatar
avatar
+15
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Lack of Flexibiity to link with other products such as JIRA for example.
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.
Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.
The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.
Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.
Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.
Affordable All-Inclusive IT Help Desk Solution.
Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.
Flexibility in using products such as Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.
Cloud-based platform provides great customer service.
Ease of use, price, integration options with other applications.
Out of the box functionality with default configuration is quick and easy.
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Lack of Flexibiity to link with other products such as JIRA for example.
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.
Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.
The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.
Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.
Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.
Affordable All-Inclusive IT Help Desk Solution.
Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.
Flexibility in using products such as Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.
Cloud-based platform provides great customer service.
Ease of use, price, integration options with other applications.
Out of the box functionality with default configuration is quick and easy.
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Lack of Flexibiity to link with other products such as JIRA for example.
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.
Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.
The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.
Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.
Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.
Affordable All-Inclusive IT Help Desk Solution.
Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.
Flexibility in using products such as Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.
Cloud-based platform provides great customer service.
Ease of use, price, integration options with other applications.
Out of the box functionality with default configuration is quick and easy.
Nuclino logo
4.7
81

Your team's collective brain

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.8
    Features
    4.5
    Customer support
    4.6
Pros and Cons from Nuclino users   
avatar
avatar
avatar
+13
Great for our business is that Nuclino supports images. So I can give a visual representation as to some of the guides I have put together (and it means we can throw a funny gif or two in).
I felt that the only missing piece to this platform was the inability to set reminders.
I like how easy it is to use and organize large amounts of information. The integration with Google is fantastic.
I hate this feedback form, too complicated, a lot of information being asked. At least tell about time it will take in your email feedback card.
It's really easy to see the progress you've made compared to previous method and really allows for a nice layout to be proud of.
Full text search only looks for title pages. No simple way of adding reminders to tasks.
We really enjoy this solution, it's very easy to use and practically works like our internal database. We are also able to link external documents for easy sharing.
M not sure there are any; the fact it’s simple is the selling point.
This is a great product for the free version and used with small teams, sharing information is easy and presents a solution to off-site collaboration.
And the price tag is VERY reasonable. The team behind the product is small, excited and very responsive.
Utility was obviously their #1 priority when building this software. The ability to nest topics and lessons makes it a great resource library for our team.
I think it is a great software, it’s gonna help you to make everything easier.
It has amazing tools to use for any project making things go smoothly for any magazine users magazine creators social media marketing or anything else imaginable.
Really happy about the release of a Slack integration. Was pleasantly surprised when I started using the tool.
Currently I'm using only the free plan, but definitely, the paid subscription also worth the cost. It has a web app, android app, windows app, and even Linux app.
It was really intuitive to start using and has continued to be useful throughout my 9 months of use.
Great for our business is that Nuclino supports images. So I can give a visual representation as to some of the guides I have put together (and it means we can throw a funny gif or two in).
I felt that the only missing piece to this platform was the inability to set reminders.
I like how easy it is to use and organize large amounts of information. The integration with Google is fantastic.
I hate this feedback form, too complicated, a lot of information being asked. At least tell about time it will take in your email feedback card.
It's really easy to see the progress you've made compared to previous method and really allows for a nice layout to be proud of.
Full text search only looks for title pages. No simple way of adding reminders to tasks.
We really enjoy this solution, it's very easy to use and practically works like our internal database. We are also able to link external documents for easy sharing.
M not sure there are any; the fact it’s simple is the selling point.
This is a great product for the free version and used with small teams, sharing information is easy and presents a solution to off-site collaboration.
And the price tag is VERY reasonable. The team behind the product is small, excited and very responsive.
Utility was obviously their #1 priority when building this software. The ability to nest topics and lessons makes it a great resource library for our team.
I think it is a great software, it’s gonna help you to make everything easier.
It has amazing tools to use for any project making things go smoothly for any magazine users magazine creators social media marketing or anything else imaginable.
Really happy about the release of a Slack integration. Was pleasantly surprised when I started using the tool.
Currently I'm using only the free plan, but definitely, the paid subscription also worth the cost. It has a web app, android app, windows app, and even Linux app.
It was really intuitive to start using and has continued to be useful throughout my 9 months of use.
Great for our business is that Nuclino supports images. So I can give a visual representation as to some of the guides I have put together (and it means we can throw a funny gif or two in).
I felt that the only missing piece to this platform was the inability to set reminders.
I like how easy it is to use and organize large amounts of information. The integration with Google is fantastic.
I hate this feedback form, too complicated, a lot of information being asked. At least tell about time it will take in your email feedback card.
It's really easy to see the progress you've made compared to previous method and really allows for a nice layout to be proud of.
Full text search only looks for title pages. No simple way of adding reminders to tasks.
We really enjoy this solution, it's very easy to use and practically works like our internal database. We are also able to link external documents for easy sharing.
M not sure there are any; the fact it’s simple is the selling point.
This is a great product for the free version and used with small teams, sharing information is easy and presents a solution to off-site collaboration.
And the price tag is VERY reasonable. The team behind the product is small, excited and very responsive.
Utility was obviously their #1 priority when building this software. The ability to nest topics and lessons makes it a great resource library for our team.
I think it is a great software, it’s gonna help you to make everything easier.
It has amazing tools to use for any project making things go smoothly for any magazine users magazine creators social media marketing or anything else imaginable.
Really happy about the release of a Slack integration. Was pleasantly surprised when I started using the tool.
Currently I'm using only the free plan, but definitely, the paid subscription also worth the cost. It has a web app, android app, windows app, and even Linux app.
It was really intuitive to start using and has continued to be useful throughout my 9 months of use.
Passportal logo
4.4
89

Encrypted cloud-based, automated password protection

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.2
    Features
    4.2
    Customer support
    4.3
Pros and Cons from Passportal users   
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+15
This is a great tool and well worth the cost just to help our team. The fact that we offer it to clients and help them with a password management application is icing on the cake.
A second issue is the inability to choose how passwords are sorted in the mobile app (by description instead of username) makes things a little cumbersome.
Good documentation is key to running a successful MSP and PassPortal allows you to keep good notes for both your team and your clients in a secure manner.
Overall, the product for the most part works but when there is an issue it is hard to trouble shoot without support.
Ability to store credentials and documentation in the same portal is amazing, plus the ability to link documents and credentials in revolutionary for us.
The "runbook" is just a dump of all documents/assets. The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.
Using better passwords makes us more secure and sharing passwords between co-workers is now a breeze. The support team is fabulous.
Sometimes the Chrome browser plugin will do strange things, but only if you have A LOT of tabs open (I think more of a Chrome issue than PP).
Overall great experience, it helps us achieve some GDPR compliance and audit ability of our customers as well as a central store for documentation.
The implementation was very easy and the software is easy to use. The documentation is great with the default templates covering most of the required info per customer.
It is very easy to use, the browser plug-ins make password entry a breeze and integration with other tools such as Connectwise Control (ScreenConnect) and TakeControl is fantastic.
What I liked most about Passportal is how you can manage your clients. I like that i can private label the product for our company.
Nice looking, good integrations for current software.
Working with Passportal has been quite positive. The application is fairly intuitive and theirs always someone willing to help.
Great password management at an affordable price.
It was quick and easy to setup and deploy on my systems and customer systems. Being able to see who accessed a password and when is also pretty huge for audits.
Even prior to the acquisition, Passportal had excellent customer service and support.
It's easy to use, secure and seems to get regular development.
This is a great tool and well worth the cost just to help our team. The fact that we offer it to clients and help them with a password management application is icing on the cake.
A second issue is the inability to choose how passwords are sorted in the mobile app (by description instead of username) makes things a little cumbersome.
Good documentation is key to running a successful MSP and PassPortal allows you to keep good notes for both your team and your clients in a secure manner.
Overall, the product for the most part works but when there is an issue it is hard to trouble shoot without support.
Ability to store credentials and documentation in the same portal is amazing, plus the ability to link documents and credentials in revolutionary for us.
The "runbook" is just a dump of all documents/assets. The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.
Using better passwords makes us more secure and sharing passwords between co-workers is now a breeze. The support team is fabulous.
Sometimes the Chrome browser plugin will do strange things, but only if you have A LOT of tabs open (I think more of a Chrome issue than PP).
Overall great experience, it helps us achieve some GDPR compliance and audit ability of our customers as well as a central store for documentation.
The implementation was very easy and the software is easy to use. The documentation is great with the default templates covering most of the required info per customer.
It is very easy to use, the browser plug-ins make password entry a breeze and integration with other tools such as Connectwise Control (ScreenConnect) and TakeControl is fantastic.
What I liked most about Passportal is how you can manage your clients. I like that i can private label the product for our company.
Nice looking, good integrations for current software.
Working with Passportal has been quite positive. The application is fairly intuitive and theirs always someone willing to help.
Great password management at an affordable price.
It was quick and easy to setup and deploy on my systems and customer systems. Being able to see who accessed a password and when is also pretty huge for audits.
Even prior to the acquisition, Passportal had excellent customer service and support.
It's easy to use, secure and seems to get regular development.
This is a great tool and well worth the cost just to help our team. The fact that we offer it to clients and help them with a password management application is icing on the cake.
A second issue is the inability to choose how passwords are sorted in the mobile app (by description instead of username) makes things a little cumbersome.
Good documentation is key to running a successful MSP and PassPortal allows you to keep good notes for both your team and your clients in a secure manner.
Overall, the product for the most part works but when there is an issue it is hard to trouble shoot without support.
Ability to store credentials and documentation in the same portal is amazing, plus the ability to link documents and credentials in revolutionary for us.
The "runbook" is just a dump of all documents/assets. The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.
Using better passwords makes us more secure and sharing passwords between co-workers is now a breeze. The support team is fabulous.