Gainsight CS vs Vitally 

Intercom

ChurnZero

Cognigy.AI

charles

Stonly

Dynata Insights Platform

Compare Gainsight CS and Vitally  based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Skalin

Skalin calculates your customer health score and alerts you as needed. We help your team being more proactive, save time, and generate more revenue.

LiveAgent

CyberSentriq unites TitanHQ and Redstor to deliver AI‑driven cybersecurity and data protection for 3,000+ MSPs and 150k SMBs worldwide

Custify

Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation.

Gainsight turns data points into an actionable strategy for customer success, allowing you to increase retention, expand revenue, and scale operations.

Account Alerts

Account Management

Activity Dashboard

Advocate Management

Campaign Management

Collaboration Tools

Communication Management

Configurable Workflow

Customer Database

Customer Engagement

Customer Experience Management

Customer Management

Customer Segmentation

Customizable Branding

Customizable Templates

Engagement Tracking

Feedback Management

Health Score

Onboarding

Real-Time Analytics

Reporting/Analytics

Revenue Management

Sentiment Analysis

Survey/Poll Management

Surveys & Feedback

Third-Party Integrations

Usage Tracking/Analytics

User Management

Visual Analytics

Workflow Management

Gainsight CS

Web-based

iPhone

Android

iPad

Basic

Senior Customer Success Partner

I love that we can see how well our customer are doing based in their usability of their dashboard, health score, etc.. every time before I speak to a customer I check insight to get the insights I need.

RevOps Manager, Analytics

We have integrated Gainsight for our customer success workflows, and the experience has been a mixed bag.

Customer Success Managet

Overall, Gainsight has some great features and the integration with Salesforce keeps the data accurate and easier to navigate

It is not user friendly to create a custom dashboard or get a customized report.

Analyst

It might create lots of duplicated records and it is not so intuitive and easy to use and to create rules.

Renewals Account Executive

There are plenty of integrations which is great, however, it can get a bit messy when working in GS.

Partner, Customer Success & Account Management

They number of possibilities and integrations are endless.

Integrations

User Interface

Ease of Use

1000+

201-500

11-50

Gainsight

Vitally helps businesses of every size deliver world-class customer experiences, meet unexpected challenges, operate more efficiently, and grow their bottom line.  


Activity Tracking

Alerts/Notifications

Chat/Messaging

Churn Management

Contact Management

Customer History

Customizable Fields

Customizable Reports

Dashboard

Data Visualization

Drag & Drop

Email Management

Event Triggered Actions

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Negative Feedback Management

NPS of Customers

Performance Metrics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Renewal Management

Reporting & Statistics

Tagging

Task Management

Trend Analysis

Widgets

Win/Loss Analysis

Proprietary

Vitally 

501-1000

Vitally