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Gainsight CS Pricing, Features, Reviews and Alternatives

Gainsight CS product overview

Price starts from

No info

What is Gainsight CS?

Gainsight CS is a customer success solution designed to help organizations streamline processes related to onboarding, retention, support, workflow management, and more by analyzing the customer journey across multiple channels. The platform enables managers to handle the training and implementation of new operations via video tutorials, walk-throughs, and other help documents.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

Live Online
Webinars
Videos
In Person
Documentation

Gainsight CS pricing information

Value for money

4.2

/5

34

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Gainsight CS features

Functionality

4.4

/5

34
Total Features35 4 categories

Most valued features by users

Reporting/Analytics
Visual Analytics
API
Activity Dashboard
Real Time Analytics
Third Party Integrations
Collaboration Tools
Campaign Management

Functionality contenders

Tableau
Functionality
#1
Hotjar
Functionality
#2
Grow
Functionality
#3
Gainsight CS
Functionality
#4

Gainsight CS users reviews

Overall rating

4.4

/5

34

Positive reviews

88%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.9/10
Rating distribution

5

4

3

2

1

18

12

3

1

0

Pros
I like the function where it alerts me when customers are getting overages and also when they have low usage. I also love the email function.

PC

Peter C.

Overall great -- even when we run into issues, they are quick to help and support.

RG

Rosa G.

I had recently rolled out Gainsight at our organization. The tool is extremely powerful and allowed us to take advantage of our unique data model to achieve business outcomes.

Chad H.

Cons
This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying.

Chad H.

You can't do everything out the gate because it's just too much. So you're forced to pick and choose your battles.

JR

Jason R.

The recorded training was very long and painful.

Chad H.

Overall rating contenders

Gainsight CS
Overall rating
#1
Tableau
Overall rating
#2
Hotjar
Overall rating
#3
Grow
Overall rating
#4
Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

At my prior employer we used Gainsight for our CRM.

Reviewed 3 years ago

Great for customer management, as well as daily/monthly task management!

Pros

I loved the ease of the product in managing tasks. It gave the option to snooze tasks to show that you've at least made an attempt prior to closing it out. Also, the fact that the product can integrate with Salesforce is great! It makes logging call activity for all of the company to see SO easy.

Cons

I didn't really have any cons in regards to the Software. I believe it's one of the products out there that you pay for what you get - it's by far the best CRM that I've used, thus far.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The product delivers

Reviewed 2 years ago

I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales.

Pros

I had recently rolled out Gainsight at our organization. The tool is extremely powerful and allowed us to take advantage of our unique data model to achieve business outcomes. This included getting more visibility into the health of our customers and the ability to send targetted emails with dynamic data to our customers.

Cons

The recorded training was very long and painful. This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying. The good news is that the Support and CSM team are extremely helpful.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Very difficult implementation

Reviewed 5 years ago

You will not get any value out of this product unless you map out very thoroughly all of your processes, the factors that make an account poor or healthy and you have a dedicated resource to configure the system - it is by no means a plug n play tool, and you need to know what your goals are from the beginning. Unfortunately, our implementation has been very difficult, and I have heard the same from other companies as well. The system is very tricky and requires the support of an implementation project manager in order to get most things completed. Their support team is very good, and now that I know the system pretty well I am adept at making configuration changes quickly.

Pros

ability to sync BI data and use it in Gainsight functionality; Account Scoring functionality, good for customer success teams where CSMs manage a lot of accounts

Cons

difficult to configure without support, buggy,

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Powerful CRM insights, analysis and automation tool for account management operations

Reviewed 4 years ago

Gainsight has helped automate practically every step and touchpoint in our Client LifeCycle and Maturity model. Client Success can now focus exclusively on building strong relationships instead of busy work entering data into our CRM!

Pros

Gainsight offers world-class support, training and guidance on their incredibly flexible and robust platform. The feature set is impressive and the ability to set up a whole account lifecycle for automation is super powerful.

Cons

Gainsight is expensive and the learning curve is steep. Adopters should consider staffing specifically for GS administration and engagement internally.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best-in-class customer success management platform

Reviewed a year ago

Positive. They really care about customer success.

Pros

Gainsight has been a leader in the CS space for a long time. They number of possibilities and integrations are endless. The team is knowledgable and they offer so many free resources for people starting out in customer success.

Cons

Like all CS platforms, you need to have the technical people and time commitment to onboarding. If your implementation is complex, you may consider a 3rd party.

Gainsight CS FAQs and common questions

Gainsight CS has the following pricing plans:
Pricing model: One Time License


Gainsight CS has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Gainsight CS supports the following languages:
English, Japanese


Gainsight CS supports the following devices:
Android, iPhone


Yes, Gainsight CS has an API available for use.


Gainsight CS integrates with the following applications:
Microsoft Outlook, Google Analytics, Zoho CRM, SAP CRM, Oracle CRM On Demand, Gmail, Segment, Pipedrive, NetSuite, SugarCRM, Slack, Tableau, Mixpanel, SurveyMonkey, HubSpot CRM, Zendesk


Gainsight CS offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

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