Gainsight Pricing, Features, Reviews & Comparison of Alternatives

Gainsight

Analytics for customer success

4.22/5 (18 reviews)

Gainsight overview

Gainsight combines data from multiple sources of customer intelligence such as usage logs, sales data, support tickets, and surveys, using an analysis of this data to prioritise and automate intelligent customer success actions. By analyzing this combination of data users from customer success, sales, marketing, and product management can define and prioritize tasks and automate workflows, proactively managing retention, reducing churn and identifying upsell opportunities.

Gainsight provides a 360 degree view of the customer through detailed profiles and interactive customer health scorecards. The "Lifecycle Cockpit" provides a central location to manage all customer to-dos, tasks, calls-to-action and rules-based alerts. You can comment and take notes on calls-to-action, view pending action items, delegate tasks, review task progress and access granular call-to-action analytics. Role-based dashboards, pre-built reports and the report builder further help to understand the value of team actions and optimize performance.
www.gainsight.com

Pricing

Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Gainsight screenshot: Gainsight lifecycle cockpitGainsight Product DemoGainsight screenshot: Customer engagement overview in GainsightGainsight screenshot: Customer analytics graph in GainsightGainsight screenshot: Survey automation in GainsightGainsight screenshot: Calls-to-action analysis in GainsightGainsight screenshot: Action alerts in GainsightGainsight screenshot: Gainsight CSM dashboardGainsight screenshot: Gainsight CSM scorecards Gainsight screenshot: Gainsight growth management moduleGainsight screenshot: Gainsight lifecycle cockpitGainsight screenshot: See renewal risks in GainsightGainsight screenshot: Survey automation in Gainsight

Gainsight reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.3
  3.8
  4.7
Anonymous

Powerful CRM insights, analysis and automation tool for account management operations

Used daily for 2+ years
Reviewed 2018-02-21
Review Source: Capterra

Gainsight has helped automate practically every step and touchpoint in our Client LifeCycle and Maturity model. Client Success can now focus exclusively on building strong relationships instead of busy work entering data into our CRM!Gainsight offers world-class support, training and guidance on their incredibly flexible and robust platform. The feature set is impressive and the ability to set up a whole account lifecycle for automation is super powerful.

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Angela Mauro

Very difficult implementation

Used daily for 6-12 months
Reviewed 2016-12-08
Review Source: Capterra

You will not get any value out of this product unless you map out very thoroughly all of your processes, the factors that make an account poor or healthy and you have a dedicated resource to configure the system - it is by no means a plug n play tool, and you need to know what your goals are from the beginning. Unfortunately, our implementation has been very difficult, and I have heard the same from other companies as well. The system is very tricky and requires the support of an implementation project manager in order to get most things completed. Their support team is very good, and now that I know the system pretty well I am adept at making configuration changes quickly.ability to sync BI data and use it in Gainsight functionality; Account Scoring functionality, good for customer success teams where CSMs manage a lot of accounts

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Misty Grennell

Robust tool, but need clear deployment plan

Used daily for 1-2 years
Reviewed 2016-10-04
Review Source: Capterra

Gainsight has been key in getting all our customer data from Salesforce into a single view for our Customer Success team to use. Deploying really required a clear project scope, with insight in how you plan to you utilize the various aspects. You can't just assume you can build rough Call to Actions (CTAs) and the program will pay for itself. You really need to think about what you want for an outcome. For example, tracking healthscore is a great feature, but if you don' t internally have a clear understanding of how you are driving health, the scoring won't be useful. The customer success team is outstanding and will stand by you until you have a successful deployment. The ability to bring in data into an MDA table is key for those processes that don't quite fit into the out of the box program. Ease of use

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Jenna Haring

At my prior employer we used Gainsight for our CRM.

Used daily for 1-2 years
Reviewed 2018-06-05
Review Source: Capterra

Great for customer management, as well as daily/monthly task management! I loved the ease of the product in managing tasks. It gave the option to snooze tasks to show that you've at least made an attempt prior to closing it out. Also, the fact that the product can integrate with Salesforce is great! It makes logging call activity for all of the company to see SO easy.

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Anonymous

Great Application to Keep Track of Customer Health

Used daily for 2+ years
Reviewed 2018-04-24
Review Source: GetApp

- Easy collaboration across multiple teams in an organization to keep track of a client - Helpful CTAs to ensure you are staying on top of an account - Can assign tasks to other members of your organization

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Gainsight pricing

Contact Gainsight for pricing.

Gainsight features

Monitoring
Real Time Data

API (118 other apps)
Activity Dashboard (87 other apps)
Ad hoc Reporting (60 other apps)
Automatic Notifications (40 other apps)
Business Intelligence (88 other apps)
Charting (68 other apps)
Customizable Reporting (64 other apps)
Dashboard Creation (72 other apps)
Data Filtering (57 other apps)
Data Import/Export (66 other apps)
Data Visualization (89 other apps)
Drag & Drop Interface (48 other apps)
Graphical Data Presentation (42 other apps)
Real Time Analytics (78 other apps)
Real Time Reporting (46 other apps)
Reporting & Statistics (64 other apps)
Third Party Integration (53 other apps)
Visual Analytics (85 other apps)

Additional information for Gainsight

Key features of Gainsight

  • 100% native Force.com
  • Engagement analytics
  • Customer health score cards
  • Rules-based alerts
  • Task & call-to-action management
  • Commenting, notes & @mentions
  • Task & call-to-action analysis
  • Triggered emails
  • Call-to-action notifications
  • Automate scenario workflows
  • 360 degree customer profiles
  • Role-specific live dashboards
  • Renewals dashboard
  • Triggered lifecycle rules
  • Sort, filter and export data
  • Pre-packaged analytics graphs
  • Interactive report builder
  • Sponsor tracking
  • NPS surveys
  • Customer communications
View All Features

Benefits

Use color-coded, interactive customer health scorecards to monitor quantitive and qualitative signals to ensure retention and drive growth.

Gather data from multiple sources to create a 360 degree profile of each customer.

Monitor usage of your product or service at user or account level and let real-time behavior data drive customer success interactions.

Set up triggered lifecycle rules to automate actions such as emails and QBRs to send the right message to the right person at the right time.

identify power users and at-risk users to spot missing opportunities and understand your product's key performance indicators.

Use sponsor tracking, customer messaging, and NPS surveys to engage your customers at every stage of the customer journey.