Additional information for Gainsight
Key features of Gainsight
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- 100% native Force.com
- Engagement analytics
- Customer health score cards
- Rules-based alerts
- Task & call-to-action management
- Commenting, notes & @mentions
- Task & call-to-action analysis
- Triggered emails
- Call-to-action notifications
- Automate scenario workflows
- 360 degree customer profiles
- Role-specific live dashboards
- Renewals dashboard
- Triggered lifecycle rules
- Sort, filter and export data
- Pre-packaged analytics graphs
- Interactive report builder
- Sponsor tracking
- NPS surveys
- Customer communications
Use color-coded, interactive customer health scorecards to monitor quantitive and qualitative signals to ensure retention and drive growth.
Gather data from multiple sources to create a 360 degree profile of each customer.
Monitor usage of your product or service at user or account level and let real-time behavior data drive customer success interactions.
Set up triggered lifecycle rules to automate actions such as emails and QBRs to send the right message to the right person at the right time.
identify power users and at-risk users to spot missing opportunities and understand your product's key performance indicators.
Use sponsor tracking, customer messaging, and NPS surveys to engage your customers at every stage of the customer journey.