Bitrix24 vs VoterVoice

monday.com

Dynamics 365

Salesforce Sales Cloud

monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape workflows and projects, code-free, with a platform that adapts to shifting needs, liberates teams from manual grunt work, and connects teams in a collaborative work space.

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Bitrix24 voted #1 free online CRM software. 100% free with unlimited records, sales automation, telephony and email marketing. Over 12 million companies are using Bitrix24. Bitrix24 is available in cloud and on-premise with open source code access.

Task Management

Reminders

Contact Management

Calendar Management

Marketing Automation

Email Management

Workflow Management

Opportunity Management

Reporting/Analytics

Lead Qualification

Pipeline Management

Segmentation

Reviews for Bitrix24 come from a wide variety of industries, including marketing and advertising (11% of reviewers), information technology and services (9%), and computer software (8%). The most frequent use case for Bitrix24 cited by reviewers is task management (44% of reviewers).

Users and use cases

Most reviewers indicate Bitrix24 provides strong value for money, especially praising its comprehensive free plan and competitive paid options. However, some users report recent price increases, confusing pricing, and costly upgrades for advanced features or support.

Value for money

The Bitrix24 integrations most frequently cited by reviewers are: Google Calendar (a scheduling product rated 4.8 out of 5 for its integration with Bitrix24) and Google Drive (a cloud storage product, 4.9).

Integrations

Bitrix24 is a CRM program offering key features such as contact management and task management, among others.

Bitrix24

Web-based

Windows

Android

Linux

iPad

iPhone

Chromebook

Zoho CRM

Pipedrive

Trello

HubSpot CRM

HubSpot Marketing Hub

Basecamp

Odoo 

Kommo

ClickUp

Insightly

Asana

Microsoft Teams

monday CRM

SugarCRM

Zendesk Suite

Keap

Free

Basic

Standard

Professional

Enterprise

Frequent performance slowdowns

Marketing Expert

Your website will be slow if you will use widgets, like openlines and etc.

82% of reviewers feel negative about Bitrix24’s performance and speed. Users report that the platform often experiences slow loading times, laggy interfaces, and delayed notifications, especially when using heavy widgets or the mobile app. Reviewers indicate that these slowdowns disrupt productivity and can hinder daily operations. Some users mention that server instability and frequent crashes are problematic, particularly during peak usage. They also note that the complexity of the software can contribute to sluggish performance, making routine tasks take longer than expected.

Problematic email functionality

Digital Marketing Manager

The system doesn't very well integrate with Gmail/outlook.

52% of reviewers feel negative about Bitrix24’s email features. Users report frequent delays in sending and receiving emails, confusing configuration processes, and unreliable integration with external email providers. Reviewers indicate that automated email functions can be difficult to manage, and mass email tools lack robust template editors and analytics. Some users mention that email alerts and notifications are inconsistent, and the webmail client is underdeveloped. They also highlight issues with email marketing capabilities and challenges in attaching or exporting emails.

Complicated account management

Fachinformatiker 

They should be careful because its against GDPR to not delete user data including the account on request.

Operation Head

Employees time spent on Bitrix24 is not there on the std module, these are bare min basic features If you have dismissed an employee from an organization or any employee has left, you cannot remove that person from Bitrix24

54% of reviewers feel negative about Bitrix24’s user account management. Users say that managing user roles, permissions, and profiles is cumbersome and unintuitive. Reviewers indicate that removing users or deleting accounts is difficult, and some express concerns about data privacy and compliance. They mention that onboarding new users requires significant effort, and the administrative interface is not user-friendly. Some users also report issues with account access, password management, and limited customization of user rights, which complicates daily administration.

Persistent bugs and glitches

79% of reviewers feel negative about Bitrix24’s reliability due to frequent bugs and issues. Reviewers indicate that recurring glitches affect core functions like notifications, data synchronization, and user sessions. Users say that system crashes, lost data, and malfunctioning features disrupt workflows and cause frustration. Some reviewers highlight that updates or fixes are slow to arrive, and basic tasks can be complicated by technical problems. They find that the abundance of bugs makes onboarding and daily use more challenging for teams.

Slow and unhelpful support

56% of reviewers feel negative about Bitrix24’s customer support. Users report that support responses are often delayed, sometimes taking days or even weeks to address issues. Reviewers indicate that answers are frequently unclear or unhelpful, with support staff redirecting users to documentation rather than providing direct assistance. Some users mention difficulties in reaching support outside standard business hours and challenges due to time zone differences. They also express frustration with unresolved tickets and a lack of proactive communication from the support team.

Integrated social network features

Information Communication Technology Coordinator

The optimal network layout and the premise of integrated social media feeds are two of Bitrix's significant strengths. If the software's price had not swayed us, I might well have anticipated our being able to adapt it to our needs.

92% of reviewers feel positive about Bitrix24’s social network integration. Reviewers appreciate that the platform connects with major social media channels, allowing for centralized management of communications and marketing campaigns. Users say the interface feels familiar, resembling popular social networks, which makes it engaging and easy to use. Some users mention that the internal activity stream and social-style updates help keep teams informed and foster a collaborative environment. They also value the ability to automate marketing tasks and manage multiple social accounts from within the platform.

Comprehensive collaboration platform

Senior Software Engineer

Bitrix24 is an outstanding CRM meant for social collaboration and for managing interactions with clients and team members. When we deployed Bitrix24 at work, we are able to collaborate with project teams more efficiently and get informed about the ongoing tasks in real-time.

95% of reviewers feel positive about Bitrix24’s team collaboration capabilities. Users think the platform’s shared workspaces, activity streams, and document management features make it easy to coordinate tasks and projects. Reviewers appreciate the ability to assign roles, share files, and track progress in real time, which they say improves teamwork and productivity. Some users find the platform flexible, supporting both cloud and on-premises deployments, and note that it is suitable for businesses of various sizes. They highlight that collaboration tools help unify remote teams and streamline workflows across departments.

Robust task management suite

I really like the ability to create projects, assign tasks and set deadlines in an efficient and orderly way, it has allowed me to keep a clear track of all activities and make sure everyone is aware of their responsibilities.

88% of reviewers feel positive about Bitrix24’s task management tools. Users think the platform’s ability to assign, track, and monitor tasks in real time helps teams stay organized and meet deadlines. Reviewers indicate that features like time tracking, analytics, and automated workflows improve efficiency and accountability. Some users highlight the convenience of managing multiple projects and tasks in one place, noting that it supports unlimited teams and tasks. They find the task management suite useful for coordinating responsibilities and ensuring everyone is aware of their roles.

Unified team communication tools

Supply Chain Managing Officer

It has good communication channels like instant messaging, video and audio calling and files sharing which makes it easy for us to keep every updated and on the know.

Musician 

This program is very good for project management, it is very complete, the functionalities are very successful in the world of work, with this tool you can maintain communication with your work team in real time, send files and monitor what they are doing.

96% of reviewers feel positive about Bitrix24’s team communication features. Reviewers indicate that the platform enables real-time messaging, video calls, and file sharing, which streamlines internal communication and keeps everyone updated. Users say having all communication channels in one place reduces the need for external apps and helps teams stay organized. Some reviewers appreciate the integration of communication with project and task management, making collaboration more efficient. They find it valuable for remote teams, allowing seamless interaction regardless of location. Users also mention that the communication tools contribute to increased productivity and operational efficiency.

All-in-one project management

SEO Manager 

It offers a wide range of tools for project management, including task management, time tracking, resource scheduling, and more.

Software Development Manager

The project management feature of Bitrix24 is the most impactful feature, it gives more controls to the managers for the activites of the responisble persons and more insight to the employee about the ongoing and upcoming tasks.

87% of reviewers feel positive about Bitrix24’s project management capabilities. Reviewers say the platform offers a wide range of tools, including Kanban boards, Gantt charts, and resource scheduling, which help manage projects from start to finish. Users appreciate the visual dashboards and customizable views that provide clear overviews of project status. Some users mention that the integration of project management with communication and CRM tools makes it easier to collaborate and track progress. They find the solution adaptable for different project sizes and needs.

Director

This will benefit your business in the long-term as you will look to utilise the 35+ functions - saving loads on additional subscriptions for Video Calling, E-Signatures, Cloud Storage, just to highlight a few.

HR Manager

I like that Bitrix24 has an intuitive interface that allows users to customize with ease to match their desired features.

Graphic Designer

Bitrix24 offers a lot of features in one platform, from project management to communication and CRM.

Brokerage Operations Specialist

Support can be limited with the app and they often guide you to their FAQ or support pages rather than having tailored support.

Managing director

It would also be very useful if Bitrix24 could support UPI payment automation (PhonePe, Google Pay, Paytm, etc.) since UPI is the most common payment method in India.

It's a complex platform, with many functionalities that can seem overwhelming, and the sometimes cumbersome interface and lack of fine-grained customization can slow down work instead of simplifying it.

Deputy Head Contracting and Account Management

With a wide range of features, bitrix24 delivers excellence across its features including and not limited to, Time management, project managements, file managements, reports, Conference meetings, Client managements, website managements, Team Management and a whole lot more

Partner and Co Founder

It's very visual and I really like the way that each separate project has a brief overview along with a number showing on the main kanban screen, so I can quickly see if activity has occurred on a particular project if the number has changed.

Summer Talent Intern

It's complicated to beginners as it requires complex system setup and it's pricing high to small businesses

It’s a comprehensive solution best suited for businesses that want everything in one place and are willing to invest time in learning and configuring it.

Director of Global Operations

Now our team works from a unified dashboard, which significantly accelerated tracking shipments and making decisions.

Executive Vice President at FEVO

It combines CRM, project management, and communication tools in one place.

Freelancer

Also, being able to track and watch the progress of my employees able me to help motivate and give the employees that needed a little extra attention got the attention they needed.

Graphic design

I like its layout; it's very customizable, and it's easy to set goals or organize my tasks.

Existing chat feature that allows to creat any group or meeting chats, to make it confidential is great.

It also has many other features including task management, a website builder, worktime tracking plus many more!

Independent Business Owner

Too many videos to look over in tutorials

Bitrix24 offers amazing customization options and has strong documentation, which makes it easier to use.

Remote OPI and VRI Interpreter

Also, the publications made by team leaders were shown in the “Feed” and could be “acknowledged” with a button to let them know they received the information.

It has served as a replacement for a hodgepodge of spreadsheets, emails and chats.

My overall experience with Bitrix24 was good — it's a feature-rich platform that supports teamwork and CRM needs well, but it requires time to fully understand and utilize its capabilities.

Bitrix24 is a very powerful platform with a wide range of features, but in India a few improvements would make it even better.

People and Culture Coordinator

It is not desirable that changing pertinent information in the application can only be done by me as the administrator, this delayed most my work.

System IT und Marketing

We have actually looked at many solutions, but Bitrix24 is unique in terms of price-performance ratio.

Unfortunately, the same can be said about the real support: up to now, not a single request regarding the functionality has been adjusted or resolved.

It is not as intuitive as similar software applications in the market. While it is powerful, it is a bit confusing.

What I liked least about Bitrix24 was its complex interface, which can be overwhelming and hard to navigate for new users.

Manger 

Bitrix24 is a unified workspace which creates, edit and share document and files in single place hence document and files are shared in the real time.

Project Manager

You can create and manage workgroups, design websites and online stores, and integrate collected data into the CRM.

Bitrix24 has a ton of features without being to overwhelming. If your after a CRM its worthing spending a bit of time with Bitrix and compare it to other products.

SRD LEAD

We're constantly having problems connecting to WhatsApp, and we thought it was a Meta issue, but it's actually Bitrix.

I have yet to contact customer support to have this resolved.

Finance ManagerFinance Manager

We utilize Bitrix24 at work for everything, it is our entry to communicate, send records, video calls, chats, it too has numerous highlights and devices for successful CRM, such as the Gantt chart to screen assignments and their advance.

Manager

I love having a single system that has all of the functions to bring me leads, such as marketing, sales, funnel management, project supervision, call conferences, customer communication, customer feedback, and social media integrations.

Customer relations

Keeps it all on one place at a good price !

bachelor

The ability to integrate all my communication channels in one place is incredibly convenient, allowing me to focus on responding to requests and inquiries more efficiently.

It is very costly if you really want to use all of its feature and if you have just a simple problem and need to get in touch with the support team, it can be awful.

Partner

Best part of Bitrix24 that I love is it combines all resources I require in one CRM.

Software Analyst

I think the most useful thing we use with Bitrix24 are the task management tools that it has, allowing for a variety of states and commentaries that really work well within the app.

For our company, we use the paid version, which offers very helpful and convenient automation features.

Software Developer

Bitrix24 allows us to monitor agency projects from start to finish, as well as sales processes and metrics.

Senior strategist

It has build in secure disk space to share files and data.

Sales Specialist

Am able to have video conferences with my colleagues to communicate on sustain things at ease.

Assistant Hatchery and Early Stage Manager

Tracking time on projects is automated which saves time for 24.7.

Also drive option on corporate and individual level to store your files.

Bitrix seemed to me to be a platform with a lot of functionalities that I did not use, but that, if they were used, I consider that it would provide fantastic utilities for that team.

Some features are not fully localized for India.

Head of digital marketing

Overall Bitrix 24 has give us more spare time in order to think about a task and not losing time in useless meetings

Users report that Bitrix24's task management allows them to assign, prioritize, and track tasks in real time, which they find valuable for team productivity and organization. Reviewers indicate that the interface is clear and simple, with convenient options like Gantt charts and Kanban boards. They say Bitrix24 makes it easy to collaborate and follow deadlines. Some users mention limitations in the free version and occasional complexity in setup, but overall find task management effective and helpful. Of the 18 Bitrix24 users who gave detailed accounts of their use of Task Management, 94% rated this feature as important or highly important.

Pricing

Project Management

Features

Team Communication

File and Data Management

Customer Support

Customization

Chat

Small Business

Large Enterprises

Mid-size Business

Freelancers

Most reviewers indicate that Bitrix24 offers strong value for money, especially highlighting its comprehensive free plan, which supports up to 12 users and includes a wide range of essential features such as project management, CRM, collaboration tools, and integrations. They appreciate that the free version allows startups and small businesses to access robust functionalities without upfront costs, and many say it’s easy to scale up as their needs grow. Most users consider the pricing for paid plans competitive, particularly for larger teams, noting that the cost per user can be significantly lower than other platforms. They value the inclusion of multiple tools—like video calling, e-signatures, and cloud storage—within the subscription, reducing the need for additional software purchases. Some reviewers find the ability to test the platform extensively before committing to a paid plan very beneficial.

However, some users report that recent price increases and the removal of features from the free plan have negatively impacted value for money. They indicate that the pricing structure can be confusing, and certain advanced features or support require costly upgrades or third-party assistance. Some reviewers feel that small teams may find the entry-level paid plans expensive, and they express frustration over limited functionality in the free version and the need to pay extra for essential tools or support.

Bitrix

CallHub

CallHub is an easy to use, all-in-one campaigning and organizing platform. CallHub makes it easy for organizations of any size to connect with their audience and drive change. 

Ujoin 

Ujoin is a cloud-based advocacy management solution designed to help nonprofit and trade organizations run and manage grassroot campaigns, as well as white-label action pages, to influence city or county councilors, state or federal legislators, department chairs, and other decision-makers.

Bloomerang

Bloomerang’s fundraising software and donor database helps nonprofits acquire, engage, and retain donors.

VoterVoice provides the tools for your supporters to take action in minutes, whether by directing contacting lawmakers, signing petitions, or attending meetings with legislators. Detailed reporting provides insight into which campaigns are most effective.

Bitrix24 vs VoterVoice Comparison (2026)

Bitrix24

VoterVoice

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives