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Bitrix24

Your ultimate workspace

Last updated: April 2025

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Is this product right for your business?

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Bitrix24 - 2025 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: April 2025

What is Bitrix24?

Bitrix24 is an all-in-one online workspace software offering a comprehensive CRM solution to manage sales leads, deals, contacts, and pipelines. It provides advanced contact center capabilities for omnichannel communications and includes sales enablement features like estimates, invoices, an online product catalog, and payment processing integration.

Beyond CRM, Bitrix24 offers task and project management tools with Kanban boards, Gantt charts, Scrum task lists, checklists, subtasks, and time tracking. It supports team collaboration with chat, video calls, and document sharing, accessible via mobile apps. Additionally, Bitrix24 includes an AI assistant located throughout the product to further enhance your productivity and streamline your workflow.

Bitrix24 aims to provide a practical solution for managing a company online. Clock-in at the start of the day through tasks, processing sales, and finishing with reporting, there are flexible and precise tools to handle each operation.

Bitrix24 simplifies communications with social features such as liking and comments and automated processes such as notifications, subscriptions to discussions or groups, and assisted reporting.

This progressive platform unites robust modules performing the full range of intranet services:

— Workgroups (projects) with tasks, calendars, files, wiki, photo gallery and conversations.

— Company services such as visual structure, absence chart, task and work time reporting, employee directory.

— Time management tools with check-in/-out mechanism, daily planner, and regular work reports.

— Time planning feature with calendars, event scheduler and meeting manager (with outlook and CalDAV sync).

— Document libraries with flexible permission systems, versioning, and WebDAV support.

— Docial search that covering all system objects including uploaded documents, tasks, and events. Results conform to access permissions.

— CRM with email integration and visual business process construction tools.

By connecting these powerful tools in a highly intuitive social layer, Bitrix24 provides a solution that is ideal for small business and suitable for organizations of any size.

Benefits of using Bitrix24

Store, search, share and discuss documents and other objects.

Coordinate schedules, tasks, and projects.

Manage external communications via CRM and extranet all with minimal navigation.

Starting from

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Bitrix24’s pros and cons based on 952 verified reviews

To identify what users like and dislike about Bitrix24, our data scientists apply advanced modeling techniques to our proprietary reviews data. We've sorted the resulting list of pros and cons based on the percentage of users who expressed positive sentiment toward the given topic in their reviews.

To determine these pros and cons insights, we analyzed responses from 952 verified reviews

Enhanced team collaboration

91% of reviewers feel positive about Bitrix24's team collaboration features. Reviewers appreciate the ability to share documents in real-time, communicate effectively with colleagues, and manage tasks efficiently. They find that the platform's multi-platform access and comprehensive tools, such as instant messaging and video conferencing, significantly improve team productivity and organization.

See related user reviews

“All these features contribute to improve team efficiency thereby get maximum productivity of employees and successfully deliver customer orders within the scheduled time frames. Since Bitrix works on multi platforms project members have the ease of access in different locations and under diverse situations.”

Nissanka Seneviratne

Managing Director

“This program is very good for project management, it is very complete, the functionalities are very successful in the world of work, with this tool you can maintain communication with your work team in real time, send files and monitor what they are doing.”

Edison Nuñez

Musician

Efficient task management

86% of reviewers feel positive about Bitrix24's task management capabilities. Users think the platform's features like Kanban boards, Gantt charts, and task dependencies help in tracking and managing tasks effectively. They find the ability to assign tasks, set deadlines, and monitor progress crucial for improving productivity and ensuring timely project completion.

See related user reviews

“Bitrix24 also help us to collaborate on project and managing it to the max by using tool like Kanban board to do the planning and to-do list for checking every task that associate with the project.”

Aminuddin Bakri

Information Technology Manager

“I really like the ability to create projects, assign tasks and set deadlines in an efficient and orderly way, it has allowed me to keep a clear track of all activities and make sure everyone is aware of their responsibilities.”

Juan Carlos Escalona Galvis

SEO

Comprehensive CRM management

84% of reviewers feel positive about Bitrix24's CRM management. Reviewers appreciate the high level of automation, integration with communication channels, and ease of use. They find the CRM tools helpful for managing customer information, generating documents, and automating tasks, which enhances overall business efficiency.

See related user reviews

“Additionally, the capacity to have a visit in a CRM which has call/video empowered truly assisted our group with working and convey better as we are generally working distantly.”

Agnishwar Mandal

Executive

“I was looking for a cloud CRM for one of the smaller companies I manage and Bitrix24 just hits the spot in terms of the functionalities of a full featured CRM and it does so much more than that.”

Mike Lester Rosales

Systems & Methods Head

Ideal for small businesses

84% of reviewers feel positive about Bitrix24's suitability for small businesses. Users indicate that the platform's affordability, scalability, and comprehensive features make it an excellent choice for startups and growing companies. They appreciate the ability to manage various business operations, such as CRM, project management, and communication, in one place.

See related user reviews

“Bitrix24 allows you to centralize all the work, see everything clearly, customize the tools a lot and it can also be scaled in a modular way, in this way one can focus on what is important and what is necessary, and as our business grows, add to it more features.”

Diego Luis Medrano

Owner

“Bitrix24 is a comprehensive and user-friendly business management and collaboration platform. While it may not be the best fit for everyone, it's a great option for small businesses or startups on a budget, or those who are looking for a comprehensive all-in-one solution.”

John Smith

Social Media Consultant

Effective employee management

82% of reviewers feel positive about Bitrix24's employee management features. Reviewers find the platform useful for tracking employee productivity, managing tasks, and facilitating communication. They appreciate the comprehensive tools for human resources management, which help in maintaining organized and efficient business operations.

See related user reviews

“My favorite part of the site was the notion of using it to manage chores and boost efficiency amongst some of the staff.”

Nurul Suhaila Amir

Information Communication Technology Coordinator

“In addition, it provides a thorough breakdown of each employee's productivity.”

Isdiana Ramli

Mechanical Engineer

Frequent performance issues

74% of reviewers feel negative about Bitrix24's performance. Some users report frequent bugs, slow response times, and server issues that disrupt their workflow. They find that these performance problems can be frustrating and time-consuming, affecting overall productivity.

See related user reviews

“Constant malfunctions, servers are constantly hanging, just worn out completely. How can you keep such incompetent specialists?”

Alisa Miln

Support manager

“When the connection goes wrong, we can lose so many unsaved updates”

Tameem Alothman

Property Consultant

Inefficient support service

71% of reviewers feel negative about Bitrix24's support service. Users think the support team is slow to respond and often unhelpful. They report long wait times for assistance and difficulties in resolving issues, which can be particularly problematic during critical situations.

See related user reviews

“I think that the only negative aspect I have found for this software is its technical support, it takes a long time to respond, and when they do they are not clear in their answers, the times they need your help they have not been able to solve my problem.”

Matthew Kane

Marketing Research

“Support team takes forever to reply & misinterprets a lot of issues - they're also way too eager to close the support requests.”

Ben Grisdale

Support Developer

Complex website navigation

61% of reviewers feel negative about Bitrix24's website navigation. Some users find the interface confusing and difficult to navigate, with important features hidden in sub-menus. They indicate that the complexity of the navigation can be overwhelming, especially for new users.

See related user reviews

“It was either the response time (which at times can be laggy) or getting used to the navigation (screens/tabs) of the software.”

David Gutierrez

IT Project Manager

“Some of the tools is hidden on unexpected location inside on other tools and make the navigation process is quite frustrating.”

Maszni Abd Manap

Senior Web Developer

Poor customer service

53% of reviewers feel negative about Bitrix24's customer service. Reviewers indicate that the customer service team is often unresponsive and unhelpful. They report issues with communication, unresolved problems, and a lack of support, which negatively impacts their experience with the platform.

See related user reviews

“I don't like a company that has no customer's service, doesn't speak french and send the customer to Russia agent; impossible to stop CB payments; no answer whatsoever.”

Marie-Claude JUNCKER

“We were made a lot of promises about this software that were not true. When we called our distributor on not following through on the promises, he stopped returning our calls. When I reached out to Bitrix direct, they would tell us they were escalating the issue, then not respond for over a week.”

Caroline Williamson

CEO

Unreliable telephony calls

53% of reviewers feel negative about Bitrix24's telephony call features. Users report issues with call quality, dropped connections, and difficulties in integrating telephony with the platform. They find these problems hinder effective communication and lead to frustration.

See related user reviews

“It creates issues in many places when you are using this software in certain places where the call connection drops, etc.”

Kashif Jafri

BDM

“Sometimes you're on the phone with a client and suddenly, you'll lose them due to network instability -It's mainly because of this factor that we had to switch to a different service provider.”

Delly Simons

Telemarketer

Bitrix24's key features

Most critical features, based on insights from Bitrix24 users:

Client Management

4.5

(28)

Confirmations/Reminders

4.4

(28)

Customer Database

4.3

(12)

Real-Time Updates

4.5

(12)

Payment Processing

4.8

(8)

Workflow Configuration

4.6

(9)

All Bitrix24 features

Features rating:

4.3

(952)

Reminders

4.3

(20)

Team Assignments

5.0

(1)

Referral Tracking

5.0

(1)

Recurring/Subscription Billing

5.0

(2)

For Startups

3.7

(3)

Forms Creation & Design

3.7

(3)

Templates

5.0

(1)

Client Portal

4.5

(4)

Client Database

4.9

(8)

Text Editing

5.0

(1)

Time Tracking

4.0

(1)

Queue Management

5.0

(1)

Integrated Business Operations

5.0

(1)

Invoice Creation

4.7

(6)

Invoice History

4.3

(4)

Campaign Management

4.4

(9)

Issue Management

5.0

(1)

Traditional Methodologies

4.0

(2)

Caller ID

4.0

(1)

Call Transfer

3.7

(3)

Call Scripting

5.0

(1)

Call Routing

3.3

(3)

Transfers/Routing

4.3

(3)

Calendar/Reminder System

4.0

(6)

Automated Scheduling

4.5

(2)

Discussions/Forums

3.0

(1)

Social Marketing

3.6

(5)

Self Service Portal

5.0

(1)

Deadline Management

3.3

(3)

Drag & Drop

5.0

(4)

Scheduling

4.2

(11)

Email Campaign Management

4.1

(22)

Email-to-Task Conversion

4.5

(2)

Employee Directory

5.0

(2)

Status Tracking

4.0

(4)

Dashboard

3.9

(7)

Sales Activity Management

5.0

(2)

Customizable Invoices

5.0

(1)

Customizable Forms

3.9

(7)

Support Ticket Management

3.8

(5)

Event Scheduling

4.0

(3)

Event Triggered Actions

5.0

(1)

Feedback Management

3.0

(1)

Customer Segmentation

4.8

(4)

Customer History

4.5

(2)

Customer Engagement

5.0

(1)

File Management

2.0

(1)

Resource Management

5.0

(2)

Reporting/Project Tracking

3.8

(12)

Renewal Management

5.0

(1)

Visual Workflow Management

3.0

(2)

Mass Texting

5.0

(1)

Voice Mail

5.0

(2)

Meeting Management

4.0

(1)

Multi-Channel Communication

4.8

(9)

Multi-Channel Marketing

4.7

(3)

Multiple Data Sources

5.0

(1)

Attendee Management

5.0

(2)

Performance Metrics

4.4

(7)

Approval Workflow

5.0

(1)

Approval Process Control

5.0

(2)

PBX

5.0

(1)

Appointment Management

4.3

(16)

Applicant Tracking

3.5

(4)

Offline Form

4.3

(3)

Alerts/Escalation

4.8

(5)

Widgets

5.0

(1)

Opportunity Management

(0)

Agile Methodologies

4.5

(4)

Online Voice Transmission

5.0

(2)

Online Time Tracking

5.0

(4)

Activity Tracking

4.4

(17)

Online Payments

4.2

(5)

@mentions

4.0

(1)

Kanban Board

5.0

(1)

Progressive Dialer

5.0

(1)

Progress Tracking

4.5

(6)

Lead Generation

3.4

(5)

User Management

5.0

(1)

Biometric Recognition

5.0

(3)

KPI Monitoring

5.0

(1)

Live Chat

5.0

(1)

List Management

4.0

(8)

Knowledge Management

5.0

(1)

Lead Qualification

4.8

(4)

CRM

4.4

(27)

Task Editing

4.4

(78)

Call Center Management

4.0

(20)

Chat/Messaging

4.6

(16)

Communication Management

4.4

(12)

Task Scheduling

4.4

(120)

Task Progress Tracking

4.2

(93)

Project Planning/Scheduling

4.4

(77)

Real-Time Chat

4.6

(9)

Real-time Consumer-facing Chat

4.5

(23)

Task Management

4.4

(151)

Customizable Reports

4.6

(7)

Multiple Projects

4.6

(8)

Call Recording

4.1

(10)

Transcripts/Chat History

4.2

(10)

Calendar Sync

4.7

(26)

Full Text Search

4.0

(20)

Knowledge Base Management

4.3

(17)

Sub-Task Management

4.3

(7)

Marketing Automation

4.5

(11)

Workflow Management

4.3

(53)

Alerts/Notifications

4.4

(51)

Calendar Management

4.4

(59)

Contact Management

4.4

(127)

SMS Messaging

4.0

(4)

Online Invoicing

4.2

(5)

Time & Expense Tracking

4.1

(18)

Prioritization

4.6

(27)

Call Logging

3.9

(8)

Automatic Call Distribution

4.2

(5)

Assignment Management

4.0

(7)

Customizable Branding

4.3

(21)

Project Planning

4.3

(39)

Customizable Fields

4.5

(54)

Collaboration Tools

4.5

(78)

VoIP Connection

4.2

(5)

Call Monitoring

4.0

(4)

Customizable Templates

4.5

(12)

Access Controls/Permissions

4.1

(62)

Billable & Non-Billable Hours

4.6

(7)

Recurring Tasks

4.1

(8)

Lead Management

4.5

(62)

Contact Database

4.5

(82)

Activity Dashboard

3.5

(17)

Project Management

4.3

(31)

Document Management

4.2

(22)

Reporting/Analytics

4.1

(69)

Employee Database

4.4

(34)

Document Storage

4.0

(48)

Attendance Tracking

4.6

(5)

Real-Time Notifications

4.4

(27)

HR Management

4.1

(12)

Timesheet Management

4.7

(18)

Mobile Access

4.1

(96)

Computer Telephony Integration

3.3

(7)

Reporting & Statistics

4.1

(19)

File Sharing

4.3

(27)

Project Time Tracking

4.6

(7)

Commenting/Notes

4.4

(9)

Interaction Tracking

4.0

(23)

Online Booking

4.0

(24)

Registration Management

3.5

(4)

Project Tracking

4.7

(7)

Idea Management

4.7

(3)

Sales Pipeline Management

4.4

(56)

Email Marketing

4.2

(16)

Email Management

3.5

(14)

Employee Management

4.5

(19)

Surveys & Feedback

3.9

(8)

Employee Profiles

4.4

(25)

Data Import/Export

4.1

(9)

Third-Party Integrations

4.1

(32)

Pipeline Management

4.1

(9)

Quotes/Estimates

5.0

(4)

Billing & Invoicing

4.0

(40)

Task Tagging

4.4

(9)

Process/Workflow Automation

3.9

(8)

Lead Capture

4.5

(26)

Graphical Workflow Editor

4.5

(2)

Content Management

4.5

(4)

Video Conferencing

4.3

(3)

Financial Management

4.6

(7)

Social Media Integration

5.0

(3)

Vacation/Leave Tracking

4.7

(3)

API

5.0

(1)

Segmentation

4.3

(3)

Search/Filter

4.3

(6)

Screen Sharing

(0)

Time Off Management

5.0

(2)

Version Control

5.0

(1)

Online Time Clock

3.7

(11)

Milestone Tracking

5.0

(2)

Project Templates

3.7

(3)

Virtual Call Center

(0)

Process Change Tracking

(0)

Virtual Extensions

(0)

eCommerce Management

(0)

Process Modeling & Designing

(0)

Product Catalog

(0)

Product Configurator

(0)

Product Lifecycle Management

(0)

Variable Workforce

(0)

Product Roadmapping

(0)

Productivity Analysis

(0)

Productivity Tools

(0)

Utilization Reporting

(0)

Task Board View

(0)

WYSIWYG Editor

(0)

Workforce Management

(0)

Work Order Management

(0)

Win/Loss Analysis

(0)

Wiki

(0)

Outbound Call Center

(0)

Patient Communications

(0)

Website Publishing Options

(0)

Performance Management

(0)

Website Management

5.0

(1)

Website Integration

(0)

Personalization

(0)

Phone Key Input

(0)

Web-based Deployment

(0)

Web Forms

(0)

Planning Tools

(0)

Policy Management

(0)

Portfolio Management

(0)

Pre-built Templates

(0)

Predictive Analytics

(0)

Predictive Dialer

(0)

Preview Functionality

(0)

Price and Cost Calculations

(0)

Pricing and Cost Calculations

(0)

Pricing Management

(0)

Volunteer Management

(0)

VoIP

(0)

Visualization

(0)

Private Network

(0)

Visual Analytics

5.0

(1)

Resource Scheduling

(0)

Responsive Web Design

(0)

Ring Groups

(0)

Roadmapping

5.0

(1)

Tagging

(0)

ROI Tracking

(0)

Role-Based Permissions

(0)

Supports Scrum

(0)

Support Ticket Tracking

(0)

Room Booking

(0)

Routing

(0)

Rules-Based Workflow

(0)

Strategic Planning

(0)

Sales Analytics

(0)

Sales Approval

(0)

Staff Management

(0)

SSL Security

5.0

(1)

Sales Reports

(0)

Sprint Planning

5.0

(1)

Spam Blocker

(0)

Source Tracking

(0)

Self Service Data Preparation

(0)

Social Promotion

4.5

(2)

SIP Trunking

(0)

SEO Management

5.0

(1)

Service Level Agreement (SLA) Management

(0)

Shared Contacts

(0)

User Profiles

(0)

Usage Tracking/Analytics

3.0

(1)

Unified Communications

(0)

Two-Way Audio & Video

(0)

Trend/Problem Indicators

(0)

Training Management

4.0

(1)

Tone Selection

(0)

Project Scheduling

(0)

To-Do List

(0)

Time Tracking by Project

(0)

Project Workflow

(0)

Proposal Generation

(0)

Prospecting Tools

(0)

Pulse Surveys

(0)

Punch card

(0)

Time Tracking by Client

(0)

Real Time Editing

5.0

(1)

Real Time Synchronization

(0)

Text to Speech

(0)

Template Management

(0)

Recording

(0)

Records Management

(0)

Recruitment Management

(0)

Team Management

(0)

Team Calendars

(0)

Relationship Tracking

(0)

Task Planning

(0)

Task Import

(0)

Customer Social Profiles

(0)

Customer Service Analytics

(0)

Customer Complaint Tracking

(0)

Conversation Intelligence

(0)

Contractor Management

(0)

Content Publishing Options

(0)

Content Marketing

(0)

Content Library

(0)

Content Ideas

(0)

Content Delivery

(0)

Configurable Workflow

(0)

Conferencing

(0)

Committee Management

(0)

Commission Management

(0)

Color Codes/Icons

(0)

Client Tracking

(0)

Click Tracking

(0)

Class Scheduling

(0)

Chatbot

4.0

(1)

Channel Management

(0)

Catalog Management

(0)

Drip Campaigns

5.0

(1)

Donor Management

(0)

Donation Management

(0)

Document Generation

(0)

Document Capture

(0)

Distribution Management

(0)

Discount Management

(0)

Design Management

5.0

(1)

Dependency Tracking

5.0

(1)

Decision Support

(0)

Deal Management

(0)

Data Visualization

(0)

Data Synchronization

(0)

Data Storage Management

(0)

Data Migration

(0)

Data Extraction

(0)

Data Connectors

(0)

Daily Reports

(0)

Customization

(0)

Customizable Dashboard

(0)

Customer Support

(0)

Availability Management

(0)

Autoresponders

4.0

(1)

Automatic Backup

(0)

Automated Routing

(0)

Automated Quoting

(0)

Automated Attendant

(0)

Auto-Dialer

(0)

Auto Update

(0)

Audit Trail

4.0

(1)

Audio/Video Conferencing

(0)

Audio Calls

3.0

(1)

Audience Targeting

(0)

Archiving & Retention

(0)

Appointment Scheduling

(0)

AI Writing Assistant

(0)

AI Content Creation

(0)

Agenda Management

(0)

Ad Optimization

(0)

Ad hoc Reporting

(0)

Activity/News Feed

3.5

(2)

Account Management

(0)

Case Management

(0)

Capacity Management

(0)

Canned Responses

(0)

CAN-SPAM Compliance

(0)

Campaign Personalization

(0)

Campaign Analytics

5.0

(1)

Caller Profiles

(0)

Call Transcription

(0)

Call Scheduling

(0)

Call List Management

(0)

Call Conferencing

(0)

Business Process Control

(0)

Business Process Automation

(0)

Brainstorming

(0)

Blogs

(0)

Benefits Management

(0)

Benchmarking

(0)

Batch Processing

(0)

Batch Communications

(0)

Bar Chart

(0)

Backup and Recovery

(0)

Online Store Builder

(0)

Member Database

(0)

Media Library

(0)

Marketing Calendar

(0)

Manual Dialer

(0)

Leave Tracking

(0)

Learning & Development

(0)

Lead Segmentation

(0)

Lead Nurturing

(0)

Lead Notifications

(0)

Lead Engagement

(0)

Lead Distribution

(0)

Landing Pages/Web Forms

(0)

Labor Forecasting

(0)

Key Performance Indicators

(0)

Job Board

(0)

IVR

(0)

Issue Scheduling

(0)

Invoice Management

(0)

Internal Chat Integration

3.0

(1)

Inbound Call Center

(0)

Hourly Billing

(0)

Online Forms

(0)

Online Calendar

(0)

Online Booking Tools

(0)

Onboarding

4.0

(1)

On-Demand Recording

(0)

On-Demand Communications

(0)

Offline Access

(0)

Office Suite

(0)

Negative Feedback Management

(0)

Multi-User Collaboration

(0)

Multi-Currency

(0)

Multi-Channel Data Collection

(0)

Multi-Campaign

(0)

Multi-board

(0)

Mobile Optimization

(0)

Mobile App

(0)

Messaging

(0)

Message Personalization

(0)

Membership Management

(0)

Member Portal

(0)

Member Directory

(0)

For Mac Devices

(0)

For IT Project Management

(0)

For iPad Devices

(0)

For Insurance Industry

(0)

For Healthcare

(0)

For Financial Institutions

(0)

For Cloud Phone Systems

(0)

For Call Centers

(0)

For AEC Industry

(0)

Expense Tracking

1.0

(1)

Exhibit/Vendor Management

(0)

Event Management

4.0

(1)

Event Calendar

(0)

Employee Scheduling

4.0

(1)

Employee Recognition

(0)

Employee Portal

4.0

(1)

Employee Photos

(0)

Email Templates

5.0

(1)

Email Distribution

(0)

Electronic Signature

1.0

(1)

Electronic Forms

(0)

Help Desk Management

3.0

(1)

Guided Selling

(0)

Group Scheduling

(0)

Group Management

(0)

Grammar Check

(0)

Goal Setting/Tracking

4.0

(1)

Goal Management

(0)

Geotargeting

(0)

Gantt/Timeline View

4.5

(2)

Gamification

2.0

(1)

Forms Management

(0)

Forms Automation

(0)

Form Builder

(0)

Forecasting

(0)

For Yoga/Pilates Studios

(0)

For Small Businesses

(0)

For Salons and Spas

(0)

For Sales Teams/Organizations

(0)

For Religious Organizations

(0)

For Nonprofits

(0)

For Marketing and Advertising

(0)

Bitrix24 alternatives

Bitrix24

4.2

(952)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.3

Value for Money

4.2

Customer Support

4.0

NetSuite

4.2

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No pricing info

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Ease of Use

3.9

Features

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Value for Money

3.8

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3.8

Birdview

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(424)

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Free trial

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Ease of Use

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Features

4.3

Value for Money

4.4

Customer Support

4.5

Zoho Desk

4.5

(2.2K)

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Per month

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Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

Bitrix24 pricing

Value for money rating:

4.2

Starting from

Per month

Flat Rate

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

start trial

Bitrix24 integrations (147)

Integrations rated by users

We looked through 952 user reviews, to identify which products are mentioned as Bitrix24 integrations, and what is the users perception.

Jotform

Integration rating: 2.0 (2)

“its not really useful it doesnt help to make direct leads or to check the form its easier to access from jotform”

khaled mansour

CEO

Zendesk Suite

Integration rating: 4.5 (2)

“Integration helps us: Create tickets directly from CRM (Lead, Contact, Company). List of customer tickets. Browse the list and status of selected customer tickets. Ticket details. Manage tickets in a separate tab.”

Anonymous Reviewer

Business development department

Google Calendar

Integration rating: 4.7 (9)

Google Drive

Integration rating: 4.9 (7)

Gmail

Integration rating: 4.8 (4)

Wazzup

Integration rating: 3.7 (3)

Docusign

Integration rating: 5.0 (3)

Meta for Business

Integration rating: 4.3 (3)

WhatsApp Business API

Integration rating: 5.0 (2)

QuickBooks Online

Integration rating: 4.5 (2)

Google Docs

Integration rating: 5.0 (2)

Instagram

Integration rating: 3.0 (1)

Zadarma

Integration rating: 3.0 (1)

QuickBooks Online Advanced

Integration rating: 5.0 (1)

lexoffice

Integration rating: 3.0 (1)

Vagaro

Integration rating: 4.0 (1)

PayPal

Integration rating: 5.0 (1)

JivoChat

Integration rating: 5.0 (1)

SugarCRM

Integration rating: 5.0 (1)

BOARD

Integration rating: 5.0 (1)

SIP Caller

Integration rating: 5.0 (1)

Stripe

Integration rating: 5.0 (1)

Xero

Integration rating: 5.0 (1)

Teamwork.com

Integration rating: 5.0 (1)

Dropbox Business

Integration rating: 5.0 (1)

Bitrix24 support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

Email/Help Desk

Knowledge Base

Chat

24/7 (Live rep)

Training options

Documentation

Videos

Webinars

Bitrix24 reviews

Overall rating

4.2

952

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.02/10

Rating distribution

438

341

117

Pros

“Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.”

Ajay D.

President

“It endorses team collaboration and improves teamwork. It's cost-effective and I find it to be far way more affordable than some competitors.”

Delly S.

Telemarketer

“Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.”

Dasha S.

QA Manager

Cons

“Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.”

Oleg T.

CEO

“Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.”

Maszni A.

Senior Web Developer

“Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.”

Sarla S.

Operation Head

Read all reviews

Bitrix24 FAQs

Q. What type of pricing plans does Bitrix24 offer?

Bitrix24 has the following pricing plans:
Starting from: €61.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

Q. Who are the typical users of Bitrix24?

Bitrix24 has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Bitrix24 support?

Bitrix24 supports the following languages:
Japanese, Portuguese, French, German, Chinese (Traditional), Chinese (Simplified), Turkish, Spanish, Indonesian, Thai, English, Italian, Polish, Vietnamese

Q. Does Bitrix24 support mobile devices?

Bitrix24 supports the following devices:
Android, iPad, iPhone

Q. Does Bitrix24 offer an API?

Yes, Bitrix24 has an API available for use.

Q. What other apps does Bitrix24 integrate with?

Bitrix24 integrates with the following applications:
Wix, authorize.net, OpenCart, Google Forms, Zadarma, Make, Microsoft Outlook, PayPal, Google Analytics 360, Dropbox Business, Telegram, FreshMail, Jira, ClickSend, NEXIA, Time Doctor, Miro, Zapier, PayU, QuickBooks Online Advanced, Google Docs, Gmail, Infobip, Sage Business Cloud Payroll Professional, Wazzup, Docusign, OneDrive, Mercado Pago, Apache OpenOffice, Trello, Google Drive, Box, Poptin, Pipedrive, FreshBooks, Azure Active Directory, OVHcloud, WordPress, UniSender, 3CX, Exotel, Textlocal, Stripe, Storecove, lexoffice, Tanca, Jotform, WhatsApp Business API, JustCall, Message.help, Instasent, SendPulse, SugarCRM, Microsoft 365, Plivo, Asterisk, Zenvia, Vonage Business Communications, Albato, Meta for Business, sipgate, Placetel, QuickBooks Online, Dropbox Paper, CallGear, LibreOffice, Google Calendar, Mailchimp, PayPal Braintree, Twilio, Alegra, Asana, Xero, Zoho Inventory, Evernote Teams, Google Sheets, Operations Hub, QuickBooks Online Accountant, Zendesk Suite

Q. What level of support does Bitrix24 offer?

Bitrix24 offers the following support options:
FAQs/Forum, Email/Help Desk, Knowledge Base, Chat, 24/7 (Live rep)