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Bitrix24

Cloud & on-premises workspace for all business sizes

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Table of Contents

Is this product right for your business?

Find out with a

Bitrix24 - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: September 2026

Bitrix24 overview

Based on 1003 verified user reviews

What is Bitrix24?

Reviews for Bitrix24 come from a wide variety of industries, including marketing and advertising (11% of reviewers), information technology and services (9%), and computer software (8%). The most frequent use case for Bitrix24 cited by reviewers is task management (45% of reviewers).

What are the most popular integrations for Bitrix24?

The Bitrix24 integrations most frequently cited by reviewers are: Google Calendar (a scheduling product rated 4.8 out of 5 for its integration with Bitrix24) and Google Drive (a cloud storage product, 4.9).

Starting price

69flat rate /
per month

view pricing plans

try for free

Pros & Cons

Customization

Features

File and Data Management

User Interface

Frequent performance and speed issues

Complex user account management

Bitrix24’s user interface

Ease of use rating:

4.2

(1K)

Bitrix24 reviews

Overall rating

4.2

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.66/10

Rating distribution

467

357

120

Pros

“It’s a powerful platform that genuinely helps centralize work, especially for managing leads, tracking activities, and staying on top of follow-ups without needing multiple tools. Once I got used to it, it became a reliable part of my daily workflow and definitely improved how organized and consistent I am with outreach.”

Nurudeen O.

Business Outreach Analyst

“An additional advantage is the ability to make arbitrary requests to Bitrix24 via the API. Despite the lack of the necessary ready-made node, using the Custom API Request, it was possible to fully implement the necessary logic for transferring data from Indiamart.”

Ajay P.

Marketing Manager

“I consider it a complete package platform as it offers strong value by centralizing CRM, marketing, sales, and customer communication with automated features in one platform.”

Peter C.

Regional Director of Business Development

Cons

“It's a complex platform, with many functionalities that can seem overwhelming, and the sometimes cumbersome interface and lack of fine-grained customization can slow down work instead of simplifying it.”

Adrian U.

CEO

“The interface can feel cluttered and overwhelming, especially for new users.”

Sifiso B.

Project Manager

“It's complicated to beginners as it requires complex system setup and it's pricing high to small businesses”

Mathew M.

Summer Talent Intern

Who uses Bitrix24?

Based on 1,003 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services

Real Estate

Financial Services

Marketing and Advertising

Others

Use cases

Task Management

CRM

Project Management

Workflow Management

Collaboration

Bitrix24's key features

Most critical features, based on insights from Bitrix24 users:

Commenting/Notes

4.6

(14)

Task editing

4.4

(78)

Collaboration tools

4.5

(90)

Workflow management

4.1

(61)

Resource management

5.0

(2)

Assignment management

4.0

(7)

Project tracking

4.8

(8)

Deadline management

3.3

(3)

Prioritization

4.6

(27)

Dependency tracking

5.0

(1)

All Bitrix24 features

Features rating:

4.3

(1K)

Absence management

3.0

(1)

Access controls/permissions

4.2

(76)

Accounting

4.0

(2)

Activity dashboard

3.4

(17)

Activity/News feed

3.5

(2)

Activity tracking

4.4

(22)

Ad hoc reporting

(0)

Ad optimization

(0)

Agile methodologies

4.5

(4)

AI summarization

(0)

AI writing assistant

(0)

Alerts/Escalation

4.7

(6)

Alerts/Notifications

4.4

(56)

API

5.0

(1)

Applicant tracking

3.5

(4)

Appointment management

4.3

(16)

Appointment scheduling

(0)

Approval process control

5.0

(2)

Approval workflow

5.0

(1)

Archiving & retention

(0)

Assignment management

4.0

(7)

Attendance tracking

4.6

(5)

Attendee management

5.0

(2)

Audience targeting

(0)

Audio calls

3.0

(1)

Audio/Video conferencing

(0)

Audit trail

(0)

Authentication

(0)

Auto-Dialer

(0)

Automated attendant

(0)

Automated quoting

(0)

Automated routing

(0)

Automated scheduling

4.5

(2)

Automatic backup

(0)

Automatic call distribution

4.2

(5)

Autoresponders

4.0

(1)

Auto update

(0)

Availability management

(0)

Backup and recovery

(0)

Batch communications

(0)

Batch processing

(0)

Benchmarking

(0)

Benefits management

(0)

Billing & invoicing

4.0

(40)

Biometric recognition

4.8

(5)

Blogs

(0)

Brainstorming

(0)

Bug tracking

(0)

Business process automation

(0)

Business process control

(0)

Calendar management

4.4

(74)

Calendar/Reminder system

4.0

(7)

Calendar sync

4.7

(29)

Call center management

4.0

(25)

Call conferencing

(0)

Caller id

4.0

(1)

Caller profiles

(0)

Call list management

(0)

Call logging

3.9

(8)

Call monitoring

4.0

(4)

Call recording

4.1

(10)

Call routing

3.3

(3)

Call scripting

5.0

(1)

Call transcription

(0)

Call transfer

4.0

(4)

Campaign analytics

5.0

(1)

Campaign management

4.4

(9)

Canned responses

(0)

Capacity management

(0)

Case management

(0)

Catalog management

(0)

Channel management

(0)

Chatbot

4.0

(1)

Chat/Messaging

4.6

(19)

Class scheduling

(0)

Click tracking

(0)

Client database

4.9

(8)

Client management

4.5

(34)

Client portal

4.5

(4)

Client tracking

(0)

CMS integration

(0)

Collaboration tools

4.5

(90)

Color codes/icons

(0)

Commenting/Notes

4.6

(14)

Commission management

(0)

Committee management

(0)

Communication management

4.3

(19)

Computer telephony integration

3.5

(8)

Conferencing

(0)

Configurable workflow

(0)

Confirmations/Reminders

4.4

(28)

Contact database

4.5

(81)

Contact management

4.4

(129)

Content ideas

(0)

Content library

(0)

Content management

4.5

(4)

Content marketing

(0)

Content publishing options

(0)

Contractor management

(0)

Conversation intelligence

(0)

CRM

4.3

(36)

Custom domains

(0)

Customer database

4.3

(15)

Customer engagement

5.0

(1)

Customer history

4.5

(2)

Customer segmentation

4.8

(4)

Customer social profiles

(0)

Customer support

(0)

Customizable branding

4.3

(21)

Customizable dashboard

(0)

Customizable fields

4.4

(70)

Customizable forms

3.9

(7)

Customizable invoices

5.0

(1)

Customizable reports

4.3

(10)

Customizable templates

4.5

(12)

Customization

(0)

Daily reports

(0)

Dashboard

3.9

(7)

Data connectors

(0)

Data extraction

(0)

Data import/export

4.1

(9)

Data storage management

(0)

Data synchronization

(0)

Data visualization

(0)

Deadline management

3.3

(3)

Deal management

(0)

Decision support

(0)

Dependency tracking

5.0

(1)

Design management

5.0

(1)

Discount management

(0)

Discussions/Forums

3.0

(1)

Document capture

(0)

Document editing

5.0

(1)

Document generation

(0)

Document management

4.2

(23)

Document storage

4.0

(49)

Donation management

(0)

Donor management

(0)

Drag & drop

5.0

(5)

Drip campaigns

5.0

(2)

eCommerce management

(0)

Electronic forms

(0)

Electronic signature

1.0

(1)

Email management

3.9

(24)

Email marketing

4.2

(16)

Email templates

(0)

Email-to-Task conversion

4.5

(2)

Employee database

4.4

(34)

Employee directory

5.0

(2)

Employee engagement

(0)

Employee management

4.5

(19)

Employee photos

(0)

Employee portal

4.0

(1)

Employee profiles

4.4

(25)

Employee recognition

(0)

Employee scheduling

4.0

(1)

Event calendar

(0)

Event management

4.0

(1)

Event scheduling

4.0

(3)

Event triggered actions

5.0

(1)

Expense tracking

1.0

(1)

Feedback management

3.0

(1)

File management

2.0

(1)

File sharing

4.3

(29)

Financial management

4.6

(7)

For aec industry

(0)

Forecasting

(0)

For financial institutions

(0)

For healthcare

(0)

For insurance industry

(0)

For ipad devices

(0)

For it project management

(0)

For mac devices

(0)

For marketing and advertising

(0)

Form builder

(0)

Forms automation

(0)

Forms management

(0)

For nonprofits

(0)

For religious organizations

(0)

For sales teams/organizations

(0)

Bitrix24 alternatives

Bitrix24

4.2

(1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.3

Value for Money

4.2

Customer Support

4.0

Bigin by Zoho CRM

4.7

(743)

visit website

Starting from

/user

Per year

Free trial

Free version

Ease of Use

4.8

Features

4.5

Value for Money

4.7

Customer Support

4.5

EngageBay CRM

4.6

(910)

visit website

Starting from

14.99

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.6

Value for Money

4.7

Customer Support

4.8

eWay-CRM

4.5

(825)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.3

Value for Money

4.4

Customer Support

4.6

Bitrix24 pricing

Value for money rating:

4.2

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Basic

Per month

Features included:

Drive
Online Store
Custom Support
24 GB Storage
1 Email Inbox per user
3 Sites- Knowledge Base Software
5 Pipelines

Standard

144

Per month

Features included:

Marketing tools
Documents
100 GB File Storage
5 Email Inboxes per user
5 Knowledge Bases
90 Days of Data Retention
Unlimited Projects

Professional

289

Per month

Features included:

Sales Intelligence
Automation
HR
Unlimited Knowledge Bases
Administration
Screen Sharing
Background Blur
Event Planning

Enterprise

579

Per month

Features included:

Multiple Branches
Scalability
Enterprise Packs
Unlimited Invoices
Website Widgets
IVR
Video conferencing

User opinions about Bitrix24 price and value

Value for money rating:

4.2

(1K)

To see what individual users think of Bitrix24's price and value, check out the review snippets below.

Nurudeen O.

Business Outreach Analyst

Ajay P.

Marketing Manager

Bitrix24 integrations (19)

Integrations rated by users

We looked at 1,003 user reviews to identify which products are mentioned as Bitrix24 integrations and how users feel about them.

Google Calendar

Integration rating: 4.8 (19)

Integration rating: 4.6 (13)

Gmail

Integration rating: 4.7 (13)

Google Drive

Integration rating: 4.9 (13)

“The importance of being able to access my files with ease and their security.”

Teresa L.

School Counselor

Docusign

Integration rating: 5.0 (8)

Zapier

Integration rating: 4.6 (7)

Bitrix24 customer support

What do users say about Bitrix24 customer support?

Customer support rating:

4.0

We analyzed verified user reviews to identify positive and negative aspects of Bitrix24 customer support.

A few users highlight helpful, responsive, and dedicated customer support teams available in multiple languages and regions.

Widespread user sentiment points to slow response times, with some waiting days or even weeks for support resolution.

Frequently reported by users, support is often unavailable outside business hours and difficult to reach for urgent issues.

A significant portion of users mention that support lacks clarity, is not always helpful, and rarely resolves complex problems promptly.

Support options

Faqs/forum

Email/help desk

Knowledge base

Chat

Training options

Documentation

Videos

Webinars

Live online

To see what individual users say about Bitrix24's customer support, check out the review snippets below.

“In addition, I discovered that the customer service staff was quite accommodating and quick to respond to my questions.”

Reunaldo P.

Senior Data Analyst

“Support can be limited with the app and they often guide you to their FAQ or support pages rather than having tailored support.”

Zaina K.

Brokerage Operations Specialist

Bitrix24 FAQs

Q. Who are the typical users of Bitrix24?

Bitrix24 has the following typical customers:
Small Business, Large Enterprises, Mid-size Business, Freelancers

These products have better value for money

Q. What is Bitrix24 used for?

Bitrix24 is an all-in-one online workspace platform available as a cloud service (web browser, desktop app, and mobile app) or as a self-hosted on-premises installation. It consolidates CRM, project and task management, team communication, document collaboration, HR tools, contact center, and website building into a single unified environment. Designed for businesses of all sizes, from small teams to large enterprises, Bitrix24 supports unlimited users on its free tier and scales through paid plans with expanded storage, advanced features, and administrative controls. Bitrix24 delivers a broad feature set across its core modules. The CRM tracks leads, deals, contacts, and companies through configurable pipelines, with built-in sales automation, invoicing, and reporting. Project management tools include Kanban boards, Gantt charts, time tracking, and workload planning. Team communication is handled through group chats, video calls, and a social intranet feed. The HR module covers employee directories, absence management, and work-time tracking. A built-in website and landing page builder with e-commerce functionality rounds out the platform, allowing businesses to manage customer-facing operations alongside internal workflows without switching tools.

Q. Does Bitrix24 support mobile devices?

Bitrix24 supports the following devices:
Android, iPad, iPhone

Q. What level of support does Bitrix24 offer?

Bitrix24 offers the following support options:
FAQs/Forum, Email/Help Desk, Knowledge Base, Chat