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Bitrix24

All in one business management workspace

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Table of Contents

Is this product right for your business?

Find out with a

Bitrix24 - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: April 2026

Bitrix24 overview

Based on 987 verified user reviews

What is Bitrix24?

Bitrix24 is a CRM program offering key features such as contact management and task management, among others.

Who uses Bitrix24?

Reviews for Bitrix24 come from a wide variety of industries, including marketing and advertising (11% of reviewers), information technology and services (9%), and computer software (8%). The most frequent use case for Bitrix24 cited by reviewers is task management (44% of reviewers).

What do users say about Bitrix24 pricing?

Most reviewers indicate Bitrix24 provides strong value for money, especially praising its comprehensive free plan and competitive paid options. However, some users report recent price increases, confusing pricing, and costly upgrades for advanced features or support.

What are the most popular integrations for Bitrix24?

The Bitrix24 integrations most frequently cited by reviewers are: Google Calendar (a scheduling product rated 4.8 out of 5 for its integration with Bitrix24) and Google Drive (a cloud storage product, 4.9).

Starting price

69flat rate /
per month

view pricing plans

try for free

Pros & Cons

Pricing

Project Management

Team Communication

Customer Support

Frequent performance slowdowns

Problematic email functionality

Bitrix24’s user interface

Ease of use rating:

4.2

(987)

Bitrix24 pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(59)

3-4(472)

5(456)

What do users say about Bitrix24?

Bitrix24 is a CRM program offering key features such as contact management and task management, among others.

Select to learn more

Who uses Bitrix24?

Based on 987 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Financial Services

Marketing and Advertising

Information Technology and Services

Non-Profit Organization Management

Others

Use cases

CRM

Business Management

Task Management

Customer Service

Email Marketing

Bitrix24's key features

Most critical features, based on insights from Bitrix24 users:

Task management

4.4

(160)

Calendar management

4.3

(69)

Email management

3.9

(22)

Workflow management

4.1

(59)

Reporting/Analytics

4.2

(82)

Sales pipeline management

4.4

(57)

Quotes/Estimates

5.0

(4)

Segmentation

4.3

(3)

All Bitrix24 features

Features rating:

4.3

(987)

Absence management

3.0

(1)

Access controls/permissions

4.2

(72)

Accounting

4.0

(2)

Account Management

(0)

Activity dashboard

3.4

(17)

Activity/News feed

3.5

(2)

Activity tracking

4.4

(22)

Ad hoc reporting

(0)

Ad optimization

(0)

Agenda management

(0)

Agile methodologies

4.5

(4)

AI summarization

(0)

AI writing assistant

(0)

Alerts/Escalation

4.7

(6)

Alerts/Notifications

4.4

(53)

Analytics

(0)

API

5.0

(1)

Applicant tracking

3.5

(4)

Appointment management

4.3

(16)

Appointment scheduling

(0)

Approval process control

5.0

(2)

Approval workflow

5.0

(1)

Archiving & retention

(0)

Assignment management

4.0

(7)

Attendance tracking

4.6

(5)

Attendee management

5.0

(2)

Audience targeting

(0)

Audio calls

3.0

(1)

Audio/Video conferencing

(0)

Audit trail

(0)

Authentication

(0)

Auto-Dialer

(0)

Automated attendant

(0)

Automated quoting

(0)

Automated routing

(0)

Automated scheduling

4.5

(2)

Automatic backup

(0)

Automatic call distribution

4.2

(5)

Autoresponders

4.0

(1)

Auto update

(0)

Availability management

(0)

Backup and recovery

(0)

Bar chart

(0)

Batch communications

(0)

Batch processing

(0)

Benchmarking

(0)

Benefits management

(0)

Billable & non-billable hours

4.6

(7)

Billing & invoicing

4.0

(40)

Biometric recognition

5.0

(3)

Blogs

(0)

Brainstorming

(0)

Bug tracking

(0)

Business intelligence

(0)

Business process automation

(0)

Business process control

(0)

Calendar management

4.3

(69)

Calendar/Reminder system

4.0

(7)

Calendar sync

4.7

(27)

Call center management

4.0

(25)

Call conferencing

(0)

Caller id

4.0

(1)

Caller profiles

(0)

Call list management

(0)

Call logging

3.9

(8)

Call monitoring

4.0

(4)

Call recording

4.1

(10)

Call routing

3.3

(3)

Call scheduling

(0)

Call scripting

5.0

(1)

Call transcription

(0)

Call transfer

3.7

(3)

Campaign analytics

5.0

(1)

Campaign management

4.4

(9)

Campaign Personalization

(0)

Canned responses

(0)

CAN-SPAM compliance

(0)

Capacity management

(0)

Case management

(0)

Catalog management

(0)

Channel management

(0)

Chatbot

4.0

(1)

Chat/Messaging

4.6

(18)

Class scheduling

(0)

Click tracking

(0)

Client database

4.9

(8)

Client management

4.5

(34)

Client portal

4.5

(4)

Client tracking

(0)

CMS integration

(0)

Collaboration tools

4.5

(86)

Color codes/icons

(0)

Commenting/Notes

4.6

(13)

Commission management

(0)

Committee management

(0)

Communication management

4.3

(18)

Computer telephony integration

3.5

(8)

Conferencing

(0)

Configurable workflow

(0)

Confirmations/Reminders

4.4

(28)

Contact database

4.5

(81)

Contact management

4.4

(127)

Content delivery

(0)

Content ideas

(0)

Content library

(0)

Content management

4.5

(4)

Content marketing

(0)

Content publishing options

(0)

Contractor management

(0)

Conversation intelligence

(0)

CRM

4.3

(35)

Custom domains

(0)

Customer complaint tracking

(0)

Customer database

4.3

(14)

Customer engagement

5.0

(1)

Customer history

4.5

(2)

Customer management

(0)

Customer portal

(0)

Customer segmentation

4.8

(4)

Customer Service Analytics

(0)

Customer social profiles

(0)

Customer support

(0)

Customizable branding

4.3

(21)

Customizable dashboard

(0)

Customizable fields

4.4

(65)

Customizable forms

3.9

(7)

Customizable invoices

5.0

(1)

Customizable reports

4.3

(10)

Customizable templates

4.5

(12)

Customization

(0)

Daily reports

(0)

Dashboard

3.9

(7)

Data connectors

(0)

Data extraction

(0)

Data import/export

4.1

(9)

Data migration

(0)

Data storage management

(0)

Data synchronization

(0)

Data visualization

(0)

Deadline management

3.3

(3)

Deal management

(0)

Decision support

(0)

Dependency tracking

5.0

(1)

Design management

5.0

(1)

Discount management

(0)

Discussions/Forums

3.0

(1)

Distribution management

(0)

Document capture

(0)

Document editing

5.0

(1)

Document generation

(0)

Document management

4.2

(23)

Document storage

4.0

(49)

Donation management

(0)

Donor management

(0)

Drag & drop

5.0

(4)

Drip campaigns

5.0

(1)

eCommerce management

(0)

Electronic forms

(0)

Electronic signature

1.0

(1)

Email campaign management

4.0

(22)

Email Distribution

(0)

Email management

3.9

(22)

Email marketing

4.2

(16)

Email templates

(0)

Email-to-Task conversion

4.5

(2)

Employee database

4.4

(34)

Employee directory

5.0

(2)

Employee engagement

(0)

Employee management

4.5

(19)

Employee photos

(0)

Employee portal

4.0

(1)

Employee profiles

4.4

(25)

Employee recognition

(0)

Employee scheduling

4.0

(1)

Event calendar

(0)

Event management

4.0

(1)

Event scheduling

4.0

(3)

Event triggered actions

5.0

(1)

Exhibit/Vendor management

(0)

Expense tracking

1.0

(1)

Bitrix24 alternatives

Bitrix24

4.2

(987)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.3

Value for Money

4.2

Customer Support

4.0

monday.com

4.6

(5.7K)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Dynamics 365

4.4

(5.8K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Salesforce Sales Cloud

4.4

(18.7K)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Bitrix24 pricing

Value for money rating:

4.2

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Basic

Per month

Features included:

Drive
Online Store
Custom Support
24 GB Storage
1 Email Inbox per user
3 Sites- Knowledge Base Software
5 Pipelines

Standard

144

Per month

Features included:

Marketing tools
Documents
100 GB File Storage
5 Email Inboxes per user
5 Knowledge Bases
90 Days of Data Retention
Unlimited Projects

Professional

289

Per month

Features included:

Sales Intelligence
Automation
HR
Unlimited Knowledge Bases
Administration
Screen Sharing
Background Blur
Event Planning

Enterprise

579

Per month

Features included:

Multiple Branches
Scalability
Enterprise Packs
Unlimited Invoices
Website Widgets
IVR
Video conferencing

User opinions about Bitrix24 price and value

Value for money rating:

4.2

(987)

To see what individual users think of Bitrix24's price and value, check out the review snippets below.

“An additional advantage is the ability to make arbitrary requests to Bitrix24 via the API. Despite the lack of the necessary ready-made node, using the Custom API Request, it was possible to fully implement the necessary logic for transferring data from Indiamart.”

Ajay P.

Marketing Manager

“What I liked most about Bitrix24 is how many features it offers in one platform - CRM, task management, communication, and more.”

Elon E.

Consultant

Bitrix24 integrations (79)

Integrations rated by users

We looked at 987 user reviews to identify which products are mentioned as Bitrix24 integrations and how users feel about them.

Google Calendar

Integration rating: 4.8 (19)

“Love my google calendar”

Stacey S.

Onwer

Google Drive

Integration rating: 4.9 (13)

Gmail

Integration rating: 4.7 (12)

“It makes it easy to schedule events with other Gmail users.”

Rylie P.

Communications Coordinator

Integration rating: 4.3 (10)

Docusign

Integration rating: 5.0 (8)

Zapier

Integration rating: 4.5 (6)

“Automates lead flow and internal processes. We use it to push form submissions into Jobber, trigger follow-ups, and keep everything synced without manual entry. Saves time and prevents missed leads.”

Bruce M.

General Manager

Bitrix24 customer support

What do users say about Bitrix24 customer support?

Customer support rating:

4.0

We analyzed verified user reviews to identify positive and negative aspects of Bitrix24 customer support.

A limited number of users found Bitrix24's customer support team helpful, responsive, and dedicated to resolving issues quickly.

The majority of users report slow response times from customer support, often waiting days for answers or resolutions.

Broad user base finds it difficult to reach support, with limited availability outside business hours and challenges due to time zones.

Widely noted by reviewers, support staff sometimes lack clarity, provide incomplete solutions, or redirect users to documentation instead of direct help.

Support options

Faqs/forum

Email/help desk

Knowledge base

Chat

24/7 (live rep)

Training options

Documentation

Videos

Webinars

To see what individual users say about Bitrix24's customer support, check out the review snippets below.

“In addition, I discovered that the customer service staff was quite accommodating and quick to respond to my questions.”

Reunaldo P.

Senior Data Analyst

“Support can be limited with the app and they often guide you to their FAQ or support pages rather than having tailored support.”

Zaina K.

Brokerage Operations Specialist

“Unfortunately, the same can be said about the real support: up to now, not a single request regarding the functionality has been adjusted or resolved.”

Sven K.

System IT und Marketing

“I have yet to contact customer support to have this resolved.”

Zaina K.

Brokerage Operations Specialist

Bitrix24 FAQs

Q. What is Bitrix24 used for?

Bitrix24 is an all-in-one business management platform that integrates customer relationship management, project and task management, collaboration tools, and automation within a unified digital workspace. The system serves as a consolidated environment for small and medium businesses and provides enterprise-grade functionality for larger organizations. It addresses the needs of sales, marketing, customer support, project delivery, and human resources operations while maintaining data consistency across functions. The customer relationship management component delivers lead tracking, deal pipelines, contact management, sales automation with configurable rules and triggers, and analytics for sales performance. Project and task management features include visualization modes such as Kanban boards, Gantt charts, and Scrum frameworks alongside time tracking, workload balancing, and performance reporting. Collaboration capabilities cover real-time messaging, high-definition video conferencing, shared calendars, activity streams, and secure document storage with version control and collaborative editing. The platform extends to website presence and e-commerce with a site builder that offers landing pages, web forms, custom domains, an online store, inventory management, and payment processing. Human resources functionality encompasses employee directories, absence schedules, work reports, organizational charts, and time management. An AI assistant named CoPilot provides call transcription, task summarization, content suggestions, and automated insights across modules. Bitrix24 supports integrations via an application marketplace with access to over six hundred sixty third-party applications and services and offers a comprehensive API for custom development and workflow customization. Data import and export tools enable migration from other systems and synchronization with external analytics or messaging platforms. Enterprise deployments may be hosted on customer servers with two-step authentication, AES-2056, single sign-on, and compliance with GDPR, ISO 27001, and PCI DSS Level one standards.

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