Bitrix24 Pricing, Features, Reviews & Comparison of Alternatives

Bitrix24

Free collaboration, communication & management tool suite

4.03/5 (261 reviews)

Bitrix24 overview

Bitrix24 is an online business collaboration platform. Bitrix24 serves users by providing tools such as a CRM, document management, tasking, time management, and project management integrated in a social-style environment which incorporates user profiles, liking, commenting, instant messaging, and content sharing.

Bitrix24 aims to provide a practical solution for managing a company online. From clock-in at the start of the day through tasks, processing sales, and finishing with reporting, there are flexible and precise tools to handle each operation.

Over 10,000 intranets created already! Up to 12 users free!

Bitrix24 simplifies communications with social features such as liking and comments and automated processes such as notifications, subscriptions to discussions or groups, and assisted reporting.

This progressive platform unites robust modules performing the full range of intranet services:
- workgroups (projects) with tasks, calendars, files, wiki, photo gallery and conversations;
- company services such as visual structure, absence chart, task and work time reporting, employee directory;
- time management tools with check-in/-out mechanism, daily planner, and regular work reports;
- time planning feature with calendars, event scheduler and meeting manager (with outlook and CalDAV sync)
- document libraries with flexible permission systems, versioning, and WebDAV support
- social search that covering all system objects including uploaded documents, tasks, and events. Results conform to access permissions;
- CRM with email integration and visual business process construction tools.

By connecting these powerful tools in a highly intuitive social layer, Bitrix24 provides a solution that is ideal for small business and suitable for organizations of any size.
bitrix24.com

Pricing

Starting from
$39/month
Pricing options
Free
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, Germany, United Kingdom

Supported languages

Chinese (Simplified), Chinese (Traditional), English, French, German and 6 other languages, Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian
Bitrix24 screenshot: Activity StreamBitrix24 promoBitrix24 screenshot: Instant MessagingBitrix24 screenshot: TasksBitrix24 screenshot: Time ManagementBitrix24 screenshot: Gantt ChartBitrix24 screenshot: Video ConferencingBitrix24 screenshot: CRM DashboardBitrix24 screenshot: Business ProcessesBitrix24 screenshot: Call recordingBitrix24 screenshot: Built-in TelephonyBitrix24 screenshot: Mobile appsBitrix24 Introduction New

Bitrix24 reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.1
  3.7
  3.8
Jorge Rene Alvarado Villacis

A Secret Jewel

Used daily for 1-2 years
Reviewed 2018-08-20
Review Source: Capterra

Ok, I have been using Bitrix24 for several years now... sometimes for little things, some other times just for testing and understand how the product has been changing over the time, but right now is a true hidden jewel for me. This CRM delivers everything in one package, I can run almost my entire company on it. CRM, Prospects, Projects, Intranet, Workflows, Phones, Unified Communications, etc. If this piece of software adds accounting and financials to the packages, it would be a one-stop solution for every entrepreneur. I think that the most valuable feature I ever see on this tool is the fact that the CRM processes are truly customizable... I mean, most of the CRM systems let you customize small things like the field name, some behaviors and some other little stuff (almost meaningless), however, Bitrix24 lets you change everything to fit from a single person orden processing to a multilanguage sales operation, super easy, and if you need to try different angles, you can create multiple pipelines with different configurations... As i said before, I have tried Bitrix24 in the past, also worked with most of the popular ones (from Microsoft to Zoho and NoCRM) and since i rediscover the new features and funcitionalitis from Bitrix 24 im not looking aymore You can try it for free and send me a comment about it. 1.-) Super customizable, multi pipelines, streamlined CRM 2.-) Great team management and employee time sheets system 3.-) Unified communications 4.-) the ability to attach phone numbers to it (and make and receive calls) 5.-) Multichannel contact widget for your website, directly connected to the CRM 6.-) Automation and visual workflow designer 7.-) website builder included (awesome for landing and squeeze pages) 8.-) Taks, Schedule and project management 9.-) Great community support

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Rick Powell

Everything your team needs to get things done on one page, which can be a bit of a problem

Used daily for 6-12 months
Reviewed 2018-06-27
Review Source: Capterra

Bitrix24 has an astonishing number of advanced services available in its free tier -- basically everything except Advanced CRM and Tasks or a lot of online storage, restricted to 12 users. That has to be some kind of record for a service of this type and power. 12 users! For a small business that needs a comprehensive space to communicate, collaborate, get things done, follow up leads, even answer emails and make telephone calls! I really can't think of a more powerful solution at this price. The Activity Stream is among the best of its kind. The paid plans are also very reasonable considering what you get. There's even a special plan at $69/month for businesses that don't need a lot of users or storage space but have a lot of sales to make and/or leads to follow up on. That strikes me as very very smart. The price is this aggressive, I would imagine, because of the traction of well-known solutions like Salesforce, which all the better for consumers, of course.

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Yaroslav Kozak

All in one CRM solution / Best for middle-sized companies and teams to handle leads and work with deals

Used daily for 1-2 years
Reviewed 2018-05-21
Review Source: GetApp

*Functionality Bitrix24 has a lot of great features, but its biggest advantage that I have used is an all-in-one solution. We have a chat there, can work with deals, create schedules, assign tasks with ease and track progress on specific work with history and recent actions taken by the responsible person *Ad-dons Bitrix24 has its own marketplace where you can set integration with many services, like mail chimp or a certain work process optimizer. *UI Since I started working in Bitrix24, their UI has changed a lot and has become more user friendly. At first it was a bit complicated, but the team is working a lot to make it user-friendly. I can see the work *Customization Even in a free plan, bitrix24 leaves a lot of space for adjusting the platform to the companies approach. you can create teams and spaces and plan sales and development processes

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Paul Anthony Santos

Excellent value and overall feature set, just needs a bit of polishing the rough edges.

Reviewed 2016-02-09
Review Source: GetApp

I've tried a number of project management/collaboration tools including Asana, Basecamp, Wrike, Wunderlist, Zoho, Salesforce, etc. I can't speak to the customer support of Bitrix, as I haven't contacted them. So far, the system has been fairly reliable. The desktop Windows client is somewhat limited compared to the web version, but for most offices, I can't imagine this is a big deal. I really haven't used the CRM or telephony options, so I can't comment on them. 1. Price. The free version offers a fantastic feature set for up to 12 users. Better yet, when you finally outgrow the 12 seats, the pricing model is the cheapest I've seen with this level of all around features. How can you beat an unlimited employees option with 100gb of storage for only $99 per month? It blows away the competition when it comes to the pricing model. 2. The feature set is very deep. One of my problems with tools like Asana is that it is absolutely fantastic when it comes to project management for small groups, but lacks Gannt charts, CRM functionality, etc. Don't get me wrong, Asana is a great tool, but a limited one to a specific use case scenario. 3. The developers of Bitrix have added additional functionality via Zapier. Zapier is similar to IFTTT, only it a paid program to connect 3rd party apps. 4. One-time cost option for on-premise organizations that need to satisfy specific regulatory or security requirements. Can add additional users to the platform for a one-time cost.

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Shahbaz Khan

Powerful and all in one project management and CRM solution

Used daily for 6-12 months
Reviewed 2018-06-19
Review Source: GetApp

I used to work with Asana for my teams and tasks management earlier, then I found this one as such a powerful tool. It has almost all the things available which I needed. The features which I used are tasks management, calendar, Birtix24 drive and webmail. Tasks management is so detailed. You can create tasks with timelines. It shows the stage of every tasks and its timeline that you are on time or pending. There is multiple options available for tasks management with the team. Like you can set up responsible person, observers and participants in the tasks. Project management is also very good, you can create public/private , private visible and private hidden project Gantt chart etc. In employee section you can set up company structure in the form of departments and can assign employees in the departments. I used the webmail and setup my own domain and its working pretty smooth.

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Bitrix24 pricing

Starting from
$39/month
Pricing options
Free
Subscription
View Pricing Plans

Basic (up to 12 users): Free

Plus (up to 24 users): $39/month

Standard (unlimited users, 100GB storage): $99/month

Professional (unlimited users, unlimited storage): $199/month

A 30-day free trial is available for the self-hosted version of Bitrix24, which costs from $1490.

Bitrix24 features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Commenting
Communication Management
Document Storage
Drag & Drop Interface
File Management
Instant Messaging
Permission Management
SSL Security
Search Functionality
Third Party Integration

Collaborative Workspace (139 other apps)
Customizable Branding (92 other apps)
Projections (114 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Category Leaders ranking

Reviews
Integrations
Mobile
Functionality
Security

#4 in Call Center

View full ranking
60
16
13
15
16

#5 in Business Management

View full ranking
61
17
8
20
16

#14 in Document Management

View full ranking
44
11
5
14
14

#15 in Human Resources (HR)

View full ranking
51
13
12
14
12

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Bitrix24 also features in these categories:

Event Management SoftwareTicketing SoftwareFacebook App SoftwareSocial Media Marketing SoftwareSocial Networking SoftwareVoIP SoftwareLegal Billing SoftwareAssociation Management SoftwareChurch Management SoftwareFundraising SoftwareSalon SoftwareCRM SoftwareCustomer Service SoftwareOnline CRM SoftwareScheduling SoftwareAccounting SoftwareBilling & Invoicing SoftwareBusiness Performance Management SoftwareKnowledge Management SoftwareLearning Management System (LMS) SoftwareTalent Management SoftwareTime & Expense SoftwareTime Clock SoftwareWorkforce Management SoftwareBusiness Process Management (BPM) SoftwareContent Management System (CMS) SoftwareHelp Desk & Ticketing SoftwareIVR SoftwareTelephony SoftwareBrand Management SoftwareCampaign Management SoftwareEmail Marketing SoftwareMarketing Automation SoftwareOnline Marketing SoftwareApplications Suite SoftwareAppointments and Scheduling SoftwareBusiness Intelligence (BI) SoftwareInstant Messaging & Chat SoftwareEnterprise Resource Planning (ERP) SoftwareFacility Management SoftwareProductivity SoftwareProfessional Services Automation (PSA) SoftwareProject Management SoftwareWeb Collaboration SoftwareContact Management SoftwareSales Force Automation SoftwareLead Management SoftwareProposal Management SoftwareQuoting SoftwareSales Commission SoftwareSales Management SoftwareCloud Integration SoftwareCloud Storage SoftwareConsulting SoftwareProfessional Services SoftwareFile Sharing SoftwarePortal SoftwareAccountant SoftwareLive Chat SoftwareBusiness Workflow SoftwareProject Collaboration SoftwareTask Management SoftwareTime Tracking SoftwareIssue Tracking SoftwareEmployee Scheduling SoftwareOnline Community SoftwareIdea Management SoftwareForm Builder SoftwareLanding Page SoftwareContact Center SoftwareVisual Project Management SoftwareEnterprise Social Networking SoftwareUnified Communications SoftwareCustomer Experience SoftwareSales Enablement SoftwareContent Marketing SoftwareConfigure Price Quote SoftwareInsurance SoftwarePublic Sector SoftwarePredictive Lead Scoring SoftwareCalendar SoftwareCommunication SoftwareWork Order SoftwareEmployee Engagement SoftwareOnboarding SoftwarePersonal Trainer SoftwareConstruction CRM SoftwareInside Sales SoftwareReal Estate CRM SoftwareIT Management SoftwareNonprofit SoftwareDance Studio SoftwareYoga Studio SoftwareEmployee Recognition SoftwareReal Estate Agency SoftwareBoard Management SoftwareComplaint Management SoftwarePredictive Dialer SoftwareReputation Management SoftwareMeeting SoftwareVenue Management SoftwareReporting SoftwareCall Recording SoftwareHealthcare CRM SoftwareHOA SoftwareMLM SoftwareConference SoftwareCustomer Success SoftwareMarketing Planning SoftwareLead Capture SoftwareContractor Management SoftwareEmployee Monitoring SoftwareIntranet SoftwareIT Project Management SoftwareLead Generation SoftwareTelemarketing SoftwareFinancial Services SoftwareBusiness Phone Systems SoftwareCloud PBX SoftwareAccount Based Marketing SoftwareCustomer Communications Management SoftwareHuman Services SoftwareResource Management SoftwareJob Costing SoftwareService Desk SoftwareTeam Communication SoftwareFinancial CRM SoftwareInternal Communications SoftwareSMS Marketing SoftwareStrategic Planning SoftwarePolitical Campaign SoftwareCompany Secretarial SoftwareGDPR Compliance SoftwareEmail Tracking SoftwareSales Coaching SoftwareSoftphone SoftwareNonprofit CRM Software

Additional information for Bitrix24

Key features of Bitrix24

  • File sharing and versioning
  • Kanban boards
  • Recurring tasks
  • CRM, document, HR & financial workflows
  • Computer telephony
  • Calendar sync with Google, iCal and MS Outlook
  • Billing & invoicing
  • Call recording
  • Project planning
  • Project time tracking
  • Customizable templates
  • Time & attendance tracking
  • Activity management
  • Collaboration tools
  • Task management
  • Project management
  • Gantt charts
  • Website live chat
  • Document management
  • Version control
  • Search functionality
  • Approval workflows
  • Meeting management
  • Quote management
  • Customizable fields
  • Website integration
  • Website forms
  • Customizable callback widget
  • HR management
  • Ticket management
  • Records management
  • Real-time notifications
  • Configurable workflow
  • Progress tracking
  • Drag & drop interface
  • Feedback collection
  • Contact management
  • CRM dashboards
  • Mail merge
  • Activity logging
  • Permission management
  • Sales reporting
  • Synchronous document editing
  • Version history
  • Employee directory
  • Document sharing
  • Real-time updates
  • Instant messenger
  • Group chats
  • Badges
  • Photo albums
  • Social network integrations
  • Task status tracking
  • Automatic notifications
  • Task checklists
  • Task templates
  • Voice & video calls & conferencing
  • Offline access
  • Sales pipeline management
  • Invoice management
  • Sales targets
  • Custom CRM forms
  • Face recognition
  • Landing page creator
View All Features

Benefits

Bitrix24 provides an communications and collaboration platform that covers internal operations as well as external relations. Having the full tool set in a single cloud service provides technical advantages like unified search and human-facing advantages like the need only to acclimate to one user interface. Bitrix24 lets you:
-store, search, share and discuss documents and other objects
-coordinate schedules, tasks, and projects
-and manage external communications via CRM and extranet all with minimal navigation.