Bitrix24 Pricing, Features, Reviews & Comparison of Alternatives

Bitrix24

100% free CRM, collaboration and communication tool suite

4.03/5 (456 reviews)

Bitrix24 overview

What is Bitrix24?

Bitrix24 is a free collaboration platform. Bitrix24 serves users by providing tools such as a CRM, document management, tasking, time management, and project management integrated in a social-style environment which incorporates user profiles, liking, commenting, instant messaging, and content sharing.

Bitrix24 aims to provide a practical solution for managing a company online. From clock-in at the start of the day through tasks, processing sales, and finishing with reporting, there are flexible and precise tools to handle each operation.

Over 5 million companies rely on Bitrix24 in 186 countries. Up to 12 users free!

Bitrix24 simplifies communications with social features such as liking and comments and automated processes such as notifications, subscriptions to discussions or groups, and assisted reporting.

This progressive platform unites robust modules performing the full range of intranet services:
- workgroups (projects) with tasks, calendars, files, wiki, photo gallery and conversations;
- company services such as visual structure, absence chart, task and work time reporting, employee directory;
- time management tools with check-in/-out mechanism, daily planner, and regular work reports;
- time planning feature with calendars, event scheduler and meeting manager (with outlook and CalDAV sync)
- document libraries with flexible permission systems, versioning, and WebDAV support
- social search that covering all system objects including uploaded documents, tasks, and events. Results conform to access permissions;
- CRM with email integration and visual business process construction tools.

By connecting these powerful tools in a highly intuitive social layer, Bitrix24 provides a solution that is ideal for small business and suitable for organizations of any size.
www.bitrix24.com

Pricing

Starting from
$24/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Spanish, Ukrainian, Indonesian, Thai and 10 other languages, Russian, Italian, Polish, Japanese, Portuguese, French, German, Chinese (Traditional), Chinese (Simplified), Turkish
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Bitrix24 user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.1
  3.7
  3.8
Maszni A.

Project management software with very good workload planning

Used daily for 2+ years
Reviewed 2021-03-22
Review Source: Capterra

Overall, working with Bitrix24 as my main project management software has really improving my team effectiveness in developing a product and increase our time spend on organizing project that has short due-date.

Pros
I really like with the workload planning that Bitrix24 has offered, as it really helpful in distributing workload for each team members. It is a very important to do this step, so we can track our task precisely and preventing us from skipping task on project. The project template is easily customizable to cater for the project needs.

Cons
The developer should really taking consideration user experience and opinion on the software tools placement. Some of the tools is hidden on unexpected location inside on other tools and make the navigation process is quite frustrating. Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Haris C.

Easily the best CRM for its price

Used daily for 2+ years
Reviewed 2020-09-10
Review Source: Capterra

Bitrix24 is absolutely underrated as a CRM. The features seem a bit complicated at first, until you dive in and see just how sophisticated the entire backend of this software is. It is more customizable than any public software I have used, and I honestly don't want to think about how much time and money I would need to sink into my business structure if it weren't for Bitrix24.

Pros
The fact that you can customize this software like you have a blank slate in front of you is phenomenal. If you can dream up a business process, you can do it with Bitrix24.

Cons
Customer support is limited, and any issues I had (although they were rare) took a while to fix my issue, if they fixed it at all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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lee h.

Complete Scam

Used daily for 6-12 months
Reviewed 2021-01-31
Review Source: Capterra

If i could provide a lower score, I would. The company falsely advertises integrations with Quickbooks Online, it does not work. The software is a shell, meaning that the purchaser has to "create: every document and infrastructure in order for the application to even come close to working. The very thing that it appears it was designed for ( CRM) fails miserably. You wont even see your deals or opportunities move to the "next stage" without some form of manual manipulation. Telephone integration does absolutely nothing other than clog up your leads with calls with zero info on them. Top all of this off with the complete lack of support ( even in the paid version). They will take days to respond and then its with a canned response about going and researching the answer your self in a pile of some of the worst help files I have seen in my more than 30 years in business. Then, finally capped by this...once you have wasted the $1000.00 for the access to the software and the countless hours and thousands of dollars to try to get it to work with just basic day to day operation....you finally decide that their are much better options available (like Salesfoce) they will refuse to refund you any part of your remaining subscription. BUYER BE WARE- complete and total scam of a solution. DO NOT WASTE YOUR MONEY!

Pros
NONE- very difficult to deploy. Hours upon hours spent in setup ended up being a complete waste of time. Not ONE of the integrations work.

Cons
difficult to train staff on, difficult and expensive to obtain support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Aliaksandr B.

A good software, but if only you live in CIS

Used daily for 1-2 years
Reviewed 2021-01-31
Review Source: Capterra

Well, I used Bitrix a lot of time and you know, the things doesn`t change a lot of time. For sure, Bitrix is got a lot of features and integrations. But the question of quality of these features are opened. For 100% benefits of features, you should to charge the money for add-ons, or you should to do some of dev-jobs. This is not cool for the small teams. Overall: for employees and some teams from CIS this software is 'must-have'. If you want to change something, you can do it, because a lot of software are available. And a lot of these are good enough for any-sized teams.

Pros
A lot of features, a lot of integrations

Cons
First of all: a heavy widgets. Your website will be slow if you will use widgets, like openlines and etc. Second one is an old interface of admin. Like 'Permissions' and etc. Third: the reports are really bad. Also email marketing isn`t good. And the last one is that you should always charge the money: for example, it`s hard to find a useful free add-ons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Syazwani I.

Project management managed well with Bitrix24

Used daily for 1-2 years
Reviewed 2021-02-22
Review Source: Capterra

Working with Bitrix24 has very many benefit, almost everything that i need is available in this software and i don't need to integrated it with other service or survey to make it a complete software. Storing document and files can be done easily within the software without having to use other cloud storage software.

Pros
Bitrix24 really has help me and my colleague managing task and project that we are running and collaborate. Communication the most important feature for collaborating project, and this software has provide us to have video calls and chat platform build-in inside the software. It helps us to connect easily with each others.

Cons
Work-time tracking is one of least tools that we don't ever use to measure our working time. As long as the work is done according to the time frame that has been decided, how long we are working online everyday is irrelevant. They better add milestone tracking rather than work-time tracking in my opinion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bitrix24 pricing

Starting from
$24/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

A 30-day free trial is available, and a free plan for starter business tools, after which pricing is as follows:

Special Plans:
Start+: $24/month for 2 users
CRM+: $69/month for 6 users
Project+: $69/month for 24 users

Business Plans:
Standard: $99/month
Professional: $199/month

Bitrix24 features

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Collaboration Tools
Commenting / Notes
Communication Management
Content Management
Customizable Branding
Document Management
Document Storage
Drag & Drop
File Sharing
Mobile Access
Project Management
Search/Filter
Task Management
Third Party Integrations
Version Control
Workflow Management

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

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Videos and tutorials

Additional information for Bitrix24

Key features of Bitrix24

  • Website live chat
  • Customizable fields
  • Activity logging
  • Version history
  • Activity management
  • Automatic notifications
  • Face recognition
  • Calendar sync with Google, iCal and MS Outlook
  • Call recording
  • Computer telephony
  • Configurable workflow
  • Custom CRM forms
  • Customizable templates
  • File sharing and versioning
  • Employee directory
  • Document sharing
  • Gantt charts
  • HR management
  • Instant messenger
  • Invoice management
  • Mail merge
  • Meeting management
  • Offline access
  • Permission management
  • Photo albums
  • Sales pipeline management
  • Progress tracking
  • Project planning
  • Project time tracking
  • Quote management
  • Real-time notifications
  • Real-time updates
  • Records management
  • Recurring tasks
  • Sales reporting
  • Search functionality
  • Social network integrations
  • Task status tracking
  • Kanban boards
  • Task templates
  • Task checklists
  • Website integration
  • CRM, document, HR & financial workflows
  • CRM dashboards
  • Feedback collection
  • Billing & invoicing
  • Drag & drop interface
  • Sales targets
  • Time & attendance tracking
  • Landing page creator
  • Group chats
  • Badges
  • Ticket management
  • Website forms
  • Approval workflows
  • Voice & video calls & conferencing
  • Synchronous document editing
  • Version control
  • Customizable callback widget
  • Document management
  • Task management
  • Contact management
  • Collaboration tools
  • Project management
View All Features

Benefits

Bitrix24 provides an communications and collaboration platform that covers internal operations as well as external relations. Having the full tool set in a single cloud service provides technical advantages like unified search and human-facing advantages like the need only to acclimate to one user interface. Bitrix24 lets you:
-store, search, share and discuss documents and other objects
-coordinate schedules, tasks, and projects
-and manage external communications via CRM and extranet all with minimal navigation.