Bitrix24 Pricing, Features, Reviews & Comparison of Alternatives

Bitrix24

100% free CRM, collaboration and communication tool suite

4.03/5 (408 reviews)

Bitrix24 overview

What is Bitrix24?

Bitrix24 is a free collaboration platform. Bitrix24 serves users by providing tools such as a CRM, document management, tasking, time management, and project management integrated in a social-style environment which incorporates user profiles, liking, commenting, instant messaging, and content sharing.

Bitrix24 aims to provide a practical solution for managing a company online. From clock-in at the start of the day through tasks, processing sales, and finishing with reporting, there are flexible and precise tools to handle each operation.

Over 5 million companies rely on Bitrix24 in 186 countries. Up to 12 users free!

Bitrix24 simplifies communications with social features such as liking and comments and automated processes such as notifications, subscriptions to discussions or groups, and assisted reporting.

This progressive platform unites robust modules performing the full range of intranet services:
- workgroups (projects) with tasks, calendars, files, wiki, photo gallery and conversations;
- company services such as visual structure, absence chart, task and work time reporting, employee directory;
- time management tools with check-in/-out mechanism, daily planner, and regular work reports;
- time planning feature with calendars, event scheduler and meeting manager (with outlook and CalDAV sync)
- document libraries with flexible permission systems, versioning, and WebDAV support
- social search that covering all system objects including uploaded documents, tasks, and events. Results conform to access permissions;
- CRM with email integration and visual business process construction tools.

By connecting these powerful tools in a highly intuitive social layer, Bitrix24 provides a solution that is ideal for small business and suitable for organizations of any size.
www.bitrix24.com

Pricing

Starting from
$69/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), Chinese (Traditional), French, German and 11 other languages, Indonesian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Taiwanese, Thai, Turkish, Ukrainian
Bitrix24 screenshot: Gantt ChartFree CRM - Bitrix24 Multichannel CRMBitrix24 screenshot: Video ConferencingBitrix24 screenshot: CRM DashboardBitrix24 screenshot: Business ProcessesBitrix24 screenshot: Call recordingBitrix24 screenshot: Built-in TelephonyBitrix24 screenshotBitrix24 screenshotFree Collaboration Software - Bitrix24Bitrix24 #1 Free Business Management Solution

Bitrix24 reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.1
  3.7
  3.9
Jorge Rene Alvarado Villacis

A Secret Jewel

Used daily for 1-2 years
Reviewed 2018-08-20
Review Source: Capterra

Ok, I have been using Bitrix24 for several years now... sometimes for little things, some other times just for testing and understand how the product has been changing over the time, but right now is a true hidden jewel for me. This CRM delivers everything in one package, I can run almost my entire company on it. CRM, Prospects, Projects, Intranet, Workflows, Phones, Unified Communications, etc. If this piece of software adds accounting and financials to the packages, it would be a one-stop solution for every entrepreneur. I think that the most valuable feature I ever see on this tool is the fact that the CRM processes are truly customizable... I mean, most of the CRM systems let you customize small things like the field name, some behaviors and some other little stuff (almost meaningless), however, Bitrix24 lets you change everything to fit from a single person orden processing to a multilanguage sales operation, super easy, and if you need to try different angles, you can create multiple pipelines with different configurations... As i said before, I have tried Bitrix24 in the past, also worked with most of the popular ones (from Microsoft to Zoho and NoCRM) and since i rediscover the new features and funcitionalitis from Bitrix 24 im not looking aymore You can try it for free and send me a comment about it.

Pros
1.-) Super customizable, multi pipelines, streamlined CRM 2.-) Great team management and employee time sheets system 3.-) Unified communications 4.-) the ability to attach phone numbers to it (and make and receive calls) 5.-) Multichannel contact widget for your website, directly connected to the CRM 6.-) Automation and visual workflow designer 7.-) website builder included (awesome for landing and squeeze pages) 8.-) Taks, Schedule and project management 9.-) Great community support

Cons
- The free version attaches a Bitrix24 reference at the bottom of every email. - A couple of functions are not polished or clear enough (at least for me). - Don't have an accounting feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Delvin Anthony

The best Web Builder in the world!

Used daily for 1-2 years
Reviewed 2020-03-08
Review Source: Capterra

Just heavenly. The cons may seem much but they a low weighted. I honestly didn't mind thr challenge and I was learning after all how to use the system better. Bitrix24 changed my life in such a positive light, I truely would not be where I am without it

Pros
Honestly I don't what my life would be without bitrix24. I use it literally every single day to make websites. And they offer such low rates on their premium plans. It'a geek heaven in all it's glory. It also has wide functionality and customizations to play around with to your creativity.

Cons
It's can be buggy sometimes. Not suitable for viewing on mobile Can be frustrating to get support from staff at times since it is not built intially by them or so I was told in a top rated blog of theirs... I had to repeat several processes over and over sometimes and it gave me a mental rush. But I had patience with my sweet lil bitrix24 and it rewarded me with a beautiful website I am so proud of.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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John Banket

Very helpful software

Used daily for 6-12 months
Reviewed 2019-12-16
Review Source: Capterra

Pros
-Everything you need to work with tasks: templates, collaborators, time tracking, reminders (including e-mail), auto-renewal of paused tasks, Gantt chart with different links "in the tail and in the mane." -Custom Kanban board. -A calendar of tasks and events both throughout the company and by departments and selected employees. -Robots and triggers in tasks. In a few clicks, you can implement most simple, but extremely routine-free scripts. -Very convenient chat - you can work both on the site and through the desktop client. -Good mobile version (Android, iPhone). -Built-in IP-telephony. -Built-in work with mail through IMAP. -Automatic group / project chat for members. -Wide differentiation of access rights (if not too lazy to configure). -Calendar-schedule of absences of employees (attendance tracking, "who/where /why"). -Meetings - it is convenient to hold meetings on a list of issues, draw up minutes of meetings. - Many other extensions, including free ones.

Cons
-In some places there is a confusion between the new and the old interface (not all parts of the portal have moved to a new track). -Somewhere they dropped useful commands in the context menus and the necessary buttons, and do not want to return. For example, "copy a task with or without nested subtasks" - earlier this was solved with one daw, but now only one option is hard-coded. In general, the usual story when updating to new versions (remember the transition from Windows 7 to 8, and then from 8 to 10). In the new interface, tasks on the company page (CRM) are inconveniently done - before it was a table with search / filter and sorting, and now it's just a list without details. This is due to the transition to a new concept. You can understand, but it’s difficult to get used to. We have to go to the section "Tasks and Projects" and there already look for the tasks of the company by its name, although we have already been to the tasks page of the company ("Cases"). -We use CRM (leads, deals), chats with visitors (the chat works directly from Yandex search results through Yandex.Dialogs, as well as from the site), tasks, projects, meetings and meetings. It works properly in a virtual machine. If there is an active license, it is successfully updated. Technical support usually responds within 24 hours. Most of the issues are solved (we give access to the portal with an IP restriction, then turn it off

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ven Iyer

Good Product but Poor Service - Definitely not located in USA

Used daily for 2+ years
Reviewed 2020-01-31
Review Source: Capterra

I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech support is UTC+3 8:30 to 5. You have to be awake between Midnight and 4 to get support from them or even a simple response. If a thing doesnt work for their customers they have to goto their partners. and subscribe a paid plan for them to fix it. OTP was working and suddenly stopped working. and Only my account was setup with OTP and not my clients. Client wants to do monthly plan and bitrix wants me to sign them for quarterly plan. Poor ethics. Partners cant sell you one month, they have to sell only 3 months minimum. I lost a client because of my client wanted one month and bitrix wants me to sign them up for three months. there are way better CRMs which will support you in US time zone. Bitrix sales and tech support uses google translator for responding. so if they dont understand what you are saying them, its googles fault. Its lot of hassles, and if you have great customer service you can manage any software. try few other crms and read a lot of reviews before going for bitrix else you will be stuck like my customer after an year half way down deep.

Pros
User Interface. Easy navigation Less Learning Curve

Cons
They use google translator for responding. so if they dont understand what you are saying them, its googles fault. You have to be awake between Midnight to 4 to get support from them or even a simple response. Most of them are Untrained and Inexperienced support techs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Alex Bickford

Most functions do not work

Used daily for 6-12 months
Reviewed 2019-12-23
Review Source: Capterra

Pros
At Bitrix24, I liked the large number of features for working with colleagues. I especially liked IP telephony. Most CRMs either do not have it at all or are hard to configure. I also liked the custom kanban boards. They can be completely redone for the tasks of the business.

Cons
In Bitrix24, only IP telephony works well. Other functions do not work well. For example, our passwords in the SIP PBX are stored in the clear. This is a clear mistake, but support did not want to deal with this problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Bitrix24 pricing

Starting from
$69/month
Pricing options
Free
Free trial
One time license
Subscription
View Pricing Plans

A 30-day free trial is available, after which pricing is as follows:

CLOUD

- Basic (up to 12 users): Free

- CRM+ (up to 6 users): $69/month

- Standard (up to 50 users, 100GB storage): $99/month

- Professional (unlimited users, unlimited storage): $199/month

ON-PREMISE

- Bitrix24.CRM (up to 12 users): $1,490

- Business (50-500 users): from $2,990

- Enterprise (1000+ users): from $24,990

Bitrix24 features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Commenting
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
SSL Security
Search Functionality
Third Party Integration
Workflow Management

Collaborative Workspace (183 other apps)
Customizable Branding (146 other apps)
Projections (126 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Categories

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Videos and tutorials

Additional information for Bitrix24

Key features of Bitrix24

  • Website live chat
  • Customizable fields
  • Activity logging
  • Version history
  • Activity management
  • Automatic notifications
  • Face recognition
  • Calendar sync with Google, iCal and MS Outlook
  • Call recording
  • Computer telephony
  • Configurable workflow
  • Custom CRM forms
  • Customizable templates
  • File sharing and versioning
  • Employee directory
  • Document sharing
  • Gantt charts
  • HR management
  • Instant messenger
  • Invoice management
  • Mail merge
  • Meeting management
  • Offline access
  • Permission management
  • Photo albums
  • Sales pipeline management
  • Progress tracking
  • Project planning
  • Project time tracking
  • Quote management
  • Real-time notifications
  • Real-time updates
  • Records management
  • Recurring tasks
  • Sales reporting
  • Search functionality
  • Social network integrations
  • Task status tracking
  • Kanban boards
  • Task templates
  • Task checklists
  • Website integration
  • CRM, document, HR & financial workflows
  • CRM dashboards
  • Feedback collection
  • Billing & invoicing
  • Drag & drop interface
  • Sales targets
  • Time & attendance tracking
  • Landing page creator
  • Group chats
  • Badges
  • Ticket management
  • Website forms
  • Approval workflows
  • Voice & video calls & conferencing
  • Synchronous document editing
  • Version control
  • Customizable callback widget
  • Document management
  • Task management
  • Contact management
  • Collaboration tools
  • Project management
View All Features

Benefits

Bitrix24 provides an communications and collaboration platform that covers internal operations as well as external relations. Having the full tool set in a single cloud service provides technical advantages like unified search and human-facing advantages like the need only to acclimate to one user interface. Bitrix24 lets you:
-store, search, share and discuss documents and other objects
-coordinate schedules, tasks, and projects
-and manage external communications via CRM and extranet all with minimal navigation.