Bitrix24 Pricing, Features, Reviews & Comparison of Alternatives

Bitrix24 Reviews

Bitrix24

Your company united!

4.39/5 (66 reviews)
7,137     3,328

Bitrix24 aims to provide a practical solution for managing a company online. From clock-in at the start of the day through tasks, processing sales, and finishing with reporting, there are flexible and precise tools to handle each operation.

Over 10,000 intranets created already! Up to 12 users free!

Bitrix24 simplifies communications with social features such as liking and comments and automated processes such as notifications, subscriptions to discussions or groups, and assisted reporting.

This progressive platform unites robust modules performing the full range of intranet services:
- workgroups (projects) with tasks, calendars, files, wiki, photo gallery and conversations;
- company services such as visual structure, absence chart, task and work time reporting, employee directory;
- time management tools with check-in/-out mechanism, daily planner, and regular work reports;
- time planning feature with calendars, event scheduler and meeting manager (with outlook and CalDAV sync)
- document libraries with flexible permission systems, versioning, and WebDAV support
- social search that covering all system objects including uploaded documents, tasks, and events. Results conform to access permissions;
- CRM with email integration and visual business process construction tools.

By connecting these powerful tools in a highly intuitive social layer, Bitrix24 provides a solution that is ideal for small business and suitable for organizations of any size.

bitrix24.com

Bitrix24 Reviews (66)

Most positive review

 Excellent value and overall feature set, just needs a bit of polishing the rough edges.

I've tried a number of project management/collaboration tools including Asana, Basecamp, Wrike, Wunderlist, Zoho, Salesforce, etc. I can't speak to the customer support of Bitrix, as I haven't contacted them. So far, the system has been fairly reliable. The desktop Windows client is somewhat ...

Read the full review
Reviewed 9th of February, 2016 by Paul Anthony Santos

Most critical review

 Great task, time & project management tool, CRM & email management difficult if integrating with Outlook

Support, FAQ and training articles only provide the most basic information are often not easy to understand. Lack of any easy way to funnel emails from external clients (e.g. Outlook) through Bitrix. It is taking a little while to get my head around Bitrix24 but the longer I use it the more ...

Read the full review
Reviewed 6th of January, 2016 by Graham Hyman

Read all reviews

Bitrix24 Category Leaders

Reviews
Integrations
Mobile
Media
Security

#12 in Task Management

View full ranking
62
12
16
16
4
14

#15 in Project Collaboration

View full ranking
60
12
14
16
4
14

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Bitrix24 Screenshots (11)

Bitrix24 screenshot: Activity StreamBitrix24 screenshot: Instant MessagingBitrix24 screenshot: TasksBitrix24 screenshot: Time ManagementBitrix24 screenshot: Gantt ChartBitrix24 screenshot: Video ConferencingBitrix24 screenshot: CRM DashboardBitrix24 screenshot: Business ProcessesBitrix24 screenshot: Call recordingBitrix24 screenshot: Built-in TelephonyBitrix24 screenshot: Mobile apps

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Large Enterprises, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Linux, Mac, Windows, Web-based
Supported Countries
Australia, Canada, Europe, Germany, United Kingdom, United States
Supported Languages
English, German
Support Options
FAQs, Forum, Knowledge Base, Online Support, Video Tutorials

Bitrix24 Pricing

Starting from: $99.00/month
Pricing model: Freemium, Subscription

Basic - Up to 12 users Free;
Standard - $99/month;
Professional - $199/month

Competitors Pricing

Amium

Starting from: $10.00/month
Pricing model: Freemium, Subscription

Wrike

Starting from: $9.80/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Snap Schedule

Pricing model: One-time License
Free Trial: Available (No Credit Card required)

Users who visited Bitrix24 also visited

Key Features of Bitrix24

  • Built-in CRM with reports, funnels, billing&invoicing, email
  • File sharing and versioning
  • (and reporting)
  • CRM, document, HR & financial workflows; automation,template
  • (and moreover, with iCal and MS Outlook)
  • instant messaging, group chats, video chats, activity stream

Benefits

Bitrix24 provides an communications and collaboration platform that covers internal operations as well as external relations. Having the full tool set in a single cloud service provides technical advantages like unified search and human-facing advantages like the need only to acclimate to one user interface. Bitrix24 lets you:
-store, search, share and discuss documents and other objects
-coordinate schedules, tasks, and projects
-and manage external communications via CRM and extranet all with minimal navigation.

Alternatives to Bitrix24

Videos

Tony Bezilla

It does a lot, maybe even too much!

16/03/2017

This is a stellar tool for mid-size companies or smaller shops on the rise and growing. It fits neatly in that space where you have a little money to spend on worthwhile products but not the ludicrous amounts of money you'd have to spend for "enterprise class" tools such as those from Oracle and SAP. That said, for smaller companies or start-ups it is way too complex and has far too great a learning curve. Small shops simply don't have the time and resources to dedicate to learning a tool as feature rich and comprehensive as Bitrix. All in all though, if you are keen to get value for your money, you'd be hard pressed to find more value for money than that offered by Bitrix 24.

Pros

The ability to scale into different functional areas as companies grow. The product is very extensible, well thought out and lends itself extremely well to smaller growing companies as well as mid-sized established companies.

Cons

Just too much to chew for smaller shops or start-up companies. Very difficult for small co's to take on even when they can see the advantage of having a tool they can grow in to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Bitrix24

The same for all software: 1) Make sure you are solving the right problem before making a buying decision. E.g., If your HR team can't seem to figure out how to add value in your company's recruiting process, the problem probably isn't the tool their using... 2) Make sure the tool fits your needs, abilities to implement and support and your budget.

Source: Capterra
Helpful?   Yes   No
Read more
Kim Muir

Love Bitrix 24!

16/02/2017

What a fun and effective CRM product. This software is easy to use. It has kept me focused and driven for the last two years. All of my clients, contacts and notes are in one place. I love being able to schedule the next "to-do" for each client account. When I log in each day, I have a list of calls, meeting and follow-ups already planned. This software helps me stay in-touch with clients and potential clients. I would be lost without it!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Dick Lobotomy

Projects? Resources?

15/02/2017

I've looked everywhere for information on how to manage projects and how to include resources. From what I can tell, projects only exist as workgroups, and resources that are not human users are not possible. So, unless you only do work on your own computer, this won't work. Need to schedule the use of a conference room, a truck? Need to include a contractor in a task without giving them access to the platform? Not going to happen. Also, doesn't seem to work for identifying clients associated with a project or task. So, I wonder, who at Capterra actually tested this? Have you ever actually managed a project? I just wasted three hours trying to figure this one out.

Pros

Wow.

Cons

Not for real project management. Probably fine for freelancers and graphic designer types.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

1/10

Recommendations to others considering Bitrix24

Wasted my time!!!

Source: Capterra
Helpful?   Yes   No
Read more
David Hirschfeld

Great functionality and software, a bit confusing sometimes

13/02/2017

We have been using Bitrix as a coordination tool for our small business group and as a CRM tool. The features of Bitrix are astounding for the price you pay, for small teams up to 5 people it is free. The downside of this is the compexity that not all team members were fond of.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Pavan Kumar

Best Software

27/01/2017

Increasing the employee productivity and smoothing internal operations.this product having wide range of features. i am satisfy totally with this product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Renee W

Fairly simple robust

05/01/2017

It does a lot for us for organizing where clients and potential clients are in the pipeline. It does a great job with assigning tasks to staff as well as you can building workflow funnels and have task assignment automated when someone else completes a task.

Pros

Robust. Can integrate a lot of smart automation. Streamline. Fairly easy to use.

Cons

We hired someone familiar with the tool to implement it into our team. I think that it would have been hard for our team of creatives to learn all the cool tricks of the tool without someone experienced showing us how. There's some set up on the front end, but once you get it going, it'll save a lot of time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering Bitrix24

Hire someone who knows the tools well to set up, train, and implement it into your team.

Source: Capterra
Helpful?   Yes   No
Read more
Jessica Gassler

For a free CRM, it's fantastic

05/01/2017

I used this for my small business - I was the only user. Bitrix24 made keeping track of all of my projects and clients a breeze. The interface was user-friendly and there were a surprising amount of features for it to be free. It was a great tool to use!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jimmy Gassler

Free version is very expansive for what it is

15/12/2016

Using the CRM on an individual basis was extremely helpful (and free). There is a lot of functions that most other free CRMs don't offer - an ROI calculator, a won/lost funnel, a work in progress toolbar, and more. It even offers email tracking -- the only thing that is a (very, very) slight inconvenience is the emails that you send through Bitrix will have a signature on the bottom saying it was sent with a free CRM.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Hanson

Great features, I'd it's what you need.

15/11/2016

Bitrix is software in search of a problem. It brings little value to the table but I'd a nice tool for a large business.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Abigail Nwaocha

Verified Reviewer

A Complete Toolkit For Small business

14/11/2016

In my quest for free marketing software, I came across Bitrix24, and as always I was impressed by the features… and the Price. So, I signed up and BAM I was met with a dashboard field with features and details and that chat box at the right-hand corner. I got overwhelmed and closed the tab. A week later I was ready to give it another try so I came back and took the time to go through the features but it was still too daunting. So, I closed the tab again. Not ready to give up on a free CRM, I downloaded the software thinking the clusters were only in the online version. I was wrong. Bitrix24 is packed with features I would normally be excited about but the interface is messy and the user experience made it hard to come back a fourth time, and even though I did, I still wish the dashboard was less overwhelming. Despite all the cons, Bitrix24 IS an amazing software. The CRM features are just as amazing as Hubspot CRM, I loved the workgroup segmentations as well as the “My Workspace” segmentation. The telephony feature and the webmail feature is amazing. The applications “Marketplace” offer lots of free tools that make Bitrix24 even better. The dashboard is less cluttered now, which is great as I am now able to play with all the features that attracted me in the first place, they still have a lot of work to do, as while the left side has been arranged to nice “pockets”, the right side of the dashboard still needs some work.

Pros

The CRM and email marketing features are amazing so is the tasks, work mail, and the telephony feature.

Cons

There has been a major improvement in the interface, it is less cluttered than it used to be. Bit the right side of the dashboard is still a bit cluttered.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

7/10

Recommendations to others considering Bitrix24

Bitrix is full of features for small businesses, the free plan is amazing, however, the interface might take a while to get used to.

Source: GetApp
Helpful?   Yes   No
Read more

Who is Bitrix24 For?