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Bitrix24

100% free CRM, collaboration and communication tool suite

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Bitrix24 Pricing, Features, Reviews and Alternatives

Bitrix24 product overview

Price starts from

39

Per month

Flat Rate

What is Bitrix24?

Bitrix24 is a free collaboration platform. Bitrix24 serves users by providing tools such as a CRM, document management, tasking, time management, and project management integrated in a social-style environment which incorporates user profiles, liking, commenting, instant messaging, and content sharing.

Key benefits of using Bitrix24

Bitrix24 provides an communications and collaboration platform that covers internal operations as well as external relations. Having the full tool set in a single cloud service provides technical advantages like unified search and human-facing advantages like the need only to acclimate to one user interface. Bitrix24 lets you:
-store, search, share and discuss documents and other objects
-coordinate schedules, tasks, and projects
-and manage external communications via CRM and extranet all with minimal navigation.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Knowledge Base
Chat
24/7 (Live rep)

Training options

Documentation
Videos
Webinars

Bitrix24 pricing information

Value for money

4.2

/5

512

Starting from

39

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Bitrix24 features

Functionality

4.2

/5

512

Total features

386

114 categories

Most valued features by users

Collaboration Tools
Access Controls/Permissions
Document Management
Alerts/Notifications
Third Party Integrations
Search/Filter
File Sharing
Document Storage

Bitrix24 users reviews

Overall Rating

4.1

/5

512

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.66/10
Rating distribution

5

4

3

2

1

199

203

74

13

23

Pros
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.

DS

Dasha S.

I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
AvatarImg

Syamir K.

Cons
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.

OT

Oleg T.

Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
AvatarImg

Maszni A.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Project management software with very good workload planning

Reviewed a year ago

Overall, working with Bitrix24 as my main project management software has really improving my team effectiveness in developing a product and increase our time spend on organizing project that has short due-date.

Pros

I really like with the workload planning that Bitrix24 has offered, as it really helpful in distributing workload for each team members. It is a very important to do this step, so we can track our task precisely and preventing us from skipping task on project. The project template is easily customizable to cater for the project needs.

Cons

The developer should really taking consideration user experience and opinion on the software tools placement. Some of the tools is hidden on unexpected location inside on other tools and make the navigation process is quite frustrating. Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bitrix24 Review

Reviewed 2 months ago

Bitrix24 has been amazing. I have been able to experience most of its features and an is a software I can recommend.

Pros

Bitrix24 can automate your sales and marketing for instants Bitrix24 notifies your teammates by sending a reminder of what action they need to take to interact with a client. It also creates an email template that can be sent to your potential client and it schedules a sale call task automatically, whenever a client is captured.

Cons

Bitrix24 is difficult to set up because of the way that it accompanies a ton of extra elements, programming, and specialized instruments. need a manual to sort out some way to introduce it on your framework and to utilize a venture the executive's instrument these additional elements will simply occupy rooms on your framework and customer support system is very poor. Even with the premium versions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Hoped it would be the CRM for us, but it's too heavy and pricing is nitpicky

Reviewed 4 months ago

We wanted a sales and CRM tool that could handle our small startups' workload. Basic workflows, sales tracking, and being a Rolodex for the office. But it's too clicky to be useful as an app for the team. Need to streamline and also improve the third-party connectors.

Pros

Bitrix has a lot of good ideas, including the overall navigation of the system and the concept of social feeds being built-in. If pricing had not driven us away from the application, I would have expected to configure it well enough to work for us.

Cons

Too many clicks, too much configuration needed for someone who is trying to track info for a startup. Bitrix needs more templating options and more of a focus on quick actions that can help move a project or sale forward. There are too many things that need to be set up, too many options and variations on similar ideas.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Bitrix 24: un buen prospecto para CRM

Reviewed 2 months ago

En general Bitrix 24 es una excelente alternativa a bajo y de fácil implementación para que las empresas pequeñas puedan contar con una plataforma de CRM para gestionar a sus clientes de una manera efectiva y los detalles que debe afinar para mejor como software no son tan riesgosos tomando en cuenta las ventajas que brinda al punto de ser un mini ERP.

Pros

Las ventajas de Bitrix 24 van más allá de un simple CRM para gestionar clientes, crear prospectos y sus respectivas promesas de atención. Esta plataforma tiene ciertas funcionales que lo hacen ver como una buena alternativa para tener un ERP en la empresa y que las diferentes áres vean como avanzan las ventas. Incluso, se pueden generar proyecciones y asignar metas de ventas para los miembros de los diferentes equipos.

Cons

Este software debe de mejorar algunos aspectos con el tema de la calibración de las gestiones en seguimiento. Es decir, cuando se le da una promesa como seguimiento, volver a llamar, no llamar más o venta distinguir entre criterios definitivos y promesas temporales. Son detalles mínimos.

Showing original review in Spanish. See translation

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Seems powerful, but it's a bit confusing

Reviewed a month ago
Pros

The fact that it could be a hub for all operations, with contact lists, project management capability and knowledge center

Cons

It was quite confusing, and I needed something a bit more flexible so that I could trim what was not necessary and keep the solution lean

Bitrix24 FAQs and common questions

Q. What type of pricing plans does Bitrix24 offer?

Bitrix24 has the following pricing plans:
Starting from: $39.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Bitrix24?

Bitrix24 has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Bitrix24 support?

Bitrix24 supports the following languages:
Chinese (Simplified), Chinese (Traditional), English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Thai, Turkish, Ukrainian


Q. Does Bitrix24 support mobile devices?

Bitrix24 supports the following devices:
Android, iPad, iPhone


Q. Does Bitrix24 offer an API?

Yes, Bitrix24 has an API available for use.


Q. What other apps does Bitrix24 integrate with?

Bitrix24 integrates with the following applications:
Authorize.Net, Zadarma, Microsoft Outlook, PayPal, Google Analytics 360, Mailigen, Dropbox Business, Jira, Time Doctor, Zapier, QuickBooks Online Advanced, Google Docs, Gmail, DocuSign, OneDrive, Apache OpenOffice, Google Drive, Box, Pipedrive, FreshBooks, Azure Active Directory, WordPress, UniSender, 3CX, Stripe, Jotform, SendPulse, SugarCRM, Microsoft 365, Plivo, Asterisk, Meta for Business, Quickbooks Online, Dropbox Paper, LibreOffice, Google Calendar, Mailchimp, Braintree, Asana, Xero, Evernote Teams, Operations Hub, Zendesk


Q. What level of support does Bitrix24 offer?

Bitrix24 offers the following support options:
FAQs/Forum, Email/Help Desk, Knowledge Base, Chat, 24/7 (Live rep)

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