Front vs Shift

Zendesk Suite

Freshdesk

Help Scout

Wavebox

Rambox

Coolfire Core

Compare Front and Shift based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

@mentions

Access Controls/Permissions

Account Alerts

Account Management

Activity Dashboard

Activity Tracking

AI Copilot

Alerts/Escalation

Alerts/Notifications

Application Management

Appointment Scheduling

Archiving & Retention

Assignment Management

Audit Trail

Automated Routing

Autoresponders

Batch Communications

Brainstorming

Business Process Automation

Calendar Management

Calendar Sync

Calendar/Reminder System

Call Center Management

Call Monitoring

Call Recording

Call Routing

Campaign Analytics

Campaign Management

Canned Responses

Case Management

Chat/Messaging

Chatbot

Churn Management

Client Management

Client Portal

Collaboration Tools

Commenting/Notes

Communication Management

Compliance Management

Computer Telephony Integration

Configurable Workflow

Contact Database

Contact Management

Corrective and Preventive Actions (CAPA)

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Engagement

Customer History

Customer Management

Customer Segmentation

Customer Service Analytics

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Recovery

Data Visualization

Deadline Management

Deal Management

Discussions/Forums

Document Storage

Drag & Drop

Email Distribution

Email Management

Email Marketing

Email Monitoring

Email Reminders

Email Templates

Email Tracking

Employee Database

Employee Directory

Engagement Tracking

Event Calendar

Event Triggered Actions

Feedback Management

File Sharing

For iPad Devices

For Startups

Health Score

Help Desk Management

Inbox Management

Interaction Tracking

Internal Chat Integration

Inventory Management

Issue Management

Issue Tracking

IT Asset Management

Knowledge Base Management

Knowledge Management

Lead Capture

Lead Management

Lead Qualification

Live Chat

Macros/Templated Responses

Front

Android

Web-based

Windows

iPad

iPhone

Business Development Representative

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

Sales Operations

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

Nurse Advocate

There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow.

Photographers Acquisition Specialist

It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis.

Director of eCommerce and Marketing

This software makes it easy to collaborate on emails, gives staff accountability, has fair audit features, and if you pay enough money, the ability to create additional roles is also pretty nice.

Our overall experience with Front has been extremely positive. Front provides a great interface and robust feature set that does exactly what it needs to do to get the job done.

Customer Success Manager

I think my favorite thing about Front is the ability to collaborate with teammates on emails + share drafts. I also use the canned response feature A LOT, as well as the Snooze ability.

It has integration with Salesforce that allows our reps to interact seamlessly (for 90%+ of instances). We're very happy with the rule automation and workflow management.

Senior Operations Coordinator

However, the number of times we experienced an outage was frustrating.

Nurse Advocate Team Lead

Front is great categorizing and assigning inbound messages in an efficient manner. I especially love the tag feature.

Customer Experience Specialist

I like the simplicity and intuitiveness of Front. One of my favorite little features is how you can create a new pre-written response directly from an email you're drafting up.

I also love the UI, to me it's much more clean and open in comparison to gmail, what we used before Front.

Director of Customer Success 

I love the ability to interact with all our support tools - phone, email, chat from intercom, while interacting with our full team (support team of 5).

Team Leader For Latin America 

When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it.

Front is a fantastic tool for teams on a budget.

Consultant

I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it will be an overkill.

When I try to use my Gmail now it causes a lot of bugs with moving/altering emails. This is rather annoying as I still need to use my standard email for internal emailing.

Used as a shared inbox for our customer success org and it solves so many problems. Shared inbox, Salesforce integration, and assigning tasks are some highlights.

Front screenshot: Front inbox

Front screenshot: Front mentions

Front screenshot: Front workflow automation

Front screenshot: Front consolidate messages from communication channels

Front screenshot: Front collect and measure customer satisfaction

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Digital workspace organizer that allows you to unify as many applications as you want, all in one place. It is perfect for those who care about productivity while working with many business and personal apps.
Select from our list of 700+ apps which you want to use: WhatsApp, Gmail, and much more.

Wavebox is a Chromium-based browser that supercharges productivity for personal or team use. Replace multiple tabs with a digital workplace for all daily web SaaS apps and websites.

Coolfire Core is a powerful software solution designed to help companies defeat operational chaos and streamline manual work. By simplifying work management inside and outside the organization, Coolfire Core enables businesses to get more done, optimize the bottom line, and improve overall customer satisfaction.

Shift is the first browser to merge all your web apps into one powerful window. Streamline everything you do online when you install Shift and access thousands of apps without leaving your browser.

Ad Blocker

Address Bar

Anomaly/Malware Detection

App Management

Bookmark Management

Customizable User Interface

Dark Mode

Developer Tools

Document Management

Extension Management

Messaging

Monitoring

Office Suite

Password Management

Presentation Tools

Privacy Options

Productivity Tools

Project Management

Project Workflow

Real-Time Analytics

Real-Time Monitoring

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Search Engine

Search History

Shared Inboxes

Signature Management

Tab Management

Third-Party Integrations

Tracker Blocking

User Profiles

Workflow Configuration

Workflow Management

Shift

Linux

Growth & Ops Specialist

Now I'm in this weird place where I still have some apps in Shift and some in Chrome... it's probably worse workflow-wise than before.

Founder

It has done wonders for my productivity and efficiency. It makes me excited to start my workday and it makes working more fun.

Front vs Shift Comparison (2026)

Front vs Shift Comparison (2026)

Front

Shift

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives