Front is very flexible we use it to house all our emailed leads and we use it as our system to respond to chat. It has some limits but we have been able to do a lot of what we want with it, and it wasn't originally designed for that. It is however very expensive, so we have limited our user pool....
Read the full reviewStarting from: $19.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)
Team plan: $19/user/month (billed annually), $22/user/month (billed monthly)
Premium plan: $29/user/month (billed annually), $34/user/month (billed monthly)
Enterprise plan: $40/user/month (billed annually), $49/user/month (billed monthly)
Front light: $45 per month, flat, for up to 5 users and 1 team inbox
Pros
It integrates with your Facebook Page It was pleasant to use The customer service team was responsive when I had a problem
Cons
It does not integrated with your Facebook posts for reviews (meaning you still need to go to Facebook or something else to use this) The customer service team wanted to get me on the phone to solve the problem and I didn't make time for that. Would have been better if the problem could have been solved in the background.
Rating breakdown
Time used: Free Trial
Frequency of use: Daily
Likelihood to recommend
Front is very flexible we use it to house all our emailed leads and we use it as our system to respond to chat. It has some limits but we have been able to do a lot of what we want with it, and it wasn't originally designed for that. It is however very expensive, so we have limited our user pool. Overall a good software.
Pros
It is very flexible and allows you to do a lot of what you need.
Cons
It is very expensive per user.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Front
Talk to the customer service team about how it can apply to your company's needs. They are very helpful.
Front lets your team communicate with customers without a help desk. The customer doesn't have to deal with threads and tickets. It is just like writing a mail to a friend. I don't if there is another app like this out there.
We used Front and found it to be a very simple product that everyone on our team could get up and running with quickly. Makes the management of team email inboxes so simple!
Front is the best solution for multi-team organizations that need access to all customer communications.
My company uses Front in a way that it was not created. I say this because the company accommodated our use rather than letting us go. Because of this allowance, they have made our day to day use of hundreds of emails efficient and effective. We are able to assign incoming email, share with unlimited employees and a number of integrations keeps the app connected to our CRM and other integral apps. Folders allow us to keep a very organized view of our incoming mail stream with employees that are offsite or in different countries. The number one reason for choosing Front was their phone app. Beautifully designed and easy enough to use by my least technical employee with ease. Compatible with IOS and Android. There are regualr upgrades so they are a growing and innovative group of people. Their willingness to work with us and even take suggestions for upgrades was a deciding factor to stick with Front.
Pros
Easy to use, scalable to any size company and has a fantastic phone app.
Cons
No issues so far.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Front
Work with the company if there is only one thing that is not working for you. Great developers and a willingness to try new options is a big selling point.
We have been looking for a solution like this for quite some time. Our small but nimble team was always bouncing emails and SMS messages around in an attempt to stay in sync. FRONT helps us keep our emails more focused, properly assigned, and quickly responded to by the relevant parties. Somehow it feels like we are getting more work done with less emails and that is a great feeling.
We've been using Front for over a year. They make it easy to reply to emails, tweets, and Facebook messages as a team. You can comment on emails, assign them to members of your team, and set up rules to automate your workflow. It helps us communicate effectively and quickly without having to constantly update other team members, and it keeps messages from falling through the cracks. I don't know how we lived without it! The Front team is also really friendly and constantly innovating and implementing improvements.
After being a loyal user of Front since I came across their website about a year ago, I couldn't even imagine using another email client. Front has made a tremendous impact with a number of organizations I consult with, significantly improving internal communications between team members and improving efficiency... in fact, I constantly find myself recommending Front to people I am speaking with. The team at Front actively listens and implements feedback from their users. They are constantly shipping new integrations and improvements. I would highly recommend Front for any organization looking to stay innovative, it's going to be the future of email.
Front has become an essential tool in the company. I could describe it as "Slack for external communication”: beautiful, easy to use, desktop and mobile, and it integrates well with other services that we use.
