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Front Pricing, Features, Reviews and Alternatives
Front product overview
What is Front?
Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate and deeply personalized. Front’s modern interface is inspired by email clients, which team members love because it’s familiar and easy to use. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics make it easy to improve team performance and the health of customer relationships.
Key benefits of using Front
Better team collaboration: Teams can work together in the team inbox with assignments, internal comment and shared drafts, and collision detection to make sure they're not dropping the ball or duplicating work.
Enhanced team productivity: Teams can work 2-3x faster with keyboard shortcuts, message templates, workflow automations, send later, follow-up reminders, and individual email management in Front.
Sharpen your focus: Get a better understanding of your team’s workload, customer’s experience, and more with in-depth analytics.
Minimal learning curve: Front works like any other email client (Gmail, Outlook, etc.), and not like a clunky, complex help desk ticketing system.
Full administrative control: With Front, you have custom governance to best serve your customers. Our administrative console allows you to control permissions, provisioning, access rights, and more.
Security that scales with you: Our platform is built using industry-standard encryption. Daily backups ensure performance never slips, and each customer gets a unique enterprise identifier.
Invested in compliance: From SOC 2 to GDPR, we continuously invest in enterprise-grade compliance and governance frameworks to protect your data and keep it safe.
Typical customers
Platforms supported
Support options
Training options
Front pricing information
Value for money
4.2
/5
218
Starting from
19
/user
Per month
Value for money contenders
Front features
Functionality
4.4
/5
218
Total features
126
26 categories
Functionality contenders
Front users reviews
Overall Rating
4.5
/5
218
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.64/10
5
4
3
2
1
148
50
10
6
4
AR
Anonymous Reviewer
NB
Nick B.
CS
Courtney S.
LL
Lauren L.
Carlos Mario S.
IC
Isabel C.
Overall rating contenders
Anthony F.
System Engineer
Computer Software, 51-200 employees
Review source
Transcript
Anthony: Hi, my name is Anthony, I'm a software developer in the tech industry, and I would give Front...
Isabel Cristina C.
Founder
Education Management, self-employed
Review source
Transcript
Isabel C.: Hello. I am Isabel. I am the founder of my own company and I am rating Front in three. For...
Marjolaine L.
Verified reviewer
Transportation/Trucking/Railroad, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation
Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations
When I need to speak to all the team, I have to create a discussion and add them all, one by one. I'd rather have the possibility to @team within an email or a discussion to make sure they are all included. I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.
Felipe P.
Financial Services, 201-500 employees
Used daily for 6-12 months
Review source
Share this review:
I love Front. It's a great tool, very easy to implement, teach and use. The communication between teams is great and we can track and talk to our customers in a great way.
The interface and how is easy to teammates collaborate and organize conversations with customers.
Language only in English Some features were thought exclusive for emails and we use a lot WhatsApp and Chat channels (custom channels) that not might work that great API Rate Limit for custom channels that we always talked that would be our main channel and after purchasing, we discovered this "limitation"
Anonymous Reviewer
Verified reviewer
Marketing and Advertising, 51-200 employees
Used daily for 6-12 months
Review source
Share this review:
The overall look of Front is simple, which is nice. The snooze function on emails. The support staff were friendly and quick to answer.
My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes. There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front...
Alexis T.
Computer Software, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
I love using Front!
I love that I can communicate with my team about an email where the client cannot see. It helps us tackle tasks efficiently.
My least favorite feature is that the merging and unmerging of tasks isn't as robust as I would like. I have many emails with the same names that end up being merged and I would like more control over how to merge or unmerge them.
Anonymous Reviewer
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
Front truly is a dynamic tool for teams looking to improve their internal workflows for external-facing communications. There is some fantastic automation that is built into the platform that has helped streamline and build in consistency for external client-facing communication.
My favorite functionality would be the collaborative chat tools amongst team members for email threads. Its an amazing tool.
The thing I struggled the most to adapt to was the Tags functionality. It is not something we use daily but had a slight learning curve for me and my team.
Front FAQs and common questions
Q. What type of pricing plans does Front offer?
Front has the following pricing plans:
Starting from: $19.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Front?
Front has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Front support?
Front supports the following languages:
English
Q. Does Front support mobile devices?
Front supports the following devices:
Android, iPad, iPhone
Q. Does Front offer an API?
Yes, Front has an API available for use.
Q. What other apps does Front integrate with?
Front integrates with the following applications:
Stitch, Retool, Forumbee, Dialpad, HubSpot Marketing Hub, GitHub, Talkdesk, Make, Aircall, Dropbox Business, Zoho CRM, Jira, Zonka Feedback, Upscope, FullContact, Instabug, WhatsApp, Herald, Delighted, Zapier, Gmail, Flow.ai, Trello, Google Drive, Pipedrive, Outreach, Zoom Meetings, Drift, Nicereply, Twitter, JustCall, CloudTalk, Salesforce Sales Cloud, Zoho CRM Plus, Slack, PagerDuty, Microsoft 365, Zendesk Sell, Meta for Business, Olark, Fivetran, Gainsight CS, monday.com, Toky, ClickUp, CallHippo, AskNicely, Twilio, Instagram, Asana, Stonly, ChargeDesk, HubSpot CRM, Intercom, Dialpad Meetings, Shopify
Q. What level of support does Front offer?
Front offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
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