Front Pricing, Features, Reviews & Comparison of Alternatives

Front

Email management software and shared inbox for teams

4.51/5 (203 reviews)

Front overview

What is Front?

Front is the shared inbox for teams that brings all of your business communications into a single collaborative platform. Teams in customer support, sales, operations, IT, and marketing can manage support@, sales@, and other group email addresses, Facebook, Twitter, chat, and SMS messages, in one place, and respond without switching between multiple tools.

Designed for team collaboration: Emails and messages in your shared inbox can be assigned to teammates to makes it clear who is responsible for responding, and collision detection prevents multiple replies to the same message. You can directly mention teammates to share and discuss messages and drafts before sending a response to a customer. Email templates let you quickly reply consistently to common questions.

Enhances team productivity: Front works like an email client, but it’s more powerful than Gmail or Outlook. With features like internal comments, follow-up reminders, read receipts, mail merge, email sequences, and canned answers, you’re able to respond 2-3x faster to customers. Mobile apps on iOS and Android are available for responding and triaging on the go. Front’s comprehensive analytics shows your response time, message volume, and many more to measure your productivity.

Integrates with all your apps: Front works with many of the other software you already use — Salesforce, Slack, Trello, GitHub, Intercom, Asana, and more, so you can access and sync this information in Front. Custom integrations for your specific business need can be developed using the API.

Try Front for free with a 7-day trial.
frontapp.com

Pricing

Starting from
$9/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
Front screenshot: Manage email, chat, social media, SMS in one placeFront powers the heart of businessFront screenshot: Assign messages to your teammate for clear accountability and ownershipFront screenshot: Direct mention teammates to internally discuss messages and leave commentsFront screenshot: Connect to other apps, like Salesforce, to access and sync information in FrontFront screenshot: Track and analyze your message volume and response times to improve performance over timeFront screenshot: Android mobile app to respond on the goFront screenshot: iOS mobile app to respond on the go

Front user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.4
  4.5
  4.4
Marjolaine L.

Best email software ever

Used daily for 1-2 years
Reviewed 2020-03-12
Review Source: Capterra

We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation

Pros
Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations

Cons
When I need to speak to all the team, I have to create a discussion and add them all, one by one. I'd rather have the possibility to @team within an email or a discussion to make sure they are all included. I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Arielle B.

Love Front- Would Recommend

Used daily for less than 6 months
Reviewed 2020-08-19
Review Source: Capterra

Great experience. Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed.

Pros
It is incredibly easy to use. We transitioned to this from HubSpot support and we were concerned about a learning curve, it is about as basic and intuitive as it comes. We budgeted 2 weeks to implement and it took us less than 2 days to transfer everything over and learn how to use it for its core functions.

Cons
I may be doing this incorrectly- but the Slack integration doesn't always work correctly. I think it would've been helpful in the integrations section to have a troubleshooting guide if it doesn't work. For us we filled out all fields and appropriate slack channels but the messages were not sent there. (Again could be our error)

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Isabel C.

I just didn`t listen

Used daily for less than 6 months
Reviewed 2021-02-25
Review Source: Capterra

I intended to built the basis of a future deployment, and inserted some social medial channels... but it really is designed for a team. It is just me in this business, at the moment.

Pros
The Meeting Bird feature, that was built in after they bought that company. I was interested in using the scheduling links.

Cons
It was too much. I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it will be an overkill. It was. Front is too much if you are just using it as an email provider. I didn't even managed to get my partner on board so he could use the tool. As it has a two users policy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Anonymous

One of the worst email applications I've ever used

Used daily for 6-12 months
Reviewed 2018-04-02
Review Source: GetApp

Pros
The overall look of Front is simple, which is nice. The snooze function on emails. The support staff were friendly and quick to answer.

Cons
My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes. There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. 1. No calendar. Cannot make appointments, set up meetings, etc. 2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below." 3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook. 4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front. 5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller. 6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option. 7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too. 8. No options to make folders. You want to move emails to a folder to refer to later? You cannot. I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 0/10

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Anonymous

Collaboration Function

Used daily for 6-12 months
Reviewed 2021-04-01
Review Source: Capterra

Overall, I really enjoy using Front on a daily basis, I have clear visibility on my communication with my customers and my team's interactions also.

Pros
I love that we all have access to see communication between our customers and our sales representatives. Everything is documented and in easy access. There is no way you can miss any important details in a sales process.

Cons
At times, Front may take a while to send me a notification when I have received an update from a customer.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Front pricing

Starting from
$9/month
Pricing options
Subscription
Free trial
View Pricing Plans

Starter plan: $12/user/month (billed monthly), $9/user/month (billed annually)

Plus plan: $29/user/month (billed monthly), $24/user/month (billed annually)

Prime plan: $65/user/month (billed monthly), $49/user/month (billed annually)

Enterprise plan: $79/user/month (only available on annual plan)

Front features

API
Alerts/Notifications
Collaboration Tools
Commenting / Notes
Communication Management
Drag & Drop
File Sharing
Mobile Access
Project Management
Search/Filter
Task Management
Third Party Integrations
Version Control
Workflow Management

Access Controls/Permissions (463 other apps)
Activity Dashboard (262 other apps)
Content Management (315 other apps)
Customizable Branding (256 other apps)
Document Management (452 other apps)
Document Storage (332 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Front

Key features of Front

  • Chat functionality
  • Collision detection
  • Canned responses
  • Salesforce integration
  • Absence management
  • Activity tracking
  • Application integration
  • Assignment management
  • Audit trail
  • Auto-responders
  • Automatic reminders
  • Channel management
  • Collaborative workspace
  • Communication management
  • Contact database
  • CRM integration
  • Email integration
  • Email tracking
  • Full text search
  • Mail merge
  • Mobile integration
  • Multi-channel communication
  • Multi-channel management
  • Multiple user accounts
  • Real time analytics
  • Real time notifications
  • Rules-based workflow
  • Search functionality
  • SAML single sign on
  • SMS integration
  • Social media integration
  • Two-factor authentication
  • Alerts / escalation
  • Authentication & security
  • Chat
  • Email templates
  • Macros
  • Scheduled emails
  • Analytics & reports
  • Tags & keywords
  • Contact management
  • Collaboration tools
  • Commenting
  • Mentioning
  • Multi-channel inbox
  • Client management
  • Customer service analytics
  • Customer support tracking
View All Features

Benefits

Centralized view: Incoming messages, from group email addresses (support@, sales@, etc.), Facebook, Twitter, chat, SMS texts, and even voice messages can be managed in Front.

Better team collaboration: Teams can work together in the team inbox with message assignments, internal comment and message sharing, and collision detection to make sure they're not dropping the ball or duplicating work.

Enhanced team productivity: Teams can work 2-3x faster with keyboard shortcuts, canned answers, workflow automations, send later, follow-up reminders, and individual email management in Front.

Minimal learning curve: Front works like any other email client (Gmail, Outlook, etc.), and not like a clunky, complex help desk ticketing system.

Increased mobility: iOS and Android mobile apps for Front come with all the features of the desktop and web apps.