Front Pricing, Features, Reviews & Comparison of Alternatives

Front Reviews

Front

Inbox management software for teams

4.8/5 (25 reviews)
1,106     3,192

Front is an inbox management app for teams. Companies using team inboxes, like "support@", "sales@", etc. can use Front to easily collaborate on the various messages coming in. This workflow can easily be applied to Twitter accounts, Facebook messages, or Text/SMS communication for your operations. All those channels can be added to Front.

Messages in Front can be assigned to specific team members, either manually or automatically (based on the content of the message, for example). The app is designed for productivity: it's built like an e-mail client, so there is nothing to "learn" to use Front. People familiar with GMail, Mail.app or Outlook can start instantly, but features like comments, reminders and canned answers should make you more productive than with any of those apps. Native mobile apps are available for those who need to answer messages on the go, handle emergencies, or quickly triage conversations.

Front integrates natively with many other software, to provide a "communication layer" on top of them: integrations with Salesforce, Slack, Trello, Github, Intercom, Asana and more are already available. Custom integrations for specific business needs can always be developed using the API.

Front offers comprehensive analytics to monitor your performance. Time-to-reply, messages handled per user, messages per hour of the day, and many more metrics are tracked automatically.
frontapp.com

Front Reviews (25)

Latest reviews

 A Flexible Software that you can fit to your needs

Front is very flexible we use it to house all our emailed leads and we use it as our system to respond to chat. It has some limits but we have been able to do a lot of what we want with it, and it wasn't originally designed for that. It is however very expensive, so we have limited our user pool....

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Reviewed 13th of December, 2016 by Nathan Hancock

 

 This is a better help desk

Front lets your team communicate with customers without a help desk. The customer doesn't have to deal with threads and tickets. It is just like writing a mail to a friend. I don't if there is another app like this out there.

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Reviewed 7th of December, 2016 by Niklas Ravnsborg-Gjertsen

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Front Screenshots (3)

Front screenshot: Manage all your team inboxes from the same software with FrontFront screenshot: Front enables users to assign messages to another member of the teamFront screenshot: Front's detailed analytics enable managers and teams to monitor their performance

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Large Enterprises, Mid Size Business, Non Profits, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Linux, Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Online Support, Phone Support, Video Tutorials

Front Pricing

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Team plan: $12/user/month (billed annually), $14/user/month (billed monthly)

Premium plan: $24/user/month (billed annually), $29/user/month (billed monthly)

Competitors Pricing

Kayako

Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Zendesk

Starting from: $1.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

Help Scout

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Users who visited Front also visited

Benefits

No learning curve: Front works like any other e-mail client (GMail, Outlook, etc.).

Built for collaboration: with "assign to" and "comment" features, teams can collaborate right from the inbox.

All channels in one place: All incoming messages, from e-mail, Facebook, Twitter, texts and even voice messages can be directed to Front.

Advanced productivity features: Front has keyboard shortcuts, canned answers, automatic rules, send later, set reminder, etc.

Native mobile apps: iOS and Android apps for Front are available, and come with all the features of the desktop and web apps.

Alternatives to Front

Videos

Nathan Hancock

A Flexible Software that you can fit to your needs

13/12/2016

Front is very flexible we use it to house all our emailed leads and we use it as our system to respond to chat. It has some limits but we have been able to do a lot of what we want with it, and it wasn't originally designed for that. It is however very expensive, so we have limited our user pool. Overall a good software.

Pros

It is very flexible and allows you to do a lot of what you need.

Cons

It is very expensive per user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10

Recommendations to others considering Front

Talk to the customer service team about how it can apply to your company's needs. They are very helpful.

Source: Capterra
Helpful?   Yes   No
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Niklas Ravnsborg-Gjertsen

This is a better help desk

07/12/2016

Front lets your team communicate with customers without a help desk. The customer doesn't have to deal with threads and tickets. It is just like writing a mail to a friend. I don't if there is another app like this out there.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Paul C

Awesome Company - Easy to Use Product

07/11/2016

We used Front and found it to be a very simple product that everyone on our team could get up and running with quickly. Makes the management of team email inboxes so simple!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Amber Stacey

Perfect for working cross departmentally

03/11/2016

Front is the best solution for multi-team organizations that need access to all customer communications.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Stefany Blount

Organized and Efficient

13/10/2016

My company uses Front in a way that it was not created. I say this because the company accommodated our use rather than letting us go. Because of this allowance, they have made our day to day use of hundreds of emails efficient and effective. We are able to assign incoming email, share with unlimited employees and a number of integrations keeps the app connected to our CRM and other integral apps. Folders allow us to keep a very organized view of our incoming mail stream with employees that are offsite or in different countries. The number one reason for choosing Front was their phone app. Beautifully designed and easy enough to use by my least technical employee with ease. Compatible with IOS and Android. There are regualr upgrades so they are a growing and innovative group of people. Their willingness to work with us and even take suggestions for upgrades was a deciding factor to stick with Front.

Pros

Easy to use, scalable to any size company and has a fantastic phone app.

Cons

No issues so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Front

Work with the company if there is only one thing that is not working for you. Great developers and a willingness to try new options is a big selling point.

Source: Capterra
Helpful?   Yes   No
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Shad Interligi

Amazing customer support and a very innovative approach to managing TEAM email accounts

11/04/2016

We have been looking for a solution like this for quite some time. Our small but nimble team was always bouncing emails and SMS messages around in an attempt to stay in sync. FRONT helps us keep our emails more focused, properly assigned, and quickly responded to by the relevant parties. Somehow it feels like we are getting more work done with less emails and that is a great feeling.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Christina Bognet

I <3 Front!

09/04/2016

We've been using Front for over a year. They make it easy to reply to emails, tweets, and Facebook messages as a team. You can comment on emails, assign them to members of your team, and set up rules to automate your workflow. It helps us communicate effectively and quickly without having to constantly update other team members, and it keeps messages from falling through the cracks. I don't know how we lived without it! The Front team is also really friendly and constantly innovating and implementing improvements.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Daniel M.J. Barton

Verified Reviewer

The Future of Email

03/12/2015

After being a loyal user of Front since I came across their website about a year ago, I couldn't even imagine using another email client. Front has made a tremendous impact with a number of organizations I consult with, significantly improving internal communications between team members and improving efficiency... in fact, I constantly find myself recommending Front to people I am speaking with. The team at Front actively listens and implements feedback from their users. They are constantly shipping new integrations and improvements. I would highly recommend Front for any organization looking to stay innovative, it's going to be the future of email.

Pros

Easy to use Always updating Always adding new integrations Great user interface Mobile app Affordable

Cons

I can no longer use any other email clients

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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Bruno Didier

Verified Reviewer

Awesome product!

01/12/2015

Front has become an essential tool in the company. I could describe it as "Slack for external communication”: beautiful, easy to use, desktop and mobile, and it integrates well with other services that we use.

Pros

easy to set up, canned answers are very handy, you can set users as “available” or “not available”, support is great, plugins are powerful.

Cons

nothing i can think of right now

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Front is the best!

30/11/2015

I really enjoy using front every day. It makes it easy to reply to e-mails, tweets or Facebook messages as a team. We don’t miss any message anymore and our response time was divided by 2!

Pros

Pros: simplicity, automated workflows, integrations, iOS app, responsive support, open roadmap: frontapp.com/roadmap

Cons

Cons: For what we need it to do, there aren't any cons that I can think of.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more

Who is Front For?

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