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Front
How 8,000+ companies streamline customer communication.
(52)
Q. Who are the typical users of Front?
Q. What other apps does Front integrate with?
Front integrates with the following applications:
Stitch, Retool, Forumbee, Dialpad, HubSpot Marketing Hub, HelpCenter.io, GitHub, Talkdesk, Make, Aircall, Dropbox Business, Zoho CRM, Jira, Zonka Feedback, Upscope, FullContact, Instabug, WhatsApp, Clearbit, Delighted, Zapier, Gmail, Flow.ai, Trello, Google Drive, Pipedrive, Outreach, Zoom Meetings, Drift, Nicereply, Twitter/X, JustCall, CloudTalk, Salesforce Sales Cloud, Zoho CRM Plus, Slack, PagerDuty, Microsoft 365, Chatra, Vyte, Influx, Zendesk Sell, Meta for Business, Olark, Fivetran, Gainsight CS, monday.com, Toky, ClickUp, CallHippo, AskNicely, Twilio, Instagram, Asana, Stonly, ChargeDesk, HubSpot CRM, Intercom, Dialpad Meetings, Shopify
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth
Typical customers
Platforms supported
Support options
Training options
Starting from
19
/user
Per month
Starting from
15
/user
Per month
Value for money
4.1
/5
253
Starting from
19
/user
Per month
Value for money contenders
Functionality
4.4
/5
253
Total features
199
27 categories
Functionality contenders
Overall Rating
4.5
/5
253
Positive reviews
176
53
12
7
5
Overall rating contenders
Anthony F.
System Engineer
Computer Software, 51-200 employees
Review source
Transcript
Anthony: Hi, my name is Anthony, I'm a software developer in the tech industry, and I would give Front...
Isabel Cristina C.
Founder
Professional Training & Coaching, self-employed
Review source
Transcript
Isabel C.: Hello. I am Isabel. I am the founder of my own company and I am rating Front in three. For...
Laurens P.
Consumer Electronics, 1,001-5,000 employees
Used weekly for 1-2 years
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I strongly recommend using Front. Not only is the program / email-client very good, but the employees at Front are also equally capable. Through the e-mails they send and the experience I've had with their customer service, I noticed they really care about their program and what the consumer thinks of it. If you have any questions, they will answer it properly. If you have any suggestions, they will...
I like how everything is organized and therefore is easy to see. I can clearly see the divided inboxes on the left, making it easy to see how much work still needs to be done. Also, the e-mail conversations itself are shown like they are in e.g. iMessage or Whatsapp. This feels really familiar and makes it easy to read really long conversations. Moreover, there are many settings, which can make the difference for various different users. For example, I use the 'Paste as text' setting, so everything I paste is stripped of its formatting. I know some of my colleagues dislike this, but I love it. Furthermore, shortcuts are easy to learn and this makes it possible to work even faster. Overall, I think Front feels very intuitive, it is easy to learn, and makes e-mailing a lot easier.
At the moment, there is but 1 thing I dislike. When you’ve just sent a new e-mail, it takes a while to show up in the ‘sent’ folder. We used to be able to see that immediately. Because of the way we work, we copy and paste the text of the sent e-mail in our other systems. This delay, especially when one sends many e-mails, is particularly annoying. This is the only minor thing I think can be improved.
Jessica S.
Biotechnology, 1-10 employees
Used daily for 6-12 months
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Fantastic! We are a team of two, and one of us is the main visionary, the other is the one communicating with customers. We needed a quick and efficient way of having one person write an email, the other person check it and add notes, and both parties okaying it before sending. Also, with customer support, it's nice to be able to store responses I use a lot, and quickly modify them to suit the individual recipient. Front helps us in these two ways, primarily, and that makes it by far worth the money.
Being able to chat with coworkers about emails before they send. Being able to take over a draft someone else wrote, and send from my account, and share drafts with colleagues and have them edit, take them over, OR just give them back to me. Basically it's multiplayer mode for email. And I love the canned responses feature.
There are issues with the canned responses that make it not 100% efficient. Example: hard to filter canned responses other than by keyword in the title, not easy to make quick edits to them or replace an old one. Maybe because not everyone likes that feature other than me. But it still works and I have confidence it will improve in the future.
Verified reviewer
Media Production, 51-200 employees
Used daily for 2+ years
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Ability to respond to and manage emails as a team.
I can share and comment on threads with the rest of my team. As an admin, I also have granular control over users' access permissions to email inboxes.
The disregard the little details over and over again in favor of new updates. The app (iOS especially) makes me wait a lot of times when it shouldn't, making it feel slow in stark contrast to other mail apps. Things don't load instantly. Contacts aren't cached. Their UI designers blatantly disregard Android / iOS / Mac / web design conventions (which are there for a reason) in favor of their own convoluted...
Felipe P.
Financial Services, 201-500 employees
Used daily for 6-12 months
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I love Front. It's a great tool, very easy to implement, teach and use. The communication between teams is great and we can track and talk to our customers in a great way.
The interface and how is easy to teammates collaborate and organize conversations with customers.
Language only in English Some features were thought exclusive for emails and we use a lot WhatsApp and Chat channels (custom channels) that not might work that great API Rate Limit for custom channels that we always talked that would be our main channel and after purchasing, we discovered this "limitation"
Justin B.
Computer Software, 11-50 employees
Used daily for 6-12 months
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Experience with Front App has been great. All the way from Pre-Sales, Implementation, Deployment, and ongoing support.
The ability to simply @mention someone in an email thread helped smooth out efficiency with our external communications. Before using FrontApp, we would either have to forward email threads or link to email threads in Slack. Now, if our teams need assistance from other departments, they can use an @mention to give immediate context to the helping party. Creating Rules using conditions is a breeze and is powerful using their rules editor.
Some of the "Comment" features were lacking--rich text formatting needed to be in markdown format, no pinned comments, closing edited comments. That being said, they had a recent update that completely addressed all those issues.