App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

How GetApp verifies reviews

GetApp carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Front

How 8,000+ companies streamline customer communication.

Last updated: November 2024

Front - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Front?

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth

Benefits of using Front

Centralized view: Incoming messages, from group email addresses (support@, sales@, etc.), Facebook, Twitter, chat, SMS texts, and even voice messages can be managed in Front.

Better team collaboration: Teams can work together in the team inbox with assignments, internal comment and shared drafts, and collision detection to make sure they're not dropping the ball or duplicating work.

Enhanced team productivity: Teams can work 2-3x faster with keyboard shortcuts, message templates, workflow automations, send later, follow-up reminders, and individual email management in Front.

Sharpen your focus: Get a better understanding of your team’s workload, customer’s experience, and more with in-depth analytics.

Minimal learning curve: Front works like any other email client (Gmail, Outlook, etc.), and not like a clunky, complex help desk ticketing system.

Full administrative control: With Front, you have custom governance to best serve your customers. Our administrative console allows you to control permissions, provisioning, access rights, and more.

Security that scales with you: Our platform is built using industry-standard encryption. Daily backups ensure performance never slips, and each customer gets a unique enterprise identifier.

Invested in compliance: From SOC 2 to GDPR, we continuously invest in enterprise-grade compliance and governance frameworks to protect your data and keep it safe.

Starting from

/user

Per month

Alternatives with better value for money

Front's key features

Most critical features, based on insights from Front users:

Mobile Access

4.5

(28)

Email Management

4.8

(29)

Inbox Management

4.7

(27)

Chat/Messaging

4.8

(8)

Business Process Automation

4.8

(4)

Alerts/Notifications

4.0

(4)

Features

4.4

267

Ease of use

4.5

267

All Front features

Meeting Management

5.0

(1)

Campaign Analytics

5.0

(1)

Transcripts/Chat History

3.8

(4)

Canned Responses

5.0

(1)

Collaboration Tools

5.0

(8)

Real Time Editing

5.0

(1)

Task Progress Tracking

5.0

(2)

Contact Database

5.0

(2)

Surveys & Feedback

5.0

(1)

Real-time Consumer-facing Chat

3.3

(3)

Real-Time Data

5.0

(1)

Real-Time Monitoring

5.0

(3)

Customer Management

3.5

(2)

Customer Segmentation

1.0

(1)

Real-Time Notifications

3.8

(5)

Customizable Forms

5.0

(1)

Search/Filter

4.1

(7)

Email Marketing

5.0

(1)

Email Reminders

5.0

(1)

Engagement Tracking

5.0

(1)

@mentions

5.0

(1)

Multi-Channel Communication

4.5

(4)

Calendar Sync

5.0

(1)

Calendar Management

5.0

(4)

Activity Tracking

1.0

(1)

Order Management

5.0

(2)

Negative Feedback Management

5.0

(1)

Archiving & Retention

4.5

(2)

Performance Metrics

1.0

(1)

Workflow Configuration

4.5

(17)

Email Distribution

4.5

(15)

Macros/Templated Responses

4.5

(14)

File Sharing

4.8

(9)

Workflow Management

4.4

(16)

Remote Access/Control

4.4

(5)

Contact Management

4.2

(22)

Email Monitoring

4.3

(12)

Interaction Tracking

4.5

(24)

Task Management

4.4

(20)

Automated Routing

4.8

(5)

Access Controls/Permissions

4.0

(9)

Real-Time Chat

4.7

(15)

Alerts/Escalation

4.5

(16)

Spam Blocker

3.8

(12)

Reporting/Analytics

3.5

(15)

Video Conferencing

3.0

(1)

Knowledge Base Management

4.4

(16)

Support Ticket Management

3.2

(9)

Social Media Integration

3.3

(6)

Service Level Agreement (SLA) Management

4.4

(7)

Self Service Portal

4.4

(9)

Opportunity Management

(0)

Reporting & Statistics

(0)

Remote Support

(0)

Resource Management

(0)

Team Management

3.0

(1)

Reminders

(0)

Real-Time Updates

5.0

(1)

Real-Time Reporting

(0)

Performance Management

(0)

Personalization

(0)

Real-Time Analytics

(0)

Prioritization

(0)

Read Receipts

(0)

Queue Management

(0)

Quality Management

(0)

Quality Assurance

(0)

Process/Workflow Automation

(0)

Prospecting Tools

(0)

Project Time Tracking

(0)

Project Management

(0)

Template Management

(0)

Territory Management

(0)

Text Analysis

(0)

Third-Party Integrations

(0)

Time Tracking

(0)

Transfers/Routing

(0)

Trend Analysis

(0)

Two-Way Audio & Video

5.0

(1)

Usage Tracking/Analytics

(0)

Version Control

(0)

Video Chat

(0)

Virtual Assistant

(0)

Visual Analytics

(0)

Voice Mail

(0)

Website Integration

(0)

Whitelisting/Blacklisting

3.0

(1)

Widgets

(0)

Workforce Management

(0)

Response Management

4.0

(1)

Role-Based Permissions

(0)

Routing

4.0

(1)

Rules-Based Workflow

(0)

Sales Pipeline Management

5.0

(1)

Scheduling

(0)

Secure Data Storage

(0)

Shared Inboxes

(0)

Shipping Management

(0)

Signature Management

3.0

(1)

Single Sign On

(0)

SMS Messaging

(0)

Social Media Monitoring

(0)

SSL Security

(0)

Status Tracking

(0)

Supplier Management

(0)

Support Ticket Tracking

(0)

Tagging

5.0

(1)

Task Scheduling

(0)

Client Management

(0)

Client Portal

(0)

Commenting/Notes

(0)

Communication Management

4.5

(2)

Compliance Management

(0)

Computer Telephony Integration

(0)

Configurable Workflow

(0)

Corrective and Preventive Actions (CAPA)

(0)

CRM

5.0

(1)

Customer Communication

(0)

Customer Complaint Tracking

(0)

Customer Database

5.0

(1)

Customer Engagement

(0)

Customer History

(0)

Customer Service Analytics

(0)

Customizable Branding

(0)

Customizable Fields

(0)

Customizable Reports

5.0

(1)

Customizable Templates

(0)

Dashboard

(0)

Account Alerts

(0)

Account Management

(0)

Activity Dashboard

(0)

API

(0)

Application Management

(0)

Appointment Scheduling

(0)

Assignment Management

(0)

Audit Trail

(0)

Autoresponders

(0)

Batch Communications

(0)

Brainstorming

(0)

Calendar/Reminder System

(0)

Call Center Management

5.0

(2)

Call Monitoring

(0)

Call Recording

(0)

Call Routing

(0)

Campaign Management

3.8

(4)

Case Management

(0)

Chatbot

(0)

Churn Management

(0)

Inventory Management

(0)

Issue Management

(0)

Issue Tracking

(0)

IT Asset Management

(0)

Knowledge Management

(0)

Lead Capture

5.0

(1)

Lead Management

5.0

(1)

Lead Qualification

(0)

Live Chat

(0)

Mailing List Management

(0)

Mobile Alerts

(0)

Mobile App

(0)

Monitoring

(0)

Multi-Channel Data Collection

(0)

Multi-Channel Management

(0)

Multi-User Collaboration

(0)

Multiple User Accounts

(0)

Notes Management

(0)

On-Demand Communications

(0)

Onboarding

(0)

Data Import/Export

(0)

Data Recovery

(0)

Data Visualization

(0)

Deadline Management

(0)

Deal Management

(0)

Discussions/Forums

(0)

Document Storage

(0)

Drag & Drop

(0)

Email Templates

(0)

Email Tracking

(0)

Employee Database

(0)

Employee Directory

(0)

Event Calendar

(0)

Event Triggered Actions

(0)

Feedback Management

(0)

For iPad Devices

(0)

For Startups

(0)

Health Score

(0)

Help Desk Management

(0)

Internal Chat Integration

(0)

Front awards

Front alternatives

Front

4.6

(267)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.4

Value for Money

4.2

Customer Support

4.4

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

Zoho CRM

4.3

(6.8K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.3

Value for Money

4.3

Customer Support

4.1

NetSuite

4.2

(1.6K)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.9

Features

4.2

Value for Money

3.8

Customer Support

3.8

Front pricing

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money

4.2

267

Starting from

/user

Per month

Front support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Training options

Documentation

Live Online

Videos

In Person

Webinars

Front reviews

Overall rating

4.6

267

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.73/10

Rating distribution

189

Pros

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

Verified reviewer

Anonymity request

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

Nick B.

Sales Operations

There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow.

Courtney S.

Nurse Advocate

Cons

However, the number of times we experienced an outage was frustrating.

Lauren L.

Senior Operations Coordinator

When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it.

Carlos Mario S.

Team Leader For Latin America

I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it will be an overkill.

Isabel C.

Consultant

Read all reviews

Front FAQs

Q. What type of pricing plans does Front offer?

Front has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of Front?

Front has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Front support?

Front supports the following languages:
English

Q. Does Front support mobile devices?

Front supports the following devices:
Android, iPad, iPhone

Q. Does Front offer an API?

Yes, Front has an API available for use.

Q. What other apps does Front integrate with?

Front integrates with the following applications:
Stitch, Retool, Forumbee, Dialpad, HubSpot Marketing Hub, HelpCenter.io, GitHub, Talkdesk, Make, Aircall, Dropbox Business, Zoho CRM, Jira, Zonka Feedback, Upscope, FullContact, Instabug, WhatsApp, Clearbit, Delighted, Zapier, Gmail, Trello, Google Drive, Pipedrive, Outreach, Zoom Workplace, Drift, Nicereply, Twitter/X, JustCall, CloudTalk, Salesforce Sales Cloud, Zoho CRM Plus, Slack, PagerDuty, Microsoft 365, Chatra, Vyte, Influx, Zendesk Sell, Meta for Business, Olark, Fivetran, Gainsight CS, monday.com, Toky, ClickUp, CallHippo, AskNicely, Twilio, Instagram, Asana, Stonly, ChargeDesk, HubSpot CRM, Intercom, Dialpad AI Meetings, Shopify

Q. What level of support does Front offer?

Front offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Popular comparisons with Front

Related categories

Employee Communication Tools

Internal Communications

Email Management

Select your country

US office

56 Top Gallant Road
Stamford, CT 06902
USA

Registered office

Calle Álava 121
08018 Barcelona,
Spain

For you

Join Sign in Software categories Blog & research

For vendors

Get listed Your account

Our company

About us We're hiring!News Legal Privacy Policy

© 2010-2024 GetApp. All Rights Reserved.
GetApp is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.