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Front

Where 7500+ companies build strong customer relationships;

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Front Pricing, Features, Reviews and Alternatives

Front product overview

Price starts from

19

/user

Per month

What is Front?

Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate and deeply personalized. Front’s modern interface is inspired by email clients, which team members love because it’s familiar and easy to use. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics make it easy to improve team performance and the health of customer relationships.

Key benefits of using Front

Centralized view: Incoming messages, from group email addresses (support@, sales@, etc.), Facebook, Twitter, chat, SMS texts, and even voice messages can be managed in Front.

Better team collaboration: Teams can work together in the team inbox with assignments, internal comment and shared drafts, and collision detection to make sure they're not dropping the ball or duplicating work.

Enhanced team productivity: Teams can work 2-3x faster with keyboard shortcuts, message templates, workflow automations, send later, follow-up reminders, and individual email management in Front.

Sharpen your focus: Get a better understanding of your team’s workload, customer’s experience, and more with in-depth analytics.

Minimal learning curve: Front works like any other email client (Gmail, Outlook, etc.), and not like a clunky, complex help desk ticketing system.

Full administrative control: With Front, you have custom governance to best serve your customers. Our administrative console allows you to control permissions, provisioning, access rights, and more.

Security that scales with you: Our platform is built using industry-standard encryption. Daily backups ensure performance never slips, and each customer gets a unique enterprise identifier.

Invested in compliance: From SOC 2 to GDPR, we continuously invest in enterprise-grade compliance and governance frameworks to protect your data and keep it safe.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Chat

Training options

Documentation
Live Online
Videos
In Person
Webinars

Front pricing information

Value for money

4.2

/5

218

Starting from

19

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Front features

Functionality

4.4

/5

218

Total features

126

26 categories

Most valued features by users

Collaboration Tools
Alerts/Notifications
Third Party Integrations
Search/Filter
File Sharing
API
Activity Dashboard
Drag & Drop

Front users reviews

Overall Rating

4.5

/5

218

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.64/10
Rating distribution

5

4

3

2

1

148

50

10

6

4

Pros
It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

AR

Anonymous Reviewer

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow.

CS

Courtney S.

Cons
However, the number of times we experienced an outage was frustrating.

LL

Lauren L.

When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it.
AvatarImg

Carlos Mario S.

I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it will be an overkill.

IC

Isabel C.

Overall Rating

Front has allowed our company to save about a 5 to 1 ROI in time savings

Reviewed 2 years ago

Transcript

Anthony: Hi, my name is Anthony, I'm a software developer in the tech industry, and I would give Front...

AvatarImg
AvatarImg

Isabel Cristina C.

Founder

Education Management, self-employed

Review source

Overall Rating

I just didn`t listen

Reviewed a year ago

Transcript

Isabel C.: Hello. I am Isabel. I am the founder of my own company and I am rating Front in three. For...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best email software ever

Reviewed 2 years ago

We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation

Pros

Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations

Cons

When I need to speak to all the team, I have to create a discussion and add them all, one by one. I'd rather have the possibility to @team within an email or a discussion to make sure they are all included. I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great Experience with Front

Reviewed a month ago

I love Front. It's a great tool, very easy to implement, teach and use. The communication between teams is great and we can track and talk to our customers in a great way.

Pros

The interface and how is easy to teammates collaborate and organize conversations with customers.

Cons

Language only in English Some features were thought exclusive for emails and we use a lot WhatsApp and Chat channels (custom channels) that not might work that great API Rate Limit for custom channels that we always talked that would be our main channel and after purchasing, we discovered this "limitation"

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

One of the worst email applications I've ever used

Reviewed 4 years ago
Pros

The overall look of Front is simple, which is nice. The snooze function on emails. The support staff were friendly and quick to answer.

Cons

My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes. There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Front helps keep us organized

Reviewed a month ago

I love using Front!

Pros

I love that I can communicate with my team about an email where the client cannot see. It helps us tackle tasks efficiently.

Cons

My least favorite feature is that the merging and unmerging of tasks isn't as robust as I would like. I have many emails with the same names that end up being merged and I would like more control over how to merge or unmerge them.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Front is the best Shared Inbox for collaborative customer support

Reviewed 2 years ago

Front truly is a dynamic tool for teams looking to improve their internal workflows for external-facing communications. There is some fantastic automation that is built into the platform that has helped streamline and build in consistency for external client-facing communication.

Pros

My favorite functionality would be the collaborative chat tools amongst team members for email threads. Its an amazing tool.

Cons

The thing I struggled the most to adapt to was the Tags functionality. It is not something we use daily but had a slight learning curve for me and my team.

Front FAQs and common questions

Q. What type of pricing plans does Front offer?

Front has the following pricing plans:
Starting from: $19.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Front?

Front has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Front support?

Front supports the following languages:
English


Q. Does Front support mobile devices?

Front supports the following devices:
Android, iPad, iPhone


Q. Does Front offer an API?

Yes, Front has an API available for use.


Q. What other apps does Front integrate with?

Front integrates with the following applications:
Stitch, Retool, Forumbee, Dialpad, HubSpot Marketing Hub, GitHub, Talkdesk, Make, Aircall, Dropbox Business, Zoho CRM, Jira, Zonka Feedback, Upscope, FullContact, Instabug, WhatsApp, Herald, Delighted, Zapier, Gmail, Flow.ai, Trello, Google Drive, Pipedrive, Outreach, Zoom Meetings, Drift, Nicereply, Twitter, JustCall, CloudTalk, Salesforce Sales Cloud, Zoho CRM Plus, Slack, PagerDuty, Microsoft 365, Zendesk Sell, Meta for Business, Olark, Fivetran, Gainsight CS, monday.com, Toky, ClickUp, CallHippo, AskNicely, Twilio, Instagram, Asana, Stonly, ChargeDesk, HubSpot CRM, Intercom, Dialpad Meetings, Shopify


Q. What level of support does Front offer?

Front offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories