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Front

4.5
(253)

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How 8,000+ companies streamline customer communication.

(52)

Front Pricing, Features, Reviews and Alternatives

Front FAQs

Q. What type of pricing plans does Front offer?

Front has the following pricing plans:
Starting from: $19.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of Front?

Front has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does Front support?

Front supports the following languages:
English

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Q. Does Front support mobile devices?

Front supports the following devices:
Android, iPad, iPhone

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Q. Does Front offer an API?

Yes, Front has an API available for use.

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Q. What other apps does Front integrate with?

Front integrates with the following applications:
Stitch, Retool, Forumbee, Dialpad, HubSpot Marketing Hub, HelpCenter.io, GitHub, Talkdesk, Make, Aircall, Dropbox Business, Zoho CRM, Jira, Zonka Feedback, Upscope, FullContact, Instabug, WhatsApp, Clearbit, Delighted, Zapier, Gmail, Flow.ai, Trello, Google Drive, Pipedrive, Outreach, Zoom Meetings, Drift, Nicereply, Twitter/X, JustCall, CloudTalk, Salesforce Sales Cloud, Zoho CRM Plus, Slack, PagerDuty, Microsoft 365, Chatra, Vyte, Influx, Zendesk Sell, Meta for Business, Olark, Fivetran, Gainsight CS, monday.com, Toky, ClickUp, CallHippo, AskNicely, Twilio, Instagram, Asana, Stonly, ChargeDesk, HubSpot CRM, Intercom, Dialpad Meetings, Shopify

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Q. What level of support does Front offer?

Front offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

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Front product overview

Price starts from

19

/user

Per month

What is Front?

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth

Key benefits of using Front

Centralized view: Incoming messages, from group email addresses (support@, sales@, etc.), Facebook, Twitter, chat, SMS texts, and even voice messages can be managed in Front.

Better team collaboration: Teams can work together in the team inbox with assignments, internal comment and shared drafts, and collision detection to make sure they're not dropping the ball or duplicating work.

Enhanced team productivity: Teams can work 2-3x faster with keyboard shortcuts, message templates, workflow automations, send later, follow-up reminders, and individual email management in Front.

Sharpen your focus: Get a better understanding of your team’s workload, customer’s experience, and more with in-depth analytics.

Minimal learning curve: Front works like any other email client (Gmail, Outlook, etc.), and not like a clunky, complex help desk ticketing system.

Full administrative control: With Front, you have custom governance to best serve your customers. Our administrative console allows you to control permissions, provisioning, access rights, and more.

Security that scales with you: Our platform is built using industry-standard encryption. Daily backups ensure performance never slips, and each customer gets a unique enterprise identifier.

Invested in compliance: From SOC 2 to GDPR, we continuously invest in enterprise-grade compliance and governance frameworks to protect your data and keep it safe.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Chat

Training options

Documentation
Live Online
Videos
In Person
Webinars

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Starting from

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Per month

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Front pricing information

Value for money

4.1

/5

253

Starting from

19

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Front features

Functionality

4.4

/5

253

Total features

199

27 categories

Most valued features by users

Collaboration Tools
Access Controls/Permissions
Alerts/Notifications
Third Party Integrations
Search/Filter
File Sharing
Document Storage
Activity Dashboard

Front users reviews

Overall Rating

4.5

/5

253

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.7/10
Rating distribution

5

4

3

2

1

176

53

12

7

5

Pros
It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow.
Cons
However, the number of times we experienced an outage was frustrating.
When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it.
I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it will be an overkill.
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Anthony F.

System Engineer

Computer Software, 51-200 employees

Review source

Overall Rating

Front has allowed our company to save about a 5 to 1 ROI in time savings

Reviewed 3 years ago

Transcript

Anthony: Hi, my name is Anthony, I'm a software developer in the tech industry, and I would give Front...

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Isabel Cristina C.

Founder

Professional Training & Coaching, self-employed

Review source

Overall Rating

I just didn`t listen

Reviewed 2 years ago

Transcript

Isabel C.: Hello. I am Isabel. I am the founder of my own company and I am rating Front in three. For...

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Laurens P.

Consumer Electronics, 1,001-5,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Front, a must need in your business!

Reviewed 3 years ago

I strongly recommend using Front. Not only is the program / email-client very good, but the employees at Front are also equally capable. Through the e-mails they send and the experience I've had with their customer service, I noticed they really care about their program and what the consumer thinks of it. If you have any questions, they will answer it properly. If you have any suggestions, they will...

Pros

I like how everything is organized and therefore is easy to see. I can clearly see the divided inboxes on the left, making it easy to see how much work still needs to be done. Also, the e-mail conversations itself are shown like they are in e.g. iMessage or Whatsapp. This feels really familiar and makes it easy to read really long conversations. Moreover, there are many settings, which can make the difference for various different users. For example, I use the 'Paste as text' setting, so everything I paste is stripped of its formatting. I know some of my colleagues dislike this, but I love it. Furthermore, shortcuts are easy to learn and this makes it possible to work even faster. Overall, I think Front feels very intuitive, it is easy to learn, and makes e-mailing a lot easier.

Cons

At the moment, there is but 1 thing I dislike. When you’ve just sent a new e-mail, it takes a while to show up in the ‘sent’ folder. We used to be able to see that immediately. Because of the way we work, we copy and paste the text of the sent e-mail in our other systems. This delay, especially when one sends many e-mails, is particularly annoying. This is the only minor thing I think can be improved.

JS
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Jessica S.

Biotechnology, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Multiplayer email! Can't believe some people don't use this

Reviewed 3 years ago

Fantastic! We are a team of two, and one of us is the main visionary, the other is the one communicating with customers. We needed a quick and efficient way of having one person write an email, the other person check it and add notes, and both parties okaying it before sending. Also, with customer support, it's nice to be able to store responses I use a lot, and quickly modify them to suit the individual recipient. Front helps us in these two ways, primarily, and that makes it by far worth the money.

Pros

Being able to chat with coworkers about emails before they send. Being able to take over a draft someone else wrote, and send from my account, and share drafts with colleagues and have them edit, take them over, OR just give them back to me. Basically it's multiplayer mode for email. And I love the canned responses feature.

Cons

There are issues with the canned responses that make it not 100% efficient. Example: hard to filter canned responses other than by keyword in the title, not easy to make quick edits to them or replace an old one. Maybe because not everyone likes that feature other than me. But it still works and I have confidence it will improve in the future.

AR
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Verified reviewer

Media Production, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Buggy and slow product, with lack of attention to detail

Reviewed 5 years ago

Ability to respond to and manage emails as a team.

Pros

I can share and comment on threads with the rest of my team. As an admin, I also have granular control over users' access permissions to email inboxes.

Cons

The disregard the little details over and over again in favor of new updates. The app (iOS especially) makes me wait a lot of times when it shouldn't, making it feel slow in stark contrast to other mail apps. Things don't load instantly. Contacts aren't cached. Their UI designers blatantly disregard Android / iOS / Mac / web design conventions (which are there for a reason) in favor of their own convoluted...

FP
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Felipe P.

Financial Services, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Experience with Front

Reviewed a year ago

I love Front. It's a great tool, very easy to implement, teach and use. The communication between teams is great and we can track and talk to our customers in a great way.

Pros

The interface and how is easy to teammates collaborate and organize conversations with customers.

Cons

Language only in English Some features were thought exclusive for emails and we use a lot WhatsApp and Chat channels (custom channels) that not might work that great API Rate Limit for custom channels that we always talked that would be our main channel and after purchasing, we discovered this "limitation"

JB
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Justin B.

Computer Software, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Communication Between Departments and Easy Automation

Reviewed 3 years ago

Experience with Front App has been great. All the way from Pre-Sales, Implementation, Deployment, and ongoing support.

Pros

The ability to simply @mention someone in an email thread helped smooth out efficiency with our external communications. Before using FrontApp, we would either have to forward email threads or link to email threads in Slack. Now, if our teams need assistance from other departments, they can use an @mention to give immediate context to the helping party. Creating Rules using conditions is a breeze and is powerful using their rules editor.

Cons

Some of the "Comment" features were lacking--rich text formatting needed to be in markdown format, no pinned comments, closing edited comments. That being said, they had a recent update that completely addressed all those issues.

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