Paperpile vs Faveo Helpdesk

Zendesk Suite

Freshdesk

Salesforce Service Cloud

SolarWinds Service Desk

Stonly

Axiell Collections

Compare Paperpile and Faveo Helpdesk based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

With Axiell Collections, users can create customized digital platforms for collections and make them available online to audiences. It includes a searchable database that can be used for managing the life cycle of your collection; from acquisition to exhibition and donation.

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Paperpile is a knowledge management software designed to help businesses synchronize the research library with multiple devices. Administrators can utilize the search functionality to find papers in real-time on a unified interface.

Activity Dashboard

Content Library

Content Management

Data Import/Export

Document Management

Full Text Search

Knowledge Base Management

Multi-Language

Text Editing

Third-Party Integrations

Paperpile

Android

Web-based

iPad

iPhone

Physician

Once, it stopped working and just gave me errors for all of the references and I had to go through and re-enter all of the references again. That was a frustrating experience.

Aerospace Engneering

Love the chrome extension and add to paperpile button. Customer support exists unlike other free apps and is awesome.

Research Assistant

I often work on multiple computers and I don't want to have to install new software everywhere I go. It's great for citations, but I like it even more for managing my pdf library.

PhD student

I am happy with the current functionality. I am a heavy google suite user, so the Paperpile UI integration with chrome and google doc perfectly fits my need.

PhD Student

Affordable for a poor PhD student; super easy & intuitive to use - seamless integration with Google docs allowing for collaborative writing projects.

Clinical Program Manager

Easy to import content found online and easy to cite within docs including google docs. I also like the feature where you can highlight the title and copy and paste it turns it into a full citation.

Graduate Student 

I like being able to export my annotations and highlights to markdown. The import button is also excellent.

Graduate student

Really like how easy it is to add papers to your library on Paperpile straight from the browser, as well as the Google Docs plug in which makes adding references to collaborative projects really easy.

Paperpile integrates wonderfully with Google docs, allowing easy use for managing citations. It also keeps PDFs of my articles which I can read and markup within the software.

Research Associate

I have a difficult time managing my own folder and the shared folder. The paper search is horrible.

Graduate

Secondly, when editing the pdf of papers, the position I want highlighted will move to the position with one row above. This problem is really annoying sometimes.

Graduate Student

This tagging feature is most useful when I am in the middle of writing and want to quickly look for a paper of interest.

Researcher

It’s so easy to use and manage. Because you can tie it to Gmail accounts, I always recommend it to other researchers and Grad students because of our (“unlimited”) University storage.

Veterinary neurologist 

It's very easy to organize and find literature. Extremely user friendly.

The low cost also makes it easy to recommend to Grad students.

Paperpile's cost is relatively minimal for academic users and it doubles as a very effective document annotation software.

Postdoc

I had to open chrome, which is not my favorite web browser. And sometimes it's slow to import paper (chrome extension is not working fast).

Community & Economic Development Field Specialist 

When I’ve had questions, a customer service rep. Responds quickly and helpfully.

Paperpile screenshot: Paperpile research library

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Faveo Helpdesk has served various clients across the globe to track and manage customer support. It helps your team stay organized. Faveo is integrated with email, phone, chat, social media (Facebook, Twitter), and many third-party applications. It is easy to install, easy to use, and cost-effective.

Alerts/Escalation

Automated Routing

Call Center Management

Customer Portal

Customizable Branding

Email Management

Macros/Templated Responses

Multi-Channel Communication

Reporting/Analytics

Self Service Portal

Service Level Agreement (SLA) Management

Social Media Integration

Support Ticket Management

Faveo Helpdesk

Linux

Windows

IT Technical Assistant Manager

All of the build in features are very good to use, the most amazing feature is the Email notification, its really easy to monitor.

Systems Administrator

We switched over from Spiceworks to Faveo for our small MSP here in the US, and the team was instrumental in helping us to ensure that the tickets were successfully migrated - all 47,000 of them.

Enterprise Processes

Faveo Helpdesk software offers a robust and intuitive solution for managing customer support and service requests, making it an excellent choice for businesses of various sizes.

Junior Project Manager

Social media intergration is very excellent via  Faveo Helpdesk. Its workflow configuration is nice.

Senior Network Administrator

Its good and our company is experiencing a lot of good things.

Perfect on call center management. It is knowledge based management tool and this improves budget across all over the company.

System Engineer

It's a good service portal designed for the ease of use so customer can easily connect with us without getting to connect on calls.

President

The installation process was difficult and costly.

Administrative

Faveo is easy to use, user friendly, Fast Respond, Best ticket management we used.

Business Systems Consultant

Support has always been brilliant and attentive. It's an extremely high value proposition for many helpdesk functions.

Faveo supports seamless integration with multiple communication channels, enhancing customer interaction and support team productivity.

IT Manager

Support team is very helpful. They are always ready to help in case of need.

Chief Executive Consultant

Some of the default forms and templates appear vague and require additional customization to align with enterprise workflows; also, initial setup of departments and mappings needs clearer guidance.

Application Management

Some options used in admin panel are confusing.

IT SUPPORT

Remote connection and resolving issues quickly.

System Administration

Not advanced workflows or customizations. Lethargic Customer service.

Architect

Supports multiple communication channels. Integration with third-party applications.

Paperpile vs Faveo Helpdesk Comparison (2026)

Paperpile

Faveo Helpdesk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives