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Knowledge Management Software

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2M+ monthly users.

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Confluence logo
4.5
3.3K

Create, organize, and discuss work with your team

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.2
    Features
    4.3
    Customer support
    4.3
Pros and Cons from Confluence users   
avatar
avatar
avatar
+15
This tool is an excellent knowledge base. This is the primary use for it that we have, and it does it perfectly.
Sometimes I have difficulties with formatting some of the tables as it is frustrating when it does not follow what you want it to do and it takes a while to correct the mistake.
It is a great great tool for creating documents like PRDs and Information Documents of Projects and then sharing with team members to view and collaborate.
Searching was severely handicapped, and no linking of documents was really feasible. There was also poor management of permissions.
Confluence is reliable and offers a good set of functionalities and features, the capacity to organize and edit documentation online is great.
Performance over the last 6 months has degraded and it's now really slow. The over-arching user management is really confused.
The ability for more than one person to edit a document at the same time is awesome. Being able to drag and drop the order/hierarchy of pages and nested pages is great too.
Creating a new page on Confluence can be difficult. The formats that are available for the pages are confusing.
Confluence brings all the things you love about markdown and expands on them into a great product that can also jump into the service desk market too.
Very reliable and robust, user friendly, and easy to use, I have it as a database resource and note taking records.
The best documentation and knowledge base solution available. Perfect integration with Trello and Jira.
I love how well is integrated with the Jira ecosystem and their UX and easy to use. It's better for organizing files than other competitors.
And Best part it is Atlassian product so it has great integration with JIRA.
Confluence is a nice suit of application. I like that you can work with several application in the same environment.
Confluence is super easy to use, and the provided templates are truly useful and cover many common uses out of the box.
I've used Confluence (as a cloud solution - since on-premises licensing costs are significant) for a number of years and overall this is a great tool to use as a central point of information.
I think that Confluene is very useful and worth the time and investment.
Customer service is always available and is super helpful.
This tool is an excellent knowledge base. This is the primary use for it that we have, and it does it perfectly.
Sometimes I have difficulties with formatting some of the tables as it is frustrating when it does not follow what you want it to do and it takes a while to correct the mistake.
It is a great great tool for creating documents like PRDs and Information Documents of Projects and then sharing with team members to view and collaborate.
Searching was severely handicapped, and no linking of documents was really feasible. There was also poor management of permissions.
Confluence is reliable and offers a good set of functionalities and features, the capacity to organize and edit documentation online is great.
Performance over the last 6 months has degraded and it's now really slow. The over-arching user management is really confused.
The ability for more than one person to edit a document at the same time is awesome. Being able to drag and drop the order/hierarchy of pages and nested pages is great too.
Creating a new page on Confluence can be difficult. The formats that are available for the pages are confusing.
Confluence brings all the things you love about markdown and expands on them into a great product that can also jump into the service desk market too.
Very reliable and robust, user friendly, and easy to use, I have it as a database resource and note taking records.
The best documentation and knowledge base solution available. Perfect integration with Trello and Jira.
I love how well is integrated with the Jira ecosystem and their UX and easy to use. It's better for organizing files than other competitors.
And Best part it is Atlassian product so it has great integration with JIRA.
Confluence is a nice suit of application. I like that you can work with several application in the same environment.
Confluence is super easy to use, and the provided templates are truly useful and cover many common uses out of the box.
I've used Confluence (as a cloud solution - since on-premises licensing costs are significant) for a number of years and overall this is a great tool to use as a central point of information.
I think that Confluene is very useful and worth the time and investment.
Customer service is always available and is super helpful.
This tool is an excellent knowledge base. This is the primary use for it that we have, and it does it perfectly.
Sometimes I have difficulties with formatting some of the tables as it is frustrating when it does not follow what you want it to do and it takes a while to correct the mistake.
It is a great great tool for creating documents like PRDs and Information Documents of Projects and then sharing with team members to view and collaborate.
Searching was severely handicapped, and no linking of documents was really feasible. There was also poor management of permissions.
Confluence is reliable and offers a good set of functionalities and features, the capacity to organize and edit documentation online is great.
Performance over the last 6 months has degraded and it's now really slow. The over-arching user management is really confused.
The ability for more than one person to edit a document at the same time is awesome. Being able to drag and drop the order/hierarchy of pages and nested pages is great too.
Creating a new page on Confluence can be difficult. The formats that are available for the pages are confusing.
Confluence brings all the things you love about markdown and expands on them into a great product that can also jump into the service desk market too.
Very reliable and robust, user friendly, and easy to use, I have it as a database resource and note taking records.
The best documentation and knowledge base solution available. Perfect integration with Trello and Jira.
I love how well is integrated with the Jira ecosystem and their UX and easy to use. It's better for organizing files than other competitors.
And Best part it is Atlassian product so it has great integration with JIRA.
Confluence is a nice suit of application. I like that you can work with several application in the same environment.
Confluence is super easy to use, and the provided templates are truly useful and cover many common uses out of the box.
I've used Confluence (as a cloud solution - since on-premises licensing costs are significant) for a number of years and overall this is a great tool to use as a central point of information.
I think that Confluene is very useful and worth the time and investment.
Customer service is always available and is super helpful.
M-Files logo
4.2
180

Document Management Platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.1
    Features
    4.2
    Customer support
    4.1
Pros and Cons from M-Files users   
avatar
avatar
avatar
+15
I liked M-Files because of the ability to organize company files in a secure location. I used M-Files to fully store my Tax program in my previous position, and loved everything about it.
It creates synchronization problems in places where the internet connection is not reliable and there may be version problems.
The setup for workflows is amazing and easy to do. It uses a graphical interface that is fun to experiment with but at the same time powerful and highly customizable.
What I dislike about the M-Files is User interface quite diffuclt to get used. They need to impove as well.
It will be the best money you spend and will save you the cost is saved searching in weeks.
Also you does not find files sometimes because you need to put keywords but you may forgotten.
It is good value for money but for a small charity like ours it's a huge investment but I am glad that we made it.
We solved the archiving and documents sorting problem, but for the price tag we had to give up using it.
Our ability to integrated it seamlessly with our Matter Management products has made it especially easy to use.
Very easy to use and very fast to find what I search short implementation time. Just great to see happy customers.
Moreover, it also enables me to edit and format my documents according to my wish and desire and also helps me in managing dozens of documents with full ease.
Perfectly developed product with so many useful features.
Authentic and reliable solution for all my files.
Overall good, worth taking the time to fully define before implementing, technical support good but sales support can be slow to respond.
And extremely promt and helpful customer support.
This solution suits every type of organization whatever their size and resources will be.
User can tag favorite files and search based on multiple file attributes or tags. Server setup (Window 2012 or higher) is straightforward with the option of M-Files database or Microsoft SQL server.
After multiple meetings, we decided on M-Files as it provided the easiest integration into our current system, and increased our security control for all documents within our company.
I liked M-Files because of the ability to organize company files in a secure location. I used M-Files to fully store my Tax program in my previous position, and loved everything about it.
It creates synchronization problems in places where the internet connection is not reliable and there may be version problems.
The setup for workflows is amazing and easy to do. It uses a graphical interface that is fun to experiment with but at the same time powerful and highly customizable.
What I dislike about the M-Files is User interface quite diffuclt to get used. They need to impove as well.
It will be the best money you spend and will save you the cost is saved searching in weeks.
Also you does not find files sometimes because you need to put keywords but you may forgotten.
It is good value for money but for a small charity like ours it's a huge investment but I am glad that we made it.
We solved the archiving and documents sorting problem, but for the price tag we had to give up using it.
Our ability to integrated it seamlessly with our Matter Management products has made it especially easy to use.
Very easy to use and very fast to find what I search short implementation time. Just great to see happy customers.
Moreover, it also enables me to edit and format my documents according to my wish and desire and also helps me in managing dozens of documents with full ease.
Perfectly developed product with so many useful features.
Authentic and reliable solution for all my files.
Overall good, worth taking the time to fully define before implementing, technical support good but sales support can be slow to respond.
And extremely promt and helpful customer support.
This solution suits every type of organization whatever their size and resources will be.
User can tag favorite files and search based on multiple file attributes or tags. Server setup (Window 2012 or higher) is straightforward with the option of M-Files database or Microsoft SQL server.
After multiple meetings, we decided on M-Files as it provided the easiest integration into our current system, and increased our security control for all documents within our company.
I liked M-Files because of the ability to organize company files in a secure location. I used M-Files to fully store my Tax program in my previous position, and loved everything about it.
It creates synchronization problems in places where the internet connection is not reliable and there may be version problems.
The setup for workflows is amazing and easy to do. It uses a graphical interface that is fun to experiment with but at the same time powerful and highly customizable.
What I dislike about the M-Files is User interface quite diffuclt to get used. They need to impove as well.
It will be the best money you spend and will save you the cost is saved searching in weeks.
Also you does not find files sometimes because you need to put keywords but you may forgotten.
It is good value for money but for a small charity like ours it's a huge investment but I am glad that we made it.
We solved the archiving and documents sorting problem, but for the price tag we had to give up using it.
Our ability to integrated it seamlessly with our Matter Management products has made it especially easy to use.
Very easy to use and very fast to find what I search short implementation time. Just great to see happy customers.
Moreover, it also enables me to edit and format my documents according to my wish and desire and also helps me in managing dozens of documents with full ease.
Perfectly developed product with so many useful features.
Authentic and reliable solution for all my files.
Overall good, worth taking the time to fully define before implementing, technical support good but sales support can be slow to respond.
And extremely promt and helpful customer support.
This solution suits every type of organization whatever their size and resources will be.
User can tag favorite files and search based on multiple file attributes or tags. Server setup (Window 2012 or higher) is straightforward with the option of M-Files database or Microsoft SQL server.
After multiple meetings, we decided on M-Files as it provided the easiest integration into our current system, and increased our security control for all documents within our company.
Guru logo
4.8
240

Organize company information. Access it anywhere.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.7
    Customer support
    4.8
Pros and Cons from Guru users   
avatar
avatar
+15
Guru has been super helpful in the past to look up quick pieces of info. Whether it's internal product knowledge or processes, or any other crucial tribal info, it's great to reference.
I never used it it was so hard to search for information and I wasnt always sure that the information was up to date. Do not have these problems with Guru.
I love the user interface--it is perfect and I love easy-to-use software. Moreover, it is extremely intuitive with figuring out how to use the app and pull information from it.
It's really a pain when you need to edit already existing cards.
As for my experience with Guru, I definitely love it, especially its features and how it helps me as a customer service representative.
What I like least, there hasn't been much that I've found with Guru that is bad. Only thing that has caused some trouble is the plug-in makes Chrome crash every so often.
Easy and intuitive to use, good for decentralization and shared accountability.
Nothing from Guru's side. I did have a hard time finding myself using the product at first because it lives outside of my typical google ecosystem.
I used Guru to gain new clients after my children were born. It was a great way to make money remotely and provided me a larger scope to reach clients.
Ease of use: Integration with GSuite and a Chrome extension make it easy to find and create content. Great search function and AI.
I love how it integrates so seamlessly in Zendesk and Slack, tools we use daily.
I personally love the Chrome plug in, the search in Guru is really good and I rarely have trouble finding a card for whatever I'm searching for.
Great tool for storing useful knowledge tools.
It's been a huge asset in keeping up to date on product functionality as well as internal processes.
I love the search feature that allows me to quickly and easily find very digestible pieces of information.
Overall, guru was able to Help share and disperse information to our entire organization. This also reduce the amount of repeat question asking.
Easy to use, reliable but takes investment to get the most out of it.
It's easy to use in conjunction with customer support ticket systems. Agents can easily find informational cards relative to the case they are handling.
Guru has been super helpful in the past to look up quick pieces of info. Whether it's internal product knowledge or processes, or any other crucial tribal info, it's great to reference.
I never used it it was so hard to search for information and I wasnt always sure that the information was up to date. Do not have these problems with Guru.
I love the user interface--it is perfect and I love easy-to-use software. Moreover, it is extremely intuitive with figuring out how to use the app and pull information from it.
It's really a pain when you need to edit already existing cards.
As for my experience with Guru, I definitely love it, especially its features and how it helps me as a customer service representative.
What I like least, there hasn't been much that I've found with Guru that is bad. Only thing that has caused some trouble is the plug-in makes Chrome crash every so often.
Easy and intuitive to use, good for decentralization and shared accountability.
Nothing from Guru's side. I did have a hard time finding myself using the product at first because it lives outside of my typical google ecosystem.
I used Guru to gain new clients after my children were born. It was a great way to make money remotely and provided me a larger scope to reach clients.
Ease of use: Integration with GSuite and a Chrome extension make it easy to find and create content. Great search function and AI.
I love how it integrates so seamlessly in Zendesk and Slack, tools we use daily.
I personally love the Chrome plug in, the search in Guru is really good and I rarely have trouble finding a card for whatever I'm searching for.
Great tool for storing useful knowledge tools.
It's been a huge asset in keeping up to date on product functionality as well as internal processes.
I love the search feature that allows me to quickly and easily find very digestible pieces of information.
Overall, guru was able to Help share and disperse information to our entire organization. This also reduce the amount of repeat question asking.
Easy to use, reliable but takes investment to get the most out of it.
It's easy to use in conjunction with customer support ticket systems. Agents can easily find informational cards relative to the case they are handling.
Guru has been super helpful in the past to look up quick pieces of info. Whether it's internal product knowledge or processes, or any other crucial tribal info, it's great to reference.
I never used it it was so hard to search for information and I wasnt always sure that the information was up to date. Do not have these problems with Guru.
I love the user interface--it is perfect and I love easy-to-use software. Moreover, it is extremely intuitive with figuring out how to use the app and pull information from it.
It's really a pain when you need to edit already existing cards.
As for my experience with Guru, I definitely love it, especially its features and how it helps me as a customer service representative.
What I like least, there hasn't been much that I've found with Guru that is bad. Only thing that has caused some trouble is the plug-in makes Chrome crash every so often.
Easy and intuitive to use, good for decentralization and shared accountability.
Nothing from Guru's side. I did have a hard time finding myself using the product at first because it lives outside of my typical google ecosystem.
I used Guru to gain new clients after my children were born. It was a great way to make money remotely and provided me a larger scope to reach clients.
Ease of use: Integration with GSuite and a Chrome extension make it easy to find and create content. Great search function and AI.
I love how it integrates so seamlessly in Zendesk and Slack, tools we use daily.
I personally love the Chrome plug in, the search in Guru is really good and I rarely have trouble finding a card for whatever I'm searching for.
Great tool for storing useful knowledge tools.
It's been a huge asset in keeping up to date on product functionality as well as internal processes.
I love the search feature that allows me to quickly and easily find very digestible pieces of information.
Overall, guru was able to Help share and disperse information to our entire organization. This also reduce the amount of repeat question asking.
Easy to use, reliable but takes investment to get the most out of it.
It's easy to use in conjunction with customer support ticket systems. Agents can easily find informational cards relative to the case they are handling.
Axero logo
4.5
53

Intranet software and collaboration solutions.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.8
Pros and Cons from Axero users   
avatar
+15
They are so helpful and always eager to help. Plus, there are 100's of videos, articles, anything to help find the answers we need.
A few times we’ve experienced a glitch that caused content to be lost/missing from the platform, and we weren’t able to determine if it was a user error or a platform glitch.
My experience (Less than 1 year) lets me honestly say the support team is incredibly helpful (and they are super responsive) when I have a question and I know how to ask it.
No Google Docs integration yet (though the company says it will be there in 2017 release). Features like Single Sing On should be a part of base module, we were charged extra for it.
Good UI, easy to use, feature rich, very friendly and prompt customer support. This product has most of the features of Jive but is much more cost effective.
Functionality was put in, but there's no depth to it. For example, the site member csv does not accurately report space membership.
Rich features, ready-to-use templates, excellent customer support, solid search engine, affordable pricing.
As of right now, you cannot easily insert image galleries, polls/surveys, buttons, etc. into a blog.
They are knowledgeable, quick at answering questions and finding solutions. They are also awesome at helping us customize the site.
Ease of use, great graphical interface, great client service - real humans who are accessible.
The support team we received during implementation was superb.
The out-of-the-crate highlights are truly extraordinary and achieve a great deal of what we were keen on for an intranet arrangement.
Positive feedback from users, organized and easy to navigate, responsive customer support, many different features to incorporate, and sleek designs.
Great intranet solution with room for improvement.
Next to that it has all the features you need, easy to use and excellent customer support.
We are now live and I can say there was nothing that we were not able to accomplish in terms of design and customizing the look of our site. This solution is well-thought out and very agile.
Flexibility of the platform: It was so easy to customize and consume their REST APIs.
Program comes generally ready to use with different widgets to customize each space. Allows for integration with Microsoft platform for connection to One Drive.
They are so helpful and always eager to help. Plus, there are 100's of videos, articles, anything to help find the answers we need.
A few times we’ve experienced a glitch that caused content to be lost/missing from the platform, and we weren’t able to determine if it was a user error or a platform glitch.
My experience (Less than 1 year) lets me honestly say the support team is incredibly helpful (and they are super responsive) when I have a question and I know how to ask it.
No Google Docs integration yet (though the company says it will be there in 2017 release). Features like Single Sing On should be a part of base module, we were charged extra for it.
Good UI, easy to use, feature rich, very friendly and prompt customer support. This product has most of the features of Jive but is much more cost effective.
Functionality was put in, but there's no depth to it. For example, the site member csv does not accurately report space membership.
Rich features, ready-to-use templates, excellent customer support, solid search engine, affordable pricing.
As of right now, you cannot easily insert image galleries, polls/surveys, buttons, etc. into a blog.
They are knowledgeable, quick at answering questions and finding solutions. They are also awesome at helping us customize the site.
Ease of use, great graphical interface, great client service - real humans who are accessible.
The support team we received during implementation was superb.
The out-of-the-crate highlights are truly extraordinary and achieve a great deal of what we were keen on for an intranet arrangement.
Positive feedback from users, organized and easy to navigate, responsive customer support, many different features to incorporate, and sleek designs.
Great intranet solution with room for improvement.
Next to that it has all the features you need, easy to use and excellent customer support.
We are now live and I can say there was nothing that we were not able to accomplish in terms of design and customizing the look of our site. This solution is well-thought out and very agile.
Flexibility of the platform: It was so easy to customize and consume their REST APIs.
Program comes generally ready to use with different widgets to customize each space. Allows for integration with Microsoft platform for connection to One Drive.
They are so helpful and always eager to help. Plus, there are 100's of videos, articles, anything to help find the answers we need.
A few times we’ve experienced a glitch that caused content to be lost/missing from the platform, and we weren’t able to determine if it was a user error or a platform glitch.
My experience (Less than 1 year) lets me honestly say the support team is incredibly helpful (and they are super responsive) when I have a question and I know how to ask it.
No Google Docs integration yet (though the company says it will be there in 2017 release). Features like Single Sing On should be a part of base module, we were charged extra for it.
Good UI, easy to use, feature rich, very friendly and prompt customer support. This product has most of the features of Jive but is much more cost effective.
Functionality was put in, but there's no depth to it. For example, the site member csv does not accurately report space membership.
Rich features, ready-to-use templates, excellent customer support, solid search engine, affordable pricing.
As of right now, you cannot easily insert image galleries, polls/surveys, buttons, etc. into a blog.
They are knowledgeable, quick at answering questions and finding solutions. They are also awesome at helping us customize the site.
Ease of use, great graphical interface, great client service - real humans who are accessible.
The support team we received during implementation was superb.
The out-of-the-crate highlights are truly extraordinary and achieve a great deal of what we were keen on for an intranet arrangement.
Positive feedback from users, organized and easy to navigate, responsive customer support, many different features to incorporate, and sleek designs.
Great intranet solution with room for improvement.
Next to that it has all the features you need, easy to use and excellent customer support.
We are now live and I can say there was nothing that we were not able to accomplish in terms of design and customizing the look of our site. This solution is well-thought out and very agile.
Flexibility of the platform: It was so easy to customize and consume their REST APIs.
Program comes generally ready to use with different widgets to customize each space. Allows for integration with Microsoft platform for connection to One Drive.
Hub logo
4.5
25

Intranet & communications platform for digital workplaces

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.8
Pros and Cons from Hub users   
avatar
+11
It's easy to use and maintain, and the customer service is absolutely amazing. Any time we get stuck on how to do something, we email support and they help extremely quickly and effectively.
I was unaware that the build of the site came under "training" rather than "implementation", which increases the cost of development, and so communication on that could clearer.
Helpful templates are of use, ease of use, superb technical support.
Can be hard to use and find your way around if you haven't had necessary training.
We love the Hub because it helps us keep connected among the different branches of the organization despite the physical distance.
I was working on this project alone and my first enquiry email was sent to Pancentric on 13th July.
I really like its simplicity and ease of use. We had relatively basic requirements (no integration with our own systems) and therefore I wanted something that would be quick to develop.
There is no live chat or individual tagging function, but this is in development.
Overall a good experience, replacing our very old and tired intranet with a much more modern look and feel and a good level of functionality out of the box.
It was a relatively easy implementation and the features of the product out of the box satisfied 80% of our requirements. Once you know your way around it admin and updating is straightforward.
I am beginning to see more of the benefits now I am using it more.
It’s a great tool to maintain communicated and updated your worldwide team.
The hub has been great connecting staff during COVID but it was something that was long overdue in our company but it came at the best time.
The software is easy to use and the company spent so much time with us supporting us and training us during the set up process.
It's easy to use and maintain, and the customer service is absolutely amazing. Any time we get stuck on how to do something, we email support and they help extremely quickly and effectively.
I was unaware that the build of the site came under "training" rather than "implementation", which increases the cost of development, and so communication on that could clearer.
Helpful templates are of use, ease of use, superb technical support.
Can be hard to use and find your way around if you haven't had necessary training.
We love the Hub because it helps us keep connected among the different branches of the organization despite the physical distance.
I was working on this project alone and my first enquiry email was sent to Pancentric on 13th July.
I really like its simplicity and ease of use. We had relatively basic requirements (no integration with our own systems) and therefore I wanted something that would be quick to develop.
There is no live chat or individual tagging function, but this is in development.
Overall a good experience, replacing our very old and tired intranet with a much more modern look and feel and a good level of functionality out of the box.
It was a relatively easy implementation and the features of the product out of the box satisfied 80% of our requirements. Once you know your way around it admin and updating is straightforward.
I am beginning to see more of the benefits now I am using it more.
It’s a great tool to maintain communicated and updated your worldwide team.
The hub has been great connecting staff during COVID but it was something that was long overdue in our company but it came at the best time.
The software is easy to use and the company spent so much time with us supporting us and training us during the set up process.
It's easy to use and maintain, and the customer service is absolutely amazing. Any time we get stuck on how to do something, we email support and they help extremely quickly and effectively.
I was unaware that the build of the site came under "training" rather than "implementation", which increases the cost of development, and so communication on that could clearer.
Helpful templates are of use, ease of use, superb technical support.
Can be hard to use and find your way around if you haven't had necessary training.
We love the Hub because it helps us keep connected among the different branches of the organization despite the physical distance.
I was working on this project alone and my first enquiry email was sent to Pancentric on 13th July.
I really like its simplicity and ease of use. We had relatively basic requirements (no integration with our own systems) and therefore I wanted something that would be quick to develop.
There is no live chat or individual tagging function, but this is in development.
Overall a good experience, replacing our very old and tired intranet with a much more modern look and feel and a good level of functionality out of the box.
It was a relatively easy implementation and the features of the product out of the box satisfied 80% of our requirements. Once you know your way around it admin and updating is straightforward.
I am beginning to see more of the benefits now I am using it more.
It’s a great tool to maintain communicated and updated your worldwide team.
The hub has been great connecting staff during COVID but it was something that was long overdue in our company but it came at the best time.
The software is easy to use and the company spent so much time with us supporting us and training us during the set up process.
Zoho Desk logo
4.5
2.1K

Superior customer service. Lasting experiences.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.5
    Customer support
    4.3
Pros and Cons from Zoho Desk users   
avatar
avatar
avatar
+15
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Document360 logo
4.7
200

#1 Rated Knowledge base and Documentation software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.9
Pros and Cons from Document360 users   
avatar
+15
Document360 is a great software to help increase your knowledge and the great part is that it is very inexpensive. I would suggest everyone to at least try it once.
Formatting, bullets, spacing, we struggle through this with each article we create.
I like that the Document 360 team is very open to feature requests and suggestions on how to improve their product. They have a great support system as well.
It can be hard to set up with other applications we use often.
The thing that I like most about this software is the constant improvements and upgrades. Feedback is always welcomed and then used to make the product better for everyone.
Because it is a complete application, the setup sometimes can be a little scary.
It is just amazing how fast support team answer our questions. I like that the post-sales activities, our vendor checks regularly on our side if there are issues, or questions.
Initially, PDF export was not functioning well.
Creating and updating articles is really easy. The support / customer success team is eager to help and to build and deploy new functionality.
Switching to this cloud-based system greatly improved productivity and workflow. Going from separate documents to an integrated system makes search much better, which serves our customers better.
Overall, my experience with Document 360 has been great. I appreciate that it is fairly priced compared to other Knowledge Base options on the market.
Product is easy to use and easy to navigate through. Good fit for creating knowledge base webpage.
Very easy to use and works great for our Help Center.
The best thing about this software is how easy it is to use and deploy.
I am happy to work with the whole package Document360 offers. It is not only the simplicity when creating and organizing articles but also the storing of images and videos one use in them.
We use Document360 for our customer help center and it works great for this use case.
Flexible, customizable portal. Very responsive and helpful customer support.
The ability to quickly add and organise sections when your application is rapidly changing ensures that your customers are always looking at the correct data.
Document360 is a great software to help increase your knowledge and the great part is that it is very inexpensive. I would suggest everyone to at least try it once.
Formatting, bullets, spacing, we struggle through this with each article we create.
I like that the Document 360 team is very open to feature requests and suggestions on how to improve their product. They have a great support system as well.
It can be hard to set up with other applications we use often.
The thing that I like most about this software is the constant improvements and upgrades. Feedback is always welcomed and then used to make the product better for everyone.
Because it is a complete application, the setup sometimes can be a little scary.
It is just amazing how fast support team answer our questions. I like that the post-sales activities, our vendor checks regularly on our side if there are issues, or questions.
Initially, PDF export was not functioning well.
Creating and updating articles is really easy. The support / customer success team is eager to help and to build and deploy new functionality.
Switching to this cloud-based system greatly improved productivity and workflow. Going from separate documents to an integrated system makes search much better, which serves our customers better.
Overall, my experience with Document 360 has been great. I appreciate that it is fairly priced compared to other Knowledge Base options on the market.
Product is easy to use and easy to navigate through. Good fit for creating knowledge base webpage.
Very easy to use and works great for our Help Center.
The best thing about this software is how easy it is to use and deploy.
I am happy to work with the whole package Document360 offers. It is not only the simplicity when creating and organizing articles but also the storing of images and videos one use in them.
We use Document360 for our customer help center and it works great for this use case.
Flexible, customizable portal. Very responsive and helpful customer support.
The ability to quickly add and organise sections when your application is rapidly changing ensures that your customers are always looking at the correct data.
Document360 is a great software to help increase your knowledge and the great part is that it is very inexpensive. I would suggest everyone to at least try it once.
Formatting, bullets, spacing, we struggle through this with each article we create.
I like that the Document 360 team is very open to feature requests and suggestions on how to improve their product. They have a great support system as well.
It can be hard to set up with other applications we use often.
The thing that I like most about this software is the constant improvements and upgrades. Feedback is always welcomed and then used to make the product better for everyone.
Because it is a complete application, the setup sometimes can be a little scary.
It is just amazing how fast support team answer our questions. I like that the post-sales activities, our vendor checks regularly on our side if there are issues, or questions.
Initially, PDF export was not functioning well.
Creating and updating articles is really easy. The support / customer success team is eager to help and to build and deploy new functionality.
Switching to this cloud-based system greatly improved productivity and workflow. Going from separate documents to an integrated system makes search much better, which serves our customers better.
Overall, my experience with Document 360 has been great. I appreciate that it is fairly priced compared to other Knowledge Base options on the market.
Product is easy to use and easy to navigate through. Good fit for creating knowledge base webpage.
Very easy to use and works great for our Help Center.
The best thing about this software is how easy it is to use and deploy.
I am happy to work with the whole package Document360 offers. It is not only the simplicity when creating and organizing articles but also the storing of images and videos one use in them.
We use Document360 for our customer help center and it works great for this use case.
Flexible, customizable portal. Very responsive and helpful customer support.
The ability to quickly add and organise sections when your application is rapidly changing ensures that your customers are always looking at the correct data.
Freshworks Customer Service Suite logo
5.0
1

Omnichannel customer support software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    3.0
    Features
    5.0
    Customer support
    3.0
Pros and Cons from Freshworks Customer Service Suite users   
No pros & cons found
Zendesk Suite logo
4.4
3.8K

Service-first CRM company that builds support & sales tools

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.3
Pros and Cons from Zendesk Suite users   
+15
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
The Generator logo
0

A simple and interactive course builder

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Reviews Sentiment
ic-pricetag

No reviews

Positive Reviews
ic-pricetag

No reviews

Rating Breakdown
    Value for money
    0.0
    Ease of use
    0.0
    Features
    0.0
    Customer support
    0.0
Pros and Cons from The Generator users   
No pros & cons found
TeamSupport logo
4.5
844

The complete B2B solution for great customer support

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.3
    Customer support
    4.5
Pros and Cons from TeamSupport users   
avatar
avatar
+15
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
ThinkOwl logo
0

Customer service software powered by AI

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Reviews Sentiment
ic-pricetag

No reviews

Positive Reviews
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No reviews

Rating Breakdown
    Value for money
    0.0
    Ease of use
    0.0
    Features
    0.0
    Customer support
    0.0
Pros and Cons from ThinkOwl users   
No pros & cons found
NotoWare logo
0

Knowledge management solution for small to large businesses

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Reviews Sentiment
ic-pricetag

No reviews

Positive Reviews
ic-pricetag

No reviews

Rating Breakdown
    Value for money
    0.0
    Ease of use
    0.0
    Features
    0.0
    Customer support
    0.0
Pros and Cons from NotoWare users   
No pros & cons found
MangoApps logo
4.4
144

Bring your frontline and office teams together

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.3
    Features
    4.2
    Customer support
    4.4
Pros and Cons from MangoApps users   
avatar
avatar
+15
The improvement you get in communication between employees is great and results in far better proficiencies across your whole business.
Many international debit/credit cards don't work on the payment platform, and to make matters worse the company shuts off access to your account as soon as a payment fails.
Best to remember that no commercially available product is going to be perfect for everyone, so taking this into consideration they have done a great job in developing the product.
The page refresh lags a bit. So sometimes when I'm working I find that things seem a bit sluggish.
Great support and they reach out quickly with answers or help resolve any issues in a timely manner.
The biggest negative aspect of this software is that you cannot conduct meetings with more than one person.
What we have loved most about about MangoApps is how helpful the team was in guiding us through every step of the implementation.
The search feature doesn't always pick up what I'm looking for, which can be frustrating.
It's very easy to use and makes everything super organized. I like the fact there is an app and I can download it to my phone and use the chat function when I am on the go.
Great Tool for streamlining communication and running an effective organization.
I love the ability to see documents and policies by specific departments and to have quick access to different integrated services.
What I like most about this software is the opportunities it creates to sync together our distanced community.
Great for collaboration and information sharing between inter-companies.
Easy to use and easy to navigate. Software is friendly to users who are not computer saavy.
I found the ease of adding and removing guest users for seasonal employees, with low pricing very attractive points.
Easy to Use, Cost Effective Collaboration Platform.
I also like how customizable the site can be. Multiple integrations with tools we already use.
Easy to use, very customizable, and helpful customer support when problems arised.
The improvement you get in communication between employees is great and results in far better proficiencies across your whole business.
Many international debit/credit cards don't work on the payment platform, and to make matters worse the company shuts off access to your account as soon as a payment fails.
Best to remember that no commercially available product is going to be perfect for everyone, so taking this into consideration they have done a great job in developing the product.
The page refresh lags a bit. So sometimes when I'm working I find that things seem a bit sluggish.
Great support and they reach out quickly with answers or help resolve any issues in a timely manner.
The biggest negative aspect of this software is that you cannot conduct meetings with more than one person.
What we have loved most about about MangoApps is how helpful the team was in guiding us through every step of the implementation.
The search feature doesn't always pick up what I'm looking for, which can be frustrating.
It's very easy to use and makes everything super organized. I like the fact there is an app and I can download it to my phone and use the chat function when I am on the go.
Great Tool for streamlining communication and running an effective organization.
I love the ability to see documents and policies by specific departments and to have quick access to different integrated services.
What I like most about this software is the opportunities it creates to sync together our distanced community.
Great for collaboration and information sharing between inter-companies.
Easy to use and easy to navigate. Software is friendly to users who are not computer saavy.
I found the ease of adding and removing guest users for seasonal employees, with low pricing very attractive points.
Easy to Use, Cost Effective Collaboration Platform.
I also like how customizable the site can be. Multiple integrations with tools we already use.
Easy to use, very customizable, and helpful customer support when problems arised.
The improvement you get in communication between employees is great and results in far better proficiencies across your whole business.
Many international debit/credit cards don't work on the payment platform, and to make matters worse the company shuts off access to your account as soon as a payment fails.
Best to remember that no commercially available product is going to be perfect for everyone, so taking this into consideration they have done a great job in developing the product.
The page refresh lags a bit. So sometimes when I'm working I find that things seem a bit sluggish.
Great support and they reach out quickly with answers or help resolve any issues in a timely manner.
The biggest negative aspect of this software is that you cannot conduct meetings with more than one person.
What we have loved most about about MangoApps is how helpful the team was in guiding us through every step of the implementation.
The search feature doesn't always pick up what I'm looking for, which can be frustrating.
It's very easy to use and makes everything super organized. I like the fact there is an app and I can download it to my phone and use the chat function when I am on the go.
Great Tool for streamlining communication and running an effective organization.
I love the ability to see documents and policies by specific departments and to have quick access to different integrated services.
What I like most about this software is the opportunities it creates to sync together our distanced community.
Great for collaboration and information sharing between inter-companies.
Easy to use and easy to navigate. Software is friendly to users who are not computer saavy.
I found the ease of adding and removing guest users for seasonal employees, with low pricing very attractive points.
Easy to Use, Cost Effective Collaboration Platform.
I also like how customizable the site can be. Multiple integrations with tools we already use.
Easy to use, very customizable, and helpful customer support when problems arised.
Aha! logo
4.7
524

Aha! is the world's #1 product development software.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.4
    Features
    4.7
    Customer support
    4.9
Pros and Cons from Aha! users   
avatar
avatar
+15
Customer support was great and really helpful - [SENSITIVE CONTENT HIDDEN] went above and beyond to successfully help me several times, I do appreciate it.
It can suck up a lot of time just configuring and experimenting.
Their support is also incredibly responsive and friendly, and their documentation is good. It's been really easy for me to teach myself the ins and outs of the product and get answers to my questions.
The inability to two-way integrate with Pivotal Tracker has proven extremely difficult in optimizing our workflow with our other teams (design, engineering etc.).
Good, support are brilliant. Often find the solution complicated, requiring research and dedication on how to set it up correctly.
During the evaluation period I did not find any specific features that I dislike.
This really helps with strategy and helping to inform everyone why we are doing something. When everyone understands the shared vision it makes it that much easier to execute and track.
Platform can be confusing at times. There are times where i cant find a specific ticket for unknown reasons.
I also like that you can have an idea portal to solicit input from customers/end users. The investor presentation deck is also super useful.
I get a great overview of customer ideas, and, most important, the customers have the possibility to vote, which they have been asking for.
The roadmap feature is very good and it helped to organize some of our project timelines. I like that it's more than just a roadmap, you can integrate with Jira, you can add tasks.
We have had great success at visualizing complex product and portfolio roadmaps, where previously we were creating multiple separate PowerPoint presentations to capture the same information.
Superb product, flawless customer support, fast replies and personal support.
The user experience and design of the product is very well done and he customer support is outstanding.
There's an abundance of helpful documentation, and the support staff is also excellent.
Love all of the features available within the software and ease of use.
Extremely positive interaction with Aha! overall. We're still finding our way and really appreciate the support that's available with our subscription.
The customization and integration capabilities are better and more user-friendly than any I've seen in any product.
Customer support was great and really helpful - [SENSITIVE CONTENT HIDDEN] went above and beyond to successfully help me several times, I do appreciate it.
It can suck up a lot of time just configuring and experimenting.
Their support is also incredibly responsive and friendly, and their documentation is good. It's been really easy for me to teach myself the ins and outs of the product and get answers to my questions.
The inability to two-way integrate with Pivotal Tracker has proven extremely difficult in optimizing our workflow with our other teams (design, engineering etc.).
Good, support are brilliant. Often find the solution complicated, requiring research and dedication on how to set it up correctly.
During the evaluation period I did not find any specific features that I dislike.
This really helps with strategy and helping to inform everyone why we are doing something. When everyone understands the shared vision it makes it that much easier to execute and track.
Platform can be confusing at times. There are times where i cant find a specific ticket for unknown reasons.
I also like that you can have an idea portal to solicit input from customers/end users. The investor presentation deck is also super useful.
I get a great overview of customer ideas, and, most important, the customers have the possibility to vote, which they have been asking for.
The roadmap feature is very good and it helped to organize some of our project timelines. I like that it's more than just a roadmap, you can integrate with Jira, you can add tasks.
We have had great success at visualizing complex product and portfolio roadmaps, where previously we were creating multiple separate PowerPoint presentations to capture the same information.
Superb product, flawless customer support, fast replies and personal support.
The user experience and design of the product is very well done and he customer support is outstanding.
There's an abundance of helpful documentation, and the support staff is also excellent.
Love all of the features available within the software and ease of use.
Extremely positive interaction with Aha! overall. We're still finding our way and really appreciate the support that's available with our subscription.
The customization and integration capabilities are better and more user-friendly than any I've seen in any product.
Customer support was great and really helpful - [SENSITIVE CONTENT HIDDEN] went above and beyond to successfully help me several times, I do appreciate it.
It can suck up a lot of time just configuring and experimenting.
Their support is also incredibly responsive and friendly, and their documentation is good. It's been really easy for me to teach myself the ins and outs of the product and get answers to my questions.
The inability to two-way integrate with Pivotal Tracker has proven extremely difficult in optimizing our workflow with our other teams (design, engineering etc.).
Good, support are brilliant. Often find the solution complicated, requiring research and dedication on how to set it up correctly.
During the evaluation period I did not find any specific features that I dislike.
This really helps with strategy and helping to inform everyone why we are doing something. When everyone understands the shared vision it makes it that much easier to execute and track.
Platform can be confusing at times. There are times where i cant find a specific ticket for unknown reasons.
I also like that you can have an idea portal to solicit input from customers/end users. The investor presentation deck is also super useful.
I get a great overview of customer ideas, and, most important, the customers have the possibility to vote, which they have been asking for.
The roadmap feature is very good and it helped to organize some of our project timelines. I like that it's more than just a roadmap, you can integrate with Jira, you can add tasks.
We have had great success at visualizing complex product and portfolio roadmaps, where previously we were creating multiple separate PowerPoint presentations to capture the same information.
Superb product, flawless customer support, fast replies and personal support.
The user experience and design of the product is very well done and he customer support is outstanding.
There's an abundance of helpful documentation, and the support staff is also excellent.
Love all of the features available within the software and ease of use.
Extremely positive interaction with Aha! overall. We're still finding our way and really appreciate the support that's available with our subscription.
The customization and integration capabilities are better and more user-friendly than any I've seen in any product.
Shelf logo
4.8
103

The Modern Knowledge Platform for The On-Demand World

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.8
    Features
    4.6
    Customer support
    5.0
Pros and Cons from Shelf users   
avatar
avatar
+13
Overall, Shelf has been amazing. When I've had any questions or issues, Rick has been a pleasure to work with.
If you're looking for a practical no nonsense tool that manages your informational inputs and integrates them with your your organizational structure and work outputs then look no further.
Highly recommended platform. I loved the options, customer support, very fast and easy to use, also user friendly.
Dropbox, GDrive, OneDrive it's a mess - not anymore.
Overall I have had a great experience with Shelf. The Shelf Team has been so incredibly helpful in the launch and revamps of the platform.
We tried this and the window would be to small or to big, causing the agents frustration when answering calls.
It's easy to use, easy to learn, easy to master and has good functionality.
Nothing really, I think setting up/picking any DAM tool can be a pain but thats not their issue, its just a big decision since migrating off of one onto another is very hard.
The Shelf team also does a great job of constantly making new enhancements to the software so the user experience is always improving.
Even as an Administrator user, I enjoy the capabilities of being able to track the number of interactions other users have with certain content.
Just like its integrations with other productivity tools such as GSuite, Gmail, Dropbox, Evernote, and others, Shelf integrates with your workflow seamlessly.
I liked the tree option, plus implementation onto the other platform is very useful.
I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use.
Enables agents to reference policies and processes quickly to provide optimal customer service and resolution to customer concerns. Searching for a document is easy.
The product is intuitive to use and very user friendly compared to their competitors.
It integrates well into our existing systems and serves as our main focal point for organization.
Overall, Shelf has been amazing. When I've had any questions or issues, Rick has been a pleasure to work with.
If you're looking for a practical no nonsense tool that manages your informational inputs and integrates them with your your organizational structure and work outputs then look no further.
Highly recommended platform. I loved the options, customer support, very fast and easy to use, also user friendly.
Dropbox, GDrive, OneDrive it's a mess - not anymore.
Overall I have had a great experience with Shelf. The Shelf Team has been so incredibly helpful in the launch and revamps of the platform.
We tried this and the window would be to small or to big, causing the agents frustration when answering calls.
It's easy to use, easy to learn, easy to master and has good functionality.
Nothing really, I think setting up/picking any DAM tool can be a pain but thats not their issue, its just a big decision since migrating off of one onto another is very hard.
The Shelf team also does a great job of constantly making new enhancements to the software so the user experience is always improving.
Even as an Administrator user, I enjoy the capabilities of being able to track the number of interactions other users have with certain content.
Just like its integrations with other productivity tools such as GSuite, Gmail, Dropbox, Evernote, and others, Shelf integrates with your workflow seamlessly.
I liked the tree option, plus implementation onto the other platform is very useful.
I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use.
Enables agents to reference policies and processes quickly to provide optimal customer service and resolution to customer concerns. Searching for a document is easy.
The product is intuitive to use and very user friendly compared to their competitors.
It integrates well into our existing systems and serves as our main focal point for organization.
Overall, Shelf has been amazing. When I've had any questions or issues, Rick has been a pleasure to work with.
If you're looking for a practical no nonsense tool that manages your informational inputs and integrates them with your your organizational structure and work outputs then look no further.
Highly recommended platform. I loved the options, customer support, very fast and easy to use, also user friendly.
Dropbox, GDrive, OneDrive it's a mess - not anymore.
Overall I have had a great experience with Shelf. The Shelf Team has been so incredibly helpful in the launch and revamps of the platform.
We tried this and the window would be to small or to big, causing the agents frustration when answering calls.
It's easy to use, easy to learn, easy to master and has good functionality.
Nothing really, I think setting up/picking any DAM tool can be a pain but thats not their issue, its just a big decision since migrating off of one onto another is very hard.
The Shelf team also does a great job of constantly making new enhancements to the software so the user experience is always improving.
Even as an Administrator user, I enjoy the capabilities of being able to track the number of interactions other users have with certain content.
Just like its integrations with other productivity tools such as GSuite, Gmail, Dropbox, Evernote, and others, Shelf integrates with your workflow seamlessly.
I liked the tree option, plus implementation onto the other platform is very useful.
I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use.
Enables agents to reference policies and processes quickly to provide optimal customer service and resolution to customer concerns. Searching for a document is easy.
The product is intuitive to use and very user friendly compared to their competitors.
It integrates well into our existing systems and serves as our main focal point for organization.
Slack logo

Slack

4.7
23.1K

A single place for team communication and workflows

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.4
Pros and Cons from Slack users   
avatar
+15
The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.
While they are only visible to me, I am always worried that I accidentally posted something wrong.
I like the different slack channels for various departments, tech-support, team, individual messaging, and celebrating my teams successes or helping each other out with account challenges.
I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.
Slack has been a winner for me no matter which role I am filling. Teams adopt it quickly it's easy to use, easy to set up, and has abundant opportunities for integrations.
I hate hate hate how often I struggle with using the video share and audio when someone calls me on slack. It almost never works for me.
Slack has been the best decision made as far as intra-company communications platform, and also project friendly. Sharing of files and easy display help save time and effort.
They found it awkward that everything was a chat in Slack and uncomfortable with sending out a message that may "bother" others for small issues, and reverted to email, even with consistent reminders.
Super easy set up, effortless onboarding, and great pricing plan for small groups. It has strong search functionality and intuitive threading.
I like the chat option because I can send and receive real-time messages and chat with my team directly and the Slack messaging app is very powerful and amazing.
You can have fun and customize. For example: We have a 'Jokes' channel that the slack bot will tell you jokes if you ask 'bot tell me a dad joke'- It's amazing.
It's super easy to stay connected with all of your colleagues. The desktop app is very nice.
It combines the depth you get from email communications with the efficiency of texting. And, if you do it right it is great for building a good, fun company culture.
In addition, files are saved and archived for easy access. I also liked the ease of use and ability to collaborate with anyone in your organization.
I love the giphy option, some of the gif’s are hilarious. Also, some of the integrations are very useful - google calendar especially.
I like the ability to quickly reach out to someone with a quick question vs. email. Having groups is also useful for the same reason of quickly updating a broader, interested audience.
Slack was a great platform that made the workplace feel like a community. Its user friendly interface allowed everyone to come together and share messages of high importance.
OVerall Slack is very good and highly recommended if your budget allows it.
The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.
While they are only visible to me, I am always worried that I accidentally posted something wrong.
I like the different slack channels for various departments, tech-support, team, individual messaging, and celebrating my teams successes or helping each other out with account challenges.
I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.
Slack has been a winner for me no matter which role I am filling. Teams adopt it quickly it's easy to use, easy to set up, and has abundant opportunities for integrations.
I hate hate hate how often I struggle with using the video share and audio when someone calls me on slack. It almost never works for me.
Slack has been the best decision made as far as intra-company communications platform, and also project friendly. Sharing of files and easy display help save time and effort.
They found it awkward that everything was a chat in Slack and uncomfortable with sending out a message that may "bother" others for small issues, and reverted to email, even with consistent reminders.
Super easy set up, effortless onboarding, and great pricing plan for small groups. It has strong search functionality and intuitive threading.
I like the chat option because I can send and receive real-time messages and chat with my team directly and the Slack messaging app is very powerful and amazing.
You can have fun and customize. For example: We have a 'Jokes' channel that the slack bot will tell you jokes if you ask 'bot tell me a dad joke'- It's amazing.
It's super easy to stay connected with all of your colleagues. The desktop app is very nice.
It combines the depth you get from email communications with the efficiency of texting. And, if you do it right it is great for building a good, fun company culture.
In addition, files are saved and archived for easy access. I also liked the ease of use and ability to collaborate with anyone in your organization.
I love the giphy option, some of the gif’s are hilarious. Also, some of the integrations are very useful - google calendar especially.
I like the ability to quickly reach out to someone with a quick question vs. email. Having groups is also useful for the same reason of quickly updating a broader, interested audience.
Slack was a great platform that made the workplace feel like a community. Its user friendly interface allowed everyone to come together and share messages of high importance.
OVerall Slack is very good and highly recommended if your budget allows it.
The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.
While they are only visible to me, I am always worried that I accidentally posted something wrong.
I like the different slack channels for various departments, tech-support, team, individual messaging, and celebrating my teams successes or helping each other out with account challenges.
I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.
Slack has been a winner for me no matter which role I am filling. Teams adopt it quickly it's easy to use, easy to set up, and has abundant opportunities for integrations.
I hate hate hate how often I struggle with using the video share and audio when someone calls me on slack. It almost never works for me.
Slack has been the best decision made as far as intra-company communications platform, and also project friendly. Sharing of files and easy display help save time and effort.
They found it awkward that everything was a chat in Slack and uncomfortable with sending out a message that may "bother" others for small issues, and reverted to email, even with consistent reminders.
Super easy set up, effortless onboarding, and great pricing plan for small groups. It has strong search functionality and intuitive threading.
I like the chat option because I can send and receive real-time messages and chat with my team directly and the Slack messaging app is very powerful and amazing.
You can have fun and customize. For example: We have a 'Jokes' channel that the slack bot will tell you jokes if you ask 'bot tell me a dad joke'- It's amazing.
It's super easy to stay connected with all of your colleagues. The desktop app is very nice.
It combines the depth you get from email communications with the efficiency of texting. And, if you do it right it is great for building a good, fun company culture.
In addition, files are saved and archived for easy access. I also liked the ease of use and ability to collaborate with anyone in your organization.
I love the giphy option, some of the gif’s are hilarious. Also, some of the integrations are very useful - google calendar especially.
I like the ability to quickly reach out to someone with a quick question vs. email. Having groups is also useful for the same reason of quickly updating a broader, interested audience.
Slack was a great platform that made the workplace feel like a community. Its user friendly interface allowed everyone to come together and share messages of high importance.
OVerall Slack is very good and highly recommended if your budget allows it.
Wix logo
4.4
9.4K

Website builder & business management platform

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.2
Pros and Cons from Wix users   
avatar
avatar
avatar
+15
I find it truly amazing how little work I need to put in to make an amazing website. You will have people think the website was made by a professional not by yourself in a short amount of time.
Their policies are ridiculous and customer service knowledge and etiquette are terrible. I have to share the latest bizarre policy I've run into.
I found WIX through an advertisement that claimed that the software was easy to use to create a website for yourself and it's true. It's easy to use and also fun to use.
Sometimes the apps cost money or you have limited amount of the app you can use before it costs money. This is frustrating when you start using it and then realize you are stuck.
You will like Wix and I'm sure with a little time and effort and your creative juices flowing, you can create a spectacular website that is user friendly and your customers would appreciate.
The only problem that I have faced is that trying get to different pages of your website while in editing mode is confusing.
I couldn’t be happier about WIX. My company is been using it for over 3 years and I love their products, their customer service and the quality offered at a very competitive price.
It is frustrating when you try to customize, but it does not save or does not work out the way you had thought or intended it to.
It's a great way to make a good portfolio, that's the only reason I use Wix over WordPress in my portfolio site. It's free, it's easy to update, has a great video uploader, sketchfab interaction.
Overall with the free trial it has been very nice. Very easy to use and great templates are available.
Wix is AWESOME for beginners. I love that I didn't have to know exactly what I was doing (ie like how to code) to create a stellar site.
I love Wix's ease of use and user friendly interface. I have been using it for over two years for our agencies website and we have loved it.
What I liked most about this software is how fun it is to design my own page and be creative in how the layout looks.
It is an excellent way to have a website with zero cost. Easy handling and with a variety of designs is a great tool for a company that is starting and wants to show their work on the internet.
It's such a great site where it's super user friendly and if you need assistance with things you're instantly able to get an answer from the customer service area.
Wix helps the user to make an outstanding website and with an affordable price. It is very easy to use it.
It is very easy to be integrated with your actual domain ( if you have one, otherwise you can get one from wix). Takes 0 time to set up a professional and good looking website, great SEO management.
The best thing from Wix es the ease of use, intuitive and you do not have to be an expert to set your first web page. It have the free version and the possibility of SEO integration.
I find it truly amazing how little work I need to put in to make an amazing website. You will have people think the website was made by a professional not by yourself in a short amount of time.
Their policies are ridiculous and customer service knowledge and etiquette are terrible. I have to share the latest bizarre policy I've run into.
I found WIX through an advertisement that claimed that the software was easy to use to create a website for yourself and it's true. It's easy to use and also fun to use.
Sometimes the apps cost money or you have limited amount of the app you can use before it costs money. This is frustrating when you start using it and then realize you are stuck.
You will like Wix and I'm sure with a little time and effort and your creative juices flowing, you can create a spectacular website that is user friendly and your customers would appreciate.
The only problem that I have faced is that trying get to different pages of your website while in editing mode is confusing.
I couldn’t be happier about WIX. My company is been using it for over 3 years and I love their products, their customer service and the quality offered at a very competitive price.
It is frustrating when you try to customize, but it does not save or does not work out the way you had thought or intended it to.
It's a great way to make a good portfolio, that's the only reason I use Wix over WordPress in my portfolio site. It's free, it's easy to update, has a great video uploader, sketchfab interaction.
Overall with the free trial it has been very nice. Very easy to use and great templates are available.
Wix is AWESOME for beginners. I love that I didn't have to know exactly what I was doing (ie like how to code) to create a stellar site.
I love Wix's ease of use and user friendly interface. I have been using it for over two years for our agencies website and we have loved it.
What I liked most about this software is how fun it is to design my own page and be creative in how the layout looks.
It is an excellent way to have a website with zero cost. Easy handling and with a variety of designs is a great tool for a company that is starting and wants to show their work on the internet.
It's such a great site where it's super user friendly and if you need assistance with things you're instantly able to get an answer from the customer service area.
Wix helps the user to make an outstanding website and with an affordable price. It is very easy to use it.
It is very easy to be integrated with your actual domain ( if you have one, otherwise you can get one from wix). Takes 0 time to set up a professional and good looking website, great SEO management.
The best thing from Wix es the ease of use, intuitive and you do not have to be an expert to set your first web page. It have the free version and the possibility of SEO integration.
I find it truly amazing how little work I need to put in to make an amazing website. You will have people think the website was made by a professional not by yourself in a short amount of time.
Their policies are ridiculous and customer service knowledge and etiquette are terrible. I have to share the latest bizarre policy I've run into.
I found WIX through an advertisement that claimed that the software was easy to use to create a website for yourself and it's true. It's easy to use and also fun to use.
Sometimes the apps cost money or you have limited amount of the app you can use before it costs money. This is frustrating when you start using it and then realize you are stuck.
You will like Wix and I'm sure with a little time and effort and your creative juices flowing, you can create a spectacular website that is user friendly and your customers would appreciate.
The only problem that I have faced is that trying get to different pages of your website while in editing mode is confusing.
I couldn’t be happier about WIX. My company is been using it for over 3 years and I love their products, their customer service and the quality offered at a very competitive price.
It is frustrating when you try to customize, but it does not save or does not work out the way you had thought or intended it to.
It's a great way to make a good portfolio, that's the only reason I use Wix over WordPress in my portfolio site. It's free, it's easy to update, has a great video uploader, sketchfab interaction.
Overall with the free trial it has been very nice. Very easy to use and great templates are available.
Wix is AWESOME for beginners. I love that I didn't have to know exactly what I was doing (ie like how to code) to create a stellar site.
I love Wix's ease of use and user friendly interface. I have been using it for over two years for our agencies website and we have loved it.
What I liked most about this software is how fun it is to design my own page and be creative in how the layout looks.
It is an excellent way to have a website with zero cost. Easy handling and with a variety of designs is a great tool for a company that is starting and wants to show their work on the internet.
It's such a great site where it's super user friendly and if you need assistance with things you're instantly able to get an answer from the customer service area.
Wix helps the user to make an outstanding website and with an affordable price. It is very easy to use it.
It is very easy to be integrated with your actual domain ( if you have one, otherwise you can get one from wix). Takes 0 time to set up a professional and good looking website, great SEO management.
The best thing from Wix es the ease of use, intuitive and you do not have to be an expert to set your first web page. It have the free version and the possibility of SEO integration.
monday.com logo

monday.com

4.6
4.6K

Project Management Made Easy

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.5
Pros and Cons from monday.com users   
avatar
avatar
avatar
+15
The best feature of monday.com is its ability to help you integrate your tasks into your calendar. The easy to use tool allows you to efficiently manage projects and meet deadlines.
The software spam your inbox with many unwanted mails. Unable to track project goals easily.
Visually stunning and satisfying great tool helps in smooth management of our projects, ditching the need for any spreadsheets and manual tracking.
We eventually stopped using this software because the UI was very limited in it's features. Our team didn't really catch on, and we abandoned the software after a year.
I really love a lot about Monday. It's clean, has a beautiful design, easy to use and just overall a great product.
Terrible with the customer service. We are now actively looking for a replacement.
I really like the beautiful, intuitive and easy-to-use interface, if you used similiar tools before you will be at ease with monday.com.
Sometimes the information gets lost on each ticket, especially on larger teams.
I love its ease of use, the ability to track by project, and the ability to customize the templates to fit your needs.
I also appreciate the ease with which participants can be added in order to follow progress of tasks. What I appreciate most is how easy it is to manipulate tasks.
IT's one of those tools you enjoy using aesthetically. For general project or product management, it works great and is super easy to figure out.
Monday is very easy to use, has excellent help and tutorials, and extremely responsive tech support. They regularly add new features and improvements.
The clarity of which you can identify the tasks necessary and the way the tasks roll up to completion. I like that it has clear large status bars that you can customize for ease of viewing.
I love how flexible and powerful Monday.com is. It is very easy to build out tracking sheets that interact with Aeschylus other and dynamically update.
And customer support/community around the platform is great, the folks at monday.com are quick to respond and help out with getting you up and running with specific needs and requirements.
I like that there are templates for a variety of project types available, and that there are many integration opportunities.
I am also a big fan of the customization available on the grids and with the premium subscription, you have a whole lot of integration and automation options available.
Easy to use interface, good user community, one tool that can make the work of 4 (planning, customers, testing, budgeting) and anything else you turn it into.
The best feature of monday.com is its ability to help you integrate your tasks into your calendar. The easy to use tool allows you to efficiently manage projects and meet deadlines.
The software spam your inbox with many unwanted mails. Unable to track project goals easily.
Visually stunning and satisfying great tool helps in smooth management of our projects, ditching the need for any spreadsheets and manual tracking.
We eventually stopped using this software because the UI was very limited in it's features. Our team didn't really catch on, and we abandoned the software after a year.
I really love a lot about Monday. It's clean, has a beautiful design, easy to use and just overall a great product.
Terrible with the customer service. We are now actively looking for a replacement.
I really like the beautiful, intuitive and easy-to-use interface, if you used similiar tools before you will be at ease with monday.com.
Sometimes the information gets lost on each ticket, especially on larger teams.
I love its ease of use, the ability to track by project, and the ability to customize the templates to fit your needs.
I also appreciate the ease with which participants can be added in order to follow progress of tasks. What I appreciate most is how easy it is to manipulate tasks.
IT's one of those tools you enjoy using aesthetically. For general project or product management, it works great and is super easy to figure out.
Monday is very easy to use, has excellent help and tutorials, and extremely responsive tech support. They regularly add new features and improvements.
The clarity of which you can identify the tasks necessary and the way the tasks roll up to completion. I like that it has clear large status bars that you can customize for ease of viewing.
I love how flexible and powerful Monday.com is. It is very easy to build out tracking sheets that interact with Aeschylus other and dynamically update.
And customer support/community around the platform is great, the folks at monday.com are quick to respond and help out with getting you up and running with specific needs and requirements.
I like that there are templates for a variety of project types available, and that there are many integration opportunities.
I am also a big fan of the customization available on the grids and with the premium subscription, you have a whole lot of integration and automation options available.
Easy to use interface, good user community, one tool that can make the work of 4 (planning, customers, testing, budgeting) and anything else you turn it into.
The best feature of monday.com is its ability to help you integrate your tasks into your calendar. The easy to use tool allows you to efficiently manage projects and meet deadlines.
The software spam your inbox with many unwanted mails. Unable to track project goals easily.
Visually stunning and satisfying great tool helps in smooth management of our projects, ditching the need for any spreadsheets and manual tracking.
We eventually stopped using this software because the UI was very limited in it's features. Our team didn't really catch on, and we abandoned the software after a year.
I really love a lot about Monday. It's clean, has a beautiful design, easy to use and just overall a great product.
Terrible with the customer service. We are now actively looking for a replacement.
I really like the beautiful, intuitive and easy-to-use interface, if you used similiar tools before you will be at ease with monday.com.
Sometimes the information gets lost on each ticket, especially on larger teams.
I love its ease of use, the ability to track by project, and the ability to customize the templates to fit your needs.
I also appreciate the ease with which participants can be added in order to follow progress of tasks. What I appreciate most is how easy it is to manipulate tasks.
IT's one of those tools you enjoy using aesthetically. For general project or product management, it works great and is super easy to figure out.
Monday is very easy to use, has excellent help and tutorials, and extremely responsive tech support. They regularly add new features and improvements.
The clarity of which you can identify the tasks necessary and the way the tasks roll up to completion. I like that it has clear large status bars that you can customize for ease of viewing.
I love how flexible and powerful Monday.com is. It is very easy to build out tracking sheets that interact with Aeschylus other and dynamically update.
And customer support/community around the platform is great, the folks at monday.com are quick to respond and help out with getting you up and running with specific needs and requirements.
I like that there are templates for a variety of project types available, and that there are many integration opportunities.
I am also a big fan of the customization available on the grids and with the premium subscription, you have a whole lot of integration and automation options available.
Easy to use interface, good user community, one tool that can make the work of 4 (planning, customers, testing, budgeting) and anything else you turn it into.
Notion logo
4.7
2.1K

Project and task management tool

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.3
    Features
    4.6
    Customer support
    4.4
Pros and Cons from Notion users   
avatar
avatar
avatar
+15
I love the integrated templates that help me quickly launch new projects or tasks. Also I can easily integrate information coming from my computer, internet or other apps, It just an amazing idea.
The offline mode for Notion is frankly quite bad as you have to preload the pages when you have internet beforehand. Otherwise, your notes would be inaccessible.
Organizing notes or dashboard is super easy and fun. The feature of creating a note into another note then linking it to a line in a note is really helpful and it helps you make wonder.
Now that we use Notion, we're much more organized. The last program we used was boycotted by nearly half the team because of how difficult it was to navigate.
This is great for a shared list for people to have visibility on. It was great for our team to see what everyone was doing, add comments and notes to each other.
Notion changed my perception about the note taking apps. I use Notion mostly for organize my notes, preventing them from turning into mess.
Formatting and visually creating appealing notes are superb. Notion provides a huge variety of templates that you can immediately start using or customize it based on your needs.
I don't have anything right now that I dislike about it.
It's just a fantastic collaboration tool overall. It makes collaboration within small teams accessible, easy and fun.
Love how flexibility and powerful Notion really is. It’s great for documentation, collaboration, project planning, note taking and a lot more.
The care they put into the product is amazing, full of details. The community and templates, amazing.
From lead-lists to workout-plans, all is stored in Notion. The customer service is very responsive and Notion is just fun to use.
I appreciate how visually appealing the app is and also how easy it is to take new apps and convert any kind of data into a note on here.
It is versatile, easy to use, a customizers heaven. Plus I have fell in love with the Icon stile, it is different from almost all other tools and bring a breath of fresh air.
As an entrepreneur, Notion has been a dream come true for its knowledge management functionality and ease of use.
Lovely integration of emojis. Page nesting very helpful for building out a "manual" to your business.
And Dark mode, lol - and good pricing with unlimited storage.
One of the best things about Notion is that you can do anything with it from project managment to budget tracking, time tracking,task management.
I love the integrated templates that help me quickly launch new projects or tasks. Also I can easily integrate information coming from my computer, internet or other apps, It just an amazing idea.
The offline mode for Notion is frankly quite bad as you have to preload the pages when you have internet beforehand. Otherwise, your notes would be inaccessible.
Organizing notes or dashboard is super easy and fun. The feature of creating a note into another note then linking it to a line in a note is really helpful and it helps you make wonder.
Now that we use Notion, we're much more organized. The last program we used was boycotted by nearly half the team because of how difficult it was to navigate.
This is great for a shared list for people to have visibility on. It was great for our team to see what everyone was doing, add comments and notes to each other.
Notion changed my perception about the note taking apps. I use Notion mostly for organize my notes, preventing them from turning into mess.
Formatting and visually creating appealing notes are superb. Notion provides a huge variety of templates that you can immediately start using or customize it based on your needs.
I don't have anything right now that I dislike about it.
It's just a fantastic collaboration tool overall. It makes collaboration within small teams accessible, easy and fun.
Love how flexibility and powerful Notion really is. It’s great for documentation, collaboration, project planning, note taking and a lot more.
The care they put into the product is amazing, full of details. The community and templates, amazing.
From lead-lists to workout-plans, all is stored in Notion. The customer service is very responsive and Notion is just fun to use.
I appreciate how visually appealing the app is and also how easy it is to take new apps and convert any kind of data into a note on here.
It is versatile, easy to use, a customizers heaven. Plus I have fell in love with the Icon stile, it is different from almost all other tools and bring a breath of fresh air.
As an entrepreneur, Notion has been a dream come true for its knowledge management functionality and ease of use.
Lovely integration of emojis. Page nesting very helpful for building out a "manual" to your business.
And Dark mode, lol - and good pricing with unlimited storage.
One of the best things about Notion is that you can do anything with it from project managment to budget tracking, time tracking,task management.
I love the integrated templates that help me quickly launch new projects or tasks. Also I can easily integrate information coming from my computer, internet or other apps, It just an amazing idea.
The offline mode for Notion is frankly quite bad as you have to preload the pages when you have internet beforehand. Otherwise, your notes would be inaccessible.
Organizing notes or dashboard is super easy and fun. The feature of creating a note into another note then linking it to a line in a note is really helpful and it helps you make wonder.
Now that we use Notion, we're much more organized. The last program we used was boycotted by nearly half the team because of how difficult it was to navigate.
This is great for a shared list for people to have visibility on. It was great for our team to see what everyone was doing, add comments and notes to each other.
Notion changed my perception about the note taking apps. I use Notion mostly for organize my notes, preventing them from turning into mess.
Formatting and visually creating appealing notes are superb. Notion provides a huge variety of templates that you can immediately start using or customize it based on your needs.
I don't have anything right now that I dislike about it.
It's just a fantastic collaboration tool overall. It makes collaboration within small teams accessible, easy and fun.
Love how flexibility and powerful Notion really is. It’s great for documentation, collaboration, project planning, note taking and a lot more.
The care they put into the product is amazing, full of details. The community and templates, amazing.
From lead-lists to workout-plans, all is stored in Notion. The customer service is very responsive and Notion is just fun to use.
I appreciate how visually appealing the app is and also how easy it is to take new apps and convert any kind of data into a note on here.
It is versatile, easy to use, a customizers heaven. Plus I have fell in love with the Icon stile, it is different from almost all other tools and bring a breath of fresh air.
As an entrepreneur, Notion has been a dream come true for its knowledge management functionality and ease of use.
Lovely integration of emojis. Page nesting very helpful for building out a "manual" to your business.
And Dark mode, lol - and good pricing with unlimited storage.
One of the best things about Notion is that you can do anything with it from project managment to budget tracking, time tracking,task management.
Microsoft SharePoint logo
4.3
5.1K

Collaboration & content management platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.1
    Features
    4.3
    Customer support
    4.1
Pros and Cons from Microsoft SharePoint users   
avatar
avatar
avatar
+15
If you are a Microsoft fan or heavy user, then Share Point it is a good software for integration and share data and information between your people and clients.
Occassionally I will have errors when creating Sharepoint pages– such as the inability to change the column count, insert pictures, etc.
I love how you can integrate Microsoft office. The large file support is great along with the ability to keep everything on your phone.
I would describe my overall expense as very poor and frustrating.
This software is great for the world of remote working and is a great solution to collaborating online. The program is user friendly and requires minimal training to understand.
If there are too many documents that are not organized it can be hard to find what you need. I think that's mostly user error.
Microsoft SharePoint is very user friendly, easy to use and deploy. It has great abilities to enable simultaneous access to the same content and enables real time update among collaborators.
It is difficult to quickly determine the most current document at times. However, thatched just be user error.
I love it and would recommend it to anyone for work or school bc it is such a great program.
I love the ability to quickly access shared documents and edit those documents with such ease, especially when a huge deadline needs to be met.
The ability to collaborate on files at the same time has been a big win for my team. We can now work on a project and divide and conquer.
The best thing about SharePoint is how easy it is to use and share documents with coworkers that are based out of different locations across the U.S. The click and drag feature is fantastic.
As this is included as part of office 365 subscriptions and offers a wealth of "free" storage I really want to use it to it's best ability to get the most value from it.
Overall, SharePoint is a great product. Pretty easy to use and you can upload just about any type of document to share across the network with other individuals.
The user interface is great, I am very satisfied with the overall experience.
This functionality saved me and my team time, effort and money. The fact that it saves older versions of the same document is a god-send for clumsy team memebers that delete some data by mistake.
It was very easy to reassign tickets to others to help pursue or reassign back with very detailed technical notes internal to the support staff...without running out of space.
Our department gets assigned legal and customer service cases which we have access to as a team, but each team member works on her/his project individually.
If you are a Microsoft fan or heavy user, then Share Point it is a good software for integration and share data and information between your people and clients.
Occassionally I will have errors when creating Sharepoint pages– such as the inability to change the column count, insert pictures, etc.
I love how you can integrate Microsoft office. The large file support is great along with the ability to keep everything on your phone.
I would describe my overall expense as very poor and frustrating.
This software is great for the world of remote working and is a great solution to collaborating online. The program is user friendly and requires minimal training to understand.
If there are too many documents that are not organized it can be hard to find what you need. I think that's mostly user error.
Microsoft SharePoint is very user friendly, easy to use and deploy. It has great abilities to enable simultaneous access to the same content and enables real time update among collaborators.
It is difficult to quickly determine the most current document at times. However, thatched just be user error.
I love it and would recommend it to anyone for work or school bc it is such a great program.
I love the ability to quickly access shared documents and edit those documents with such ease, especially when a huge deadline needs to be met.
The ability to collaborate on files at the same time has been a big win for my team. We can now work on a project and divide and conquer.
The best thing about SharePoint is how easy it is to use and share documents with coworkers that are based out of different locations across the U.S. The click and drag feature is fantastic.
As this is included as part of office 365 subscriptions and offers a wealth of "free" storage I really want to use it to it's best ability to get the most value from it.
Overall, SharePoint is a great product. Pretty easy to use and you can upload just about any type of document to share across the network with other individuals.
The user interface is great, I am very satisfied with the overall experience.
This functionality saved me and my team time, effort and money. The fact that it saves older versions of the same document is a god-send for clumsy team memebers that delete some data by mistake.
It was very easy to reassign tickets to others to help pursue or reassign back with very detailed technical notes internal to the support staff...without running out of space.
Our department gets assigned legal and customer service cases which we have access to as a team, but each team member works on her/his project individually.
If you are a Microsoft fan or heavy user, then Share Point it is a good software for integration and share data and information between your people and clients.
Occassionally I will have errors when creating Sharepoint pages– such as the inability to change the column count, insert pictures, etc.
I love how you can integrate Microsoft office. The large file support is great along with the ability to keep everything on your phone.
I would describe my overall expense as very poor and frustrating.
This software is great for the world of remote working and is a great solution to collaborating online. The program is user friendly and requires minimal training to understand.
If there are too many documents that are not organized it can be hard to find what you need. I think that's mostly user error.
Microsoft SharePoint is very user friendly, easy to use and deploy. It has great abilities to enable simultaneous access to the same content and enables real time update among collaborators.
It is difficult to quickly determine the most current document at times. However, thatched just be user error.
I love it and would recommend it to anyone for work or school bc it is such a great program.
I love the ability to quickly access shared documents and edit those documents with such ease, especially when a huge deadline needs to be met.
The ability to collaborate on files at the same time has been a big win for my team. We can now work on a project and divide and conquer.
The best thing about SharePoint is how easy it is to use and share documents with coworkers that are based out of different locations across the U.S. The click and drag feature is fantastic.
As this is included as part of office 365 subscriptions and offers a wealth of "free" storage I really want to use it to it's best ability to get the most value from it.
Overall, SharePoint is a great product. Pretty easy to use and you can upload just about any type of document to share across the network with other individuals.
The user interface is great, I am very satisfied with the overall experience.
This functionality saved me and my team time, effort and money. The fact that it saves older versions of the same document is a god-send for clumsy team memebers that delete some data by mistake.
It was very easy to reassign tickets to others to help pursue or reassign back with very detailed technical notes internal to the support staff...without running out of space.
Our department gets assigned legal and customer service cases which we have access to as a team, but each team member works on her/his project individually.
Freshdesk logo
4.5
3.2K

Online helpdesk system and customer service software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.5
Pros and Cons from Freshdesk users   
avatar
avatar
+15
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
LiveAgent logo
4.7
1.5K

Great customer service starts with better help desk software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.7
Pros and Cons from LiveAgent users   
avatar
avatar
avatar
+15
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
Trainual logo
4.8
451

Easy onboarding and training software for growing businesses

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.7
Pros and Cons from Trainual users   
+15
The platform seamlessly integrated with our systems, streamlining operations. Thanks to Trainual, our team is more confident and productive, fostering a culture of continuous growth.
I have not run into any features that I have been disappointed with at this time.
The help feature, How-to's, and pro tips is a great resource for knowledge. The Trainual support team is very responsive and helpful.
Since I am forced to complain about the product. I have to say that it could send me email reminders when there's updates done on Trainual.
My favorite feature is the Loom integration so I can make screen recordings to display how to take care of certain online/computer tasks. I also love that I can add GIFs to the training for fun.
Clicking “new question” every time and then clicking “new answer” 4 times for each question is just way too time consuming and outright annoying. There could also be different types of quiz questions.
The software is so intuitive and easy to use you just get in and go. It’s so much fun documenting our processes now and spicing the content up with interesting fonts, images, and videos.
The pricing model that does not include all of the features unless you pay the premium right off the bat.
The setup, the ease of adding and editing information in the created content is of great importance. Our company is always growing and with growth comes changes.
Trainual is the perfect solution for onboarding new employees. It is also a great place for us to store resources for our trainers and it's super easy to use.
Overall it has been great. I can upload with ease and I like that I can add gifs to make the training more fun.
Love the online support from the training team and gives me peace of mind I can clearly document how I want my business to be run so i dont have to be in the business anymore.
Overall, I love Trainual's software and who they are as a company. They have a good product.
I also liked the feature where you can see their progress in a detailed manner, like when did a specific user start on a course and when did they finish it.
This whole program is great. It is easy to use and is a great resource.
We are a Marijuana Production facility and we are using this program to create all of our different brands company playbooks. It is easy to navigate and fun to use.
Based on budget, this solution was a solid win for us.
The price is reasonable and flexible according to user numbers, and has a monthly payment option as opposed to a lot of other LMS systems requiring annual upfront payment.
The platform seamlessly integrated with our systems, streamlining operations. Thanks to Trainual, our team is more confident and productive, fostering a culture of continuous growth.
I have not run into any features that I have been disappointed with at this time.
The help feature, How-to's, and pro tips is a great resource for knowledge. The Trainual support team is very responsive and helpful.
Since I am forced to complain about the product. I have to say that it could send me email reminders when there's updates done on Trainual.
My favorite feature is the Loom integration so I can make screen recordings to display how to take care of certain online/computer tasks. I also love that I can add GIFs to the training for fun.
Clicking “new question” every time and then clicking “new answer” 4 times for each question is just way too time consuming and outright annoying. There could also be different types of quiz questions.
The software is so intuitive and easy to use you just get in and go. It’s so much fun documenting our processes now and spicing the content up with interesting fonts, images, and videos.
The pricing model that does not include all of the features unless you pay the premium right off the bat.
The setup, the ease of adding and editing information in the created content is of great importance. Our company is always growing and with growth comes changes.
Trainual is the perfect solution for onboarding new employees. It is also a great place for us to store resources for our trainers and it's super easy to use.
Overall it has been great. I can upload with ease and I like that I can add gifs to make the training more fun.
Love the online support from the training team and gives me peace of mind I can clearly document how I want my business to be run so i dont have to be in the business anymore.
Overall, I love Trainual's software and who they are as a company. They have a good product.
I also liked the feature where you can see their progress in a detailed manner, like when did a specific user start on a course and when did they finish it.
This whole program is great. It is easy to use and is a great resource.
We are a Marijuana Production facility and we are using this program to create all of our different brands company playbooks. It is easy to navigate and fun to use.
Based on budget, this solution was a solid win for us.
The price is reasonable and flexible according to user numbers, and has a monthly payment option as opposed to a lot of other LMS systems requiring annual upfront payment.
The platform seamlessly integrated with our systems, streamlining operations. Thanks to Trainual, our team is more confident and productive, fostering a culture of continuous growth.
I have not run into any features that I have been disappointed with at this time.
The help feature, How-to's, and pro tips is a great resource for knowledge. The Trainual support team is very responsive and helpful.
Since I am forced to complain about the product. I have to say that it could send me email reminders when there's updates done on Trainual.
My favorite feature is the Loom integration so I can make screen recordings to display how to take care of certain online/computer tasks. I also love that I can add GIFs to the training for fun.
Clicking “new question” every time and then clicking “new answer” 4 times for each question is just way too time consuming and outright annoying. There could also be different types of quiz questions.
The software is so intuitive and easy to use you just get in and go. It’s so much fun documenting our processes now and spicing the content up with interesting fonts, images, and videos.
The pricing model that does not include all of the features unless you pay the premium right off the bat.
The setup, the ease of adding and editing information in the created content is of great importance. Our company is always growing and with growth comes changes.
Trainual is the perfect solution for onboarding new employees. It is also a great place for us to store resources for our trainers and it's super easy to use.
Overall it has been great. I can upload with ease and I like that I can add gifs to make the training more fun.
Love the online support from the training team and gives me peace of mind I can clearly document how I want my business to be run so i dont have to be in the business anymore.
Overall, I love Trainual's software and who they are as a company. They have a good product.
I also liked the feature where you can see their progress in a detailed manner, like when did a specific user start on a course and when did they finish it.
This whole program is great. It is easy to use and is a great resource.
We are a Marijuana Production facility and we are using this program to create all of our different brands company playbooks. It is easy to navigate and fun to use.
Based on budget, this solution was a solid win for us.
The price is reasonable and flexible according to user numbers, and has a monthly payment option as opposed to a lot of other LMS systems requiring annual upfront payment.
SolarWinds Service Desk logo
4.6
570

IT Service Desk & Asset Management Software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.6
    Features
    4.4
    Customer support
    4.6
Pros and Cons from SolarWinds Service Desk users   
+15
I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
By that I mean the lack of reports and reporting tools.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Reporting doesn't report accurately compared to a custom query, which is odd.
Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.
There also has been lots of testing. Also some of the updates have broken our work flows.
I've been using different ticketing systems from my past employments and in my current company. This is the best so far, the interface is very user friendly.
Some of the customizations of the user portal are a bit hard to find from the admin side.
A few of the things that I like most about Service Desk is the ease of learning to use it.
Having the ability to work, escalate and integrate tickets all from a single pane of glass is also a good feature.
It's mostly very easy for my help desk technicians to use on a day to day basis. Very easy to keep track of your tickets and what needs to be done.
The customizable filters and bulk actions are *super* handy when you have a set of actions or responses you do very frequently.
I like the easy-to-use interface, the communication history that allows us to keep track of end user needs and concerns, and the API (personally that's my favorite).
The ease of creating automated workflows makes the product easy to use and creates efficiencies by automating mundane manual processes.
Easy to upload a Solution Article and based on the employees that are using this on our company it's very interactive because all of the information is already displayed on the interface.
First of all, I really like the GUI of this Ticketing Tool compared to my previous ticketing system we are handling which is Service Now.
The pricing tier after the initial purchase is fair.
That said, the web UI on mobile is mostly friendly.
I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
By that I mean the lack of reports and reporting tools.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Reporting doesn't report accurately compared to a custom query, which is odd.
Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.
There also has been lots of testing. Also some of the updates have broken our work flows.
I've been using different ticketing systems from my past employments and in my current company. This is the best so far, the interface is very user friendly.
Some of the customizations of the user portal are a bit hard to find from the admin side.
A few of the things that I like most about Service Desk is the ease of learning to use it.
Having the ability to work, escalate and integrate tickets all from a single pane of glass is also a good feature.
It's mostly very easy for my help desk technicians to use on a day to day basis. Very easy to keep track of your tickets and what needs to be done.
The customizable filters and bulk actions are *super* handy when you have a set of actions or responses you do very frequently.
I like the easy-to-use interface, the communication history that allows us to keep track of end user needs and concerns, and the API (personally that's my favorite).
The ease of creating automated workflows makes the product easy to use and creates efficiencies by automating mundane manual processes.
Easy to upload a Solution Article and based on the employees that are using this on our company it's very interactive because all of the information is already displayed on the interface.
First of all, I really like the GUI of this Ticketing Tool compared to my previous ticketing system we are handling which is Service Now.
The pricing tier after the initial purchase is fair.
That said, the web UI on mobile is mostly friendly.
I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
By that I mean the lack of reports and reporting tools.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Reporting doesn't report accurately compared to a custom query, which is odd.
Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.
There also has been lots of testing. Also some of the updates have broken our work flows.
I've been using different ticketing systems from my past employments and in my current company. This is the best so far, the interface is very user friendly.
Some of the customizations of the user portal are a bit hard to find from the admin side.
A few of the things that I like most about Service Desk is the ease of learning to use it.
Having the ability to work, escalate and integrate tickets all from a single pane of glass is also a good feature.
It's mostly very easy for my help desk technicians to use on a day to day basis. Very easy to keep track of your tickets and what needs to be done.
The customizable filters and bulk actions are *super* handy when you have a set of actions or responses you do very frequently.
I like the easy-to-use interface, the communication history that allows us to keep track of end user needs and concerns, and the API (personally that's my favorite).
The ease of creating automated workflows makes the product easy to use and creates efficiencies by automating mundane manual processes.
Easy to upload a Solution Article and based on the employees that are using this on our company it's very interactive because all of the information is already displayed on the interface.
First of all, I really like the GUI of this Ticketing Tool compared to my previous ticketing system we are handling which is Service Now.
The pricing tier after the initial purchase is fair.
That said, the web UI on mobile is mostly friendly.