Paperpile vs Gist

Zendesk Suite

ActiveCampaign

Intercom

SolarWinds Service Desk

Stonly

Axiell Collections

Compare Paperpile and Gist based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

With Axiell Collections, users can create customized digital platforms for collections and make them available online to audiences. It includes a searchable database that can be used for managing the life cycle of your collection; from acquisition to exhibition and donation.

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Paperpile is a knowledge management software designed to help businesses synchronize the research library with multiple devices. Administrators can utilize the search functionality to find papers in real-time on a unified interface.

Activity Dashboard

Content Library

Content Management

Data Import/Export

Document Management

Full Text Search

Knowledge Base Management

Multi-Language

Text Editing

Third-Party Integrations

Paperpile

Android

Web-based

iPad

iPhone

Physician

Once, it stopped working and just gave me errors for all of the references and I had to go through and re-enter all of the references again. That was a frustrating experience.

Aerospace Engneering

Love the chrome extension and add to paperpile button. Customer support exists unlike other free apps and is awesome.

Research Assistant

I often work on multiple computers and I don't want to have to install new software everywhere I go. It's great for citations, but I like it even more for managing my pdf library.

PhD student

I am happy with the current functionality. I am a heavy google suite user, so the Paperpile UI integration with chrome and google doc perfectly fits my need.

PhD Student

Affordable for a poor PhD student; super easy & intuitive to use - seamless integration with Google docs allowing for collaborative writing projects.

Clinical Program Manager

Easy to import content found online and easy to cite within docs including google docs. I also like the feature where you can highlight the title and copy and paste it turns it into a full citation.

Graduate Student 

I like being able to export my annotations and highlights to markdown. The import button is also excellent.

Graduate student

Really like how easy it is to add papers to your library on Paperpile straight from the browser, as well as the Google Docs plug in which makes adding references to collaborative projects really easy.

Paperpile integrates wonderfully with Google docs, allowing easy use for managing citations. It also keeps PDFs of my articles which I can read and markup within the software.

Research Associate

I have a difficult time managing my own folder and the shared folder. The paper search is horrible.

Graduate

Secondly, when editing the pdf of papers, the position I want highlighted will move to the position with one row above. This problem is really annoying sometimes.

Graduate Student

This tagging feature is most useful when I am in the middle of writing and want to quickly look for a paper of interest.

Researcher

It’s so easy to use and manage. Because you can tie it to Gmail accounts, I always recommend it to other researchers and Grad students because of our (“unlimited”) University storage.

Veterinary neurologist 

It's very easy to organize and find literature. Extremely user friendly.

The low cost also makes it easy to recommend to Grad students.

Paperpile's cost is relatively minimal for academic users and it doubles as a very effective document annotation software.

Postdoc

I had to open chrome, which is not my favorite web browser. And sometimes it's slow to import paper (chrome extension is not working fast).

Community & Economic Development Field Specialist 

When I’ve had questions, a customer service rep. Responds quickly and helpfully.

Paperpile screenshot: Paperpile research library

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

ActiveCampaign is the AI-first marketing platform built to transform how marketers, agencies, and entrepreneurs work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp. 

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Gist is a customer communication platform that effortlessly combines the power of AI with a personal touch. With most queries auto-resolved, the team can focus on vital interactions. With Gist, users get efficient, top-notch service that benefits your business and customers.

Alerts/Escalation

Automated Routing

Chatbot

Customizable Branding

Live Chat

Macros/Templated Responses

Mobile App

Multi-Channel Communication

Real-Time Chat

Reporting/Analytics

Social Media Integration

Widgets

Gist

Marketing Manager

Very positive experience. All contacts with the company have been exemplary and their support is fantastic, very helpful.

Owner

So far I have been very happy with Gist. It has made marketing fun again because it is so easy to use and try thing without going through a thousand steps to make it happen.

Director

Email count time timers, API integration, and did I mention the excellent form builder. The price is very reasonable for all the love, care and attention to development the Gist team put in.

Founder

The live view helps us upsell & gain more confidence for customers who are visiting our site = more sales. Their customer service is brilliant, nothing more to ask for.

Customer Success Manager

As a Digital Marketer and Customer Success Manager, I love it when a platform replaces multiple tools - it helps me to keep things organized by focusing on that matter the most.

I love the clean look and the wide variety of options. It is very good that you have all communication with your users in one place.

Digital Marketing Consultant

The iOS app integration is good and sends you a notification whenever someone engages with you. The live chat widget is excellent.

Cofounder

Overall, it has been pleasant experience using Gist. They have built many exciting functionality over a period of last one year and that has made it worthwhile.

SEO Specialist

So far I'm very happy with Gist and their support team was outstanding.

All in one feature is amazing. Love chat, email automations, funnels, email templates, integration and the list goes on.

Online Instructor

But here is no option to reply customer comments like ladesk. I missed this feature badly in gist.

The team is very responsive and helped me out with multiple questions or remarks in the past. Today, we are using it only for the knowledge base solution it has on offer - which works as you expect.

owner

If you entered your email there, it would send you out something very specific for a hiring event I was trying to do. This flagged my email again as spam.

Gist is well suited to build relationships with leads and customers, to offer better support.

No webhooks and integromat for my plan available. And they block workflows in my plan.

Head of Acquisition

Easy to use and really easy to implement. If you can load up a script to google tag manager you'll be fine with Gist.

Now we reduced 3 apps to just one. That's a huge money saver, also their support channel is excellent.

Even some of the Gist communication emails land in spam. Founder's attitude on going back on his words underhandedly.

Paperpile vs Gist Comparison (2026)

Paperpile

Gist

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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