Slack vs InvGate Service Management

Trello

Jira

Google Meet

Microsoft Teams

JIRA Service Management

ServiceNow Customer Service Management

Compare Slack and InvGate Service Management based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Google Meet is a video conferencing platform for teams to communicate via messaging, voice, and video. Features include high-definition video and audio conferencing for up to 100 participants, multi-device chat sync, stored chat history, real-time captions, meeting recording function, and more.

Trello is a project management tool that helps teams organize and manage their tasks. It caters to a range of industries and teams, from marketing to engineering. Trello's simple and intuitive interface makes it easy for any team to get started and stay on top of their work.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

@mentions

Access Controls/Permissions

Activity Tracking

Activity/News Feed

Alerts/Notifications

Archiving & Retention

Audio Calls

Audio Capture

Authentication

Brainstorming

Calendar Management

Call Conferencing

Call Recording

Call Routing

Chat/Messaging

Collaboration Tools

Commenting/Notes

Communication Management

Compliance Management

Conferencing

Contact Management

Content Management

Content Sharing

Discussions/Forums

Document Management

Drag & Drop

Employee Directory

Employee Engagement

Encryption

Feedback Management

File Sharing

File Transfer

Filtering

For Sales Teams/Organizations

Full Text Search

Group Management

Group Messaging

Interaction Tracking

Knowledge Base Management

Live Chat

Meeting Management

Meeting Notes

Member Directory

Messaging

Mobile Access

Moderation

Monitoring

Multi-Channel Communication

Multi-User Collaboration

Multiple Data Sources

Notes Management

Presentation Streaming

Prioritization

Private Chat

Productivity Tools

Read Receipts

Real Time Synchronization

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Notifications

Real-Time Updates

Recording

Reminders

Remote Access/Control

Remote Support

Reporting & Statistics

Reporting/Analytics

Scheduling

Screen Capture

Screen Recording

Screen Sharing

Search/Filter

Server Monitoring

Single Sign On

SSL Security

Support Ticket Management

Surveys & Feedback

Tagging

Task Management

Team Collaboration

Third-Party Integrations

To-Do List

Transcripts/Chat History

Troubleshooting

Two-Factor Authentication

Two-Way Audio & Video

User Management

Version Control

Video Chat

Video Conferencing

Video Support

Visitor Management

Whiteboard

Widgets

Workflow Management

Slack

Android

Web-based

Windows

iPad

iPhone

Accounts Payable

The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.

Student

While they are only visible to me, I am always worried that I accidentally posted something wrong.

Technical account manager

I like the different slack channels for various departments, tech-support, team, individual messaging, and celebrating my teams successes or helping each other out with account  challenges.

Manager of Data Integration

Slack has been a winner for me no matter which role I am filling. Teams adopt it quickly it's easy to use, easy to set up, and has abundant opportunities for integrations.

Executive Assistant

I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.

Director

Slack has been the best decision made as far as intra-company communications platform, and also project friendly. Sharing of files and easy display help save time and effort.

Senior Software Engineer

Super easy set up, effortless onboarding, and great pricing plan for small groups. It has strong search functionality and intuitive threading.

Customer Success Manager

I hate hate hate how often I struggle with using the video share and audio when someone calls me on slack. It almost never works for me.

Entrepreneur

I like the chat option because I can send and receive real-time messages and chat with my team directly and the Slack messaging app is very powerful and amazing.

Logistics / dispatcher

You can have fun and customize. For example: We have a 'Jokes' channel that the slack bot will tell you jokes if you ask 'bot tell me a dad joke'- It's amazing.

It's super easy to stay connected with all of your colleagues. The desktop app is very nice.

It combines the depth you get from email communications with the efficiency of texting. And, if you do it right it is great for building a good, fun company culture.

Admissions Intern

In addition, files are saved and archived for easy access. I also liked the ease of use and ability to collaborate with anyone in your organization.

Research Analyst

They found it awkward that everything was a chat in Slack and uncomfortable with sending out a message that may "bother" others for small issues, and reverted to email, even with consistent reminders.

Head of Marketing 

I love the giphy option, some of the gif’s are hilarious. Also, some of the integrations are very useful - google calendar especially.

SVP Operations

I like the ability to quickly reach out to someone with a quick question vs. email. Having groups is also useful for the same reason of quickly updating a broader, interested audience.

Associate

Slack was a great platform that made the workplace feel like a community. Its user friendly interface allowed everyone to come together and share messages of high importance.

Customer Insights Specialist

OVerall Slack is very good and highly recommended if your budget allows it.

Slack screenshot: Create custom teams and channels to categorize and organize conversations

Slack screenshot: Access and share messages, files, and services in one place

Slack screenshot: Use the deep search functionality to find messages from across multiple channels

Slack screenshot: Create and assign tasks and action items

Slack screenshot: Slack voice or video calls

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

JIRA  Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.

Jira is project tracking software that helps every team collaborate to plan, track, and release work by breaking down big ideas into achievable steps. Jira offers features like task organization, work alignment to goals, customizable workflows, and real-time data insights to optimize outcomes.

InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self-service portals, and more.

Slack vs InvGate Service Management Comparison (2026)

Slack

InvGate Service Management

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives