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Slack Pricing, Features, Reviews and Alternatives

Slack product overview

Price starts from

0

Per month

Flat Rate

What is Slack?

Slack is a workplace communication tool that connects users with the people and tools they work with everyday, no matter where they are or what they do. Teams in Slack work together in channels that can be organized by project, department, office location, or anything else, really. This makes it easy for users to follow the topics that are important to them. Public channels are open to anyone on the team so marketing can see what designers are working on, sales can see what’s on the product team’s roadmap, and new hires can easily get up to speed instead of starting with an empty email inbox.

Key benefits of using Slack

Slack surveyed thousands of Team Owners and Admins to see how Slack helps their teams work. The average team using Slack sees:

  • A 32% increase in productivity.

  • A 48.6% reduction in internal email.

  • A 25.1% reduction in meetings.

  • And, 80.4% agree Slack has increased transparency on their team.

    These findings have both tangible and intangible benefits for any business. Fewer meetings, reply-all email threads, and lengthy conference calls means teams can work smarter and be more productive. Additionally, this helps teams feel more connected and engaged at work.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Email/Help Desk
    Chat

    Training options

    In Person
    Documentation
    Live Online
    Videos

    Slack pricing information

    Value for money

    4.6

    /5

    21.4K

    Starting from

    0

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Slack features

    Functionality

    4.6

    /5

    21.4K

    Total features

    80

    27 categories

    Most valued features by users

    Collaboration Tools
    Access Controls/Permissions
    Document Management
    Alerts/Notifications
    Third Party Integrations
    Search/Filter
    File Sharing
    API

    Slack users reviews

    Overall Rating

    4.7

    /5

    21.4K

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.91/10
    Rating distribution

    5

    4

    3

    2

    1

    15,248

    5,196

    829

    120

    44

    Why do users choose Slack?

    What would users change about Slack?

    Pros
    The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.
    I like the different slack channels for various departments, tech-support, team, individual messaging, and celebrating my teams successes or helping each other out with account challenges.
    Slack has been a winner for me no matter which role I am filling. Teams adopt it quickly it's easy to use, easy to set up, and has abundant opportunities for integrations.
    Cons
    While they are only visible to me, I am always worried that I accidentally posted something wrong.
    I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.
    I hate hate hate how often I struggle with using the video share and audio when someone calls me on slack. It almost never works for me.
    Overall Rating

    It can do everything, but sometimes you don't want it to

    Reviewed 9 months ago

    Transcript

    Justin S.: I'm Justin, DevOps Engineer, and I give Slack four out of five stars. For more reviews like...

    AvatarImg
    AvatarImg

    Kristen M.

    Social Strategist

    Entertainment, 201-500 employees

    Review source

    Overall Rating

    Love Slack

    Reviewed 2 years ago

    Transcript

    Kristen M.: Hi, my name is Kristen and I'm a network studio project manager for a digital media company,...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Realtime notifications

    Reviewed 2 months ago

    I use slack with the finance teams of the clients I work with. We use slack to send questions and get rapid responses.

    Pros

    I work with clients all around the world, Slack is the best communication tool I have used. I am able to finish projects faster and more accurately with clients that use Slack than when using Email.

    Cons

    Switching from businesses is some what complicated in the mobile app.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The only way to communicate within a team

    Reviewed 2 months ago

    I use it for all manners of communication with my team - from quick huddles when we get stuck and need a rubber ducky moment, to bigger team meetings. We have groups for smaller teams to collaborate in, we have fun channels to blow off steam, and we even use it for the food train organization.

    Pros

    It is easy to use and feels natural. For us coming from Discord or IRC, it is very intuitive to understand how to use it without any learning curve whatsoever. Slack helps me connect with coworkers, share project updates, send cat photos to my team, send random funny quotes, gifs, reactions, all of it still in a very professional application that handles all of my communication needs.

    Cons

    Slack sometimes becomes too much, but it is easy to mute it to focus on work so this is easily solveable.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Comunication tool for biger projects

    Reviewed 8 days ago

    We use it for specific international project and overall we receive what we wanted: faster connection than email and quick tool for sharing the documents.

    Pros

    Segmentation of the channels for specific parts of the project and easy drag and drop tool for attachments.

    Cons

    Need for a daily login from all members of the project and understanding how channels are working.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best Tool for Team Management and Coordination

    Reviewed 3 months ago

    Overall I love to use it and provided it has the support of integration with almost all of my tools it works as notification engine too which is one of the awesome parts of this tool.

    Pros

    Slack is my daily used software for all the team meetings and sharing work details. I like it has all the features built-in that are necessary for an enterprise team management from sharing of files and chatting to video or audio conferencing.

    Cons

    The support team is slow in case of any problem tho hardly we face any issue with this software it's highly reliable and one of the best things I use on daily basis.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Slack is the ultimate team-discourse application

    Reviewed a month ago

    Slack has drastically increased our workplace productivity, especially by promoting communication between those that work in the office, and those that work at home.

    Pros

    Slack manages to maintain a comfortable work-home boundary with the introduction of different channels. The ability to create "private" channels within a workspace also helps to build community. File sharing is convenient and easy to understand, and the notification settings are remarkable.

    Cons

    Often if a notification is received on one device (i.e. laptop) it will not always push to another (i.e. phone)

    Slack FAQs and common questions

    Q. What type of pricing plans does Slack offer?

    Slack has the following pricing plans:
    Starting from: $0.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of Slack?

    Slack has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Slack support?

    Slack supports the following languages:
    English, French, German, Japanese, Spanish


    Q. Does Slack support mobile devices?

    Slack supports the following devices:
    Android, iPad, iPhone


    Q. Does Slack offer an API?

    Yes, Slack has an API available for use.


    Q. What other apps does Slack integrate with?

    Slack integrates with the following applications:
    SatisMeter, Lessonly , smartQ, Bugsnag, Freshservice, ITM Platform, HubSpot Marketing Hub, Ottspotta, PractiTest, ClearSlide, AzureDesk, Groove, Nagios XI, GitHub, Talkdesk, HotGloo, PayPal, Todoist, Aircall, Chartbeat, Dropbox Business, Ortto, Webex, Azuqua, UpRaise, TimeCamp, Insightly, Jira, HappyFox Help Desk, Ranktab, Baremetrics, Datadog, Assembla, Breezy, Recruitee, CircleCI, Mention, Qualtrics CoreXM, Lever, HaloPSA, Re:amaze, Time Doctor, Miro, Quip, Zapier, Pivotal Tracker, Locowise, Zoho Projects, absence.io, CallPage, LeadDyno, ProductPlan, MeisterTask, Setmore, OneDrive, Airtable, CATS, Usersnap, Zenefits, Trello, Google Drive, Box, Zoho Books, Envoy, Amplitude, Intervals, Pingdom, Zoom Meetings, Userlike, Cayzu, Kudos, Clari, Any.do, Kyber, Microsoft Teams, Repuso, Automile, OpsGenie, Calamari, Raven Tools, Flow, FlowVella, Databox, BlueJeans, Egnyte, Beanstalk, HelloSign, LiveAgent, Freshdesk, Twitter, Help Scout, HappyFox Chat, Woopra, Stripe, Checkfront, Sisense, Small Improvements, SolarWinds Service Desk, Airbrake, WebHR, Salesforce Sales Cloud, Bitium, SendPulse, ClickMeeting, Callmaker, Okta, Rollbar, Zoho Subscriptions, Trakstar Hire, PagerDuty, Sentry, Redbooth, GoTo Meeting, MVISION Cloud, CheckMarket, Blitz, Vigil, Sage HR, truDigital, TINT, Azendoo, Crashlytics, BigTime, Front, GetResponse, ClockIt, Bonusly, Brand24, Microsoft To Do, Bitbucket, Lucidchart, Staff Squared, Betterworks, SupportBee, Spinify, AppSignal, Papertrail, VibeCatch, WorkRamp, SurveyMonkey, Hive, Continu, Librato, Kixie PowerCall, Favro, Twine, Copper, 5pm, Mailchimp, Greenhouse, Roadmap, Aha!, Mailjet, Zoho Expense, Emburse Abacus, Pulseway, Localize, Asana, Toggl Plan, Hootsuite, Wishpond, Zoho Inventory, UpKeep, IFTTT, Hoopla, New Relic, Raygun, Geekbot, SnapComms, Qwilr, Intercom, Procurify, GoCo, Zoho Invoice, Clearlogin, ProdPad, Zendesk


    Q. What level of support does Slack offer?

    Slack offers the following support options:
    FAQs/Forum, Knowledge Base, Email/Help Desk, Chat

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