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Slack
A single place for team communication and workflows
Slack Pricing, Features, Reviews and Alternatives
Slack product overview
What is Slack?
Slack is a workplace communication tool that connects users with the people and tools they work with everyday, no matter where they are or what they do. Teams in Slack work together in channels that can be organized by project, department, office location, or anything else, really. This makes it easy for users to follow the topics that are important to them. Public channels are open to anyone on the team so marketing can see what designers are working on, sales can see what’s on the product team’s roadmap, and new hires can easily get up to speed instead of starting with an empty email inbox.
Key benefits of using Slack
These findings have both tangible and intangible benefits for any business. Fewer meetings, reply-all email threads, and lengthy conference calls means teams can work smarter and be more productive. Additionally, this helps teams feel more connected and engaged at work.
Typical customers
Platforms supported
Support options
Training options
Slack pricing information
Value for money
4.6
/5
23.3K
Starting from
8.75
/user
Per month
Pricing options
Value for money contenders
Slack features
Functionality
4.6
/5
23.3K
Total features
73
25 categories
Most valued features by users
Functionality contenders
Slack users reviews
Overall Rating
4.7
/5
23.3K
Positive reviews
96
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.9/10
16.7K
5.5K
880
122
47
Why do users choose Slack?
What would users change about Slack?
Overall rating contenders
Justin S.
Senior DevOps Engineer
Information Technology and Services, 201-500 employees
Review source
Transcript
Justin S.: I'm Justin, DevOps Engineer, and I give Slack four out of five stars. For more reviews like...
Kristen Alexis M.
Lead Social Strategist
Entertainment, 51-200 employees
Review source
Transcript
Kristen M.: Hi, my name is Kristen and I'm a network studio project manager for a digital media company,...
Luke A.
Marketing and Advertising, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
I find it hard to remember life before Slack. We all worked in a single open plan office but, like most offices, still communicated predominantly from our desks. Our go to IM tool was Skype and it was an easy way for conversations to get siloed. Slack brought those conversations out into the open, made them discoverable and brought in automations to make them richer. If you're debating whether to use Skype or Slack there really is no contest. I'd also suggest it outperforms Teams and other competing collaboration and instant messaging tools for it's deep integrations.
Real-time instant messaging, file sharing and integrations with key apps that automate important proceses mean a high percentage of tasks can be managed all in one place.
Threads are often difficult to keep track of. Slack has done its best to elevate Threads but I still find myself missing things when people don't @ mention me.
Laura L.
Information Technology and Services, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
It is reliable, consistent but not so "fun", the company I worked for has started to use Gather to make our home office interactions feel more personal. As you need to move to another person's desk and interact with them or see if they are talking to someone else. In slack you can see they are in a huddle or busy with a Google Meet but when off you can chat with them but need to wait for that person to read you and answer instead of just being able to talk to to them without "ringing".
I can set up channels that will remain fixed instead of chats that get lost in between all the chats. I like that I can star chats and channels to reach them easily.
When I start a huddle, the call window gets lost or is small, and when I make it wider, it doesn't pop up immediately in the front and I have to look for it between all my open windows. Also, I didn't get the lists feature , I have no idea what is the value of it for me as a product manager that uses Jira.
Jon B.
Computer Software, self-employed
Used daily for 1-2 years
Review source
Share this review:
I started using Slack because my client required it. I find that it cuts down on my email dependence but I'm often frustrated when attempting to compose a message without standard elements such as tables, inline images, etcetrera.
I like the ability to stay in touch with our users via whatever device I'm currently using. For example, I can respond from my home computer, tablet, work computer or via my phone. I especially like the ability to be notified of a new message via my phone where I can read the message on the phone but can step over to my laptop to reply. I also appreciate the ability to add an email thread to a Slack Channel by simply adding a slack email address (each channel has a unique email address) to the CC field when I reply.
The biggest con for me is the extremely limited amount of formatting available to Slack messages. I can make a font bold and add links to files/images but I really miss the rich text features many similar apps provide. It's also frustrating to need to keep typing adding the user name(s) when I'm responding to a message. I'm assuming that this is by design but it would really be nice to be able...
Mujeezah A.
Leisure, Travel & Tourism, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
Overall my experience with Slack has been trouble free,I love Slack's experience for the 2years I have been using it.
I like the intuitive interface,real time messaging,its robust intergration and organized channels which helps boost productivity and collaboration.
The feature of adding screenshot in edit mode doesn't work I would like that to be addressed.
Milomir J.
Entertainment, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
For small teams - it's a perfect, free tool that's easy to use. I would certainly recommend it.
I like the overall design, but also the fact that you can create multiple workspaces to use simultaneously.
Paid version is too expensive and doesn't offer that much better experience.
Slack FAQs
Slack has the following pricing plans:
Starting from: $8.75/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Slack?
Slack has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Slack support?
Slack supports the following languages:
English, German, Japanese, French, Spanish
Q. Does Slack support mobile devices?
Slack supports the following devices:
Android, iPad, iPhone
Q. Does Slack offer an API?
Yes, Slack has an API available for use.
Q. What other apps does Slack integrate with?
Slack integrates with the following applications:
SatisMeter, Lessonly , smartQ, BugSnag, Freshservice, ITM Platform, HubSpot Marketing Hub, Ottspotta, PractiTest, ClearSlide, AzureDesk, Groove, Nagios XI, GitHub, Talkdesk, HotGloo, PayPal, Todoist, Aircall, Chartbeat, Dropbox Business, Ortto, Webex Suite, Azuqua, UpRaise, TimeCamp, Insightly, Jira, HappyFox Help Desk, Baremetrics, Datadog, Assembla, Breezy, Recruitee, CircleCI, Mention, XM for Strategy & Research, Lever, HaloPSA, Re:amaze, Time Doctor, Miro, Quip, Zapier, Pivotal Tracker, Locowise, Zoho Projects, absence.io, CallPage, LeadDyno, ProductPlan, MeisterTask, Setmore, OneDrive, Airtable, CATS, Usersnap, TriNet Zenefits, Trello, Google Drive, Box, Zoho Books, Envoy, Amplitude, Intervals, Pingdom, Zoom Workplace, Userlike, Cayzu, Kudos, Any.do, Kyber, Microsoft Teams, Repuso, Automile, OpsGenie, Calamari, Raven Tools, Flow, FlowVella, Databox, Egnyte, Beanstalk, Dropbox Sign, LiveAgent, Freshdesk, Twitter/X, Help Scout, HappyFox Chat, Woopra, Stripe, Checkfront, Sisense, Small Improvements, SolarWinds Service Desk, Airbrake, WebHR, Salesforce Sales Cloud, Bitium, SendPulse, ClickMeeting, Callmaker, Okta, Rollbar, Zoho Billing, Trakstar Hire, PagerDuty, Sentry, Redbooth, GoTo Meeting, MVISION Cloud, CheckMarket, Blitz, Vigil, Sage HR, truDigital, TINT, Crashlytics, BigTime, Front, GetResponse, ClockIt, Bonusly, Brand24, Microsoft To Do, Bitbucket, Lucidchart, Staff Squared, Betterworks, SupportBee, Spinify, AppSignal, Papertrail, VibeCatch, WorkRamp, SurveyMonkey, Hive, Continu, Librato, Kixie PowerCall, Favro, Twine, Copper, 5pm, Mailchimp, Greenhouse, Roadmap, Aha!, Mailjet, Zoho Expense, Pulseway, Localize, Asana, Toggl Plan, Hootsuite, Wishpond, Zoho Inventory, UpKeep, IFTTT, Hoopla, New Relic, Raygun, Geekbot, SnapComms, Qwilr, Intercom, Procurify, GoCo, Zoho Invoice, ProdPad, Zendesk Suite
Q. What level of support does Slack offer?
Slack offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat
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