Slack Software Pricing & Features

Slack

A single place for team communication and workflows

4.61/5 (6,362 reviews)

Slack overview

Teams in Slack work together in channels that can be organized by project, department, office location, or anything else, really. This makes it easy for users to follow the topics that are important to them. Public channels are open to anyone on the team so marketing can see what designers are working on, sales can see what’s on the product team’s roadmap, and new hires can easily get up to speed instead of starting with an empty email inbox.

Slack connects to the tools and services that businesses already use and centralizes the notifications, files, and data from hundreds of different applications. This means no more searching through emails for that one follow-up, constantly switching between different tabs and dashboards, or juggling dozens of tools - each with their own login. Slack helps teams work smarter by providing all of the information and context needed to make effective decisions quickly.

Everything shared in Slack is automatically indexed and archived so that companies can create a comprehensive knowledge base with zero effort, simply by working in Slack. And, Slack’s search makes it easy find the information users need, whenever they need it.
www.slack.com

Pricing

Starting from
$8/month
Pricing options
Free trial
Freemium
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, French, German, Japanese, Spanish
Slack screenshot: Access messages, files, and services in one placeWhat is Slack?Slack screenshot: Integrate with any number of third party applications for in-chat notificationsSlack screenshot: Use the deep search functionality to find messages from across multiple channelsSlack screenshot: Create custom teams and channels to categorize and organize conversationsWork, simplified. | Slack

Slack reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.6
  4.4
Jonny Crossley

Good communications tool for large businesses

Used daily for 2+ years
Reviewed 2018-07-18
Review Source: Capterra

Easier and more casual communication between teams. Ability to take more issues at once without having to move around the building too much. Overall, I believe it improves efficiency and eases mental loads.This is a good piece of software if you have multiple teams that need to communicate in real time. In our company, we have teams across different buildings communicate casually in the back-ground whilst work is on-going. This is very handy if you have questions or tasks that need following up, as you are able to send notifications that are more visible than an email but not as intrusive as a face to face request. This tool is particularly good for IT teams or employees who need to exchange files with real-time conversation, especially as 3rd parties can join channels as well. The ability to make private channels and have private conversations also allow for a degree of privacy where needed. With there being both desktop and mobile versions of the app it is easy to take work on the go, great for if you remote work or are allowed agile working. Lastly, there are some cool customisation features that allow a casual feel to the place, which is a must in any modern working environment.

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Slack

A single place for team communication and workflows

Anonymous

Slack is the ultimate E-mail killer

Used daily for 2+ years
Reviewed 2018-07-10
Review Source: Capterra

It's almost completely replaced Email within our business, it's amazing and handled nearly everything we have thrown at it so far. It helps us connect with multi-site colleagues and with our publishers.Slack is a tool that allows you to ditch e-mail in your work environment, probably for good. Since we implemented an internal Slack office environment (after about 5 minutes of setting it up) - We've found that our E-mail amount has plummeted to almost zero. Day to day chats, tasks, discussions, updates everything is now usually carried out of Slack now, we have every employee using the Slack App (as well as the windows Desktop APP) and they both work brilliantly, allowing our staff to keep up to date when out of the office on the road. Every time we've challenged Slack to fit into another area of our company structure, it's passed with flying colours, we've implemented a few simple bot's that track peoples work, (again not too difficult to set up if you're a programmer) - I cannot recommend it any higher, if your organisation isn't using Slack then you're definitely not as efficient as you could be. We've since joined a few 'group' industry slacks which keep is contact with tens of thousands of people within our sector, we can ask for knowledge, advice, or simply post job adverts all through a simple chat program. It's definitely opened doors that we wouldn't have even known about before, as well as helped us get in touch with friends, old colleagues, and new potential hires. All by joining a relevant industry based Slack channel. It has deep integration with most other software out there, (Trello, Google Docs, Calendars, etc) - It's amazing and highly recommended.

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Slack

A single place for team communication and workflows

Grace Di Domenico

If you are still using email to communicate at work, I feel bad for you.

Used daily for 1-2 years
Reviewed 2018-06-26
Review Source: Capterra

Slack has totally innovated the way our team communicates and our productivity would not be the same without it. Slack allows you to efficiently communicate with your team in a fun and enjoyable way. Unlike email, messages and files are easily searchable in one search box and slack also collects all of the attachments in your workspace together so they can be easily found. Slack threads make it easy to organize discussions around certain topics and if the topic is important you can create a channel from the thread itself. You can also make these channels private if not everyone in the workspace should see the conversation. Slack has incorporated really useful apps. I have taken advantage of the app to send polls to my team, and creating asana tasks right from a message. I also get a message from slack every day listing the events I have on my calendar for the day, and set up a way for students workers to clock-in right from slack. Recently slack has also integrated with Qualtrics, and you can have Qualtrics send slack message triggers which is awesome! The slack app for ios is great. You can quickly answer co-workers on the go, and you can set your notifications to go on do not disturb during a certain time period each day if you do not want to receive push notifications out of work hours.

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Slack

A single place for team communication and workflows

Aanchal Jagnani

The best tool for communication out there!

Used daily for less than 6 months
Reviewed 2018-06-17
Review Source: Software Advice

Overall, Slack is definitely a tool you can vouch for! After having worked in the IT sector for 3+ years now, I can safely say that Slack is one of the best channels for internal communication - primarily because the design is extremely balanced; it is not archaic nor is it designed to look too casual a chat platform. I will quickly walk you through the pros of the product based on my experience as well as the useful features of it. 1. With slack, you are assured of a good UI. I have used similar platforms for internal messaging like spark but there were quite dated in terms of how they looked and worked. Majority of times, the file always showed transfer error. Slack ensures sureshot file transfer 2. In addition to the point above, there is a very useful feature of "All Files" that helps you view all the files you have received so far. Great for record purposes, to double-check and re-download easily in case you have lost the file 3. You can set reminders to yourself - Absolutely amazing especially for those tiny tasks in between that I gotta finish but generally tend to forget because of daily duties 4. Customised channels - I can create multiple different channels for different categories of communication. Much like how we create "groups" in WhatsApp - That is how it works. It is especially good when you want to disseminate important information to a particular set of people 5. Apart from reminders - You have your personal chat page which works like a "diary" for me. So I can put my daily tasks, save links or even "test run" certain messages. It is a pretty useful feature! P.S. Not exactly a benefit but apart from a fun UI, it always opens up with a fun quote which is just nice to read overall!

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Slack

A single place for team communication and workflows

Jonathan Garro

Great messaging platform with a ton of great plugins

Used daily for 2+ years
Reviewed 2018-06-14
Review Source: GetApp

My team uses Slack at work and I basically live in that app. It manages to solve a bunch of needs at once, from instant messaging, to video chat, to a team wiki, and much more. The open and closed channels (for public and private conversations) are a great way to cut down on emails. The ability to customize your notifications means you can control how often you want to be bugged about what is happening in each conversation, and the alert forwarding means you don't have every device you own ringing with every single message you get. The file sharing and rich search means that just about any in-progress document that is being collaborated upon can live in Slack. We love the Post feature that allows you to create Markup-friendly documents directly in Slack that can be referenced easily. We use them as a sort of knowledge management tool for new users to get caught up or existing users to reference important information. And perhaps my favorite feature is the vibrant development community that has created what feels like hundreds of different plugins and apps. Some of these connect with popular web tools like Google Drive (connecting it will alert you directly in Slack when a document you own has been edited or commented on), or apps designed specifically for Slack. These include everything from chat bots to polls, to much more.

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Slack

A single place for team communication and workflows

Slack pricing

Starting from
$8/month
Pricing options
Free trial
Freemium
Subscription
View Pricing Plans

Free Plan: $0
• No limits on time or users
• Search and browse up to 10k of the most recent messages
• 10 apps or service integrations
• Native apps for iOS, Android, Mac & Windows Desktop
• Two-person voice and video calls
• 5GB total file storage for the team
• Two-factor authentication


Standard Plan: $6.67 per user / month billed annually (or $8.00/user/month when billed monthly)
Everything in the Free plan, and:
• Unlimited searchable message archives
• Unlimited apps and service integrations
• Custom retention policies for messages and files
• Guest access
• Priority support
• OAuth via Google
• Mandatory two-factor authentication
• Custom User Groups to reach a team or department
• Group voice and video calls
• 10GB file storage per team member
• Custom Profiles


Plus Plan: $11.75 per user / month
Everything in the Standard plan, and:
• SAML-based single sign-on (SSO)
• Compliance Exports of all messages
• 99.99% Guaranteed Uptime SLA
• 24/7 Support with 4-hour response time
• User provisioning and deprovisioning
• Real-time Active Directory sync with OneLogin, Okta, Centrify, and Ping Identity
• 20GB file storage per team member


Enterprise Grid
Slack Enterprise Grid powers the design, usage, and administration of multiple interconnected Slack workspaces across the entire company.
• Organization-wide search, direct messaging, and announcement-focused channels
• Unlimited workspaces, customized around the people, information and apps that matter most to a team
• Shared channels between workspaces to connect teams when needed
• Security, compliance, billing, and platform integration management in a single view
• Support for integrations with data loss prevention (DLP), e-Discovery, and offline backup providers
• 1 TB (1,000 GB) of storage per user
• Dedicated account and customer success teams
• 24/7 support with 2-hour response time

Pricing Comparison

How does Slack compare with other Collaboration apps?

Subscription plan?

Slack



96% of apps offer a
subscription plan

Free trial?

Slack



88% of apps have a
free trial

Freemium plan?

Slack



38% of apps have a
freemium plan

Pricing Comparison

Collaboration app prices shown are $/month




Slack Pricing Reviews

Pros
  • Ease of use
  • Great app, channels.
  • Ease of use and low price.
  • teams, direct messages, low cost
Cons
  • Price too high
  • Price could be cheaper
  • No drawbacks for using Slack.
  • cost, can be hard to self train
99%
recommended this to a friend or a colleague

Slack features

API
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Communication Management
Drag & Drop Interface
Instant Messaging
SSL Security
Search Functionality
Tagging
Third Party Integration

Access Control (111 other apps)
Activity Dashboard (75 other apps)
Customizable Branding (79 other apps)
Document Storage (109 other apps)
File Management (82 other apps)
Permission Management (100 other apps)
Projections (115 other apps)

Competitor Feature Comparison

Mobile apps

iOS App

8,942 reviews

See all iOS Apps

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App

0 reviews

See all Android Apps

Category Leaders ranking

Reviews
Integrations
Mobile
Media
Security

#1 in Instant Messaging & Chat

View full ranking
75
20
20
15
16

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Slack also features in these categories:

GetApp Analysis

Email, voicemail, instant messages, text messages, and phone calls are just a few of the ways that busy teams communicate, but manually checking and responding to the messages coming from so many platforms consumes far too many resources for today’s busy teams. Slack is a cloud-based solution that replaces traditional forms of messaging, and brings all group communication together in one place.

Designed for businesses of all sizes, Slack is frequently used by leading technology companies such as BuzzFeed, Salesforce, Spotify, and eBay. Top features include real-time messaging, drag-and-drop file sharing, automatic indexing, and integration with hundreds of popular business apps. Slack offers its own native apps for iOS and Android, which means users are able to stay updated whether they’re working inside or outside the office.


What is Slack?

Slack is a real-time communication platform designed for teams. The cloud-based solution brings group communication together into a centralized environment and replaces long email threads and status update meetings. Conversations are automatically indexed and archived, which enables users to pull up past files—including PDFs and Google documents—regardless of how long ago those files were shared and discussed. Slack searches within files, and it also allows users to share documents with virtually anyone.

In addition to its powerful messaging and document sharing capabilities, Slack also serves as a hub for integrated business apps. Organizations are able to integrate many of the tools they use every day with their Slack accounts. Pulling this data into a single platform saves time and increases efficiency for busy teams.


Who is Slack for?

  • Experience level: All experience levels
  • Industry: All industries
  • Business size: Freelance, small business, mid-size business, large business, enterprise
  • Departments/roles: All departments
  • Budget/point: Free to use
  • Example customers: Salesforce, Spotify, eBay, BuzzFeed

Main features

Real-time messaging

Slack is best-known as a real-time messaging platform for teams. In addition to facilitating open conversations between groups of people, Slack also offers the ability to conduct private conversations in a one-on-on setting and within smaller sub-groups. (These sub-groups are ideal for handling more sensitive topics that may not apply to everyone in the company.)

Login to Slack to start participating in a group conversation. These conversations will replace lengthy email threads, and they enable you to work more quickly when communicating with large groups of people. Use the @mention feature to tag a specific colleague within the context of a larger conversation, or add an emoji to demonstrate how you’re feeling at the time when a message is sent.

Team channels

Communication within Slack is divided up into channels, private groups, and direct messages. Channels are the place where open conversations take place. These conversations are easily archived and searchable.

Anyone can join a channel, including team owners, admins, and regular users. However, you do have the option to prevent users with restricted access and single-channel guests from searching specific channels. Clicking on the information icon for each channel pulls up information about that channel’s purpose, along with the ability to add other users and browse shared files. The information icon is also what you’d select to leave any channel.

Drag-and-drop file sharing

Slack has developed a method for quickly sharing files of all types. Users can drag-and-drop files from their computers, or the cloud, directly into Slack. Slack supports PDFs, images, and videos, along with many other types of files.

Once you’ve shared a document with your colleagues, get ready for the feedback. With Slack, your colleagues can comment on the file you’ve shared. These internal discussions can take place through the comments section. You can also add stars to the documents your colleagues have uploaded to mark which files you’d like to keep handy for future reference.

Indexing and archiving

Slack automatically indexes and archives everything that goes on within a team’s account. This includes all messages, notifications, and files. Slack also indexes the content of every document that’s uploaded, which means users can search for keywords contained in specific PDFs or Word documents.

When you use Slack, you don’t have to worry about accidentally losing track of an important file, even after the group discussing that file has been disbanded. Private groups can be archived or closed after they’ve served their purpose. Archiving a group removes it from the list of available groups, but keeps all data secure for future reference.

Contextual search

The search features in most email platforms are not robust enough to handle the needs of growing organizations, which is why Slack has developed its own contextual search tools. Users are able to search for keywords across entire team archives, or within specific documents, images, and other files.

In cases where the one thing you remember about a particular file is a generic keyword, you can use Slack’s filtering tools to dig deeper into the archives and pinpoint whatever it is you need. Search results can be filtered by date range, relevancy, and person, along with many other factors.


Integrations

Integrations are a major part of Slack’s platform. Slack integrates with virtually every major business app. Users are able to set up their apps to post notifications inside the app and bring data together into one place.

Slack integrates with more than 80 external services, including Asana, Box, Dropbox, Desk.com, Google Drive, JIRA, and Stripe. Users with programming knowledge also have the option to create their own integrations.


Pricing

Slack is free for teams of all sizes. Teams can use Slack for an unlimited amount of time without paying a dime. Organizations that need upgraded features, such as searchable archives with unlimited messages and unlimited external integrations, can sign up for a Standard plan at $6.67 per user, per month. Slack’s Plus plan costs $12.50 per user, per month. Enterprise plans are coming soon.


Bottom line

  • Real-time conversations in an open or private environment
  • Creates transparency within groups and teams
  • Integrates with hundreds of popular business services
  • Mobile push notifications keep users updated 24/7
  • Free to use for teams of all sizes

Videos and tutorials

Additional information for Slack

Key features of Slack

  • Create open channels
  • Support for private groups and 1:1 direct messaging
  • File Sharing
  • Deep, Contextual Search
  • Always In Sync
  • Nearly 100 integrations
  • Open API to build your own integrations
  • All data transfer is encrypted
  • Desktop & mobile messaging
  • Notifications
  • Chat
  • Chat functionality
  • Real time updates
  • Drag & drop interface
  • Search functionality
  • Real time notifications
  • Collaborative workspace
  • Tags, keywords & @mentions
  • Audio / video conferencing
  • Two-way audio & video
  • Personalized profiles
  • 1:1 and group calls
  • Indexing
  • @mentions
  • Private text chat
  • Collaboration tools
  • Video support
  • Call sharing
  • File transfer
  • Archiving & retention
  • Document indexing
  • Mobile integration
  • Email notifications
  • Communication management
  • Commenting
  • Authentication & security
  • Single sign on
  • Compliance management
  • Real time data
  • Screen sharing
  • Document imaging
  • Tagging
  • Full text search
  • Activity logging
  • Activity tracking
  • Workflow management
  • Contact history
  • Business intelligence
  • API availability
  • Document distribution
  • Prioritizing
  • Desktop notifications
View All Features

Benefits

Slack surveyed thousands of Team Owners and Admins to see how Slack helps their teams work. The average team using Slack sees:

A 32% increase in productivity.

A 48.6% reduction in internal email.

A 25.1% reduction in meetings.

And, 80.4% agree Slack has increased transparency on their team.

These findings have both tangible and intangible benefits for any business. Fewer meetings, reply-all email threads, and lengthy conference calls means teams can work smarter and be more productive. Additionally, this helps teams feel more connected and engaged at work.