Slack Pricing, Features, Reviews & Comparison of Alternatives

Slack

A single place for team communication and workflows

4.65/5 (18,736 reviews)

Slack overview

What is Slack?

Slack is a workplace communication tool that connects users with the people and tools they work with everyday, no matter where they are or what they do. Teams in Slack work together in channels that can be organized by project, department, office location, or anything else, really. This makes it easy for users to follow the topics that are important to them. Public channels are open to anyone on the team so marketing can see what designers are working on, sales can see what’s on the product team’s roadmap, and new hires can easily get up to speed instead of starting with an empty email inbox.

Slack connects to the tools and services that businesses already use and centralizes the notifications, files, and data from hundreds of different applications. This means no more searching through emails for that one follow-up, constantly switching between different tabs and dashboards, or juggling dozens of tools - each with their own login. Slack helps teams work smarter by providing all of the information and context needed to make effective decisions quickly.

Everything shared in Slack is automatically indexed and archived so that companies can create a comprehensive knowledge base with zero effort, simply by working in Slack. And, Slack’s search makes it easy find the information users need, whenever they need it.
www.slack.com

Pricing

Starting from
$8/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, French, German, Japanese, Spanish
Slack screenshot: Create custom teams and channels to categorize and organize conversationsYou've Probably Heard of SlackSlack screenshot: Access and share messages, files, and services in one placeSlack screenshot: Use the deep search functionality to find messages from across multiple channelsSlack screenshot: Create and assign tasks and action itemsSlack screenshot: Slack voice or video callsWhat is Slack?

Slack reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.6
  4.4
Ewan Farry

Ended internal email overload in one day!

Used daily for 2+ years
Reviewed 2019-11-06
Review Source: Capterra

Making progress on internal discussions can start in seconds with a Slack group chat. It is hard to imagine a way of managing teams in different countries any other way. Slack removed a reliance on internal emails which often fell short where key people weren't copied in or involved in the discussion. In a similar way, it avoids the CC happy emails where some team members may not need to be included and is an unnecessary distraction. With public channels, anyone can decide if they continue to remain invovled or just choose to 'mute' a channel, even just for a period of time. After using it for over 2 years now, the results are that people in our organisation can manage their communication and let it fit in their workflow. With various integrations it can also be a real timesaver when on the move.

Pros
The options of private/direct group conversations and public and private channels make the various types of cross-team communication most companies need so simple that it's hard to remember how we got anywhere when relying on email. As a personal favourite feature, the option to upload custom emojis makes messaging easier, not just for fun but in the cases where logos/symbols can be easily understood by everyone, it makes quick shorthand.

Cons
Someone who reccomended this product did warn to be careful that it may take over our lives, and they weren't wrong! Through no fault of Slack , the ease of adding channels, setting up groups etc does admittedly add to the noise that can sometimes be a distraction. The Slack call quality can sometimes be unreliable and audio quality isn't amazing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great Business Continuity Tool

Used daily for 1-2 years
Reviewed 2020-08-04
Review Source: Capterra

It has been a great experience using Slack. It is a valuable tool and I really like how we are able to collaborate as a team and make it seem as if we are still working together in the office.

Pros
1:1 Chat - Ability to have 1:1 conversations with team members. Useful when working on a project together. Team Collaboration - Ability to bring a project together and share with a team. Group Chat - Ability to have one area/space where the team collaborates, shares ideas, and works together to communicate issues. Bot Integration - Ability to integrate various tools and bots that can make the day easier. Ability to integrate to web conferencing tools like Zoom, Webex, Teams. Ability to create to-do lists, track time, etc. Manage Team - Great way to manage a team who is working remotely in various geographic locations.

Cons
Still trying to work around our SSO integration - This is mostly an internal bug we are trying to work on, but it would be nice if we can make Slack to work for a single sign on experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jon Beck

Slack is essentially advanced texting for business users

Used daily for 1-2 years
Reviewed 2020-07-09
Review Source: Capterra

I started using Slack because my client required it. I find that it cuts down on my email dependence but I'm often frustrated when attempting to compose a message without standard elements such as tables, inline images, etcetrera.

Pros
I like the ability to stay in touch with our users via whatever device I'm currently using. For example, I can respond from my home computer, tablet, work computer or via my phone. I especially like the ability to be notified of a new message via my phone where I can read the message on the phone but can step over to my laptop to reply. I also appreciate the ability to add an email thread to a Slack Channel by simply adding a slack email address (each channel has a unique email address) to the CC field when I reply.

Cons
The biggest con for me is the extremely limited amount of formatting available to Slack messages. I can make a font bold and add links to files/images but I really miss the rich text features many similar apps provide. It's also frustrating to need to keep typing adding the user name(s) when I'm responding to a message. I'm assuming that this is by design but it would really be nice to be able to "Reply All" to a conversation thread. The desktop Slack application (running on Windows 10 Pro) has a "clunky" feel to it. It's written with a framework that allows the Slack developers to write HTML and JavaScript code that is essentially compiled into a Windows application and it definitely shows. Something as simple as selecting text is counter-intuitive (until you realize that it's essentially a web page mascaraing as a Windows application.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 5/10

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Mimi McCormick

Best Team Communication Software Out There

Used daily for 2+ years
Reviewed 2020-04-14
Review Source: Capterra

Very positive. Few complaints. A super fun, dynamic, effective platform for work, projects, etc. alike.

Pros
I don't think anything can compete with Slack. It's quick, efficient, fun to use, social, playful (GIF's! /giphy), unclogged and dynamic. The calling and group chat features have been especially handy lately with remote working. I also love that you can add such a diverse range of content (code, movies, images, gifs, lists, quizzes, link previews, etc.). The polls + GIF randomizers also keeps things 'fun' and light, useful for all types of people in all types of roles. The UX is very straightforward, the interface design is beautiful and FUN, which is important for a communication platform. People enjoy being on Slack. I don't mind opening it up - and that means a lot, considering it means I'm working. The search and archive functions are also great.

Cons
Don't have many complaints, honestly. I think it might be better if you had a way of storing 'updates' for projects, the way Basecamp does. Pinning messages, or files? To prioritize them, so they don't get lost in the conversation flow. Also could maybe benefit from a 'presentation mode' for Slack video, unless it exists already, to compete more with its competitors like Zoom? But overall, I have few/no complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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John Smith III

An industry leader for a reason

Used daily for 2+ years
Reviewed 2020-06-25
Review Source: Capterra

I love slack and it is always getting better. Finding my chats, creating channels, and adding integrations are easy. I can’t recommend it for business enough. It’s so fun that I am trying to find other uses for it just so I have an excuse to use it.

Pros
Slack has become the industry leader in workplace communication and for good reason. It makes for a flexible place to have contextual conversations and integrates Into your workflow by easily allowing tools to integrate Into the application. From shopping carts to service monitoring alerts to team polls, there are integrations for just about everything. These integrations also allow meaningful, yet simplified, interactions so I don’t always have to leave The context of my conversations.

Cons
The largest problem is cost as well as limits in how I can leverage Slack For both work and for non-work related communication. It wasn’t built for non-work communication so I can’t truly complain. But I would love to see some focused paradigms show up in the ecosystem to make it so I don’t have so many chat applications. One other issue is the confusing of finding and managing my custom web hooks. As often as I use it I always end up spending 5 minutes on the site trying to figure out what we hook integrations I have and where to reconfigure them.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Slack pricing

Starting from
$8/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Slack is available across three premium tiers with pricing based per user per month, outlined below:

Standard Plan: $6.67/user/month (billed annually) or $8.00/user/month (billed monthly)

Plus Plan: $12.50/user/month (billed annually) or $15.00/user/month (billed monthly)


Enterprise Grid: contact Slack for custom pricing details

Slack features

API
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Drag & Drop Interface
Search Functionality
Third Party Integration
Workflow Management

Access Control (227 other apps)
Activity Dashboard (190 other apps)
Customizable Branding (169 other apps)
Document Management (199 other apps)
Document Storage (221 other apps)
File Management (142 other apps)
Permission Management (196 other apps)
Projections (150 other apps)
Reporting & Statistics (139 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Slack

Key features of Slack

  • Create open channels
  • Support for private groups and 1:1 direct messaging
  • File Sharing
  • Deep, Contextual Search
  • Always In Sync
  • Chat functionality
  • Tags, keywords & @mentions
  • 1:1 and group calls
  • Screen sharing
  • Activity logging
  • API availability
  • Activity tracking
  • Open API to build your own integrations
  • Notifications
  • Collaborative workspace
  • Communication management
  • Compliance management
  • Contact history
  • Document imaging
  • Email notifications
  • File transfer
  • Full text search
  • Indexing
  • Desktop & mobile messaging
  • Mobile integration
  • Real time data
  • Real time notifications
  • Real time updates
  • Search functionality
  • Single sign on
  • All data transfer is encrypted
  • Nearly 100 integrations
  • Video support
  • Workflow management
  • Prioritizing
  • Authentication & security
  • Drag & drop interface
  • Document distribution
  • Chat
  • Business intelligence
  • Document indexing
  • Personalized profiles
  • Audio / video conferencing
  • Archiving & retention
  • Two-way audio & video
  • Private text chat
  • Tagging
  • Collaboration tools
  • Commenting
  • @mentions
  • Desktop notifications
  • Call sharing
View All Features

Benefits

Slack surveyed thousands of Team Owners and Admins to see how Slack helps their teams work. The average team using Slack sees:

A 32% increase in productivity.

A 48.6% reduction in internal email.

A 25.1% reduction in meetings.

And, 80.4% agree Slack has increased transparency on their team.

These findings have both tangible and intangible benefits for any business. Fewer meetings, reply-all email threads, and lengthy conference calls means teams can work smarter and be more productive. Additionally, this helps teams feel more connected and engaged at work.