Slack Pricing, Features, Reviews & Comparison of Alternatives

Slack Reviews

Slack

A single place for your team communication and workflows

4.61/5 (1,900 reviews)
47,629     296,319

Teams in Slack work together in channels that can be organized by project, department, office location, or anything else, really. This makes it easy to follow the topics that are important to you. Public channels are open to anyone on your team so marketing can see what designers are working on, sales can see what’s on the product team’s roadmap, and new hires can easily get up to speed instead of starting with an empty email inbox.

Slack connects to the tools and services you already use and centralizes your notifications, files, and data from hundreds of different applications. This means no more searching through emails for that one follow-up, constantly switching between different tabs and dashboards, or juggling dozens of tools - each with their own login. Slack helps your team work smarter by providing all of the information and context you need to make effective decisions quickly.

Everything you share in Slack is automatically indexed and archived so your company can create a comprehensive knowledge base with zero effort, simply by working in Slack. And, Slack’s search makes it easy find the information you need, whenever you need it.
www.slack.com

Slack Reviews (1,900)

Most positive review

 Life saver

Literally transformed the way my agency communicates. Great tool for teams who do not want to rely on emails to communicate. We'll continue using for years to come.

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Reviewed 27th of June, 2016 by Co-Owner

Most critical review

 Good chatting app for me but can not be viewed as a collaboration platform

1-can not assign tasks 2-no deadlines features 3-notifications issues. I have tried to make it work for my company as a collaboration platform but it lacks some important features. I can not create tasks and I can not give deadlines . It is a great chatting app for internal communication but i ...

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Reviewed 2nd of September, 2016 by Hasan Abdul Rahman

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Slack Category Leaders

Reviews
Integrations
Mobile
Media
Security

#4 in Project Collaboration

View full ranking
73
19
20
18
16

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Slack Screenshots (4)

Slack screenshotSlack screenshotSlack screenshotSlack screenshot

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Mac, Windows, Web-based
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Knowledge Base, Online Support

Slack Pricing

Starting from: $6.67/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Free Plan: $0
• No limits on time or users
• Search and browse up to 10k of your team's most recent messages
• 10 apps or service integrations
• Native apps for iOS, Android, Mac & Windows Desktop
• Two-person voice and video calls
• 5GB total file storage for the team
• Two-factor authentication


Standard Plan: $6.67 per user / month
Everything in the Free plan, and:
• Unlimited searchable message archives
• Unlimited apps and service integrations
• Custom retention policies for messages and files
• Guest access
• Priority support
• OAuth via Google
• Mandatory two-factor authentication
• Custom User Groups to reach a team or department
• Group voice and video calls
• 10GB file storage per team member
• Custom Profiles


Plus Plan: $12.50 per user / month
Everything in the Standard plan, and:
• SAML-based single sign-on (SSO)
• Compliance Exports of all messages
• 99.99% Guaranteed Uptime SLA
• 24/7 Support with 4-hour response time
• User provisioning and deprovisioning
• Real-time Active Directory sync with OneLogin, Okta, Centrify, and Ping Identity
• 20GB file storage per team member


Enterprise Grid
Slack Enterprise Grid powers the design, usage, and administration of multiple interconnected Slack workspaces across your entire company.
• Organization-wide search, direct messaging, and announcement-focused channels
• Unlimited workspaces, customized around the people, information and apps that matter most to a team
• Shared channels between workspaces to connect teams when needed
• Security, compliance, billing, and platform integration management in a single view
• Support for integrations with data loss prevention (DLP), e-Discovery, and offline backup providers
• 1 TB (1,000 GB) of storage per user
• Dedicated account and customer success teams
• 24/7 support with 2-hour response time

Competitors Pricing

Zendesk Chat

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Jostle

Starting from: $8.00/month
Pricing model: Subscription

Communifire

Starting from: $49.00/month
Pricing model: Subscription
Free Trial: Available

Users who visited Slack also visited

Key Features of Slack

  • Create open channels for anyone on your team to join
  • Support for private groups and 1:1 direct messaging
  • File Sharing
  • Deep, Contextual Search
  • Always In Sync
  • Mac, Windows, Android, and iOS apps available
  • Nearly 100 integrations
  • Open API to build your own integrations
  • All data transfer is encrypted
  • Desktop & mobile messaging
  • Notifications
  • Chat
  • Chat functionality
  • Real time updates
  • Drag & drop interface
  • Search functionality
  • Real time notifications
  • Collaborative workspace
  • Tags, keywords & @mentions
  • Audio / video conferencing
  • Two-way audio & video
  • Personalized profiles
  • 1:1 and group calls
  • Integration with tools and apps

Benefits

We surveyed thousands of Team Owners and Admins to see how Slack helps their teams work. The average team using Slack sees:

A 32% increase in productivity.
A 48.6% reduction in internal email.
A 25.1% reduction in meetings.
And, 80.4% agree Slack has increased transparency on their team.

These findings have both tangible and intangible benefits for any business. Fewer meetings, reply-all email threads, and lengthy conference calls means your team can work smarter and be more productive. Additionally, this helps your team feel more connected and engaged at work.

Alternatives to Slack

GetApp Analysis

Email, voicemail, instant messages, text messages, and phone calls are just a few of the ways that busy teams communicate, but manually checking and responding to the messages coming from so many platforms consumes far too many resources for today’s busy teams. Slack is a cloud-based solution that replaces traditional forms of messaging, and brings all group communication together in one place.

Designed for businesses of all sizes, Slack is frequently used by leading technology companies such as BuzzFeed, Salesforce, Spotify, and eBay. Top features include real-time messaging, drag-and-drop file sharing, automatic indexing, and integration with hundreds of popular business apps. Slack offers its own native apps for iOS and Android, which means users are able to stay updated whether they’re working inside or outside the office.

What is Slack?

Slack is a real-time communication platform designed for teams. The cloud-based solution brings group communication together into a centralized environment and replaces long email threads and status update meetings. Conversations are automatically indexed and archived, which enables users to pull up past files—including PDFs and Google documents—regardless of how long ago those files were shared and discussed. Slack searches within files, and it also allows users to share documents with virtually anyone.

In addition to its powerful messaging and document sharing capabilities, Slack also serves as a hub for integrated business apps. Organizations are able to integrate many of the tools they use every day with their Slack accounts. Pulling this data into a single platform saves time and increases efficiency for busy teams.

Main Features

Real-time messaging

Slack is best-known as a real-time messaging platform for teams. In addition to facilitating open conversations between groups of people, Slack also offers the ability to conduct private conversations in a one-on-on setting and within smaller sub-groups. (These sub-groups are ideal for handling more sensitive topics that may not apply to everyone in the company.)

Login to Slack to start participating in a group conversation. These conversations will replace lengthy email threads, and they enable you to work more quickly when communicating with large groups of people. Use the @mention feature to tag a specific colleague within the context of a larger conversation, or add an emoji to demonstrate how you’re feeling at the time when a message is sent.

Team channels

Communication within Slack is divided up into channels, private groups, and direct messages. Channels are the place where open conversations take place. These conversations are easily archived and searchable.

Anyone can join a channel, including team owners, admins, and regular users. However, you do have the option to prevent users with restricted access and single-channel guests from searching specific channels. Clicking on the information icon for each channel pulls up information about that channel’s purpose, along with the ability to add other users and browse shared files. The information icon is also what you’d select to leave any channel.

Drag-and-drop file sharing

Slack has developed a method for quickly sharing files of all types. Users can drag-and-drop files from their computers, or the cloud, directly into Slack. Slack supports PDFs, images, and videos, along with many other types of files.

Once you’ve shared a document with your colleagues, get ready for the feedback. With Slack, your colleagues can comment on the file you’ve shared. These internal discussions can take place through the comments section. You can also add stars to the documents your colleagues have uploaded to mark which files you’d like to keep handy for future reference.

Indexing and archiving

Slack automatically indexes and archives everything that goes on within a team’s account. This includes all messages, notifications, and files. Slack also indexes the content of every document that’s uploaded, which means users can search for keywords contained in specific PDFs or Word documents.

When you use Slack, you don’t have to worry about accidentally losing track of an important file, even after the group discussing that file has been disbanded. Private groups can be archived or closed after they’ve served their purpose. Archiving a group removes it from the list of available groups, but keeps all data secure for future reference.

Contextual search

The search features in most email platforms are not robust enough to handle the needs of growing organizations, which is why Slack has developed its own contextual search tools. Users are able to search for keywords across entire team archives, or within specific documents, images, and other files.

In cases where the one thing you remember about a particular file is a generic keyword, you can use Slack’s filtering tools to dig deeper into the archives and pinpoint whatever it is you need. Search results can be filtered by date range, relevancy, and person, along with many other factors.

Integrations

Integrations are a major part of Slack’s platform. Slack integrates with virtually every major business app. Users are able to set up their apps to post notifications inside the app and bring data together into one place.

Slack integrates with more than 80 external services, including Asana, Box, Dropbox, Desk.com, Google Drive, JIRA, and Stripe. Users with programming knowledge also have the option to create their own integrations.

Pricing

Slack is free for teams of all sizes. Teams can use Slack for an unlimited amount of time without paying a dime. Organizations that need upgraded features, such as searchable archives with unlimited messages and unlimited external integrations, can sign up for a Standard plan at $6.67 per user, per month. Slack’s Plus plan costs $12.50 per user, per month. Enterprise plans are coming soon.

Bottom Line

  • Real-time conversations in an open or private environment
  • Creates transparency within groups and teams
  • Integrates with hundreds of popular business services
  • Mobile push notifications keep users updated 24/7
  • Free to use for teams of all sizes

Videos

ashley logan

Fun way to chat among office!

24/03/2017

We love #Slack. We use it for interdepartmental as well as whole company communications. It's easy, fun, and a great way to communicate!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Vanessa Morton

Slack is an excellent communication tool

22/03/2017

I love this app! What can I say? Great way to communicate with teams and I enjoy every single thread and how easy it is to communicate.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ricardo Cevada

I think slack is great

15/03/2017

Is easy to use and improve my productivity with my team, I think you can improve the UX and UI.

Pros

Many people is familiar with it, so you can conected in a easy way.

Cons

Somethings the app stopped in my android.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Graham Opie

Slack provides a very versatile platform at a professional level.

15/03/2017

Pros

Easy to use Fun and entertaining Love the ability to send attachments via chat Personal and general messaging is great

Cons

Not many people use it, so it is hard to get people to sign up Sometimes the options can be overwhelming

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Andrew Smith

Slack - the indispensible tool for business communication

15/03/2017

Pros

Frees your email inbox. Enables true collaboration of teams. Crazily simple to use - teams can be setup within minutes. We try not to over presribe how to use slack - and find that teams find ever more creative things to do with it.

Cons

Some of the application integration could be better, however slack is evolving all the time and any limitations tend to disappear over time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kaitlyn Decker

I love sending gifs

15/03/2017

Pros

Its really easy to use and its convenient when you aren't accessible in the office. Its great to break up the work day with some fun images and interaction.

Cons

Sometimes i cant get gifs to work properly and its a struggle, probably a glitch and or a slow internet connection.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Nik Heintzen

Powerful and easy to use. Has all but replaced internal email at our company

15/03/2017

Pros

Easy to use. I love the ability to quickly switch characters using Apple + K Channel structure is neat Developer friendly

Cons

Channel bloat - our company is out of control with channels. Threads really helps with this, however, we need a better way to keep track.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Yulian Urraca

5 stars

15/03/2017

Straight up excellent. Consistently develops new features and release them seamlessly. near flawless API.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Chris Merits

Hilariously better than email communications

15/03/2017

After having Slack, I am loathe to open my mail application and wait for the flurry of unstructured cc'd messages that I don't really need to be on or two word responses. Slack takes the best of social networking habits and messaging and delivers it to all of my devices whenever it works for me.

Pros

Flexibility and adherence to new and old conventions

Cons

Threading could be better. Steep learning curve for non-social natives

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Philip Lakin

Slack makes dreams come true

15/03/2017

Slack is killing it.

Pros

Amazing to work with for my remote team. It what's elimated 80% of our internal emails. The integrations are fantastic.

Cons

Search and file management could be way better. Other than than that, would love if there were some stoneground integrations to workflow process apps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more

Who is Slack For?



  • Experience level: All experience levels
  • Industry: All industries
  • Business size: Freelance, small business, mid-size business, large business, enterprise
  • Departments/roles: All departments
  • Budget/point: Free to use
  • Example customers: Salesforce, Spotify, eBay, BuzzFeed
Read the full GetApp Analysis

Frequently used together