Slack Pricing, Features, Reviews & Comparison of Alternatives

Slack

A single place for team communication and workflows

4.64/5 (18,395 reviews)

Slack overview

What is Slack?

Slack is a workplace communication tool that connects users with the people and tools they work with everyday, no matter where they are or what they do. Teams in Slack work together in channels that can be organized by project, department, office location, or anything else, really. This makes it easy for users to follow the topics that are important to them. Public channels are open to anyone on the team so marketing can see what designers are working on, sales can see what’s on the product team’s roadmap, and new hires can easily get up to speed instead of starting with an empty email inbox.

Slack connects to the tools and services that businesses already use and centralizes the notifications, files, and data from hundreds of different applications. This means no more searching through emails for that one follow-up, constantly switching between different tabs and dashboards, or juggling dozens of tools - each with their own login. Slack helps teams work smarter by providing all of the information and context needed to make effective decisions quickly.

Everything shared in Slack is automatically indexed and archived so that companies can create a comprehensive knowledge base with zero effort, simply by working in Slack. And, Slack’s search makes it easy find the information users need, whenever they need it.
slack.com

Pricing

Starting from
$8/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, French, German, Japanese, Spanish
Slack screenshot: Create custom teams and channels to categorize and organize conversationsYou've Probably Heard of SlackSlack screenshot: Access and share messages, files, and services in one placeSlack screenshot: Use the deep search functionality to find messages from across multiple channelsSlack screenshot: Create and assign tasks and action itemsSlack screenshot: Slack voice or video callsWhat is Slack?

Slack reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.6
  4.4
Eileen Moran Cosenza

Slack is our go-to quick communication tool for our remote team

Used daily for 2+ years
Reviewed 2019-08-28
Review Source: Capterra

Before using Slack, we had to wait for people to answer emails or use text messages or chat apps. None of it was organized into a company-wide system where you can have multiple conversations with different people. Slack is the perfect solution for quick communication that doesn't need to be saved forever.

Pros
Slack is very simple to set up and use and allows us to quickly message our team members who all work remotely. It's a great tool for sharing links, getting answers to simple questions, and also sharing fun things in the Random and General Channels. We've got a few different Channels we use with our 21 users who are a combination of employees and contractors. We also use Google Drive, so that is integrated into Slack.

Cons
We've got the free plan, so we have messages that are now archived that we can't access. Considering it's free, it's not much of a con.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Jeff McKinney

Great product that has become more important than ever

Used daily for 2+ years
Reviewed 2020-04-23
Review Source: Capterra

Prior to implementing Slack we tended to have a mix of emails, chats, and some intranet announcement board setups. Now, we put all of that in Slack which makes it much easier to keep up with what is going on as well as to search for anything that you need. It has been a huge plus for us in all ways and we have a lot of other integration options we are looking at implementing.

Pros
Communication with my entire team is easily available within Slack as well as subsets of my team. Slack has played a key role for several years but that role has become critical as we have shifted operations entirely online. We have channels for different topics and the ability to easily customize alert settings for channels has been a huge plus. The ability to integrate with outside systems has allowed us to automate many tasks such as letting the service desk know when issues occur.

Cons
Traffic can get busy so I need to be particular about how my notifications are set up. I then check in periodically on the channels that I don't receive notifications for to keep up with what is going on.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

Slack : A very quick review

Used daily for 1-2 years
Reviewed 2019-05-15
Review Source: Capterra

Slack improves correspondence among colleagues. In spite of the fact that it doesnot supplant the need of email yet yes it clearly reduces unnecessary inside messages Slack stays a standout amongst the best group informing applications since it offers more than some other application in this classification. For a variety of devices and platforms, Slack is available: mobile Mac, Windows, Linux, Web, Android, iOS, and Windows. It is a cloud-based tool in real time, so you need an Internet connection to use it regardless of which app you have.

Pros
What I truly like is to discover individuals and ping them and begin a transformation. Most significant, you can share records, photographs, URL, gifs (Very significant), in a solitary spot. Making joint effort simple and something to appreciate. at the point when significant data is imparted to other application it gets lost and there is no record of it. With the slack channel, the data is put away and can be utilized as references Slack makes it workable for its clients to have numerous alternatives of getting informed. The best component, as I would see it, is the place somebody can "@" you in a message or a post.

Cons
Below are some points which I least like in Slack: Video calls are just bolstered in the work area applications and Slack for web in the Chrome program. In the event that you join a call from a cell phone, you get sound as it were. So also, screen sharing just works from the work area applications, what's more, sharing control of screen sharing just works in the Mac and Window work area applications (not Linux). From the web application in Chrome, you can watch on the off chance that another person utilizes screen sharing, yet you can't start it. There is also no option for downloading conversations to create a hard copy record (for minutes of meeting, etc.). No File Preview: If you could preview a document without downloading it first, it would be nice. But Slack does'nt have this feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Aaron Pinsker

Great for communicating with coworkers and friends!

Used weekly for 1-2 years
Reviewed 2020-02-21
Review Source: Capterra

I actually do not use Slack much in a business environment, but in a personal setting for a book club. We transitioned to primarily using Facebook for communication to Slack, as not all members of the book club are on Facebook. Slack has made communication a lot easier and fully centralized.

Pros
Slack is really easy to setup and provides a great solution for secure communication b/w coworkers and even friends. The interface, while slightly confusing at first, is easy to learn. In addition, it is easy to create different channels - as to have multiple conversations on multiple topics without those conversations overlapping. There are both mobile and desktop clients, and they are cross platform. There is even a web interface so you don't have to install a local client. Finally, you can't argue with the price as it starts with free version that is suitable for many use-cases.

Cons
Slack utilizes various shortcuts and tags to implement features (such as adding a poll to a conversation), but these tags are not obvious and usually need to be looked up.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Lauren Hazen

Never Slacks

Used daily for 2+ years
Reviewed 2020-04-27
Review Source: Capterra

I was first introduced to the product when I was working at a photographic agency. It's a very fast-paced environment that requires incredibly efficient communication and swift project management. I was doing my research and experimented with Slack for a brief time. I felt inspired by the benefits and presented it to the workplace. They immediately downloaded the solution and I set up the software for them from my side. Within minutes, we had a newly impressive communication tool that eased our stresses at a colossal level. Very great build and I look forward to its growth.

Pros
I love this application for a majority of reasons. Slack is very minimalistic but also beautifully done. It presents your desired information in a very organized manner and makes it easy for the receiver to understand. It balances colors well and provides brief templates for you to use. Another aspect I like about Slack is the multiple formats of data you can send into a single chatroom space. It's extremely convenient and essential for your company's needs.

Cons
I don't have any negative thoughts for Slack because it fulfills our company's needs to a great extent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Slack pricing

Starting from
$8/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Slack is available across three premium tiers with pricing based per user per month, outlined below:

Standard Plan: $6.67/user/month (billed annually) or $8.00/user/month (billed monthly)

Plus Plan: $12.50/user/month (billed annually) or $15.00/user/month (billed monthly)


Enterprise Grid: contact Slack for custom pricing details

Slack features

API
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Drag & Drop Interface
Search Functionality
Third Party Integration
Workflow Management

Access Control (212 other apps)
Activity Dashboard (177 other apps)
Customizable Branding (163 other apps)
Document Management (189 other apps)
Document Storage (214 other apps)
File Management (137 other apps)
Permission Management (188 other apps)
Projections (145 other apps)
Reporting & Statistics (132 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Slack

Key features of Slack

  • Create open channels
  • Support for private groups and 1:1 direct messaging
  • File Sharing
  • Deep, Contextual Search
  • Always In Sync
  • Chat functionality
  • Tags, keywords & @mentions
  • 1:1 and group calls
  • Screen sharing
  • Activity logging
  • API availability
  • Activity tracking
  • Open API to build your own integrations
  • Notifications
  • Collaborative workspace
  • Communication management
  • Compliance management
  • Contact history
  • Document imaging
  • Email notifications
  • File transfer
  • Full text search
  • Indexing
  • Desktop & mobile messaging
  • Mobile integration
  • Real time data
  • Real time notifications
  • Real time updates
  • Search functionality
  • Single sign on
  • All data transfer is encrypted
  • Nearly 100 integrations
  • Video support
  • Workflow management
  • Prioritizing
  • Authentication & security
  • Drag & drop interface
  • Document distribution
  • Chat
  • Business intelligence
  • Document indexing
  • Personalized profiles
  • Audio / video conferencing
  • Archiving & retention
  • Two-way audio & video
  • Private text chat
  • Tagging
  • Collaboration tools
  • Commenting
  • @mentions
  • Desktop notifications
  • Call sharing
View All Features

Benefits

Slack surveyed thousands of Team Owners and Admins to see how Slack helps their teams work. The average team using Slack sees:

A 32% increase in productivity.

A 48.6% reduction in internal email.

A 25.1% reduction in meetings.

And, 80.4% agree Slack has increased transparency on their team.

These findings have both tangible and intangible benefits for any business. Fewer meetings, reply-all email threads, and lengthy conference calls means teams can work smarter and be more productive. Additionally, this helps teams feel more connected and engaged at work.