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Slack

A single place for team communication and workflows

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Slack Pricing, Features, Reviews and Alternatives

Slack product overview

What is Slack?

Slack is a workplace communication tool that connects users with the people and tools they work with everyday, no matter where they are or what they do. Teams in Slack work together in channels that can be organized by project, department, office location, or anything else, really. This makes it easy for users to follow the topics that are important to them. Public channels are open to anyone on the team so marketing can see what designers are working on, sales can see what’s on the product team’s roadmap, and new hires can easily get up to speed instead of starting with an empty email inbox.

Key benefits of using Slack

Slack surveyed thousands of Team Owners and Admins to see how Slack helps their teams work. The average team using Slack sees:

  • A 32% increase in productivity.

  • A 48.6% reduction in internal email.

  • A 25.1% reduction in meetings.

  • And, 80.4% agree Slack has increased transparency on their team.

    These findings have both tangible and intangible benefits for any business. Fewer meetings, reply-all email threads, and lengthy conference calls means teams can work smarter and be more productive. Additionally, this helps teams feel more connected and engaged at work.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Email/Help Desk
    Chat

    Training options

    In Person
    Documentation
    Live Online
    Videos

    Slack pricing information

    Value for money

    4.5

    /5

    20,4k

    Starting from

    $

    8

    /momonth
    Per User

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Slack features

    Functionality

    4.5

    /5

    20,4k
    Total Features68 27 categories

    Most valued features by users

    Collaboration Tools
    Access Controls/Permissions
    Document Management
    Search/Filter
    Alerts/Notifications
    File Sharing
    API
    Third Party Integrations

    Functionality contenders

    Slack users reviews

    Overall rating

    4.7

    /5

    20,4k

    Positive reviews

    95%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.9/10
    Rating distribution

    5

    4

    3

    2

    1

    14,467

    4,969

    813

    119

    41

    Why do users choose Slack?

    What would users change about Slack?

    Pros
    Love Slack and would recommend to anyone to change over to it, the integration to other products is also really good.

    AR

    Anonymous Reviewer

    Super easy set up, effortless onboarding, and great pricing plan for small groups. It has strong search functionality and intuitive threading.

    AR

    Anonymous Reviewer

    You can have fun and customize. For example: We have a 'Jokes' channel that the slack bot will tell you jokes if you ask 'bot tell me a dad joke'- It's amazing.

    WM

    William M.

    Cons
    I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.

    AR

    Anonymous Reviewer

    While they are only visible to me, I am always worried that I accidentally posted something wrong.

    AR

    Anonymous Reviewer

    They found it awkward that everything was a chat in Slack and uncomfortable with sending out a message that may "bother" others for small issues, and reverted to email, even with consistent reminders.

    SW

    Simeon W.

    Overall rating contenders

    Overall Rating

    Love Slack

    Reviewed a year ago

    Transcript

    Kristen M.: Hi, my name is Kristen and I'm a network studio project manager for a digital media company,...

    Overall Rating

    Best Office Messaging

    Reviewed a year ago

    Transcript

    Adam: Hi, I'm Adam. I'm a chief strategy officer at an integrated marketing agency and I will give Slack...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    A great team communication tool

    Reviewed 2 years ago

    Slack is honestly the best tool for team collaboration. You can communicate via voice or text with your coworker or friends from the browser, desktop or phone and it's reliable a lot. The messages are there and so are the files shared. Also same with the chat rooms.

    Pros

    I like Slack. I have been using it for aprox 4 years now. It's simple and it get's the job done. You can add extensions like JIRA, Google Drive, DropBox and so on. Basically slack you can have different rooms for different teams (you can manage the members per room or invite) and you can also have private chat conversations with other people. It's basically a chat server for your company or organization. The mobile app is awesome, the desktop app is fine and you can also use Slack on the browser. The free tier is good if you have a small team, now if you message a lot there's like a 10,000 message limit for the history so if you want to get the best deal, you'll need to pay. Same for the file sharing, there's a limit but it works super good.

    Cons

    Honestly Slack is great, but with the time, it's become stagnant. A lot of other platforms are providing features that are more robust and free. For instance, Discord, even if it is for gaming, it does everything Slack does and better. Even the desktop sharing is better. I wish Slack just kind of moved out of the stagnant position they are right now and innovate a bit more or refresh their app, but hopefully they don't break it, because it works fine as well.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Slack is the solution for internal communication and collaboration

    Reviewed 5 months ago

    Slack helps our team stay coordinated, interact in a timely manner, and track information in channels that provide context.

    Pros

    Slack's ease of use and understanding it paramount. While I find Teams to be over-extending itself into the Office world, Slack is just about making sure you can keep communication clear, timely and open. The ability to shift between private DMs, open channels, and private channels nicely delineates the way you can manage communication across a team. We use Slack for all internal communication, relegating email to external comms, which works really well.

    Cons

    The channels can overwhelm casual users at times. While the system tries to clean things up with suggestions, I think Slack should do more intentional hiding of under-used channels to keep it clean.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Slack Review

    Reviewed a month ago

    Ever since switching to remote work having a communication platform like slack has been crucial to our day to day process. It's great to be able and go back into channels and view important information that was pinned, much more organized than sending a million different emails back and forth. Slack is great, and helps stay connected with my peers from the comfort of my home.

    Pros

    I love how many different options I have within Slack to create the perfect setting for what I need. It's so simple or organize one on one conversation, group messages, and even create public and private channels. The app is incredibly easy to connect to your mobile device so even if you need to step away from your desk you can still communicate with your coworkers and receive urgent updates in real time.

    Cons

    The only think I don't like about slack is the noise it makes when you get a new message. Thankfully it's very easy to turn off the notification sound! I've also noticed that sometimes there is a bit of a lag between the desktop & mobile applications.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Slack is essentially advanced texting for business users

    Reviewed a year ago

    I started using Slack because my client required it. I find that it cuts down on my email dependence but I'm often frustrated when attempting to compose a message without standard elements such as tables, inline images, etcetrera.

    Pros

    I like the ability to stay in touch with our users via whatever device I'm currently using. For example, I can respond from my home computer, tablet, work computer or via my phone. I especially like the ability to be notified of a new message via my phone where I can read the message on the phone but can step over to my laptop to reply. I also appreciate the ability to add an email thread to a Slack Channel by simply adding a slack email address (each channel has a unique email address) to the CC field when I reply.

    Cons

    The biggest con for me is the extremely limited amount of formatting available to Slack messages. I can make a font bold and add links to files/images but I really miss the rich text features many similar apps provide. It's also frustrating to need to keep typing adding the user name(s) when I'm responding to a message. I'm assuming that this is by design but it would really be nice to be able...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Slack as the best tool to optimize daily work routine between teams

    Reviewed 4 months ago

    My Team and I are very satisfied with Slack and we don't have any negative experience with it so far and we hope that Devs will keep up their good work in the future as well.

    Pros

    I love how easy it is to stay in touch and in general organize my team via Slack. We tried using a couple of tools to coordinate ourselves, so we deliver the best Support Experience to our Customers, but only after testing the Slack, we were sure that we got what we really need.

    Cons

    Sometimes Slack would experience some general timeout ( when posting some update among us or sharing some file ), but that is mainly because of our private network which we use on work ( because it works flawlessly on our phones outside of our office and network ).

    Slack FAQs and common questions

    Slack has the following pricing plans:
    Starting from: $8.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Slack has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Slack supports the following languages:
    English, German, Japanese, French, Spanish


    Slack supports the following devices:
    Android, iPhone, iPad


    Yes, Slack has an API available for use.


    Slack integrates with the following applications:
    SatisMeter, Lessonly, smartQ, Bugsnag, Freshservice, ITM Platform, HubSpot Marketing Hub, Ottspott, PractiTest, ClearSlide, AzureDesk, Groove, Nagios XI, GitHub, Talkdesk, HotGloo, PayPal, Todoist, Aircall, Chartbeat, Dropbox Business, Autopilot, Cisco Webex, Azuqua, UpRaise, TimeCamp, Insightly, Jira, HappyFox, Ranktab, Baremetrics, Datadog, Assembla, Breezy, Recruitee, CircleCI, Mention, Qualtrics CoreXM, Lever, HaloPSA, Re:amaze, Time Doctor, Miro, Quip, Zapier, Pivotal Tracker, Locowise, Zoho Projects, absence.io, CallPage, LeadDyno, ProductPlan, MeisterTask, Setmore, Microsoft OneDrive, Airtable, CATS, Usersnap, Zenefits, Trello, Google Drive, Box, Zoho Books, Envoy, Amplitude, Intervals, Pingdom, Zoom, Lucidpress, Userlike, Cayzu, Kudos, Clari, Any.do, Kyber, Repuso, Automile, Opsgenie, Calamari, Raven, Flow, FlowVella, Databox, BlueJeans, Egnyte, TrueSight Pulse, Beanstalk, HelloSign, LiveAgent, Freshdesk, Twitter, Help Scout, HappyFox Chat, Woopra, Stripe, Checkfront, Sisense, Small Improvements, SolarWinds Service Desk, Airbrake, WebHR, Salesforce Sales Cloud, Bitium, SendPulse, ClickMeeting, Callmaker, Okta, Rollbar, Zoho Subscriptions, Recruiterbox, PagerDuty, Sentry, Redbooth, GoToMeeting, MVISION Cloud, CheckMarket, Blitz, Vigil, Sage HR, truDigital Signage, TINT, Azendoo, Crashlytics, BigTime, Front, GetResponse, ClockIt, Bonusly, Brand24, Wunderlist, Bitbucket, Lucidchart, Staff Squared, Betterworks, SupportBee, Spinify, AppSignal, Papertrail, VibeCatch, Identity Services, WorkRamp, SurveyMonkey, Hive, Continu, Librato, Kixie, Favro, Twine, Copper, 5pm, Mailchimp, Greenhouse, Roadmap, Aha!, Mailjet, Zoho Expense, Abacus, Pulseway, Localize, Asana, Toggl Plan, Hootsuite, Wishpond, Zoho Inventory, UpKeep, IFTTT, Hoopla, New Relic One, Raygun, Geekbot, SnapComms, Qwilr, Intercom, Smooch, Procurify, GoCo, Zoho Invoice, Clearlogin, ProdPad, Zendesk


    Slack offers the following support options:
    FAQs/Forum, Knowledge Base, Email/Help Desk, Chat

    Related categories