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Weave vs Lighthouse 360 Comparison

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Overview

Category Leaders

Weave is the all-in-one customer communications and engagement platform for small business. From the first phone call to...

Lighthouse 360 is a patient communication management software that helps dental practitioners manage bookings, treatment...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

556

5

4

3

2

1

331

135

43

18

29

  • Value for money
  • Ease of use
  • Features
  • Customer support
85%
would recommend this app

4.1

37

5

4

3

2

1

17

11

5

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
79%
would recommend this app

Pros

Excellent, we were with and changed to someone else and went back to them because our office really likes the mobile app and there features are just better.
I love the integration with our practice management software, and that patients like the features that allow text responses and ease of communication with our office.
I love the ease behind weave, it's simple and not complicated plug the phone in sync it with my software and I was good to go.

Pros

Ease of confirming appointments is good; recall management is good; customizing reminder frequency is good.
Lighthouse 360 is good for what it is (patient communication software). Great for texting with patients and setting up a reminder system.
The features that our office likes most about Lighthouse is the ability to send out last minute appointment availability when there is a cancellation in our schedule.

Cons

Once you have realized how bad and precarious this service is trying to cancel your contract is a nightmare.
I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave.
Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support.

Cons

Templates are too restrictive. The worst failure is when I needed them the most which is when I needed them to help me contact patients about important, life-saving messages about the Corona Virus.
They are not able to "mask" the number used to confirm as the office number if it is a voIP line, which was also disappointing.
Intra office messaging wasn’t really something we used or needed and I felt this feature distracted my employees more than it benefited them.
  • Vendor responds to reviews
  • Last review22 days ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features117
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audio Calls
  • Automated Attendant
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Chat/Messaging
  • Client Database
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Confirmations/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Dental Practice Management
  • Discussions/Forums
  • Electronic Payments
  • Email Campaign Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Event Calendar
  • Fax Management
  • Feedback Management
  • File Sharing
  • File Storage
  • For Physical Therapy
  • Forms Creation & Design
  • HIPAA Compliant
  • IVR
  • Interaction Tracking
  • List Management
  • Live Chat
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Multi-User Collaboration
  • Negative Feedback Management
  • On-Demand Recording
  • Online Booking
  • Online Voice Transmission
  • PBX
  • Patient Engagement
  • Patient Intake
  • Patient Records Management
  • Patient Scheduling
  • Payment Reminders
  • Performance Metrics
  • Personalization
  • Practice Management
  • Progress Tracking
  • Project Management
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Reporting
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Role-Based Permissions
  • SMS Messaging
  • SMS Reminders
  • Scheduling
  • Search/Filter
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text Analysis
  • Third-Party Integrations
  • Two-Way Communication
  • Visual Analytics
  • Voice Mail
  • Website Integration
  • Workflow Management
  • Total features17
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audio Calls
  • Automated Attendant
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Chat/Messaging
  • Client Database
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Confirmations/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Dental Practice Management
  • Discussions/Forums
  • Electronic Payments
  • Email Campaign Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Event Calendar
  • Fax Management
  • Feedback Management
  • File Sharing
  • File Storage
  • For Physical Therapy
  • Forms Creation & Design
  • HIPAA Compliant
  • IVR
  • Interaction Tracking
  • List Management
  • Live Chat
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Multi-User Collaboration
  • Negative Feedback Management
  • On-Demand Recording
  • Online Booking
  • Online Voice Transmission
  • PBX
  • Patient Engagement
  • Patient Intake
  • Patient Records Management
  • Patient Scheduling
  • Payment Reminders
  • Performance Metrics
  • Personalization
  • Practice Management
  • Progress Tracking
  • Project Management
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Reporting
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Role-Based Permissions
  • SMS Messaging
  • SMS Reminders
  • Scheduling
  • Search/Filter
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text Analysis
  • Third-Party Integrations
  • Two-Way Communication
  • Visual Analytics
  • Voice Mail
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations2
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • Okta
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Total integrations2
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • Okta
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier