Weave Pricing, Features, Reviews & Comparison of Alternatives

Weave

Cloud-based team communication software

4.45/5 (159 reviews)

Weave overview

What is Weave?

Weave is a cloud-based team communication solution designed to help healthcare, veterinary, and accounting organizations interact with customers and employees through chats, emails, and calls. It enables administrators to receive payments through various methods including debit or credit card processing and text-to-pay.

With Weave’s mass email functionality, employees can send emails to the entire customer base, notifying them about new product releases and business news. Supervisors can configure specific dates to inform customers about unexpected closures or upcoming offers via text messages. The application also offers a review management tool, which allows marketing teams to monitor and quickly respond to customer reviews on Google and Facebook.

Weave facilitates integration with various third-party platforms, enabling businesses to push and pull data across systems. The application provides a reporting module for businesses to generate financial reports, highlight pending payments, and gain insights into sales activities.

Pricing

Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Weave screenshot: Weave MessagingWeave+ for Dental [3-Minute Demo]Weave screenshot: Weave Customer InsightsWeave screenshot: Weave AnalyticsWeave screenshot: Weave PaymentsWeave screenshot: Weave SchedulingWeave screenshot: Weave Realtime Monitoring

Weave reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.4
  4.5
  4.0
Andrea Becker

Seamless integration of telephone and texting with easy recall and reminders

Used daily for 1-2 years
Reviewed 2020-03-20
Review Source: Capterra

Weave replaced our phone system and provided phones, so the incremental cost is not very great. They have decreased our no show rate significantly.

Pros
The best feature of the software is the ability to give an immediate response to everyone who calls us. If we don't answer the line right away, the patient gets a text asking how we can help. Also, the recall and appointment reminders are easy to script/edit and to schedule. You can also administer all of this remotely, including changing the message or forwarding the lines. I also love that they are always improving the capabilities of the software. With regularity, they post a video you can watch to see what they are currently working toward. Always very exciting!

Cons
At this point, I am interested in mass email capability, as in for a newsletter. I believe they are adding this feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kim Konopka

Great Produce

Used daily for 1-2 years
Reviewed 2020-03-20
Review Source: Capterra

We are a smaller office so the texting makes the patients feel like we are more personal with them.

Pros
I like the fact that I do not have to make very many phone calls to confirm patient appointments. The patients also love the text reminders. I also like the fact that when a patient texts me I can respond immediately if I am in front of my computer screen.

Cons
The only thing that I would like to see added would be a feature that links with our website so patients could text me from the website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Beth LaBorde

Ease

Used daily for 2+ years
Reviewed 2020-05-08
Review Source: Capterra

I love it!

Pros
I love the texting feature and the consent for pictures. It has made things very easy compared to the phone calls that many patients don't answer.

Cons
When I am in the middle of a text and the phone rings, it cancels the message. Sometimes I am able to access it from drafts, but not all the time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kelly Gibson

When my phone number was transported over to Weave they did not have my number working for 2 days

Used daily for less than 6 months
Reviewed 2019-11-27
Review Source: Capterra

[SENSITIVE CONTENT HIDDEN] and the rest of the company are not fully trained in both how to set up your phone line or the phone and how to use their system. I called customer service 8 times today to be hung up on. So I finally called the sales line to get an answer. There online help support didn't have access to the PIN number. So i have asked for a phone call back like I did two weeks ago left on the online help support message and the phone does not take messages. The help center through the sales department didn't know that PIN

Pros
I was sold on all I was told is was going to do for me and my business. None of it true. There is no phone personal message even thought I have set one up both on the phone and on line. There is no forwarding the call to my cell phone number. The training videos do not cover how to set up call forwarding and text messaging that me or my office staff understand.

Cons
I had no phone service for 2 business days. We I called my assigned customer representative she didn't care that I had no phone service. She even called the number the next day and couldn't get through as the phone service had not been turned on by Weave. They did not send us a cordless phone that we ordered, they sent 5 separate phones which would ring randomly in set up in different rooms. You could not answer the call in the room you were in I had to leave a patient and run into another room to answer. the video she sent us to set things up was a different model. Afterall of this I decided to take my numbers to my prior service. They will not give me the information to do so. I explained I was going to do this and why. I had to call back to get my account number which took me several phone calls and waiting on hold to do. I explained why I need the account number. I sent the signed consent off to my new phone service, it was refused as they now needed a PIN number. This is odd as no one at Weave knows anything about PIN numbers. This has been going on for two weeks now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Bryan Mansfield

Great product, support is lacking

Used daily for 2+ years
Reviewed 2020-03-25
Review Source: Capterra

Good, we love the features and functionality. We use it everyday and our practice has greatly benefited from it.

Pros
We love the mobile app, two-way texting, call recording and automated review system. Overall, we are very happy with Weave.

Cons
The support is seriously lacking. I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave. No one at Weave's support was able to help with this problem and they eventually gave up. Some add-on features are too expensive. Fax should be available for much less than $50 per month. The dashboard metrics add-on would be great but it's overpriced.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Weave pricing

Please contact Weave directly for pricing information.

Weave features

Activity Dashboard
Activity Tracking
Chat
Reporting & Statistics
Search Functionality
Workflow Management

API (314 other apps)
Access Control (223 other apps)
Automatic Notifications (185 other apps)
Collaboration Tools (341 other apps)
Collaborative Workspace (220 other apps)
Commenting (197 other apps)
Customizable Branding (168 other apps)
Document Management (195 other apps)
Document Storage (219 other apps)
Drag & Drop Interface (175 other apps)
File Management (139 other apps)
Permission Management (193 other apps)
Projections (144 other apps)
Third Party Integration (219 other apps)

Videos and tutorials

Additional information for Weave

Key features of Weave

  • Appointment Reminders
  • Medical Billing
  • Patient Records Management
  • bulk emails
  • call forwarding
  • call history
  • employee directory
  • sales pipeline management
  • schedule messaging
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