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Weave Logo
Weave
4.2
(473)

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The all-in-one customer communication software

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(7)

Weave Pricing, Features, Reviews and Alternatives

Weave product overview

What is Weave?

Weave is an all-in-one communication platform made to make customer communication easier. Last year Weave won a Dentaltown Townie Choice Award® for Best Patient Communication System and was named a Best Healthcare Technology Solution Finalist for SIIA CODiE Awards. To learn more about Weave’s culture and career opportunities, visit getweave.com/newsroom.

Key benefits of using Weave

• Weave helps small businesses view pertinent customer information like name, phone number, upcoming appointments, past due balances, and family members as soon as they call in.

• Weave lets small businesses send fully customizable and automated appointment reminders, recall reminders and review reminders via text or email.

• Weave lets small businesses send text reminders with secure pay links to their customers as an easy and convenient payment option.

• Weave lets small businesses send digital forms to their customers that they can fill out before their appointment.
Weave provides small businesses with an integrated online scheduling tool that their customers can use to schedule appointments without having to call in or send a text.

• The application allows users to streamline call recording, tracking, and forwarding operations on a unified platform.

• Customer care teams can use the application to manage voicemail greetings and phone tree menus, even from remote locations.

• Businesses can utilize Weave’s email marketing solution to send promotional messages and newsletters via email and communicate critical updates related to opening, temporarily closing, or re-opening stores at a new location.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Chat
Email/Help Desk
Knowledge Base

Training options

In Person
Documentation
Webinars
Live Online
Videos

Weave pricing information

Value for money

4.0

/5

473

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Weave features

Functionality

4.2

/5

473

Total features

116

28 categories

Most valued features by users

Collaboration Tools
Alerts/Notifications
Third-Party Integrations
Search/Filter
File Sharing
Activity Dashboard
Reporting & Statistics
Data Import/Export

Functionality contenders

Weave users reviews

Overall Rating

4.2

/5

473

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.16/10
Rating distribution

5

4

3

2

1

263

124

42

16

28

Pros
Excellent, we were with and changed to someone else and went back to them because our office really likes the mobile app and there features are just better.
I love the integration with our practice management software, and that patients like the features that allow text responses and ease of communication with our office.
I love the ease behind weave, it's simple and not complicated plug the phone in sync it with my software and I was good to go.
Cons
Once you have realized how bad and precarious this service is trying to cancel your contract is a nightmare.
I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave.
Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support.

Overall rating contenders

Weave FAQs

Q. What type of pricing plans does Weave offer?

Weave has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of Weave?

Weave has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Weave support?

Weave supports the following languages:
English


Q. Does Weave support mobile devices?

Weave supports the following devices:
Android, iPad, iPhone


Q. Does Weave offer an API?

No, Weave does not have an API available.


Q. What level of support does Weave offer?

Weave offers the following support options:
FAQs/Forum, Phone Support, Chat, Email/Help Desk, Knowledge Base

Related categories