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Weave Logo
Weave
4.1
(353)

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all-in-one customer communication software

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(2)

Weave Pricing, Features, Reviews and Alternatives

Weave product overview

What is Weave?

Weave is the all-in-one customer communications and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. The first Utah company to join Y Combinator, Weave has set the bar for Utah startup achievement & work culture. In the past year, Weave has been included in the Forbes Cloud 100, Inc. 5000 fastest-growing companies in America, and was certified as a Great Place to Work. To learn more, visit www.getweave.com/newsroom/

Key benefits of using Weave

• Weave enables employees to automatically access customer information such as names, upcoming appointments, and overdue balances at every call.

• The application allows users to streamline call recording, tracking, and forwarding operations on a unified platform.

• Customer care teams can use the application to manage voicemail greetings and phone tree menus, even from remote locations.

• Weave lets professionals automatically send appointment reminders and custom messages to customers via text or email.

• Businesses can utilize Weave’s email marketing solution to send promotional messages and newsletters via email and communicate critical updates related to opening, temporarily closing, or re-opening of stores at a new location.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Chat
Email/Help Desk
Knowledge Base

Training options

In Person
Documentation
Webinars
Live Online
Videos

Weave pricing information

Value for money

3.9

/5

353

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Weave features

Functionality

4.1

/5

353

Total features

73

17 categories

Most valued features by users

Collaboration Tools
Alerts/Notifications
Third Party Integrations
Search/Filter
File Sharing
Activity Dashboard
Reporting & Statistics
Workflow Management

Functionality contenders

Weave users reviews

Overall Rating

4.1

/5

353

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.8/10
Rating distribution

5

4

3

2

1

175

100

40

16

22

Pros
Excellent, we were with and changed to someone else and went back to them because our office really likes the mobile app and there features are just better.
I love the integration with our practice management software, and that patients like the features that allow text responses and ease of communication with our office.
I love the ease behind weave, it's simple and not complicated plug the phone in sync it with my software and I was good to go.
Cons
However, it is costly since it does not work properly as often as it should. We do not use some of the features due to the inconvenient nature.
Once you have realized how bad and precarious this service is trying to cancel your contract is a nightmare.
I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave.

Overall rating contenders

SH
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Shelly H.

Office Manager

Hospital & Health Care, 1-10 employees

Review source

Overall Rating

Weave is good

Reviewed 2 years ago

Transcript

Shelly H.: My name is Shelly. I'm the office manager in a dental office, and I give Weave four out of...

PS
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Patricia S.

Operations Manager/Treatment Coordinator

Consumer Services, 11-50 employees

Review source

Overall Rating

Weave has changed our office for the better

Reviewed 2 years ago

Transcript

Patricia: My name is Patricia. I work in orthodontics. My job title is treatment coordinator and operations...

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Annelise K.

Verified reviewer

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Essential for business

Reviewed a year ago
Pros

I love the way the platform interacts with our patients. They are always growing and adding new products. Some I stay with and some I don't. But I love the fact that the company is always looking at improving the products and experiences for users.

Cons

ISometimes it's hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me.

MM
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Megan M.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Software is great. Customer service could use some work

Reviewed 6 months ago
Pros

The features are great once you get them going. We love that our patients name pops up on the screen as they are calling so we can pull their chart up before we ever answer. The Google reviews sending is also helpful. The texting is a great feature. The service itself is great once it is set up correctly.

Cons

Every time we have on boarded a new location there have been issues. We have had calls somehow going to random workers cell phones instead of ringing in the office. We have had faxes not coming through. One time the onboarder just quit in the middle of onboarding and it took us days to reach someone to complete the onboarding. It also does not integrate with therapy software so we miss out on a lot of the features. Also when if the phones go down it is nearly impossible to reach an actual person for assistance.

MT
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Marlissa T.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Decent

Reviewed 2 months ago

Most of time pretty happy with program there are a few simple things I think can be changed

Pros

Def easy to use User friendly Easy training

Cons

Family linking . You should be able to do family notes. Search children by contacts as well

ML
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Marsha L.

Verified reviewer

Medical Practice, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Customer Service is terrible!!

Reviewed 16 days ago

We loved everything about Weave until September 12th when we installed a new server and updated our dental software to the latest version. After that, only the phones would work!! Their software would not sync with our dental software so we had to return to just manual confirmations. We went back and forth with them trying to resolve the issue for 2 months!! Working with their support team was TERRIBLE!!...

Pros

We loved everything about the software and the phone system!

Cons

Their customer service representatives don't seem to care when you have issues with their product.

HT
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Heather T.

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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New to Weave

Reviewed 3 months ago
Pros

I love their text to pay option and their direct patient messages!

Cons

We are very new to this software so have not worked out the kinks quite yet. I don't like that they switch your contact several times at the beginning as you navigate the new software. I wish you could send out multiple payment texts at once.

Weave FAQs and common questions

Q. What type of pricing plans does Weave offer?

Weave has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of Weave?

Weave has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Weave support?

Weave supports the following languages:
English


Q. Does Weave support mobile devices?

Weave supports the following devices:
Android, iPad, iPhone


Q. Does Weave offer an API?

No, Weave does not have an API available.


Q. What other apps does Weave integrate with?

Weave integrates with the following applications:
Dentrix Enterprise, TotalMD, PracticeWorks, Dentrix, Eyefinity Practice Management, Compulink Healthcare Solutions, Mindbody, ChiroTouch, RevolutionEHR, Curve Dental, Easy Dental


Q. What level of support does Weave offer?

Weave offers the following support options:
FAQs/Forum, Phone Support, Chat, Email/Help Desk, Knowledge Base

Related categories