Weave Pricing, Features, Reviews & Comparison of Alternatives

Weave

Cloud-based team communication software

4.4/5 (170 reviews)

Weave overview

What is Weave?

Weave is a cloud-based team communication solution designed to help healthcare, veterinary, and accounting organizations interact with customers and employees through chats, emails, and calls. It enables administrators to receive payments through various methods including debit or credit card processing and text-to-pay.

With Weave’s mass email functionality, employees can send emails to the entire customer base, notifying them about new product releases and business news. Supervisors can configure specific dates to inform customers about unexpected closures or upcoming offers via text messages. The application also offers a review management tool, which allows marketing teams to monitor and quickly respond to customer reviews on Google and Facebook.

Weave facilitates integration with various third-party platforms, enabling businesses to push and pull data across systems. The application provides a reporting module for businesses to generate financial reports, highlight pending payments, and gain insights into sales activities.

Pricing

Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Weave screenshot: Weave MessagingWeave+ for Dental [3-Minute Demo]Weave screenshot: Weave Customer InsightsWeave screenshot: Weave AnalyticsWeave screenshot: Weave PaymentsWeave screenshot: Weave SchedulingWeave screenshot: Weave Realtime Monitoring

Weave user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.3
  4.4
  3.9
Rebekah Rowland

One of the best things we have done for our practice!

Used daily for 1-2 years
Reviewed 2019-02-23
Review Source: Capterra

Our experience has been great. Customer service is easily accessible and ready to help you. It has cut back on our time spent reminding people of their appointments and made communication with our patients so much better!

Pros
We love that we are able to easily text our patients about upcoming appointments, when their glasses or contacts are ready, and just communicate in general! It saves us a lot of time and in this age of texting, our patients love it too!

Cons
The only thing that we don't like about the software is the ability for the software to make phone calls for us to the few people who don't receive or want to receive text messages. We are a practice with older patients and some of them just don't do text messaging.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andrea Becker

Seamless integration of telephone and texting with easy recall and reminders

Used daily for 1-2 years
Reviewed 2020-03-20
Review Source: Capterra

Weave replaced our phone system and provided phones, so the incremental cost is not very great. They have decreased our no show rate significantly.

Pros
The best feature of the software is the ability to give an immediate response to everyone who calls us. If we don't answer the line right away, the patient gets a text asking how we can help. Also, the recall and appointment reminders are easy to script/edit and to schedule. You can also administer all of this remotely, including changing the message or forwarding the lines. I also love that they are always improving the capabilities of the software. With regularity, they post a video you can watch to see what they are currently working toward. Always very exciting!

Cons
At this point, I am interested in mass email capability, as in for a newsletter. I believe they are adding this feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nate Gunning

EASY and AWESOME

Used daily for 1-2 years
Reviewed 2021-02-10
Review Source: Capterra

Overall, I would recommend Weave! Very important for me to be able to connect so closely with my patients. It is a necessity today to be able to connect with everyone. I would highly recommend.

Pros
I really really love Weave for my dental office. It is amazing at how helpful it is to simple be able to text your patients. I love how simple and easy it is for me to do this. It is so important to be able to connect with all of my patients. It is great to be able to communicate on the weekends if needed. It is great to be able to see my schedule, send review links, and also to send texts.

Cons
The support is lacking for this company. I REALLY like the company and the features that they offer! HOWEVER, the support team is severely lacking. I am amazing that they can offer a good product, but then lack in the support sector. Unfortunate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kelly Gibson

When my phone number was transported over to Weave they did not have my number working for 2 days

Used daily for less than 6 months
Reviewed 2019-11-27
Review Source: Capterra

[SENSITIVE CONTENT HIDDEN] and the rest of the company are not fully trained in both how to set up your phone line or the phone and how to use their system. I called customer service 8 times today to be hung up on. So I finally called the sales line to get an answer. There online help support didn't have access to the PIN number. So i have asked for a phone call back like I did two weeks ago left on the online help support message and the phone does not take messages. The help center through the sales department didn't know that PIN

Pros
I was sold on all I was told is was going to do for me and my business. None of it true. There is no phone personal message even thought I have set one up both on the phone and on line. There is no forwarding the call to my cell phone number. The training videos do not cover how to set up call forwarding and text messaging that me or my office staff understand.

Cons
I had no phone service for 2 business days. We I called my assigned customer representative she didn't care that I had no phone service. She even called the number the next day and couldn't get through as the phone service had not been turned on by Weave. They did not send us a cordless phone that we ordered, they sent 5 separate phones which would ring randomly in set up in different rooms. You could not answer the call in the room you were in I had to leave a patient and run into another room to answer. the video she sent us to set things up was a different model. Afterall of this I decided to take my numbers to my prior service. They will not give me the information to do so. I explained I was going to do this and why. I had to call back to get my account number which took me several phone calls and waiting on hold to do. I explained why I need the account number. I sent the signed consent off to my new phone service, it was refused as they now needed a PIN number. This is odd as no one at Weave knows anything about PIN numbers. This has been going on for two weeks now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Melody Pong

Great features, but MANY bugs/issues

Used daily for 2+ years
Reviewed 2020-12-01
Review Source: Software Advice

Pros
The program features are great in integrating phone function with text messaging, and seeing schedules when away from office using the phone app.

Cons
There constantly seems to be issues with something that just pops up randomly. For example, phones can be able to ring when called in the morning, then after lunch the phones go straight to voicemail. Issues are not solved in a timely manner; often on hold for long periods of time and then the technician also takes more time to solve the issue. Other times, the voicemail changes where the message will loop and not give anyone an opportunity to leave a voicemail. Why this happens spontaneously, no clue. Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support. It is a real headache dealing with whatever problem comes up, and having a 50-50 chance of getting it fixed during the first call with tech support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Weave pricing

Please contact Weave directly for pricing information.

Weave features

Activity Dashboard
Chat
Reporting & Statistics
Search Functionality
Workflow Management

API (354 other apps)
Access Control (258 other apps)
Automatic Notifications (206 other apps)
Collaboration Tools (399 other apps)
Collaborative Workspace (248 other apps)
Commenting (226 other apps)
Customizable Branding (192 other apps)
Data Import/Export (163 other apps)
Document Management (252 other apps)
Document Storage (263 other apps)
Drag & Drop Interface (195 other apps)
File Management (171 other apps)
Permission Management (223 other apps)
Third Party Integration (281 other apps)
Version Control (160 other apps)

Videos and tutorials

Additional information for Weave

Key features of Weave

  • Access Controls/Permissions
  • Alerts/Notifications
  • Appointment Reminders
  • Audio Calls
  • Call Conferencing
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Contact Management
  • Discussion Threads
  • Interactive Voice Response (IVR)
  • Mobile Access
  • Review Request
  • Task Management
  • Unified Communications
  • bulk emails
  • call forwarding
  • call history
  • employee directory
  • sales pipeline management
  • schedule messaging
View All Features

Benefits

• Weave enables employees to automatically access customer information such as names, upcoming appointments, and overdue balances at every call.

• The application allows users to streamline call recording, tracking, and forwarding operations on a unified platform.

• Customer care teams can use the application to manage voicemail greetings and phone tree menus, even from remote locations.

• Weave lets professionals automatically send appointment reminders and custom messages to customers via text or email.

• Businesses can utilize Weave’s email marketing solution to send promotional messages and newsletters via email and communicate critical updates related to opening, temporarily closing, or re-opening of stores at a new location.