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The all-in-one customer communication software

(7)

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Weave Pricing, Features, Reviews and Alternatives

Weave product overview

What is Weave?

Weave is an all-in-one communication platform made to make customer communication easier. Last year Weave won a Dentaltown Townie Choice Award® for Best Patient Communication System and was named a Best Healthcare Technology Solution Finalist for SIIA CODiE Awards. To learn more about Weave’s culture and career opportunities, visit getweave.com/newsroom.

Key benefits of using Weave

• Weave helps small businesses view pertinent customer information like name, phone number, upcoming appointments, past due balances, and family members as soon as they call in.

• Weave lets small businesses send fully customizable and automated appointment reminders, recall reminders and review reminders via text or email.

• Weave lets small businesses send text reminders with secure pay links to their customers as an easy and convenient payment option.

• Weave lets small businesses send digital forms to their customers that they can fill out before their appointment.
Weave provides small businesses with an integrated online scheduling tool that their customers can use to schedule appointments without having to call in or send a text.

• The application allows users to streamline call recording, tracking, and forwarding operations on a unified platform.

• Customer care teams can use the application to manage voicemail greetings and phone tree menus, even from remote locations.

• Businesses can utilize Weave’s email marketing solution to send promotional messages and newsletters via email and communicate critical updates related to opening, temporarily closing, or re-opening stores at a new location.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Chat
Email/Help Desk
Knowledge Base

Training options

In Person
Documentation
Webinars
Live Online
Videos

Weave features

Functionality

4.2

/5

518

Total features

116

28 categories

Most valued features by users

Collaboration Tools
Alerts/Notifications
Third-Party Integrations
Search/Filter
File Sharing
Activity Dashboard
Reporting & Statistics
Data Import/Export

Functionality contenders

Weave users reviews

Overall Rating

4.3

/5

518

Positive reviews

83

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.23/10
Rating distribution

5

4

3

2

1

300

128

43

18

29

Pros
Excellent, we were with and changed to someone else and went back to them because our office really likes the mobile app and there features are just better.
I love the integration with our practice management software, and that patients like the features that allow text responses and ease of communication with our office.
I love the ease behind weave, it's simple and not complicated plug the phone in sync it with my software and I was good to go.
Cons
Once you have realized how bad and precarious this service is trying to cancel your contract is a nightmare.
I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave.
Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support.

Overall rating contenders

SS
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Stephanie S.

Practice Manager

Medical Practice, 1-10 employees

Review source

Overall Rating

Weave is detrimental to communication with patients!

Reviewed a year ago

Transcript

Stephanie S.: My name is Stephanie, and I work for University Park Family Dentistry in South Bend, Indiana....

CG
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Cari G.

Office Manager

Health, Wellness and Fitness, 11-50 employees

Review source

Overall Rating

Weave is excellent!

Reviewed a year ago

Transcript

Speaker 1: Hi, my name is Carrie and I'm the office manager and I give Weave a five star, and for more...

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Rebekah R.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the best things we have done for our practice!

Reviewed 5 years ago

Our experience has been great. Customer service is easily accessible and ready to help you. It has cut back on our time spent reminding people of their appointments and made communication with our patients so much better!

Pros

We love that we are able to easily text our patients about upcoming appointments, when their glasses or contacts are ready, and just communicate in general! It saves us a lot of time and in this age of texting, our patients love it too!

Cons

The only thing that we don't like about the software is the ability for the software to make phone calls for us to the few people who don't receive or want to receive text messages. We are a practice with older patients and some of them just don't do text messaging.

GC
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GINA C.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Can't do business without it!

Reviewed 2 months ago
Pros

During a power outage, we were able to access our schedule and communicate with patients through the Weave app.

Cons

We cannot upload our own consent forms.

KG
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Kelly G.

Medical Practice, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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When my phone number was transported over to Weave they did not have my number working for 2 days

Reviewed 5 years ago

[SENSITIVE CONTENT HIDDEN] and the rest of the company are not fully trained in both how to set up your phone line or the phone and how to use their system. I called customer service 8 times today to be hung up on. So I finally called the sales line to get an answer. There online help support didn't have access to the PIN number. So i have asked for a phone call back like I did two weeks ago left on the online help support message and the phone does not take messages. The help center through the sales department didn't know that PIN

Pros

I was sold on all I was told is was going to do for me and my business. None of it true. There is no phone personal message even thought I have set one up both on the phone and on line. There is no forwarding the call to my cell phone number. The training videos do not cover how to set up call forwarding and text messaging that me or my office staff understand.

Cons

I had no phone service for 2 business days. We I called my assigned customer representative she didn't care that I had no phone service. She even called the number the next day and couldn't get through as the phone service had not been turned on by Weave. They did not send us a cordless phone that we ordered, they sent 5 separate phones which would ring randomly in set up in different rooms. You could...

LD
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Lana D.

Medical Practice, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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a must for a busy office practice!!!!

Reviewed 2 months ago
Pros

We can communicate better with our patients.

Cons

Easy to communicate with patients over the texts. Confirming appointments is easy. Notifying that glasses are ready. Calls being recorded.

MP
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Meagan P.

Veterinary, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Vet Clinic Review

Reviewed 2 months ago
Pros

Love the convenience of usage. All things within one app, texting, review requests, voicemail, caller ID, etc. Also very nice to be able to easily upload our monthly on hold message and listen to call records as needed.

Cons

Not integrated without practice management software so we manually have to upload our client list to utilize caller ID. This is time consuming.

Weave FAQs

Q. Who are the typical users of Weave?

Weave has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Weave support?

Weave supports the following languages:
English


Q. Does Weave support mobile devices?

Weave supports the following devices:
Android, iPad, iPhone


Q. Does Weave offer an API?

No, Weave does not have an API available.


Q. What level of support does Weave offer?

Weave offers the following support options:
FAQs/Forum, Phone Support, Chat, Email/Help Desk, Knowledge Base

Related categories