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Acuity Scheduling vs DaySmart Appointments Comparison

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Overview

Category Leaders

Squarespace is your 24/7 online appointment scheduling software that allows clients to self-schedule appointments or classes...

Appointment scheduling software the was built to scale. AppointmentPlus serves over 10,000 locations worldwide, with over...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

15

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

5.3K

5

4

3

2

1

4.3K

819

119

11

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.1

146

5

4

3

2

1

71

44

17

4

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

What I like most about the software is the ability to add your appointments quickly to your google calendar. Its been very helpful with managing which appointments I have up for the week.
What I like most about the software is the ease of use and simplicity. It works extremely well to schedule clients and then takes some automation out of the followup process which is helpful.
This is a super powerful platform to get up and running with and there are lots of awesome tutorials on YouTube for nearly any configuration you can imagine.

Pros

It has been a great scheduling tool for our small office. Overall we are pleased with it and the service reps have been very helpful.
I am continually impressed with the ease of use and the customer service that I receive. I don't think I have come across a better group of people to deal with in any of my business transactions.
Nice interface and a much better user experience since recent updates. The making of appointments by call center has greatly improved with regards to the process involved.

Cons

I am fuming when I block off appointments. People can still book in may have to book appointments in to stop this.
Some of the functions are hidden in weird spots - it may make more sense for larger orgs but for small and single traders, managing preferences out of the 'calendar' section is a bit weird.
At this point in my usage, I am unable to make negative comments.

Cons

Horrible customer service response. We had to convert our system and the process was corrupted from the beginning and no real effort was made on their end to clean it up.
Coding overcharges in POS and the President refused to make right. Randomly charges clients credit cards when not supposed to (very upset clients who think you are purposely overcharging them).
Currently we are mostly frustrated with the text reminder system. It is sending out texts to deleted appointments or old clients.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review24 days ago

Key features

  • Total features112
  • 3PL Management
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activities Booking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Notes
  • Branch Optimization
  • Business Coaching
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Claims Management
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Confirmation/Reminders
  • Consent Management
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Document Management
  • Drag & Drop
  • Driver Scheduling
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • Fitness Plan
  • For Accountants
  • For Barbershops
  • For Martial Arts
  • For Medical Spas
  • For Optometrists
  • For Salons and Spas
  • For Yoga/Pilates Studios
  • Forms Management
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Inventory Control
  • Inventory Management
  • K-12
  • Life Coaching
  • Maintenance Scheduling
  • Medical Billing
  • Membership Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple Appointment Types
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • Onboarding
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Scheduling
  • Parts Management
  • Patient Intake
  • Patient Management
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payment Reminders
  • Performance Metrics
  • Physician Management
  • Practice Management
  • Progress Tracking
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • Revenue Management
  • Room Booking
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Scheduling
  • Self Service Portal
  • Service History
  • Shipping Management
  • Single Provider Practice
  • Social Media Integration
  • Sport Coaching
  • Student Management
  • Team Calendars
  • Template Management
  • Third Party Integrations
  • Transportation Management
  • Treatment Packages
  • Virtual Meetings
  • Warehouse Management
  • Web Forms
  • Website Integration
  • Work Order Management
  • Workflow Management
  • iCalendar Support
  • Total features68
  • 3PL Management
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activities Booking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Notes
  • Branch Optimization
  • Business Coaching
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Claims Management
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Confirmation/Reminders
  • Consent Management
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Document Management
  • Drag & Drop
  • Driver Scheduling
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • Fitness Plan
  • For Accountants
  • For Barbershops
  • For Martial Arts
  • For Medical Spas
  • For Optometrists
  • For Salons and Spas
  • For Yoga/Pilates Studios
  • Forms Management
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Inventory Control
  • Inventory Management
  • K-12
  • Life Coaching
  • Maintenance Scheduling
  • Medical Billing
  • Membership Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple Appointment Types
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • Onboarding
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Scheduling
  • Parts Management
  • Patient Intake
  • Patient Management
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payment Reminders
  • Performance Metrics
  • Physician Management
  • Practice Management
  • Progress Tracking
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • Revenue Management
  • Room Booking
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Scheduling
  • Self Service Portal
  • Service History
  • Shipping Management
  • Single Provider Practice
  • Social Media Integration
  • Sport Coaching
  • Student Management
  • Team Calendars
  • Template Management
  • Third Party Integrations
  • Transportation Management
  • Treatment Packages
  • Virtual Meetings
  • Warehouse Management
  • Web Forms
  • Website Integration
  • Work Order Management
  • Workflow Management
  • iCalendar Support

Integrations

  • Total integrations124
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations10
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Acuity Scheduling logo

Acuity Scheduling

No more going back and forth on dates and times

Reviewed 4 years ago

Acuity is like a personal assistant that can take appointments without me telling it to.

Pros

There are a lot of calendar scheduling tools out there, but Acuity has so many features and is pretty straightforward to use. I like that I'm able to have private links I can send for specific offerings that I don't want to be published on my bookings page, and the interface/dashboard makes finding information or changing information quick and painless.

Cons

I wish their Android app had more options, like creating new types of appointments, editing appointments, etc.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Acuity Scheduling logo

Acuity Scheduling

User

Reviewed 2 years ago

Overall good If use free trial make sure set up right before subscribing as can’t amend otherwise unless on a paid system.- but admin sorted this for me

Pros

Like I can share the app And ease up my days not answering the phone

Cons

I am fuming when I block off appointments People can still book in may have to book appointments in to stop this

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Acuity Scheduling logo

Acuity Scheduling

Great for scheduling

Reviewed 2 months ago
Pros

Easy to use for scheduling clients and appointments. Loved how it reminded clients an hour before appointment time

Cons

Sometimes had difficulty adding clients and appointments

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Acuity Scheduling logo

Acuity Scheduling

Basic cloud based appointment scheduling app

Reviewed 7 months ago

I am not in love of this app but it definitely worth trying as it has features that will help for scheduling and get reminders of payments at low price but not lowest.

Pros

I loved the ease of use and integration with goigle calender that helps me sync my Google appointments with Acuity scheduling app. Secondly, I can book and send branded reminders to my co workers and clients. Lastly, its most useful feature that I use specially for clients who forget to pay on time. Its payment acceptance feature that enable me to accept payment from stripe and paypal.

Cons

Need to learn css to customize the branding for appointments Searching for previous appointments is cumbersome and exhaust lots of time to figuring out.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Acuity Scheduling

I Love It!

Reviewed 3 years ago

Love it, have referred people onto it

Pros

The ease of access and ability to link to multiple places is a definite plus

Cons

Placing appointments can sometimes be a little fiddly

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Acuity Scheduling logo

Acuity Scheduling

Scheduling software that works!

Reviewed 2 years ago
Pros

This software is a great bonus to have for our organization. It allows our whole organization to see what all of our different locations have scheduled without being overwhelming. Everything is color coded perfectly and the site is very user friendly.

Cons

When adding a client, they are able to edit their appointments which does not work for our agency. Our agency sets our clients appointments and we cannot enter our client's email address into Acuity or it will give them access to edit their appointments.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Acuity Scheduling logo

Acuity Scheduling

Great for beginner entrepreneurs!

Reviewed 3 years ago

Saves time with rescheduling, cancelling appt's, and easy for clients to use.

Pros

Easy to install, setup, and use. Best of all it was free. I am beginning and don't have a large budget to work with.

Cons

Not able to set smaller gaps in between appointments.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Acuity Scheduling logo

Acuity Scheduling

I've used Acuity scheduling for my photography business and it's so easy to use, with great function

Reviewed 4 years ago

Ease of scheduling appointments.

Pros

I love that I can create different types of appointments, add in the values and time limits and create links on my FB and website for my clients to do online bookings.

Cons

I can't say that I've found anything particular that I don't like about the software as it's met all my needs thus far.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Acuity Scheduling logo

Acuity Scheduling

Great scheduling system

Reviewed 3 months ago
Pros

Sends out reminders so scheduled appointments do not get missed which is great.

Cons

You can only add 1 email to scheduled appointments, but normally there are multiple people and emails involved in scheduled appointments so I wish it had that feature.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Acuity Scheduling logo

Acuity Scheduling

Brief, Good, Complex

Reviewed 5 years ago

Great for organizing appointments and payments.

Pros

I love the functionality and how much it helps a business get organized, process paymeents and plan ahead. It has plenty of options that will fulfill most of your business needs. It is certainly a complete utility software that can help a lot in every business that require scheduling and payments.

Cons

Its hard to understand and takes time to make changes. Someone in the business needs to be specialized in keeping up with it. Lots of work

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Acuity Scheduling logo

Acuity Scheduling

Very easy to use

Reviewed 4 years ago

Schedule appointments for my clients easily

Pros

In my advisory business outside of my working hours I am doing very well, since my clients can schedule their appointments, saving time, as well as having other features such as calendars, meeting alarms.

Cons

So far everything is going well with this application. In general: Great help for managing appointments and easy to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Acuity Scheduling

The best scheduling app

Reviewed 3 years ago

I keep up with appointments better

Pros

I like that I have to do almost nothing I can log on and off and see appointments

Cons

I liked everything about it. I wouldn’t use any other website

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Acuity Scheduling

The Schedule Watcher

Reviewed 3 years ago

Overall Acuity works for my business. It’s like a virtual receptionist.

Pros

I like that it’s all automated, no more paperwork

Cons

Figuring out how to charge a deposit for the appointments

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Acuity Scheduling logo

Acuity Scheduling

It's a great app, very user friendly.

Reviewed 5 years ago

I have all my appointments organized

Pros

What I like most is that it shows all the appointments organized. It is very easy to use and user friendly. Anyone can access it without having to register.

Cons

I would like it to allow booking more than one appointment at the same time. Sometimes I can receive more than one person at a time but they cannot sign in an occupied slot. I would also like people to be able to state where the meeting will take place because I meet them in different places. And finally, I would like the platform to allow scheduling different types of appointments.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Acuity Scheduling

Review

Reviewed 3 years ago
Pros

Acuity Scheduling is a great software program that is easily accessible to clients that need to make changes to appointments when necessary.

Cons

Sometimes it does not show up to date available appointments.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Acuity Scheduling logo

Acuity Scheduling

Good options at a good price point

Reviewed 4 years ago

I've been using it for a couple of months. I haven't had any appointments booked through it yet though, so I don't know how the notifications work.

Pros

I can link my appointments to payment. I can have an intake questionnaire. I can have different types of appointments.

Cons

I wish there was an easier way to schedule recurring appointments each day and week. I copy and paste.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Acuity Scheduling logo

Acuity Scheduling

Hair stylist

Reviewed 3 years ago

I don’t have to schedule appointments on my own it makes it easier for my clients to schedule there own appointments.

Pros

It’s very easy to use and it helps me a lot with my scheduling.

Cons

I have no problem with the software. It’s very helpful.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Acuity Scheduling

GREAT APP TO GET ORGINIZED & BOOKED!!

Reviewed 2 years ago
Pros

The app is very streamlined and easy to book appointments and look at upcoming weeks.

Cons

I haven't quite figured out the notifications for appointments being booked.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Acuity Scheduling logo

Acuity Scheduling

Best scheduling app

Reviewed a year ago
Pros

I like that I am able to book easily and navigate.

Cons

Not at this time. Very easy to use and schedule appointments.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Acuity Scheduling

Exactly what I needed!

Reviewed 6 years ago

I love how many features there are. It was easy to set up and so far so good! There is plenty of tools to play with to help me mainstream my appointments.

Pros

I like the fact that I can create separate links for my appointments. This will really help when I create individual campaigns.

Cons

I can create a more custom link for the individual appointments.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Acuity Scheduling

Needs improvement

Reviewed a year ago
Pros

How easy potential clients can set up an appointment from social media since it’s linked.

Cons

The calendar would not update so people were double booking appointments.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Acuity Scheduling

I love the software. Simplifies the scheduling process.

Reviewed 5 years ago

A seamless approach to scheduling appointments.

Pros

I love how you can have different appointment types and ask different questions on each appointment type. I love how it syncs with Office 365 Calendar and auto inputs the event on my calendar.

Cons

I don't like that you cannot customize how the calendar appointment looks in Office 365. I also don't like that you cannot customize the SMS for appointment reminders. I also don't like that you cannot reschedule an appointment in Office 365 and sync that back to Acuity.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Acuity Scheduling

Great tool!

Reviewed 2 years ago

Boost in quantity of our appointments!

Pros

Integration with social media, easy to use software

Cons

Implement the software in our own website

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Acuity Scheduling

Good app

Reviewed 2 years ago
Pros

I love that it’s easy to use for clients and myself to schedule appointments! Very convenient

Cons

Clients can not schedule day of for appointments if need be.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Acuity Scheduling

It is a very easy and effective app

Reviewed 4 years ago

Making it easy to make appointments

Pros

It's very clean and straight to the point. It's very simple to use. My customers mostly all have an easy time using it

Cons

It's a lot of detail setting the app up. Everything specifically has to be set up it might be better with like you could make several appointments at once.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DaySmart Appointments

I love this app. It is already making scheduling easier.

Reviewed 5 years ago

Ease of scheduling

Pros

The price is affordable for what I needed. Also, it is very user-friendly. I've been able to instruct my techs how to use the mobile app with little difficulty. Every time I've had a question, someone has called me back in a reasonable time frame.

Cons

I only have one complaint. If I email the schedule, the techs are unable to click on the address and it takes them to google maps. Only through the app can they do that. I feel it would be a little easier for them and for me if they could work from an email.

Vendor response

Wanda, thank you so much for the review. I'm glad you like the mobile apps. We put a lot of time and effort into making sure they provide an excellent user experience. Also, thank you for the nice note on our support team. We indeed do strive to provide answers as quickly as possible. Regarding your question about Google Maps, I'll have someone contact you to see if we can quickly add this for you. Thanks again for the stellar review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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DaySmart Appointments

Loved it!

Reviewed 4 years ago

It was so helpful scheduling clients in different rooms, different times, with different therapists. A+ for the scheduling software.

Pros

I loved Appointment Plus because it allowed me to have multiple therapists schedules and multiple rooms. I never had duplicate sessions. It was easy to use and easy for our clients to schedule clients. This has been the best scheduling software I have used./

Cons

I had to stop using the software because we needed to maintain medical records in the same location. I changed software and really miss my experience with Appointment Plus.

Vendor response

Jennine, we appreciate the review and the A+ rating!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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DaySmart Appointments

My first scheduler

Reviewed 6 years ago

I feel it's a pretty user friendly system. I wish admin had a little more power to lock down the scheduling parameters. We have a lot of new users helping us book appointments, they have a habit of adjusting the pre-determined time to fit into slots. Frequent trainings and workshops have helped but not eliminated this. As far as value goes I don't know what the competitors are charging for similar...

Pros

Reports Ease of scheduling

Cons

I would like to see the whole days worth of appointments and staff on one screen without scrolling right. I would like to be able to lock the predetermined times given to appointments.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DaySmart Appointments

Quick response. Great customer service

Reviewed 5 years ago

We are more efficient in our scheduling. Time and accuracy.

Pros

They adopted the software to our needs, it has made scheduling for University Scholarship's so much faster and efficient.

Cons

No cons were added to this review

Vendor response

Sophia, thank you taking the time to submit a review. I'm glad you are happy with our quick responses when you have questions. Also, thanks for noting how the software was adapted to your needs. That's one of the strengths of the system. It's very flexible. Thank you again for the excellent review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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DaySmart Appointments

Overall Satisfaction

Reviewed 2 years ago

The experience has been very good to date. Some of the options to submit tickets through the portal could use some improvement. We are generally satisfied with the Customer Service response via phone and email. Most associates are very knowledgeable and have extreme patience with us. Personally, I am not crazy about the Knowledge Base Library (Try searching for something, why don't you!)

Pros

Ease of use for our customers when scheduling or changing appointments.

Cons

Specifically, in reference to "Headquarters Values". Once we set up an account under headquarters values, we often have to engage customer support to make the necessary adjustments to the client settings. If it's a fix that requires immediate implementation, we may be waiting longer than we or our clients need the adjustment to take effect.

Vendor response

Mark, thank you for the review. We have many benefits enrollment clients and it's nice to hear that the system is working well for you. Sorry if the Knowledge Base feels a bit overwhelming. It has a ton of information in it. However, I'm happy that you've had a good experience with our Support Team. We strive to answer every call and every ticket as quickly as possible. Thanks again, Mark!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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DaySmart Appointments

Good software but not always easy to use

Reviewed 5 years ago

It allows us to have a central appointment scheduling point but administration is difficult.

Pros

Nice interface and a much better user experience since recent updates. The making of appointments by call center has greatly improved with regards to the process involved. The reports are also helpful.

Cons

The administrative functions are harder to work with. There are certain functions that are missing including the ability to remove all clients. This function requires intervention by the support team and comes at an additional cost. Customization is not always easy with regards to creating and editing appointment slots.

Vendor response

Christopher, thank you for your review. It sounds like your concern is the difficulty in administering the system. I'm aware of your account and your unique situation of needing to delete all customers in your database periodically. That isn't a common use case and it is true that we do not provide a way for users to delete all of their customers at the same time. We made a decision to not include this feature because we felt that it posed too much of a risk to our clients. Thus, we do it upon request, as needed, and with a signed approval form. Thank you for also pointing out the improvements we've made to the interface and the user experience. We are always striving to provide more value to our clients. Thanks again for reviewing the system, Christopher.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DaySmart Appointments

This has been a life saver!

Reviewed 4 years ago
Pros

We use this, not in our day to day scheduling, but for our outsource scheduling: pharmacy reps, brand reps, and even when we were looking to hire additional employees. It was super easy to use and customer service is great!

Cons

I can't think of any con to point out. It's been great having a seperate scheduler from the actual office software

Vendor response

Nicole, thank you for the outstanding review! It sounds like you use AppointmentPlus in several capacities for your eye care center. That's part of what makes AppointmentPlus so powerful. It can be easily configured for different uses. Thank you again for the five-star review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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DaySmart Appointments

Frustrating

Reviewed 3 years ago

Frustrating. Lots of emails that sound helpful but do not actually give resolution. You've upped our costs multiple times without upping our service or the quality of service.

Pros

HIPPA compatible scheduling. Cloud based so we can check out schedules from phones or computers.

Cons

There are SO MANY glitches that make this difficult to use. Currently we are mostly frustrated with the text reminder system. It is sending out texts to deleted appointments or old clients. It is charging us for two texts even when our template is under the maximum. We have asked for repairs/fixes and we are promised them but they do not resolve the problem. If it were easier to transition to another software I would DEFINITELY DO IT. I am beyond frustrated!

Vendor response

Hi Lara. Thank you for the review. I'm sorry that you feel this way about our customer service and glitches. We have a customer support department full of team members who truly care about our clients and their businesses - and that go the extra mile every day for our clients. I know that not every client will have a positive experience. But we do our best to address issues quickly. I apologize that your experience with us has not been positive.