Acuity Scheduling Pricing, Features, Reviews & Comparison of Alternatives

Acuity Scheduling

Online appointment scheduling software

4.79/5 (3,457 reviews)

Acuity Scheduling overview

What is Acuity Scheduling?

Easily offer appointment booking directly through your website with Acuity online appointment scheduling software. Clients worldwide or local can schedule their appointment online, complete custom forms, and pay with a credit card, online 24/7. Whether it's a regular schedule, or irregular you can manage any availability easily.

Eliminate no-show appointments with automatic text message and e-mail reminders to clients.

A responsive scheduling page means that clients can book appointments from their desktop, tablet, or phone. You can also manage appointments directly from your desktop, tablet, or phone too.

Join the thousands of businesses who have booked millions of appointments already through Acuity Scheduling!

Acuity acts like a superhero for your schedule--with way better taste in capes. (For the record, ours is teal.) Acuity helps business owners, freelancers, consultants and entrepreneurs get back in control of their businesses, their time, and their calendars--without breaking a sweat or their back.

With automated appointment scheduling, Acuity’s super powers relieve you of the grunt-work that is back-and-forth-emailing-to-figure-out-a-time-that-works-for-everybody
and lets your clients see your real-time availability, pick the date and time that works best for them, pay in advance (in-full, via deposit or not until time of service) and book themselves.

End result? All you have to do is smile when you get the appointment notification, knowing your business is running smoothly...instead of running you ragged.

With customizeable everything, Acuity makes sure it’s not just another tool you have to deal with, manage or remember to use, but rather, one that works seamlessly in the background of your business, helping you up the ante in the professional department--and get business results that up the ante, too. You can get as picky--or nonchalant--as you want with the level of flexibility you need. Have different offices that operate on different schedules? Got you covered. Want different staff members to have different calendars? No problem. Need everything to match, almost as if you built the software yourself? You got it! After all, everyone knows that a true superhero doesn’t take the credit. :)

Whether you’re booking hourly appointments, doing phone consults, selling classes that students need to sign up for, or anything else that involves you selling your time, don’t put yourself at the mercy of hundreds of clients constantly badgering your inbox or your telephone--

--let Acuity handle the grunt work for you... so you can handle business.
www.acuityscheduling.com

Pricing

Starting from
$15/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, India and 3 other markets, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English
Acuity Scheduling screenshot: Access Acuity Scheduling across multiple devicesIntro to Client's Scheduling PageAcuity Scheduling screenshot: Access Acuity Scheduling via native mobile apps for iPhone and AndroidAcuity Scheduling screenshot: Get notified each time a new appointment is booked, and automatically update your Google, iCal, Outlook or Office 356 calendarAcuity Scheduling screenshot: Automatically send branded, customized appointment confirmations, reminders and follow-ups via email or SMS text messageAcuity Scheduling screenshot: View and manage appointments on a color-coded calendar, with day, week and month viewsAcuity Scheduling screenshot: View and manage appointments on a color-coded calendar, with day, week and month viewsAcuity Scheduling screenshot: Embed a branded appointment scheduler directly into your website and let clients book appointments themselvesAcuity Scheduling screenshot: Manage staff schedules from different locationsAcuity Scheduling screenshot: Generate reports of your income and appointment volumes

Acuity Scheduling reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.7
  4.6
  4.7
Rashidat Odeyemi

Checks all my boxes

Used daily for free trial
Reviewed 2019-10-21
Review Source: Capterra

I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.

Pros
I switched from Calendly because I was having people make appointments at the last minute and back to back. I really appreciate that Acuity has functionality to account for my preferences in both situations. I really enjoy the ability to personalize my different scheduling links since I set up scheduling for a few different scenarios. I tend to use the specific appointment type scheduling link, which is great to have separated from the overall link so that there is no confusion in booking. There is so much other functionality that I haven’t had a chance to use yet link the intake forms and billing, but I’m looking forward to using it. Also, I really enjoy the emails and correspondence that I’ve had with organization. I haven’t even submitted a help ticket, but every email is funny and engaging and it feels like someone is personally attending to me!

Cons
I had a little bit of confusion with the set up of my calendars. It took some searching to figure out how to combine all my appointments to one calendar. All in all I figured it out and still love my account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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MEGAN MURRAY

salon user

Used weekly for free trial
Reviewed 2020-05-21
Review Source: Capterra

I have been toying around with Acuity during this pandemic. I've always used a free booking system that was easy to use but didn't have that many features. I saw another stylist's website with Acuity for her online booking and I fell in love with how it looked and operated. I'm still getting used to it and it is now time to start rebooking. I guess this week will be the main test for how I feel about it! I'm excited though.

Pros
I love that I'm able to customize the colors to match my branding. I love the simplicity of adding on extras to appointments and having the client intake form right there for clients to fill out. The cluster booking was huge for me too. I have always been scared to dive into online booking because I didn't want huge holes in my schedule. I'm a bit of a control freak so it makes me very happy. I also love how I'm able to integrate the branded booking platform directly on my website. It just looks so much nicer than other systems!

Cons
I wish there was an option to approve appointments and an option to only allow booking at certain times of day. I would also like to revamp the mobile app or at least an option to zoom out to see the week without having to turn my phone landscape. I know this may sound silly, but I like to keep my phone screen locked on parallel.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Mike Steele

Unsuitable if certainty and speed are required

Used daily for 6-12 months
Reviewed 2020-04-05
Review Source: Capterra

The interface is not suitable for use in a fast-paced customer-facing environment, where certainty and speed are required. We are switching to an alternative appointment scheduling provider.

Pros
The ability to set different hours for certain appointment types via calendar service groups. This enables a high degree of customization of the calendar settings for each staff member and appointment type, which I have not seen in other SAAS appointment scheduling offerings. Merging duplicated clients is a breeze and simply requires the misspelled record to be corrected.

Cons
Calendar views are poorly formatted, difficult to navigate and inconsistent across platforms. Our default view is weekly, which frequently displays only 6 days and skips a week when navigating to the following week. Calendars do not consistently align in columns in the daily view, resulting in confusion when determining a therapist's availability. Booking errors are common, which projects unprofessionalism and results in a tedious in-store experience for the customer. The apps are bug-ridden with very poorly designed views that are unusable. The ipad app frequently displays no customers and requires the user to log out and back in to function. Little or no user acceptance testing has be done here

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Mylah Smith

My’Lah’s Acuity Review

Used occasionally for less than 6 months
Reviewed 2020-03-16
Review Source: Capterra

I haven’t had a bad overall experience with Acuity Scheduling. The app is very handy, it is efficient, it is customizable and made by me for me, and it is very confident for my clients.

Pros
Acuity Scheduling is a great app! It is very convenient and has everything I need to make booking less complicated for my clients and easy for me to keep up with clients, dates, and prices. My favorite part of the app is that it gives me the space to customize my booking information. I can pick my choice of font, background colors, font colors, I can bullet point, and have all types of fun to make my booking app feel like my own and stand out from others. I love that the app sends confirmation emails with EVERYTHING my clients need to know which saves me time from having to send out messages and emails and constantly changing things.

Cons
What I don’t like about the app is that clients are only allowed to book (via Instagram or the link) using a paid plan. I feel that clients should be able to book through all social media platforms using the Acuity link whether the business owner has a paid plan or not, and that some app functions should be limited and only accessed by those who pay for it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jack Harrison

Fantastic scheduling software with great customer assistance

Used daily for 1-2 years
Reviewed 2020-03-19
Review Source: Capterra

I switched from Ovatu to Acuity just over a year ago. Both are fantastic bits of software but Acuity fits my business model better. The support I have received has been fantastic, also the walkthrough articles are clear and easy to follow if you want to set up integration with other software. The pricing for Acuity is great and I have been able to add users without a massive hike in price paid.

Pros
-Ease of use -Great support if needed -Reminder emails and texts not charged extra -Fantastic price compared to other scheduling software

Cons
Only a couple of minor points; -A better method of tracking where the customer is in a block of sessions. -Slightly easier to navigate customer profile page

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Acuity Scheduling pricing

Starting from
$15/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

A 14-day free trial is available, after which Acuity is available for the following tiered prices:

Freebie: $0

Emerging Entrepreneur: $15/month (1 calendar, in one location)

Growing Business: $25/month (up to 6 calendars)

Powerhouse Player: $50/month (up to 36 calendars)

Acuity Scheduling features

API
Automatic Notifications
Calendar Management
Custom Fields
Customer Database
Customizable Branding
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Reminders
Reporting & Statistics
Social Media Integration
Third Party Integration

Activity Dashboard (261 other apps)
Activity Tracking (185 other apps)
Contact Database (145 other apps)
Contact Management (148 other apps)
Customizable Reporting (181 other apps)
Surveys & Feedback (166 other apps)

Videos and tutorials

Acuity Scheduling Tutorial Videos from GetApp

Hosted by
Jimmy Flores

Additional information for Acuity Scheduling

Key features of Acuity Scheduling

  • Automate client bookings
  • Real-time availability
  • Accept money via Stripe, Paypal or Authorize.net
  • Charge payment-in-full
  • Time zone specific bookings
  • Customizeable intake forms
  • Calendar embedding
View All Features

Benefits

Embed an appointment booking calendar on your website to offer clients a seamless booking experience.

Get notified each time a new appointment is booked. Acuity Scheduling will automatically update iCloud, Outlook, Google and Office 365 calendars.

Send branded, customized appointment confirmations, reminders and follow-ups automatically by either email or SMS text message to reduce no-shows and encourage repeat bookings.

Ask clients to complete intake forms at the time of booking so you have their information gathered and stored, ready for their appointment.

Allow clients to view your availability in real time, before self-booking their appointments, paying online and rescheduling in a click, should they need to.