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Acuity Scheduling Pricing, Features, Reviews and Alternatives

Acuity Scheduling product overview

What is Acuity Scheduling?

"Join the thousands of businesses who have booked millions of appointments already through Acuity Scheduling! Easily offer appointment booking directly through your website with Acuity online appointment scheduling software. Clients worldwide or local can schedule their appointments online, complete custom forms, and pay with a credit card, online 24/7. Whether your schedule is regular or irregular, you can manage any availability easily.

Key benefits of using Acuity Scheduling

  • Embed an appointment booking calendar on your website to offer clients a seamless booking experience.

  • Get notified each time a new appointment is booked. Acuity Scheduling will automatically update iCloud, Outlook, Google and Office 365 calendars.

  • Send branded, customized appointment confirmations, reminders and follow-ups automatically by either email or SMS text message to reduce no-shows and encourage repeat bookings.

  • Ask clients to complete intake forms at the time of booking so you have their information gathered and stored, ready for their appointment.

  • Allow clients to view your availability in real time, before self-booking their appointments, paying online and rescheduling in a click, should they need to.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Knowledge Base
    Chat

    Training options

    Documentation
    Videos
    Webinars

    Acuity Scheduling pricing information

    Value for money

    4.8

    /5

    4,9k

    Starting from

    $

    15

    /momonth

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Acuity Scheduling features

    Functionality

    4.7

    /5

    4,9k
    Total Features106 41 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Alerts/Notifications
    Data Import/Export
    Reporting & Statistics
    Mobile Access
    Customizable Branding

    Functionality contenders

    Acuity Scheduling users reviews

    Overall rating

    4.8

    /5

    4,9k

    Positive reviews

    98%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.24/10
    Rating distribution

    5

    4

    3

    2

    1

    4,016

    733

    97

    10

    6

    Why do users choose Acuity Scheduling? Acuity Scheduling Reviews, Pricing, Features and Alternatives

    What would users change about Acuity Scheduling?

    Pros
    This is a very easy system to set up and figure out on my own. Customer service is great and love their sense of humor.

    KK

    Kate K.

    The ability for our customization from offerings, to schedules has made this a perfect and economical solution.

    MR

    Michael R.

    What I like most about the software is the ease of use and simplicity. It works extremely well to schedule clients and then takes some automation out of the followup process which is helpful.

    CA

    Christian A.

    Cons
    I am fuming when I block off appointments. People can still book in may have to book appointments in to stop this.

    WA

    Wendy A.

    Some of the functions are hidden in weird spots - it may make more sense for larger orgs but for small and single traders, managing preferences out of the 'calendar' section is a bit weird.

    ko

    kate o.

    At this point in my usage, I am unable to make negative comments.

    JN

    Jym N.

    Overall rating contenders

    Overall Rating

    Acuity Review

    Reviewed 10 months ago

    Transcript

    Bryan D.: My name is Bryan and I'm a creative director in the music industry. And I give Acuity Scheduling...

    Overall Rating

    Try and trust me you'll love it

    Reviewed 10 months ago

    Transcript

    Kevin: My name is Kevin. I'm a business owner and I do video production. I also give Acuity a rating...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Checks all my boxes

    Reviewed 2 years ago

    I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.

    Pros

    I switched from Calendly because I was having people make appointments at the last minute and back to back. I really appreciate that Acuity has functionality to account for my preferences in both situations. I really enjoy the ability to personalize my different scheduling links since I set up scheduling for a few different scenarios. I tend to use the specific appointment type scheduling link,...

    Cons

    I had a little bit of confusion with the set up of my calendars. It took some searching to figure out how to combine all my appointments to one calendar. All in all I figured it out and still love my account.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Excellent product that will easily pay for itself if used regularly.

    Reviewed 2 months ago

    Acuity has made the process of scheduling so much easier and modern, especially for current clients and people I already have a great relationship with.

    Pros

    Having a scheduling software in general is such a game-changer for someone in sales who sets their own appointments. It's so easy for me to have a chat with someone, and if there is interest, I just send them my link to schedule an appointment and they do. It's also super easy to send out emails to prospective clients or existing clients about revisit appointments and include your personalized schedule...

    Cons

    I don't believe there is a way to see a detailed monthly or weekly calendar view in the mobile app. It only shows daily schedules. It would be nice to have monthly and weekly calendar views so you can easily see which days have (or don't have) appointments set yet. (this is easily accessible on a PC)

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

    Share this review:

    Unsuitable if certainty and speed are required

    Reviewed a year ago

    The interface is not suitable for use in a fast-paced customer-facing environment, where certainty and speed are required. We are switching to an alternative appointment scheduling provider.

    Pros

    The ability to set different hours for certain appointment types via calendar service groups. This enables a high degree of customization of the calendar settings for each staff member and appointment type, which I have not seen in other SAAS appointment scheduling offerings. Merging duplicated clients is a breeze and simply requires the misspelled record to be corrected.

    Cons

    Calendar views are poorly formatted, difficult to navigate and inconsistent across platforms. Our default view is weekly, which frequently displays only 6 days and skips a week when navigating to the following week. Calendars do not consistently align in columns in the daily view, resulting in confusion when determining a therapist's availability. Booking errors are common, which projects unprofessionalism and results in a tedious in-store experience for the customer. The apps are bug-ridden with very poorly designed views that are unusable. The ipad app frequently displays no customers and requires the user to log out and back in to function. Little or no user acceptance testing has be done here

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    I can run my coaching business on it

    Reviewed 2 months ago

    Overall, I love Acuity and I think the added features, such as products, recurring payments (memberships) and packages are great. I also love their layout, and I recommend it to each of my clients. Once they set it up, they save hours every week because they don't need to schedule or reschedule manually.

    Pros

    As a coach, I used to spend a lot of time booking appointments, sending manual reminders and followups. This software changed everything. I set up my availability and the frequency of sessions and then let people book their own appointments. There are group sessions available as well and you can even create and upsell different sessions and products. It's pretty easy to use, and I recommend it to all teachers I work with since it saves them so much time.

    Cons

    One of the things I'd like for them to change is how they track my availability. For instance, I set my availability as 2 sessions per day, several days a week. The software counts only private sessions as "sessions," and if I have a 2-hour group training (for instance), it doesn't pay attention to it and allows booking anyway, which is frustrating because I want the group sessions to count towards...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Scheduling\appointment maker

    Reviewed 4 months ago

    So far it's been a great introduction and beginning of a long relationship ahead. I'm now and to free up some time for other things needing done while a aquity works for me!

    Pros

    I love that you can integrate into current platforms and social media business tools and calenders with little or no effort on my behalf. Love the pricing and services template to record the services you offer and prices. Also allows customers to create their own appointment using your service template line items, and you can choose certain services to be only privately accessed by me that you can change easily anytime. Alerts you by email if you daily, weekly or monthly schedule and appointments whichever cycle you prefer

    Cons

    There's really nothing that I can say I dislike about aquity, there's still alt I have to learn that I'm positive will only cause me to like this software even more. Such as intregating into my Google business booking tool and my website booking tool. I know that you can do this already I'm just not tech savvy enough to be able to do it.

    Acuity Scheduling FAQs and common questions

    Acuity Scheduling has the following pricing plans:
    Starting from: $15.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Acuity Scheduling has the following typical customers:
    Freelancers, Mid Size Business, Non Profit, Public Administrations, Small Business


    Acuity Scheduling supports the following languages:
    English


    Acuity Scheduling supports the following devices:
    Android, iPhone, iPad


    Yes, Acuity Scheduling has an API available for use.


    Acuity Scheduling integrates with the following applications:
    Wix, Wufoo, ConvertKit, Constant Contact, Microsoft Outlook, PayPal, Google Analytics, ActiveCampaign, Zapier, QuickBooks Online Advanced, Google Workspace, Pipedrive, FreshBooks, Zoom, Square Payments, ReferralCandy, Wordpress, Stripe, Squarespace, Microsoft 365, GoToMeeting, Drip, Facebook, QuickBooks Online, Leadpages, Google Meet, Google Calendar, Mad Mimi, Mailchimp, Braintree, Salesforce App Cloud, Xero, AWeber, Join.me, Simplero, GoDaddy, Shopify


    Acuity Scheduling offers the following support options:
    FAQs/Forum, Email/Help Desk, Knowledge Base, Chat

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