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Acuity Scheduling Logo
Acuity Scheduling
4.8
(5.4K)

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Online appointment scheduling software and 24/7 assistant.

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Acuity Scheduling Pricing, Features, Reviews and Alternatives

Acuity Scheduling product overview

Price starts from

15

Per month

Flat Rate

What is Acuity Scheduling?

Join the thousands of businesses who have booked millions of appointments already through Squarespace Scheduling! Easily offer appointment booking directly through your website with Squarespace online appointment scheduling software. Clients worldwide or local can schedule their appointments online, complete custom forms, and pay with a credit card, online 24/7. Whether your schedule is regular or irregular, you can manage any availability easily.

Key benefits of using Acuity Scheduling

  • Embed an appointment booking calendar on your website to offer clients a seamless booking experience.

  • Get notified each time a new appointment is booked. Squarespace Scheduling will automatically update iCloud, Outlook, Google and Office 365 calendars.

  • Send branded, customized appointment confirmations, reminders and follow-ups automatically by either email or SMS text message to reduce no-shows and encourage repeat bookings.

  • Ask clients to complete intake forms at the time of booking so you have their information gathered and stored, ready for their appointment.

  • Allow clients to view your availability in real time, before self-booking their appointments, paying online and rescheduling in a click, should they need to.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Knowledge Base
    Chat

    Training options

    Webinars
    Documentation
    Videos

    Acuity Scheduling pricing information

    Value for money

    4.7

    /5

    5.4K

    Starting from

    15

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Acuity Scheduling features

    Functionality

    4.7

    /5

    5.4K

    Total features

    115

    41 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Third Party Integrations
    Alerts/Notifications
    API
    Data Import/Export
    Mobile Access
    Customizable Branding

    Functionality contenders

    Acuity Scheduling users reviews

    Overall Rating

    4.8

    /5

    5.4K

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.16/10
    Rating distribution

    5

    4

    3

    2

    1

    4.4K

    850

    128

    12

    8

    Why do users choose Acuity Scheduling? Acuity Scheduling Reviews, Pricing, Features and Alternatives

    What would users change about Acuity Scheduling?

    Pros
    What I like most about the software is the ability to add your appointments quickly to your google calendar. Its been very helpful with managing which appointments I have up for the week.
    What I like most about the software is the ease of use and simplicity. It works extremely well to schedule clients and then takes some automation out of the followup process which is helpful.
    This is a super powerful platform to get up and running with and there are lots of awesome tutorials on YouTube for nearly any configuration you can imagine.
    Cons
    I am fuming when I block off appointments. People can still book in may have to book appointments in to stop this.
    Some of the functions are hidden in weird spots - it may make more sense for larger orgs but for small and single traders, managing preferences out of the 'calendar' section is a bit weird.
    At this point in my usage, I am unable to make negative comments.

    Overall rating contenders

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    Bryan D.

    Creative Consultant

    Entertainment, 1-10 employees

    Review source

    Overall Rating

    Acuity Review

    Reviewed 3 years ago

    Transcript

    Bryan D.: My name is Bryan and I'm a creative director in the music industry. And I give Acuity Scheduling...

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    Kevin A.

    Business Owner

    Media Production, 11-50 employees

    Review source

    Overall Rating

    Try and trust me you'll love it

    Reviewed 3 years ago

    Transcript

    Kevin: My name is Kevin. I'm a business owner and I do video production. I also give Acuity a rating...

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    Rashidat O.

    Individual & Family Services, self-employed

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Checks all my boxes

    Reviewed 4 years ago

    I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.

    Pros

    I switched from Calendly because I was having people make appointments at the last minute and back to back. I really appreciate that Acuity has functionality to account for my preferences in both situations. I really enjoy the ability to personalize my different scheduling links since I set up scheduling for a few different scenarios. I tend to use the specific appointment type scheduling link,...

    Cons

    I had a little bit of confusion with the set up of my calendars. It took some searching to figure out how to combine all my appointments to one calendar. All in all I figured it out and still love my account.

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    Nitin S.

    Information Technology and Services, 5,001-10,000 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Basic cloud based appointment scheduling app

    Reviewed a year ago

    I am not in love of this app but it definitely worth trying as it has features that will help for scheduling and get reminders of payments at low price but not lowest.

    Pros

    I loved the ease of use and integration with goigle calender that helps me sync my Google appointments with Acuity scheduling app. Secondly, I can book and send branded reminders to my co workers and clients. Lastly, its most useful feature that I use specially for clients who forget to pay on time. Its payment acceptance feature that enable me to accept payment from stripe and paypal.

    Cons

    Need to learn css to customize the branding for appointments Searching for previous appointments is cumbersome and exhaust lots of time to figuring out.

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    Quinn W.

    Information Technology and Services, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Great booking software!

    Reviewed 2 months ago
    Pros

    We appreciate that our customers can schedule their own appointments. After figuring out how to arrange our timetable to fit with our business operations, we were able to resolve numerous difficulties and issues related to scheduling customers. The most impressive feature is the ability to assign resources and determine their availability. This is a critical feature for any customer-based business because it enables you to make the most of your customer base. We assumed our schedule was already full, but we quickly realized that we could increase our timetable by more than 50% and increase our profits.

    Cons

    I found the user interface and navigation to be confusing and unintuitive at times. Furthermore, the pricing structure seemed a little complicated to me, with different tiers of services and features that can be difficult to track.

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    Alex C.

    Health, Wellness and Fitness, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Easy to Use Scheduling on a budget

    Reviewed 2 years ago

    It is a great budget and easy to launch solution for appointment booking in the fitness world but lacks full functionality to manage all aspects of the business and is better suited as part of a software stack.

    Pros

    We've used this software to schedule group appointments at the gym that I manage and it is easy to setup and integrate with out sales funnel (through clickfunnels integration). It is also nice that it was integrated with instagram to easily connect to our social media.

    Cons

    It was great for scheduling individual appointments and group consultations - but to manage our gym we needed something more all inclusive to streamline the process and decided to use Mindbody instead (although that was quite difficult to get setup properly in comparison)

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    Ivanka S.

    Financial Services, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Eliminates the need for back-and-forth communication in our appointment scheduling process.

    Reviewed 4 months ago

    Appointment scheduling is the main need which Acuity scheduling has assisted my organization address. Its use has eliminated the need for any back-and-forth communication between my team and customers, in order to find a mutually available time for appointments.

    Pros

    Acuity Scheduling has some great features that I really appreciate, such as timezone detection. This means that when potential customers book an appointment, the system takes into account their location and timezone to avoid any scheduling errors or confusion due to differences in time-zone. In addition, this platform provides flexible availability settings, allowing us to set custom rules, including buffer times between appointments and blackout dates, to manage our schedule more effectively. These features have been really helpful in improving our appointment management process.

    Cons

    I have been trying to identify something that I dislike about Acuity, but I'm struggling to do so. It's possible that my appointment scheduling needs are relatively straightforward, but overall, I am very satisfied with Acuity and the benefits it has provided for my team thus far.

    Acuity Scheduling FAQs

    How much is Acuity Scheduling?

    Acuity Scheduling starts at $15/month with limited features. See more available plans and pricing details here: https://www.getapp.com/customer-management-software/a/acuity-scheduling/pricing/

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    Is Acuity Scheduling free?

    No, Acuity Scheduling offers a 7-day free trial, after which pricing starts at $15/month. Learn more about Acuity Scheduling pricing here: https://www.getapp.com/customer-management-software/a/acuity-scheduling/pricing/

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    How do I change location on Acuity Scheduling?

    To change a calendar location on Acuity Scheduling, visit your account dashboard. Navigate to "Scheduling" and click “Availability.” Then, click “Calendar Settings,” enter the updated location, and click “Save.”

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    How do I use Acuity Scheduling?

    To use Acuity Scheduling, go to acuityscheduling.com and create or log in to your account. Once logged in, you can set your availability, add appointment types, add scheduling to your website, and integrate Acuity Scheduling with other apps.

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    How does Acuity Scheduling work?

    Acuity Scheduling offers online appointment scheduling for businesses and their customers. Learn more about how Acuity Scheduling works here: https://www.getapp.com/customer-management-software/a/acuity-scheduling/

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    How do I add a deposit to Acuity Scheduling?

    You can add a deposit requirement under "Payment Settings" in Acuity Scheduling. It can require clients to pay a set amount or a percentage of the total cost of booking.

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    Does Acuity Scheduling have an app?

    Yes, Acuity Scheduling has an app for businesses called “Acuity Scheduling Admin” and an app for clients called “Acuity Scheduling Client.” Both mobile apps are available for iOS and Android devices.

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