Alpega Reviews

Alpega

Cloud-based transportation management system (TMS)

Alpega

Review Summary

Pros

The organization could be nice if it was more user friendly and much more reliable.

Jake H.

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Transwide is very easy to use and they provide outstanding customer service.

Anonymous Reviewer

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VERY EASY TO USE AND USER FRIENDLY. I LOVE THE PRODUCT, AND WISH I COULD USE IT MORE.

JOSH W.

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Cons

The notifications are sometimes delayed, on when they are going to have outages.

Aimie T.

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Every day there are Error messages meaning a problem with someone's call-off, I receive all errors (Roquette sites all over the world). Would be great if we could see only U.S. call-off errors.

Dave P.

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Another downside to Transwide is that the TW slot facilities are not uniform in terms of what information is required when setting up an appointment.

Kellee R.

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Overall rating

4.1

(60)

5

4

3

2

1

27

21

6

3

3

80%
positive reviews
85%
would recommend this app

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60 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Translot

Reviewed 2 years ago

The overall experience has been great. Executives have been of great support during the implementation phase of the software. It has allowed us for smoothly transitioning all the parts of the delivery process over this tool.

Pros

ITs easy to use and provides visibility to all stakeholders. Furthermore, it reduces our work as it links the company make the delivery and the team internally who receives it.

Cons

That it is not capable to report multiple shipments under one delivery

Vendor response

Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Roquette-1st in the U.S. to use Transwide

Reviewed 2 years ago

We use just the Call-Off product now, but looking at the TMS product also. Excellent Support in the U.S.

Pros

ease of use for shippers and carriers information organized in a logical format great visibility filter function helps manage shipments

Cons

system goes down and that creates major issues, all visibility is lost, don't know what tenders went through and what didn't. Every day there are Error messages meaning a problem with someone's call-off, I receive all errors (Roquette sites all over the world). Would be great if we could see only U.S. call-off errors.

Vendor response

Hi Dave, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. Our support team will reach out directly regarding the email notifications. We acknowledge the inconvenience of our recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Review Software

Reviewed 2 years ago

Controlling daily trucks is greatly organized, just needs to be updated.

Pros

Organized, informational, Changeable, Very User friendly.

Cons

Slow, Too many steps, Have to click too many pages to get what information is needed. Needs to have quick access to Daily Schedule upon logging in. Needs to be faster at loading up pages. It would be nice to have an App on phones for easy logging on delivery times and or changes.

Vendor response

Hi Peter, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback. You are able to set Current Schedules as your homepage. I will contact you directly to explain.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Communication Tool

Reviewed 5 years ago

We were the first U.S. company to start using Transwide. We utilize the tendering product to get our orders to truckload carriers. It saves us a lot of time and errors in the tendering process. Our carriers like it a lot with the 24/7/365 system availability.

Pros

Simplicity of use and clear organized transport order information for the users. Login is fast, easy to add users, TW Support is very reactive and helpful for both Shipper and Carriers. Don't have to keep changing password like a lot of systems. System updates are always done on weekends.

Cons

Screen changes are a bit slow (about 15-30 seconds per screen). Scheduled down time is always planned for best time in Europe so is always during U.S. business hours.

Vendor response

Thanks for the great review and feedback. WE appreciate our lengthy relationship with Roquette. You never forget your "first" ;-)

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Alpega (Transwide)

Reviewed 2 years ago

Alpega(Transwide) has given me a good experience. It is user friendly and allows my company to conduct business in the manner it needs to, to best serve our customers. The customer service team in Pittsburgh is always willing to help, and make it a priority to help find ways to make the system work more for our needs. CSR is always on top of finding solutions, and if she doesn't know the answer she makes sure to search one and get back to us.

Pros

This software makes it easier for my department to conduct business. It gives a line of communication between our customer service department and truckers in order to ensure the customer is getting their shipments. It is eye appealing and user friendly.

Cons

The notifications are sometimes delayed, on when they are going to have outages.

Vendor response

Hi Aimie, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and we're happy to hear our support team has been helpful. We are currently working on improving our communications around system access.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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DLF Asset management solution

Reviewed 2 years ago

We choose a solution that offered more than we needed, and therefore we had to abandon it.

Pros

Very comprehensive solution, offered dock scheduling and inter-company organization on an advanced level

Cons

Difficult to navigate and tailor to needs of particular business

Vendor response

Hi Steyn, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Transwide Feedback

Reviewed 5 years ago

Transwide allows us to manage our business versus our carriers managing our business for us. Demurrage costs have been slashed by 75%.

Pros

Click of a few icons and loading schedules are there and we know what is facing us for the next few hours - until it changes of course based on drivers or customer requirements.

Cons

Logs you out after x number of minutes of inactivity.

Vendor response

Thanks Delores. We value your years of usage and your recent feedback.Transwide allows for 40 minutes of inactivity before logging out inactive users. Like most cloud solutions today, we have to trade-off how long we can allow our 80,000+ users to remain on the tool without activity vs. performance speed for those who are actively using the applications.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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transwide

Reviewed 2 years ago

It is easier to use than Schneider National site.

Pros

I can use the reference number to sort my screen by.

Cons

I don't like if I want to use the data option, I have to put in everything every time even though I only have one report. I do not like it times out. (not always 40 in between usage) It is SLOW!!

Vendor response

Hi Susan,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and that you find the tool easy to use. Our support team will reach out to ensure the best use of the reporting function. For your safety, there is a standard requirement that requires you to log in again after being inactive.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Alpega - Review

Reviewed 2 years ago

Transwide allows us to communicate with one of our top customers. It plays a significant part on our on-time communication and allows us to track loads that were accepted or cancelled.

Pros

This software is very user friendly. The amount of training needed to navigate is minimum. Everything is very straight through and I like the idea of having different communications tools with all parties involved.

Cons

The amount of notification emails. Alpega sends too many notifications in regards to one single load/event.

Vendor response

Hi Edgardo, Thank you for the kind review. Regarding the email notifications, these preference are easy to set up per user. We'd be happy to show you how to pick and choose which notifications you would like to receive under My Notifications in Transwide. I will call you directly, but you can always contact us for help via live chat, emailing [email protected] or dialing 877-778-9433.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Logistics Manager

Reviewed 2 years ago

used to never go down... something has changed

Pros

convenience... I don't have to make apt.

Cons

It has been "down" a lot lately. very hard to make apt. when can't get into software

Vendor response

Hi Pam, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. We acknowledge the inconvenience of our recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Decent software

Reviewed 2 years ago

Transwide makes is easy to manage appointments to ensure that our drivers aren't being held up when going to load or deliver.

Pros

It is fairly user friendly, and adding new users is easy. In addition, the support team is very helpful whenever assistance is needed with setting new users up or resolving general issues. Ease of use is the biggest pro of Transwide.

Cons

The system goes down quite frequently, at least once every other week. This is very inconvenient as transportation is a 24/7 industry, and appointments can fill up fast. Another downside to Transwide is that the TW slot facilities are not uniform in terms of what information is required when setting up an appointment.

Vendor response

Hi Kellee, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. We acknowledge the inconvenience of our recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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transwide

Reviewed 2 years ago

I love the software, my most favorite online booking system

Pros

ease of use, ease to learn. I like that the process is simple

Cons

i dont like the difficulty making search criterias.

Vendor response

Hi Matthew, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. Once you create search criteria, you are able to save that search for later use. If you have questions about this, please contact our support team, [email protected] 877-778-9433.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Has made us more efficient

Reviewed 5 years ago

I have had an overall great experience with Transwide. It has helped us to become more efficient with tendering loads to the carriers and has helped out a lot with detention costs.

Pros

The carriers being able to get their loads almost instantly.

Cons

Sometimes when navigating through the system it can be a little slow.

Vendor response

Thanks Tara. As a Transwide customer since 2008, we truly value your long-term relationship with us, and your positive feedback.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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User friendly

Reviewed 2 years ago
Pros

I like the way that you can organize your search and once you go into detail, you get all the details that you need.

Cons

Not really ran into any cons with this program

Vendor response

Hi Mike, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Receiving Department

Reviewed 2 years ago

My overall experience with Transwide is a fairly good experience. It is very helpful with what I need to make my work easier.

Pros

I like most about Transwide is setting up appointments when needed and checking for other in coming appointments.

Cons

What I like least about Transwide is the system is down quite frequently.

Vendor response

Hi Marissa,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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using transwide

Reviewed 2 years ago
Pros

you can check slots to get accurate time of when trucks are coming in for us to off load material

Cons

sometimes it glitches or goes down making it hard to see booked spots

Vendor response

Hi MaShayla, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. Should you need assistance, please contact our support team at 877-778-9433, [email protected], or via live chat.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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User review

Reviewed 2 years ago
Pros

Its easy to navigate and easy to learn.

Cons

Changing load times can be several steps

Vendor response

Hi Liza,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Transwide

Reviewed 2 years ago

Overall the TMS is much better that others I use for other clients.

Pros

The easy of updating and changing dates and line items

Cons

Wish it was faster and more easy to change between shipments

Vendor response

Hi Erik, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and we're happy to hear we provide a better experience than other systems you use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Transwide Review

Reviewed 2 years ago

overall experience is great! No issues with the site..

Pros

The ease of use / user interface is easy to maneuver around the site.

Cons

I don't utilize all aspects about this software so I don't have much input to say. All I do is schedule appointments.

Vendor response

Thank you, Joshua for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend1/10

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Transwide is down!

Reviewed 2 years ago

Emails that inform the site is down with promises of updates within an hour that are many hours later. No indication of when the site is going down, just an apology email.

Pros

Visibility into all of our facilities that use this for scheduling.

Cons

The lack of reliability and the fact that the majority of our carriers do not get the emails about the site being down. When the site is down (lately it has been weekly occurrences) none of our freight can be booked to unload, so our supply chain halts. Unacceptable.

Vendor response

Hi Brian,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback around increased visibility. We are currently working on improving our communications around system access.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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TRANSWIDE PROS AND CONTS

Reviewed 2 years ago
Pros

I enjoy how easy this system is to use and schedule appointments. It is quick and very easy!

Cons

There have been a lot of outages, which holds me up from making appointments.

Vendor response

Hi Teri, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. We acknowledge the inconvenience of our unusual recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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EASY AND QUICK

Reviewed 2 years ago

AWESOME

Pros

EASY TO LEARN AND NAVIGATE, ONCE YOU LEARN ALL THE FEATURES.

Cons

TOO MANY DOWN TIMES, BUT WE GET HEADS UP ON IT.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Transwide review

Reviewed 2 years ago

NA we just us it as a 3rd party to coordinate pickup and delivery times

Pros

it pretty simple to use for scheduling apts...

Cons

sometimes its a little cumbersome on canceling an appt in order to reschedule

Vendor response

Hi Brad, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. Our support team will contact you regarding reschedules to ensure the best use of Transwide.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Value of Transwide

Reviewed 2 years ago

Reduced demurrage costs

Pros

Like the capabilities and ease of tracking shipments

Cons

Could be a little friendlier for the set up stage for schedule, customer service e-mail response could be timelier, recently there has been more unplanned downtime periods

Vendor response

Hi Deborah, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback. We acknowledge the inconvenience of our recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.

Overall Rating
  • Ease of use
  • Features

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Transwide

Reviewed 2 years ago

Good

Pros

It is the customer that requires we utilize the program, so therefore, we would not be the ones to recommend the program, thus, my answer.

Cons

I have absolutely no issues with this program

Vendor response

Hi Lisa, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.

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