Alpega Reviews

ITs easy to use and provides visibility to all stakeholders. Furthermore, it reduces our work as it links the company make the delivery and the team internally who receives it.

That it is not capable to report multiple shipments under one delivery

Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.

ease of use for shippers and carriers information organized in a logical format great visibility filter function helps manage shipments

system goes down and that creates major issues, all visibility is lost, don't know what tenders went through and what didn't. Every day there are Error messages meaning a problem with someone's call-off, I receive all errors (Roquette sites all over the world). Would be great if we could see only U.S. call-off errors.

Hi Dave, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. Our support team will reach out directly regarding the email notifications. We acknowledge the inconvenience of our recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.

Organized, informational, Changeable, Very User friendly.

Slow, Too many steps, Have to click too many pages to get what information is needed. Needs to have quick access to Daily Schedule upon logging in. Needs to be faster at loading up pages. It would be nice to have an App on phones for easy logging on delivery times and or changes.

Hi Peter, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback. You are able to set Current Schedules as your homepage. I will contact you directly to explain.

Simplicity of use and clear organized transport order information for the users. Login is fast, easy to add users, TW Support is very reactive and helpful for both Shipper and Carriers. Don't have to keep changing password like a lot of systems. System updates are always done on weekends.

Screen changes are a bit slow (about 15-30 seconds per screen). Scheduled down time is always planned for best time in Europe so is always during U.S. business hours.

Thanks for the great review and feedback. WE appreciate our lengthy relationship with Roquette. You never forget your "first" ;-)

This software makes it easier for my department to conduct business. It gives a line of communication between our customer service department and truckers in order to ensure the customer is getting their shipments. It is eye appealing and user friendly.

The notifications are sometimes delayed, on when they are going to have outages.

Hi Aimie, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and we're happy to hear our support team has been helpful. We are currently working on improving our communications around system access.

Very comprehensive solution, offered dock scheduling and inter-company organization on an advanced level

Difficult to navigate and tailor to needs of particular business

Hi Steyn, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback.

Click of a few icons and loading schedules are there and we know what is facing us for the next few hours - until it changes of course based on drivers or customer requirements.

Logs you out after x number of minutes of inactivity.

Thanks Delores. We value your years of usage and your recent feedback.Transwide allows for 40 minutes of inactivity before logging out inactive users. Like most cloud solutions today, we have to trade-off how long we can allow our 80,000+ users to remain on the tool without activity vs. performance speed for those who are actively using the applications.

I can use the reference number to sort my screen by.

I don't like if I want to use the data option, I have to put in everything every time even though I only have one report. I do not like it times out. (not always 40 in between usage) It is SLOW!!

Hi Susan,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and that you find the tool easy to use. Our support team will reach out to ensure the best use of the reporting function. For your safety, there is a standard requirement that requires you to log in again after being inactive.

This software is very user friendly. The amount of training needed to navigate is minimum. Everything is very straight through and I like the idea of having different communications tools with all parties involved.

The amount of notification emails. Alpega sends too many notifications in regards to one single load/event.

Hi Edgardo, Thank you for the kind review. Regarding the email notifications, these preference are easy to set up per user. We'd be happy to show you how to pick and choose which notifications you would like to receive under My Notifications in Transwide. I will call you directly, but you can always contact us for help via live chat, emailing [email protected] or dialing 877-778-9433.

convenience... I don't have to make apt.

It has been "down" a lot lately. very hard to make apt. when can't get into software

Hi Pam, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. We acknowledge the inconvenience of our recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.

It is fairly user friendly, and adding new users is easy. In addition, the support team is very helpful whenever assistance is needed with setting new users up or resolving general issues. Ease of use is the biggest pro of Transwide.

The system goes down quite frequently, at least once every other week. This is very inconvenient as transportation is a 24/7 industry, and appointments can fill up fast. Another downside to Transwide is that the TW slot facilities are not uniform in terms of what information is required when setting up an appointment.

Hi Kellee, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. We acknowledge the inconvenience of our recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.

ease of use, ease to learn. I like that the process is simple

i dont like the difficulty making search criterias.

Hi Matthew, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. Once you create search criteria, you are able to save that search for later use. If you have questions about this, please contact our support team, [email protected] 877-778-9433.

The carriers being able to get their loads almost instantly.

Sometimes when navigating through the system it can be a little slow.

Thanks Tara. As a Transwide customer since 2008, we truly value your long-term relationship with us, and your positive feedback.

I like the way that you can organize your search and once you go into detail, you get all the details that you need.

Not really ran into any cons with this program

Hi Mike, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.

I like most about Transwide is setting up appointments when needed and checking for other in coming appointments.

What I like least about Transwide is the system is down quite frequently.

Hi Marissa,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.

you can check slots to get accurate time of when trucks are coming in for us to off load material

sometimes it glitches or goes down making it hard to see booked spots

Hi MaShayla, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. Should you need assistance, please contact our support team at 877-778-9433, [email protected], or via live chat.

Its easy to navigate and easy to learn.

Changing load times can be several steps

Hi Liza,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.

The easy of updating and changing dates and line items

Wish it was faster and more easy to change between shipments

Hi Erik, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and we're happy to hear we provide a better experience than other systems you use.

The ease of use / user interface is easy to maneuver around the site.

I don't utilize all aspects about this software so I don't have much input to say. All I do is schedule appointments.

Thank you, Joshua for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.

Visibility into all of our facilities that use this for scheduling.

The lack of reliability and the fact that the majority of our carriers do not get the emails about the site being down. When the site is down (lately it has been weekly occurrences) none of our freight can be booked to unload, so our supply chain halts. Unacceptable.

Hi Brian,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback around increased visibility. We are currently working on improving our communications around system access.

I enjoy how easy this system is to use and schedule appointments. It is quick and very easy!

There have been a lot of outages, which holds me up from making appointments.

Hi Teri, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. We acknowledge the inconvenience of our unusual recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.

EASY TO LEARN AND NAVIGATE, ONCE YOU LEARN ALL THE FEATURES.

TOO MANY DOWN TIMES, BUT WE GET HEADS UP ON IT.

it pretty simple to use for scheduling apts...

sometimes its a little cumbersome on canceling an appt in order to reschedule

Hi Brad, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. Our support team will contact you regarding reschedules to ensure the best use of Transwide.

Like the capabilities and ease of tracking shipments

Could be a little friendlier for the set up stage for schedule, customer service e-mail response could be timelier, recently there has been more unplanned downtime periods

Hi Deborah, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback. We acknowledge the inconvenience of our recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.

It is the customer that requires we utilize the program, so therefore, we would not be the ones to recommend the program, thus, my answer.

I have absolutely no issues with this program

Hi Lisa, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.