Ameyo vs TenFold

Ringover

Convoso

DialedIn CCaaS

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

An all-in-one customer interaction suite powering over a billion interactions worldwide

Activity Dashboard

Activity Tracking

AI Copilot

Alerts/Escalation

Auto-Dialer

Automated Routing

Automatic Call Distribution

Autoresponders

Blended Call Center

Calendar Management

Callback Scheduling

Call Center Management

Call Disposition

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Transfer

Campaign Management

Chatbot

Chat/Messaging

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer History

Customizable Fields

Customizable Reports

Dashboard

Data Import/Export

Data Management

Email Management

Email Templates

Inbound Call Center

Inbox Management

Interaction Tracking

Knowledge Base Management

Lead Capture

Lead Distribution

Lead Management

Lead Qualification

List Management

Live Chat

Manual Dialer

Meeting Management

Monitoring

Multi-Channel Communication

Multi-Channel Management

Outbound Call Center

Performance Management

Predictive Dialer

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reminders

Reporting/Analytics

Reporting & Statistics

SMS Messaging

Social Media Integration

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Task Management

Text to Speech

Third-Party Integrations

Video Conferencing

Voice Mail

VoIP

VoIP Connection

Workflow Management

Ameyo

Web-based

Windows

Android

Linux

Salesforce Service Cloud

Genesys Cloud CX

Five9

Exotel

Dialshree

Basic

Assistant officer

The platform's automation capabilities, real-time reporting, and customizable workflows have increased our call volumes, improved applicant engagement, and streamlined our admissions process.

Senior Manager Quality and Implementation

Ameyo is very useful dialer, help to improve productivity, autodialed feature help to connect customers without manual effort

Seamless integration with existing CRM and databases

Senior Workforce/Data Analyst

The whole thing is amazing when it comes to using Ameyowith all available features, I'm using a lot of things because of my job duties, Reporting daily weekly, and monthly reports, Real-time to maintain the Service level, updating the dialer for the outbound team, everything looks better with Ameyo.

Associate Product Manager

I liked how they had built multiple API endpoints on top of Meta's endpoints.

The legal team from my company asked us to not go forward because of data security issues. If they had this covered, we'd have gone with Ameyo without any second thoughts.

Sometimes, especially when using low internet speed connections the pages take so much time to load and this might some issues for the users, I recommend creating a special view "lowered version" for such internet speed.

Call drops were very frequent, did not show accurate number of calls, talkative which hindered productivity monitoring

Technical Consultant

As well as I have used it with LeadSquared to call our leads automatically without switching tabs and that experience was great.

Senior Business Development Associate

The real time perfomance management like call duration, dialled calls, connected calls are really helpful in knowing our productivity.

Team Lead

Recording of call are stored for certain period of time only.

Program support executive

For the inbound call there is only 30sec to update and save the disposition and if we place the, no response, we have to wait for 30 seconds to place another call.

Conference and call transfer can be done easily.

Software Developer

Easily find call recording- Easy & simple to use - Good GUI and user can easily operate & manage- Live call monitoring-

TEAM LEADS

Overall, Ameyo is the best software for calling purpose in call center.

Technical Service Engineer

Its easy to track the call recording and calling time.

Servise Advisor

some time it'll take time to connect through the customer

Tool bar does not have features like self monitoring, people have to keep separate tab to monitor their breaks.

Head - Business Planning & Interactivity

It is extremely consistent in terms of performance with call recordings and analytical data that helps improve the services.

Senior system administrator 

Ameyo has lot of features and modules which will help for all kind of industries and customer support needs to improve a bit.

Manager

The only con i experienced is with the customer care as the level 1 engineers needs to be trained more as they start from basics everytime instead of getting into the actual issue.

It's suitable for the large organization call center.

You will have to keep on raising tickets and wait for their call in every issue. Once project is deployed, You are at your own. If you need support, be very clear about the specifications.

service advisor

it will take toomuch time to switch a call.

Network and Servers Specialist

Report are complicated to filter and supervisor can't have customized the report, administration is should be easy, Ameyo synthesizer tool is very difficult to use.

even international calls are smooth with ameyo

Head of IT and Communcations

I like IVR, outbound Call center, Social Network integration, CRM integration.

Smallest of changes like customization of reports are charges heavily which should already have been in the reports.

Finance Lead

We have been using the software for the last 3 years, however, we started facing issued when we wanted to scale up to 2000 licenses.

Assistant Manager

Creation Local Extension in Ameyo Software is least likely because on Previous Release 3.X it was very easy. But in Release 4.X it is very lengthy task.  

A good thing about Ameyo is its user interface.

Overall it is good as you will not be facing much issues if you have great internet connection. But if you face any issue, resolution time is a bit high.

Asst. Vice President

Call routing cannot be configured as desired specially for outbound.

The best thing about Ameyo is we can reach customers without revealing our own identity.

Associate manager 

It is extremely easy to deploy and train the employees on how to use the software

Team Leader

The daily productivity report shows less login hours for a few agents.

Asst Manager

For every little customization Ameyo team ask for commercials.

The dialer is not enough capable to fulfil Byjus requirement

Self Agent session report counts break twice sometimes.

Really good and enjoying the service integration with Salesforce to process business transacion.

IT Assistant

Customization is possible but requires Service Ticket for many Features to be usable. And, It seems that 24*7 Costumer Support (L1 And L2) may not be enough.

Voice quality is very good- Good customer support

Doesn't provide other supportive products like Gateways and Lines

Head - Global Call Centre

The agents are also aware of their daily work and hence know if they need to step up their efforts.

Call Dialer

Reporting

Customer Support

Voice Quality

Connectivity

Training and Learning Curve

Bugs and Issues

Agent Productivity

Small Business

Large Enterprises

Mid-size Business

Bitrix24

Bitrix24 is an all-in-one business management platform that integrates CRM, project management, and collaboration tools in a single workspace. The system offers task management with Kanban boards and Gantt charts, communication features including video calls and chat, plus website building capabilities with ecommerce functionality. Bitrix24 includes HR management tools for employee tracking and workflow automation, all accessible via mobile applications.

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Ricochet360

Ricochet360 is an all-in-one auto-dialer, CRM, lead management, and marketing automation platform designed for both inbound and outbound agents looking for a competitive advantage. It enables teams to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate most of the daily workflows.

Tenfold NextGen CTI enables companies to increase productivity, improve customer experience & make better business decisions with useful data.

Ameyo vs TenFold Comparison (2026)

Ameyo

TenFold

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives