App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

TenFold Logo

TenFold

4.7
(151)

Write a review

Have better customer conversations

(12)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

TenFold Pricing, Features, Reviews and Alternatives

TenFold FAQs

Q. What type of pricing plans does TenFold offer?

TenFold has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of TenFold?

TenFold has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does TenFold support?

TenFold supports the following languages:
English


Q. Does TenFold support mobile devices?

TenFold supports the following devices:
Android, iPad, iPhone


Q. Does TenFold offer an API?

Yes, TenFold has an API available for use.


Q. What other apps does TenFold integrate with?

TenFold integrates with the following applications:
HubSpot Marketing Hub, Propertybase Salesforce Edition, NetSuite, 3CX, Salesforce Sales Cloud, SugarCRM, Asterisk, Vonage Business Communications, ConnectWise PSA, Keap, Zendesk Suite


Q. What level of support does TenFold offer?

TenFold offers the following support options:
Email/Help Desk, Phone Support, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep)

TenFold product overview

What is TenFold?

Tenfold Next Generation CTI integrates with all major CRMs and Phone Systems. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.

Key benefits of using TenFold

• Easy implementation
Tenfold works with CRMs seamlessly so you immediately benefit without the need to change your current IT infrastructure.

• Increase productivity
Eliminate inefficient tasks that plague many client-facing teams. With Tenfold, sales, support and service teams use their time to focus on customers and prospects instead of spending a chunk of their day performing administrative tasks.

• Great customer experience
Tenfold arms your sales, support and service teams with contextual customer information for each call so they can provide the best customer experience.

• Make better business decisions
Make the most informed business decisions as Tenfold logs all call data into CRM, increasing data integrity and data volume without needing to rely on personnel to manually log the details of each customer interaction.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Chat
FAQs/Forum
Knowledge Base
24/7 (Live rep)

Training options

Videos
Webinars
Documentation
Live Online

Not sure about TenFold? Compare it with a popular alternative

Starting from

ic-pricetag

No pricing info

Free plan
Free trial
Pricing range

Starting from

60

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

TenFold pricing information

Value for money

4.7

/5

151

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

TenFold features

Functionality

4.5

/5

151

Total features

52

13 categories

Most valued features by users

Third-Party Integrations
Reporting/Analytics
API
Activity Dashboard
Contact Management
Call Recording
Real-Time Analytics
Call Monitoring

Functionality contenders

TenFold users reviews

Overall Rating

4.7

/5

151

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.08/10
Rating distribution

5

4

3

2

1

115

31

4

1

0

Pros
Easy to use, logging calls and runs reports quickly, loves the dashboards functionality; great ongoing support from Tenfold. Overall great experience.
Excellent pre-built reporting/dashboards, seamless integration and great ongoing support from Tenfold. Sales reps love how easy it is to leave call notes, and they utilize the click-to-dial.
It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system.
Cons
Sometimes it screws up and double counts inbound calls which can be confusing and a little misleading.
Unable to recover data if connection to phone system is interrupted. Occasional issues with call timer, less than once a month.
Bugs and at times the program being down which slows down production. From my perspective as employee of Wayfair it works well but there are times it can be frustrating.

Overall rating contenders

AvatarImg
AvatarImg

Linda B.

Internet,

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Great tool for Account Management!

Reviewed 6 years ago
Pros

Ability to schedule follow-ups while dispositioning the call improves efficiency! Having used other programs for calls, Tenfold stands above with little to no degradation of call quality. Data integration between Salesforce and Tenfold creates a seamless workflow.

Cons

Limited history is shown when going into 'Recent' on the pop-up window. Having used other software applications, honestly there isn't a lot I don't like about Tenfold!

JB
AvatarImg

Joel B.

Information Technology and Services, 51-200 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great product...needs some features.

Reviewed 7 years ago
Pros

The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes. They even directed my technical questions to their support staff when it was appropriate. There were several times I asked the sales team technical questions and they always connected with the right support technician. The tech support was very knowledgeable and quick to respond. Any time I had a problem they always had a solution and it was quick to implement. The software performed as expected. The popups worked most of the time and performance was never laggy.

Cons

There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at. It would, of course, be a much better product if the popup were it's own app that could be...

AR
AvatarImg

Verified reviewer

Internet, 5,001-10,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Tenfold User

Reviewed 7 years ago
Pros

Click to dial is a great feature as well as saving notes for a follow up . I have been using Tenfold at my current job for more than 6 months and I would say it's a great software to use at work.

Cons

Bugs and at times the program being down which slows down production. From my perspective as employee of Wayfair it works well but there are times it can be frustrating.

AR
AvatarImg

Verified reviewer

E-Learning, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Tenfold saves me hours a week!

Reviewed 7 years ago
Pros

I have used Tenfold for 2 years and love it. It has made my daily tasks more efficient and saves me at least an hour a day. The easy to use pop out makes note taking for calls quick and automatically syncs to SF which allows me to make more dials which equals more sales. Another nice features is the click to dial which allows my X-Lite phone to automatically dial the number also saving me time. I highly recommend Tenfold if you make calls in your line of work. They will not only save you time but make you more money!

Cons

Sometimes the pop out doesn't work and our admin has to restart the program. One suggestion is to be able to make changes to the contact fields without having to go into SF.

AR
AvatarImg

Akhilan R.

Publishing, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

A superb tool to make and track official calls.

Reviewed 6 years ago
Pros

The application is easy to use. A Great functionality, is another plus. You can track the incoming calls and keep a watch on individual employee’s performance including details like call durations and intervals. The application has integrations with the salesforce, so without even dialling, you automatically get connected with the customers. Even during a call is made, the application enables notes...

Cons

Pop up requires improvement in customization. System crashes occur during the daytime if the calls exceed a limit.

Common TenFold comparisons

Related categories