TenFold Pricing, Features, Reviews & Alternatives

TenFold

Have better customer conversations

4.74/5 (147 reviews)

TenFold overview

What is TenFold?

Tenfold Next Generation CTI integrates with all major CRMs and Phone Systems. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.

Key features:
• Click-to-dial - Dial out by clicking on any number within your browser or CRM. Click-to-dial eliminates manual dialing and speeds up outbound calling; with support for international country codes and formats.

• Local Presence Dialing - Increase connect rates by presenting a local number on caller IDs.

• Screen Pops & Unified Customer Profile - Immediately recognize customers with a call popup that shows relevant customer information from CRM for both outbound and inbound calls.

• Call Notes & Dispositions - Take notes and log call outcomes right on the popup.

• Automatic Call Logging - Automatically capture and log all call data to CRM, eliminating manual input and improving CRM adoption.

• Natural Language Processing - Automatically transform notes like “follow-up next week” into actionable tasks.

• @mention Task Creation and Notifications - Tag your teammates and create tasks intuitively by using @mention right in the call notes.
www.tenfold.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

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TenFold screenshotOptimizing CX with Salesforce through Tenfold CTITenFold screenshotTenFold screenshotTenFold screenshot
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TenFold user reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.6
  4.8
  4.8
Jason C.

Great App for a Growing Sales Team

Used daily for 1-2 years
Reviewed 2017-10-19
Review Source: Capterra

Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics shortly after launch (30% increase in KPI) Less failure down time due to excellent customer support.

Pros
We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance. The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views. My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition. Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback.

Cons
UI can lag infrequently. I would like to see more customized views on the Dashboard in the future although this may affect ease of use.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Joel B.

Great Product, needs a few options

Used daily for 1-2 years
Reviewed 2018-05-12
Review Source: Capterra

The popup was great. It worked as expected.

Pros
I love the idea of a popup when a phone call comes in. The ability to see the information you need about the incoming call before you answer it is extremely valuable. The software performed as expected. The sales team and tech support team were all very friendly and took care of all the issues I had. Good response time and an overall good experience with the company as a whole.

Cons
There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at. It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kevin C.

Streamlines Communication

Used daily for 2+ years
Reviewed 2018-09-06
Review Source: Capterra

Pros
The feature runs rather smoothly when working.

Cons
Consistently breaks down. Customer support has been helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Michael D.

easy and beautiful

Used daily for 1-2 years
Reviewed 2018-04-30
Review Source: Capterra

Increased sales, improved service, and more confidence.

Pros
It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system. The data of any client can be pulled up easily or just done in an instant. It provides a user friendly interface, with a great set of tools hidden behind. The implementation of instant email, voicemail drops, and magic commands can help you achieve excellent results in whatever field you're in. They have an awesome customer service team that will even check up with you after awhile to see how it's going. Their service is very unique in an industry without a face.

Cons
It can be a little glitchy. Not to the point where it becomes a detriment, but only a bit annoying. Sometimes it won't respond for a few seconds. But I believe the pros outweight the cons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jack P.

Clean UX and UI! Easy to use!

Used daily for 1-2 years
Reviewed 2017-09-13
Review Source: GetApp

Pros
We needed a great platform to record and track all of our calls in a non invasive and easy solution, Tenfold definitely solves for this issue. UI and UX are very important to me in day to day operations of a product. The tenfold pop up has exactly what it needs to have, no more, no less. The popup pops up almost instantly. The reporting and gamification dashboard is easy to use as well!

Cons
From a reporting standpoint, there is sometimes a discrepancy between the # of minutes on the physical handset, the tenfold pop up and the data that is in Salesforce. I wish that was a manager override button that I could input a call with a specific call length so it feeds into Tenfold and Salesforce. It’d be great if there was a snooze function, where the pop up wouldn’t pop up for a given time in the event one of my reps need to focus on another task at hand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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TenFold pricing

Pricing options
Subscription
View Pricing Plans

Customers need to contact us for pricing details.

TenFold features

API
Activity Dashboard
Call Monitoring
Call Recording
Collaboration Tools
Contact Management
Reporting/Analytics
Third Party Integrations

Access Controls/Permissions (174 other apps)
Alerts/Notifications (247 other apps)
Call Routing (172 other apps)
Chat/Messaging (204 other apps)
Communication Management (184 other apps)
Customizable Branding (141 other apps)
Data Import/Export (150 other apps)
IVR / Voice Recognition (139 other apps)
Live Chat (186 other apps)
Mobile Access (211 other apps)
Reporting & Statistics (208 other apps)
Video Conferencing (173 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for TenFold

Key features of TenFold

  • Activity logging
  • Assign follow up tasks to team members
  • Caller info pop-ups on inbound/outbound calls
  • Activity history shown in caller info pop-up
  • Automatic call logging to CRM
  • Lead capture
  • Update lead status on call
  • Opportunity management
  • Team based analytics
  • Leads slipping away notification emails
  • Records creation & management
  • Social media integration
  • Integrate with MS Dynamics CRM and Freshdesk
  • Click to dial on all Google Chrome pages
  • Call analytics dashboard
  • Open API for third party integrations
  • Custom field data in pop-up
  • Email template integration
  • Gamification of call activity
  • Relate calls to cases & tickets
View All Features

Benefits

• Easy implementation
Tenfold works with CRMs seamlessly so you immediately benefit without the need to change your current IT infrastructure.

• Increase productivity
Eliminate inefficient tasks that plague many client-facing teams. With Tenfold, sales, support and service teams use their time to focus on customers and prospects instead of spending a chunk of their day performing administrative tasks.

• Great customer experience
Tenfold arms your sales, support and service teams with contextual customer information for each call so they can provide the best customer experience.

• Make better business decisions
Make the most informed business decisions as Tenfold logs all call data into CRM, increasing data integrity and data volume without needing to rely on personnel to manually log the details of each customer interaction.