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TenFold

4.7
(151)

Write a review

Have better customer conversations

(12)

TenFold Pricing, Features, Reviews and Alternatives

TenFold FAQs

Q. What type of pricing plans does TenFold offer?

TenFold has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of TenFold?

TenFold has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does TenFold support?

TenFold supports the following languages:
English


Q. Does TenFold support mobile devices?

TenFold supports the following devices:
Android, iPad, iPhone


Q. Does TenFold offer an API?

Yes, TenFold has an API available for use.


Q. What other apps does TenFold integrate with?

TenFold integrates with the following applications:
HubSpot Marketing Hub, Propertybase Salesforce Edition, NetSuite, 3CX, Salesforce Sales Cloud, SugarCRM, Asterisk, Vonage Business Communications, ConnectWise PSA, Keap, Zendesk Suite


Q. What level of support does TenFold offer?

TenFold offers the following support options:
Email/Help Desk, Phone Support, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep)

TenFold product overview

What is TenFold?

Tenfold Next Generation CTI integrates with all major CRMs and Phone Systems. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.

Key benefits of using TenFold

• Easy implementation
Tenfold works with CRMs seamlessly so you immediately benefit without the need to change your current IT infrastructure.

• Increase productivity
Eliminate inefficient tasks that plague many client-facing teams. With Tenfold, sales, support and service teams use their time to focus on customers and prospects instead of spending a chunk of their day performing administrative tasks.

• Great customer experience
Tenfold arms your sales, support and service teams with contextual customer information for each call so they can provide the best customer experience.

• Make better business decisions
Make the most informed business decisions as Tenfold logs all call data into CRM, increasing data integrity and data volume without needing to rely on personnel to manually log the details of each customer interaction.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Chat
FAQs/Forum
Knowledge Base
24/7 (Live rep)

Training options

Videos
Webinars
Documentation
Live Online

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TenFold pricing information

Value for money

4.7

/5

151

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

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TenFold features

Functionality

4.5

/5

151

Total features

53

13 categories

Most valued features by users

Third-Party Integrations
Reporting/Analytics
API
Activity Dashboard
Contact Management
Call Recording
Real Time Analytics
Call Monitoring

Functionality contenders

TenFold users reviews

Overall Rating

4.7

/5

151

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.08/10
Rating distribution

5

4

3

2

1

115

31

4

1

0

Pros
Easy to use, logging calls and runs reports quickly, loves the dashboards functionality; great ongoing support from Tenfold. Overall great experience.
Excellent pre-built reporting/dashboards, seamless integration and great ongoing support from Tenfold. Sales reps love how easy it is to leave call notes, and they utilize the click-to-dial.
It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system.
Cons
Sometimes it screws up and double counts inbound calls which can be confusing and a little misleading.
Unable to recover data if connection to phone system is interrupted. Occasional issues with call timer, less than once a month.
Bugs and at times the program being down which slows down production. From my perspective as employee of Wayfair it works well but there are times it can be frustrating.

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