Name: vcita
Rating: 4.448630136986301 (292 reviews)

vcita vs Pike13

Goldie

Jobber

Vagaro

Goldie is a comprehensive software designed for salon and beauty professionals. The platform offers appointment scheduling, automated client reminders, and integrated payment processing capabilities to help reduce no-shows and streamline business operations. Beauty professionals can manage their calendars, create branded online booking websites, and track business performance through detailed reports.

Jobber is field service management software that helps home service businesses stay organized and deliver great customer experiences. With AI tools like Jobber Copilot and automated marketing features, teams can manage more work while delivering five-star service.

Vagaro is all-in-one software for beauty, wellness, and fitness professionals. Manage appointments, accept payments, run marketing campaigns, and grow your business all from one easy-to-use platform designed to help you save time and boost revenue.

Social Media Manager and Seo Content Writer

I suggest that the customer support team improve their response time, as it is currently slow.

Chief Revenue Officer

This is "normal" according to Vcita support which blows my mind.

HR Manager

Introduction of Vcita in our organisation has enabled us to reach high levels of productivity through increased customers satisfaction.

Owner

It has a lot of great options for marketing but also for the overall organization of the platform.

Let clients schedule a free consultation, book and pay for services, and register for events online - 24/7 from any device.

2-Way Messaging

Access Controls/Permissions

Accounting

ACH Payment Processing

Activities Booking

Activity Dashboard

AI Copilot

Alerts/Notifications

Appointment Management

Appointment Scheduling

Attendance Tracking

Automated Responses

Automated Scheduling

Autoresponders

Availability Management

Batch Processing

Billing & Invoicing

Billing Portal

Bill Payment

Booking Management

Booking Notes

Business Card/Badge Scanning

Business Coaching

Calendar Management

Calendar/Reminder System

Calendar Sync

Campaign Management

Campaign Scheduling

Candidate Profiles

Care Summaries

Case Management

Channel Management

Chat/Messaging

Class Management

Class Registration

Class Scheduling

Click Tracking

Client Database

Client Management

Client Portal

Client Profiles

Clinical Notes

Collaboration Tools

Color Codes/Icons

Commenting/Notes

Communication Management

Confirmations/Reminders

Contact Database

Contact Management

Content Management

Credit Card Management

Credit Card Processing

CRM Integration

Customer Database

Customer Engagement

Customer History

Customer Management

Customer Mobile App

Customer Statements

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Invoices

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Debit/Credit Card Processing

Dental Practice Management

Dispatch Management

Document Management

Document Storage

Drip Campaigns

Due Date Tracking

Electronic Payments

Electronic Signature

Email Campaign Management

Email Management

Email Marketing

Email Reminders

Email Templates

Email Tracking

Employee Management

Employee Scheduling

EMR/EHR

Enrollment Confirmation

Estimating

Event Calendar

Event Management

Event Scheduling

Event Triggered Actions

Exercise Library

Facility Scheduling

Faculty/Staff Management

File Management

File Sharing

Some reviewers find vcita offers good value for money, especially with annual discounts, and appreciate the free version and trial. However, some users report escalating costs with upgrades, and feel key features require higher-tier plans.

Value for money

Reviews for vcita come from a wide variety of industries, including health, wellness and fitness (12% of reviewers), professional training & coaching (7%), and financial services (5%). The most frequent use case for vcita cited by reviewers is appointment scheduling (71% of reviewers).

vcita

Web-based

Android

Windows

iPhone

Linux

iPad

Calendly

Acuity Scheduling

Mangomint

Fresha

HoneyBook

Google Workspace

Kickstart

Business

Platinum

Recurring technical problems

I have spent SEVERAL hours/days trying to figure out glitches, workarounds, etc.

65% of reviewers feel negative about vCita’s bugs and issues. Reviewers report frequent glitches, such as login problems, dashboard malfunctions, and export failures, which disrupt their business operations. Some users find that bugs in both the web and app versions require time-consuming workarounds. They express frustration over slow or ineffective responses from support when major issues arise. Reviewers mention that ongoing technical problems, missing features, and occasional crashes make the system unreliable at times, leading to lost productivity and additional stress.

Payment and billing limitations

45% of reviewers feel negative about vCita’s payment processing. Reviewers indicate the billing system lacks certain features, such as robust subscription management and flexible payment options. Some users say the process for online payments can be confusing for clients, with missing confirmation pages or automated messages. They report difficulties with currency settings and credit card procedures, and some mention challenges in managing group payments or receiving refunds. Reviewers feel these limitations force them to rely on external bookkeeping or payment solutions, adding complexity to their workflow.

Intuitive and clean design

Agent 

I like this software because of its user interface which is easy to use even for a beginner and also its online payment management features

81% of reviewers feel positive about vCita’s user interface. Reviewers appreciate the clean, professional look and the intuitive layout, which makes navigation simple for both administrators and clients. Some users report that the dashboard provides easy access to essential features like scheduling, notifications, and reminders. They value the mobile-friendly design and customizable booking portal, which supports efficient appointment management. Reviewers indicate that the uncluttered interface helps them manage client information and business processes in one place, making their daily tasks more manageable.

Seamless website integration

CEO / Mental Health Practitioner

What I most like is the seamless integration with Zoom.

83% of reviewers feel positive about vCita’s integrations. Users think the software integrates easily with websites, especially through plugins for platforms like WordPress, making setup straightforward. Reviewers appreciate being able to embed scheduling and contact features directly onto their sites, enhancing client engagement. Some reviewers mention that integration with tools like Zoom is particularly valuable for their business operations. They find the customizable appearance and reliable data backup through integrations beneficial, and they say these features help them present a professional image and streamline client interactions.

Quick learning and onboarding

85% of reviewers feel positive about vCita’s ease of use. Reviewers indicate the platform is intuitive, allowing them to implement and become proficient with minimal training. They appreciate features like clear navigation, color-coded calendars, and helpful reminders, which simplify daily operations. Some users say the system’s user-friendly design makes onboarding new staff straightforward and reduces administrative workload. Reviewers find that having all communication and documentation in one place streamlines their workflow, while the responsive customer service and accessible tutorials further support a smooth user experience.

I also like being able to send out e-newsletters and have an AI feature to help me polish my messages and give suggestions with integrated call to action buttons. And lastly, it gives multiple integrated ways to collect payments and issue automatic receipts that has my branding on everything.

We also have issues with the tipping option for invoices sporadically, and I do wish we could confirm appointments for clients in cases where they tell us directly rather than through the automated system.

The clients used to forget the date/time of their scheduled video shoot but now with the automated messages sent by Vcita, they remember.

Managing Director

The multi calendar option also allows our business to offer a variety of different activities at the same time to manage capacity levels.

operations manager

we have used it for years for our home business and it has helped us keep up with customer's, ease for scheduling for them and contact/follow-up

Marketing Manager

The product has provided us witha reliable online payments portal and appointments scheduling platform for all our events.

There are some missing features like robust inventory tracking or advanced color-coding, leading to glitches.

Owner-Instructor

I also wish people could sign up more than one person with on email address, as that is a challenge when a parent is attempting to sign two children up for a class.

I wish it was easier for people to schedule groups or appointments without me first placing it on the calendar and sharing the link.

Also, the sms function seems to be unreliable despite having enough credits (only with certain clients from time to time, but recently became more frequent).

Admin

It is intuitive, although we had to try and error to make sure the feature we set on works the way it should.

Analyst

The client portal and automated reminders make managing bookings effortless.

PGA Golf Instructor

Also allows my students to pay online especially when pay once they book a time.

Currently there's still no automated new client intake forms that is as smooth as a couple of other platforms I had seen.

Customization for forms and reports is somewhat limited.

I was able to create my terms/conditions prior to payment – this was good.

Sports Therapy services

It was an expensive product, I felt I should have been given more credit for phone messages and confirmations included with the package.

It allows me to track interactions through customizable reports.

I also appreciate that I can see conflicts from my personal calendar and visa versa.

It would block off old events that were deleted months ago from being available by clients.

owner

It offers payment collections that can be linked to my paypal and stripe accounts.

I love how I had sort of a “control panel”  with functions to choose from without leaving the client portal.

Ii had to go back and change costs of services to match the packages.

I really appreciate the ability to coordinate the schedule with other schedules.

Lead Editor

The email notifications for each invoice was also helpful.

Advocate

The program is very straightforward with a small learning curve but is great for mobile or desktop applications.  

I like the questionnaire feature within the booking flow.

Email tech support is too time consuming and disrupts my schedule.

Overall, I really wish we could make outbound calls with our assigned business phone number.

Sometimes, the calendar still takes a while to load.  

It’s easy to use, reliable, and helps me stay on top of clients and payments. While it’s not perfect, the convenience and time saved are worth it.

Advisor

I like the scheduling calendar and ability to take notes.

Sales associate

I like it because I can schedule my appointments and manage my business efficiently from any device, be it my computer, tablet or mobile phone.

This is the same for desktop, iPad, and phone.

As a sole staff member perhaps a cheaper version for individual use.

Owner Educator

The website is a but complicated when it comes to scheduling my group services.

I like the widgets best for booking appointments.

Professionalism of the software in scheduling meetings .

It is perfect for a small, growing business of consultants.  

vcita vs Pike13 Comparison (2026)

vcita

Pike13

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives