Ease of use, and reliability are amazing! But my FAVORITE thing is definitely the staff app. I can do almost everything from the staff app, so I can work from anywhere, at any time. From running payroll to creating packages or plans, it does it all. Most apps come with limited function, but this software is almost as complete as the desktop version. And what I love about the company is they are always trying to get better. We have been users for man years and they add things I haven't even thought about needing. Its a pleasure to be a customer.
The reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times. But I cant even call it a complaint. I had to really think of something to answer this question.
Thank you so much for the feedback. We truly appreciate knowing what works and what our customers would like to see. As questions come up about reporting, please continue working with our customer care team and your account manager. We are happy to have calls to help you build exactly what you need to see.
Manager, Customer Success
Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.
I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.
The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.
Thank you so much for taking the time to provide a review of our product. We appreciate the comments and the feedback!
Director of Customer Success
Likelihood to recommend: 10/10
Overall I was pretty happy the experience, eventually we decided to part ways though.
Very stable platform, app made it easy to access / manage remotely.
I was a grandfathered user on an older plan - I eventually left since I got tired of having limited access to reports and metrics that would be included if I 'upgraded'
Thank you for taking the time to provide a review even after switching platforms. It is great to hear from all of our customers, past and present. We hope you are doing well.
Director of Customer Success
Likelihood to recommend: 7/10
It's almost good. There are definitely things that need fixing, but they don't seem to care and are not evolving. I wish there was a customer service number though. I can't believe there is no way to get answers when you need them. Very disappointing.
I do like the dashboard reporting. I can easily keep track of the money that comes in and any payments that fail, etc.
The set up is super weird. Like, the software assumes all teachers that teach the same class make the same rate of pay. You have to manually add each teacher to each class in order for them to get paid as well. Instead of assigning pay rates to teachers, you assign them to classes, and even then, it doesn't assume any of your staff is allowed to teach that class. We have 75 classes a week on our schedule and several of them are different types of classes, so each time we add a class (or a new teacher), we have to manually add every teacher to the pay for that class. The customer service is bad. In fact, there is NO customer service number. You literally can't get answers unless you email them and the answers you get back are often a link to one of their self help articles and don't really answer your questions. Also, if you want to raise your prices on existing memberships, you will have to do that manually for every single person. The digital waiver set up through docusign does not work well and no one will help you set it up. Families are unable to manage each other so each child has to have their own unique email address to have a waiver on file as well as an account with us. Parents are always mad about this. Probably one of the worst features is that if someone is on an autopay contract/membership and their payment fails, it's not very obvious. They can continue to take classes (the system does not automatically cancel them nor do they show up as unpaid).
Thank you for taking the time to provide feedback. We appreciate it and value what our customers have to say.
I am sorry to hear about the poor level of customer service you receive. Your account manager will reach out to you soon to discuss your concerns further and ensure you have all of the information for our customer care team. He will also ensure that your feedback is added to our internal system that tracks requests.
Manager, Customer Success
Likelihood to recommend: 0/10
Over all, as my first booking software, I loved it. It was great.
[SENSITIVE CONTENT HIDDEN] first off all, the account manager helped me a lot. thank you. Secondly, the system works great, it has many great features and I enjoyed using it.I was able to easily figure every piece of the system out with relative ease. Also, love the widget feature.
It wasn't always easy to get ahold of someone to help with issues.
Thank you so much for taking the time to review our product and providing feedback. We appreciated having you as a customer and wish you the best going forward.
Director of Customer Success
Likelihood to recommend: 8/10
Pike13 offers pricing that fits your business at a flat rate with no surprises. Depending on your business needs, Pike13 offers a Business or a Pro plan, ranging from $129/month to $179/month. Enterprise plans are also available — ask our sales team for custom pricing.
All plans include guided setup and training with a dedicated onboarding specialist, help migrating your data, a staff app and client kiosk app, a customer success manager, and access to our top-rated customer care team.
Why did you first start your business? The answer probably has more to do with a passion for your skill or trade, if you’re like most entrepreneurs, and less to do with mundane tasks like client scheduling and collecting payments. Pike13 is a cloud-based solution that simplifies business management so you don’t have to get stuck in a mess of administrative tasks.
Built for personal services businesses, Pike13 gives you a way to manage your company from any smartphone, tablet, or desktop. The mobile platform delivers streamlined appointment scheduling, client management, attendance tracking, billing, and payment processing.
Pike13 is a mobile client management solution built for personal services businesses and franchises. The web-based platform lets you register clients for appointments and classes, accept payments, and manage your schedule, your clients, and your staff from any device. At the same time, Pike13 provides your clients with ways to see their own schedules, enroll in classes, manage their accounts, and make payments from any device.
By using Pike13 to manage day-to-day business tasks—like signing clients in to classes, collecting monthly payments, and electronically signing waivers—you can free up time to focus on your clients and your passion. This is especially true for businesses with multiple locations. Because Pike13 operates in the cloud, it can be deployed as a management solution at any number of business locations and even for businesses without a fixed location.
Pike13 was developed for personal services businesses, from sole proprietors to franchises. The most common Pike13 clients include gyms, yoga studios, music and dance studios, personal franchise services, and kids’ activity organizations (like sports camps and tutoring). Within these industries, Pike13 can be used by any size business, including box and affiliate gyms with multiple locations and mountain guides without any location.
Although business owners and managers will get the most use out of Pike13, the platform can also be used by staff members and clients. For example, a yoga studio’s staff can use the platform to check clients into classes and confirm class counts. Meanwhile, clients themselves can use the platform to schedule their own appointments, update billing information, and purchases plans or class passes online.
Pike13 offers tools for scheduling classes, workshops, and private appointments online. Not only can clients book these services through the web-based platform, but they can also change their own reservations and make payments, as well.
Before clients can begin scheduling classes at your business, you need to enter those classes into Pike13’s scheduling management system, including the name of the instructor, the time when the class is scheduled to take place, and the cost for each class. Clients who have purchased packages or plans can then make appointments through the integrated cloud-based system.
Client profiles give staff members a snapshot of each customer relationship. In most cases, client profiles include basic contact information, along with birth dates, profile photos, payment methods, and sign-in codes. You can also track and store liability waivers and release forms within their client profile modules.
The next time a client signs up for services at your business, create a new client profile to begin the relationship. In addition to adding profile photos, which help staff put a face to the name when checking clients into classes, you can also add public and private notes for staff to review.
Attendance tracking features enable staff to check clients into classes, update class rosters, and confirm class counts before training begins. Taking attendance in a class or course is important for the business because it ensures clients are paying you what you’ve earned.
As clients arrive for courses each day, they’re also able to check themselves in on your iPad app. Once the client arrives and the course has begun, Pike13 will deduct the visit from the client’s pass or plan. If a client hasn’t checked himself in for a course, the instructor can check the client in manually while taking attendance.
Pike13’s automated billing and payment features let your business securely accept payments with credit cards, direct deposit, and Paypal. Clients can purchase plans and passes, or pay for classes individually, depending on your business’s settings.
To process payments in Pike13, you need to create a merchant account. Pike13 encourages business users to process transactions through its partners, TransNational Bankcard and Gravity Payments. When your credit card processing has been activated, you can save your clients’ credit card information in Pike13 and avoid having to re-enter the information for each subsequent purchase.
Pike13 takes the information users have entered with regard to staff schedules and class lists and uses it to manage payroll. This feature is especially useful for businesses that pay staff based on the number of students enrolled in their courses.
After creating an appointment or a course in Pike13, choose the staff member who will provide the service. Business owners and managers can change the availability of staff members at any time. Staff members have the option to edit their own availability as well.
Pike13 integrates with other cloud-based business apps, including DocuSign, MailChimp, and Emma. By integrating Pike13 business management tools with these third-party applications, businesses can also reduce paperwork and automate email marketing.
Pike13 provides users with a free DocuSign account. You can use the eSignature app to securely send, sign, and store electronic documents—like waivers and other liability forms—in the cloud.
Pricing for Pike13 starts at $75 or 1% up to $10,000 in revenue per month and $2 per $1,000 over $10,000. Merchant processing fees for US-based businesses are a flat 2.4%. So if you sell $100 in services you’ll see $97.60 deposited in your bank account regardless of the type of credit cards used by your clients.
Handles essential business management tasks
Optimized for personal services businesses
Manages scheduling, billing, and payment processing
Pricing scales with your business as you grow