Pike13 Pricing, Features, Reviews and Alternatives

The software is very user friendly and has a quick learning curve for new users. Scheduling classes, managing multiple locations, processing automatic recurring billing for tuition, and booking recurring appointments are at the top of the list. Having the ability to see class openings across the week allows staff to quickly sell enrollments to new and existing customers. Scheduling new classes is a simple process with just a few clicks. Customizing memberships is also a simple process and billing is automatic. Pike13's Customer Service is outstanding and they really listen to feedback from their clients.

The lag time in reporting is frustrating. I would like to see all reporting in real-time. I would also like the ability from the Franchisor side to control the standard service offerings across all locations.

Hi Julie, Thank you so much for the review. We are thrilled that so many things work well for the franchisees and corporate. And we appreciate the feedback on how the product can be improved. We will continue to make updates to the software and are happy to have you and your team with us while we do this! Thank you, Cindy Schneider Manager, Customer Success

I enjoy the options for courses and series and most things I can figure out on my own without calling customer service so it is easy to use. I like the reports feature and making schedules is pretty easy as well.

I dislike that there is not a retail option to track retail, make labels, track inventory. So much extra work. I wish there was an app or easy way for clients to access their schedules. I have trouble understanding the revenue screen sometimes. I also dislike that I cannot use a dependent's parents credit card that is saved. For example, if enrolling a child who has a credit card saved under the parent,...

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Hi Mallory, Thank you for the feedback and suggestions. Your account manager will reach out to you to gather specifics and use cases. Thank you, Cindy

Pike13 is easy to set up and easy to use for the most basic services.

Features are limited, reporting is also limited. Website navigation is not user friendly or intuitive (until recently there was no "back" button and even now the "back" button is limited to a small range of functions. Customer service can be responsive, but generally is unable to do much to help you.

Hi Kimberly, Thank you for providing your feedback on our software. I am sorry to hear that our customer service was lacking and will do a deep dive into the interactions our team had with your business and coach where needed. We wish you the best going forward. Thank you, Cindy Schneider Director of Customer Success

It is scalable and there is plenty of room for us to grow into it. The new bulk enrollment feature makes it easier than ever.

No customer service telephone support. Can't tag plans and passes so they appear where you want them in the menu which forces you to make custom HTML menus. Clients sometimes find the interface confusing mainly because you can't just sign up for a class or workshop without going to the date of that class or work shop first.

Hi Richard, Thanks so much for your review! I'm happy you're enjoying Front Desk so far and we really appreciate your feedback. I would like to schedule a call with you to address your concerns and share some upcoming updates to our customer service offerings. To schedule a time that works well for you, please email me at support@frontdeskhq.com and reference my reply to your review. I look forward to hearing from you! Best, Kris Knowles Manager, Customer Care at Front Desk

-User Interface -Intuitiveness -Customization of appearance -Logical approach to page progressions from the front and back end of the software

*Important to note that although constructive, these aren't the key features to Front Desk's software and are just based on our needs as a business. -no virtual storefront for clients purchasing merchandise -The only unintuitive feature in the software is the sign in kiosk -No perfect merchant integration solution

Hi Greg, Thanks so much for your review! I'm glad that you've had such a great experience with Front Desk. Your feedback is important to us as we continue to improve and build our product. Don't hesitate to contact our support team at support@frontdeskhq.com if you ever have any questions or experience any issues. Sincerely, Katie and the Front Desk Team