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Pike13 Logo

Pike13

A cloud-based client management and scheduling solution

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Pike13 Pricing, Features, Reviews and Alternatives

Pike13 product overview

Price starts from

118

Per month

Flat Rate

What is Pike13?

We believe that business owners should focus on their clients instead getting bogged down in administrative tasks. That's why we created Pike13.

Key benefits of using Pike13

Schedule classes, workshops, and appointments with clients anywhere, anytime
Access and update client profiles — schedule, history, photos, notes — all on your mobile device.

Set alerts for billing issues you can address them before they get expensive.

Sign clients into sessions, update the roster, and verify participant counts.

Auto-enrollment and waitlists make scheduling easier for clients and increase retention.

Smart reporting offers clear, relevant, actionable data that helps you measure the health of your business.

99.9% platform uptime means business is always open.

A dedicated onboarding specialist guides you through software setup.

Pike13’s top-rated customer care team quickly addresses any issues.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
FAQs/Forum
Phone Support
Knowledge Base
Email/Help Desk

Training options

Live Online
Webinars
Documentation
Videos

Pike13 pricing information

Value for money

4.1

/5

136

Starting from

118

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Pike13 features

Functionality

3.9

/5

136

Total features

149

19 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
Third Party Integrations
API
Activity Dashboard
Alerts/Notifications
Data Import/Export
Email Marketing

Functionality contenders

Pike13 users reviews

Overall Rating

4.1

/5

136

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.84/10
Rating distribution

5

4

3

2

1

73

36

7

9

11

Pros
Secondly, the system works great, it has many great features and I enjoyed using it.I was able to easily figure every piece of the system out with relative ease. Also, love the widget feature.
Ease of use, and reliability are amazing. But my FAVORITE thing is definitely the staff app.
Point of sale built in, ease of use, ability to schedule appointments, classes and courses, a simple app for smartphones, awesome and friendly customer service.
Cons
It's been nothing but trouble since we started using it. Its not intuitive and the system has many ridiculous limitations.
Probably one of the worst features is that if someone is on an autopay contract/membership and their payment fails, it's not very obvious.
They have been charging more and more each month, and they blame it on the merchant processor, who then blames it back on FrontDesk HQ.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.

Reviewed 4 years ago
Pros

Ease of use, and reliability are amazing! But my FAVORITE thing is definitely the staff app. I can do almost everything from the staff app, so I can work from anywhere, at any time. From running payroll to creating packages or plans, it does it all. Most apps come with limited function, but this software is almost as complete as the desktop version. And what I love about the company is they are always trying to get better. We have been users for man years and they add things I haven't even thought about needing. Its a pleasure to be a customer.

Cons

The reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times. But I cant even call it a complaint. I had to really think of something to answer this question.

Vendor response

Hi Marissa, Thank you so much for the feedback. We truly appreciate knowing what works and what our customers would like to see. As questions come up about reporting, please continue working with our customer care team and your account manager. We are happy to have calls to help you build exactly what you need to see. Thank you, Cindy Schneider Manager, Customer Success

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Outstanding Software!

Reviewed 3 years ago

Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.

Pros

I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.

Cons

The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.

Vendor response

Hi Rebekah, Thank you so much for taking the time to provide a review of our product. We appreciate the comments and the feedback! Thank you, Cindy Schneider Director of Customer Success

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Avoid... You will thank me later!

Reviewed 4 years ago

I would not recommend Pike13 to anyone due to their poor customer service and their lack of respect for their clients.

Pros

Booking Emails: I like the fact that the program sends booking emails on a regular basis. Parents like them for the reminders. Credit Card Processing: It has a nice feature built in that allows credit card processing. They did not tell me upfront that there is a monthly fee associated with it and then said "oh someone should have told you that." Once again, blame game. Documents: The docusign feature is a nice ad on. However, if you want to customize your form, good luck. Pike13 doesn't really want to help you on this and once again try to play the "stupid" card on it. Reports: The reports are nice if you can understand how to use them. They are kinda difficult to get around if your account manager does not explain them in detail.

Cons

Customer Service Attitude: They don't care once they have your money. Make sure you put a note on your calendar one year out or your service contact will be renewed. Don't expect to speak with anyone over the phone, everything is done through email. On Boarding: I was indifferent about the on boarding process. The guy belittled me several time about coding and whatnot. I was a graphic and website...

Vendor response

Hi Brittnee, Thank you for your review and candor. I am sorry that our service has not met your needs. Your account manager will reach out to you shortly to discuss your cancellation request. Thank you, Cindy Schneider Manager, Customer Success

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great "real time" scheduling

Reviewed 7 months ago

Pike13 has everything we need and continues to evolve and change with the business. I really do like the most recent update!

Pros

This software processed our monthly billing, scheduling, cancellations, and more. If this software went down, we wouldn't be able to operate our business. Thankfully, in the 7+ years I've been using it, I haven't had to worry about that.

Cons

I wish that we were able to send emails to a whole schedule for the day. For example, if we need to send an informational email to our schedule, we have to do that for each person. We are able to cancel a whole day, just not send them a mass communication without cancelling.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Used Pike13 (formerly FrontDesk) for years

Reviewed 2 years ago

Overall I was pretty happy the experience, eventually we decided to part ways though.

Pros

Very stable platform, app made it easy to access / manage remotely.

Cons

I was a grandfathered user on an older plan - I eventually left since I got tired of having limited access to reports and metrics that would be included if I 'upgraded'

Vendor response

Hi Dan, Thank you for taking the time to provide a review even after switching platforms. It is great to hear from all of our customers, past and present. We hope you are doing well. Thank you, Cindy Schneider Director of Customer Success

Pike13 FAQs and common questions

Q. What type of pricing plans does Pike13 offer?

Pike13 has the following pricing plans:
Starting from: $118.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Pike13?

Pike13 has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Pike13 support?

Pike13 supports the following languages:
English


Q. Does Pike13 support mobile devices?

Pike13 supports the following devices:
Android, iPad, iPhone


Q. Does Pike13 offer an API?

Yes, Pike13 has an API available for use.


Q. What other apps does Pike13 integrate with?

Pike13 integrates with the following applications:
Microsoft Outlook, PayPal, Google Analytics 360, TransNational Payments, ClassPass, Zapier, Celero, Gmail, Looker, Smartwaiver, WordPress, Paysafe, Google Calendar, Mailchimp, Emma, Facebook Business Suite, Perkville


Q. What level of support does Pike13 offer?

Pike13 offers the following support options:
Chat, FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk

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