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Pike13
A cloud-based client management and scheduling solution
Pike13 Pricing, Features, Reviews and Alternatives
Pike13 FAQs
Pike13 has the following pricing plans:
Starting from: $118.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Pike13?
Pike13 has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Pike13 support?
Pike13 supports the following languages:
English
Q. Does Pike13 support mobile devices?
Pike13 supports the following devices:
Android, iPad, iPhone
Q. Does Pike13 offer an API?
Yes, Pike13 has an API available for use.
Q. What other apps does Pike13 integrate with?
Pike13 integrates with the following applications:
Microsoft Outlook, PayPal, Google Analytics 360, ClassPass, Zapier, Celero, Gmail, Looker, Smartwaiver, WordPress, Stripe, Paysafe, Google Calendar, Mailchimp, Emma by Marigold, Facebook Business Suite, Perkville
Q. What level of support does Pike13 offer?
Pike13 offers the following support options:
Chat, FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk
Pike13 product overview
Key benefits of using Pike13
Access and update client profiles — schedule, history, photos, notes — all on your mobile device.
Set alerts for billing issues you can address them before they get expensive.
Sign clients into sessions, update the roster, and verify participant counts.
Auto-enrollment and waitlists make scheduling easier for clients and increase retention.
Smart reporting offers clear, relevant, actionable data that helps you measure the health of your business.
99.9% platform uptime means business is always open.
A dedicated onboarding specialist guides you through software setup.
Pike13’s top-rated customer care team quickly addresses any issues.
Typical customers
Platforms supported
Support options
Training options
Not sure about Pike13? Compare it with a popular alternative
Starting from
118
Per month
Flat Rate
Starting from
99
Per month
Flat Rate
Pike13 pricing information
Value for money
4.0
/5
140
Starting from
118
Per month
Flat Rate
Pricing options
Value for money contenders
Pike13 features
Functionality
3.8
/5
140
Total features
144
19 categories
Most valued features by users
Functionality contenders
Pike13 users reviews
Overall Rating
4.1
/5
140
Positive reviews
78
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.8/10
73
36
8
12
11
Marissa D.
Independent Business Owner
Overall rating contenders
David L.
Education Management, 1-10 employees
Used daily for 2+ years
Review source
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The best aspect Pike13 has brought to my business is organization of scheduling and billing, including how the business is doing. I would, however, like to see more qualifiers in the "Insight" dashboard, of monthly financials, customer growth, with a more drag and drop method of viewing what I want to see...in other words more of the quick snapshots that all businesses want to look at quickly, without making everything only buildable reporting, that I have to spend a lot ot time learning and creating, etc....more like QuickBooks, or typical Dashboard applications that display what's going on with the business.
No doubt, dependability of the system, being available but the support is really excellent. They know the system they support and response to issues as well as resolution is one of the best I've ever experienced.
The system is applicable to private instruction businesses, such as music lessons, but the mindset of being able to adapt the system to bring the best user experience to people of the business world of the Arts, such as music education, can be a struggle and I have asked for some changes in future upgrades but have yet to see them. For example - being able to edit naming like clients to students, or allowing automatic attendance taken, enabling the instructor to only need to manually change for cancellations, etc. There needs to be a part of the applications design that can address the broader needs of their targeted customers, such as a music school and not a one size fits all, like an exercise business.
Hi David, Thank you very much for your review and your feedback. We value you, Anita, and your business. Please continue working with our team to provide feedback and suggestions on improvements. It is important for us to understand how businesses work and use cases as we create new features and enhancements to our product. Thank you, Cindy Schneider Manager, Customer Success
Jamie G.
Sports, 11-50 employees
Used daily for 2+ years
Review source
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I have been with FDHQ from the very beginning. Not only did they start off with a very solid product, they have improved incrementally over the years. They know their "Why" and do not stray from what they are really good at.
Ease of use. I can train new staff members very quickly in how to use FDHQ. The mobile functionality is great, too.
I wish their were billets for class services. That way I could assign different pay rates for each class to the same person for doing different jobs. It would be a lot cleaner of a look if the FDHQ website could be separated by services and embedded into the gym website. Also, this would create a more seamless experience for the user. Courses need to have wait lists.
Hi Jamie, Thanks for your review! I'm glad that you are so happy with Front Desk, and we appreciate that you've stayed with us for so long! Your feedback is important to us as we continue to improve and build our product, and the reporting feature is one of the areas that we're looking at. I am happy to tell you that we very recently rolled out waitlists for classes. Hopefully that will make your life a bit easier! You can see how to enable the feature here: https://frontdeskhq.zendesk.com/hc/en-us/articles/205838123-Enabling-a-Waitlist-on-a-Class Don't hesitate to contact our support team at support@frontdeskhq.com if you have any questions. Sincerely, Katie and the Front Desk Team
Liz P.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
Review source
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I have been doing using FrontDeskHQ as my platform for my clients and facility for over 2 years, and they started out great! Online they taught me the ins/outs about how to use the features & functions, but soon they started changing them periodically and randomly, and inefficiently. What I could control among each client would depend on WHEN I acquired that client, and there was no way to change...
Clients think it is easy, and they have updated their system to send reminder emails and allow clients to get on a waitlist! Been wanting that for a long time.
Dishonest rates, lack of quality systematic improvement making things more efficient for the trainer.
Julie S.
Used daily for 2+ years
Review source
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The software is very user friendly and has a quick learning curve for new users. Scheduling classes, managing multiple locations, processing automatic recurring billing for tuition, and booking recurring appointments are at the top of the list. Having the ability to see class openings across the week allows staff to quickly sell enrollments to new and existing customers. Scheduling new classes is a simple process with just a few clicks. Customizing memberships is also a simple process and billing is automatic. Pike13's Customer Service is outstanding and they really listen to feedback from their clients.
The lag time in reporting is frustrating. I would like to see all reporting in real-time. I would also like the ability from the Franchisor side to control the standard service offerings across all locations.
Hi Julie, Thank you so much for the review. We are thrilled that so many things work well for the franchisees and corporate. And we appreciate the feedback on how the product can be improved. We will continue to make updates to the software and are happy to have you and your team with us while we do this! Thank you, Cindy Schneider Manager, Customer Success
Ilias B.
Review source
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I tested many management systems and my final choice was Front Desk. The main reason is that the front end and back end are well thought out and well layout. It doesn't take university level training to run this platform. It was made to be simple first. When testing some other platforms i would get lost in the setup process and I'm very knowledgeable of all tech stuff... The sales staff and...
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