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Capsule vs Nutshell Comparison (2026)

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Good recommendations?

Capsule

Nutshell

Overview

Capsule is an online CRM solution that helps businesses build stronger customer relationships, make more sales, save time, be more organized and collaborate.

Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations win more deals, and doesn’t require a full-time admin to manage. Every Nutshell subscription comes with unlimited CRM contacts, data migration assistance, and world-class live support, all at an unbeatable price.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

168

103

Value for money

Ease of use

Features

Customer support

84%

would recommend this app

4.4

625

321

230

Value for money

Ease of use

Features

Customer support

70%

would recommend this app

Pros

“The tags make it useful to track specific details about products, but it doesn't seem possible to use these tags when looking at sales forecasting, and splitting revenue by custom tags.”

Rebecca S.

Product Manager

“Pipeline sales tracking is really useful to keep track of sales prospectives, and we created a pipeline specifically for renewals as well to get a good overall picture of both.”

Rebecca S.

Product Manager

“The product has allowed us to efficiently create professional looking camping and provide reliable insights that enhance our decision making.”

Lombardiga B.

Electrical Engineer

Pros

“Outlook sync pulls replies into the lead timeline, email templates handle no response follow ups, and audiences let each rep group their own accounts and send a targeted blast without touching a separate marketing tool.”

Brady F.

Onboarding Coordinator

“The structure of company as the record, people hanging off it, and a separate lead for every project at that account matches how our reps actually sell, and the custom pipeline stages with automatic follow-up tasks mean nothing sits untouched.”

Brady F.

Onboarding Coordinator

“I wish that leads could function more completely as orders in and of themselves, with the ability to include percentage based line items such as sales tax or apply discounts to all of the products on a lead.”

Erin J.

Director of Special Projects

Cons

“In my opinion, capsule lacks essential functionalities like a proper help of AI or deep automations to be considered by many more companies.”

Rémy G.

COO

“When I import a CSV file - I need to format it slightly for it to identify all the columns - just an extra step which is a bit of a pain but not a biggy.”

Jonathan R.

Director

“I looked at Sales Force basics immediately starting my own business and it was way to cumbersome for a startup that at most will have 4-6 employees.”

Christian B.

Principal - Business Owner

Cons

“The mobile version doesn’t always match the desktop experience and lacks some features, making on-the-go work less smooth for some teams.”

Keagen M.

Business Development Consultant

“The time wasted with the customer service was so high that it made making this determination prohibitively time consuming.”

Amber B.

CEO

“It lacks some functionality with forms, drip campaigns, and merge tags and is not as customizable for exactly what I need, so I’ve had to use some workarounds.”

Melanie B.

Project Specialist