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Zoho CRM vs Capsule Comparison (2026)
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HubSpot CRM
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Good recommendations?
Overview
Zoho CRM records all contact, lead & account data. It also lets you assign tasks, automate workflows & marketing, track revenue & send communications.
Capsule is an online CRM solution that helps businesses build stronger customer relationships, make more sales, save time, be more organized and collaborate.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.3
7K
5
4
3
2
1
3.5K
2.3K
781
173
84
- Value for money
- Ease of use
- Features
- Customer support
68%
would recommend this app4.5
168
5
4
3
2
1
103
51
12
1
1
- Value for money
- Ease of use
- Features
- Customer support
84%
would recommend this appPros
“I like Zoho CRM for its smart workflow management that automates routine tasks and it’s effective email campaign features that helps create and track personalized customer engagement.”
GO
Gabriella O.
Human resources manager
“It provides a solid combination of contact management, email communication, workflow automation, and sales tracking capabilities.”
AR
Ansuman R.
Ecom manager
“Strong Ecosystem Integration: Seamlessly syncs across the broader Zoho suite (Zoho Desk, Books, Campaigns) and third-party apps like Google Workspace.”
KJ
Krishna J.
Architect
Pros
“The tags make it useful to track specific details about products, but it doesn't seem possible to use these tags when looking at sales forecasting, and splitting revenue by custom tags.”
RS
Rebecca S.
Product Manager
“Pipeline sales tracking is really useful to keep track of sales prospectives, and we created a pipeline specifically for renewals as well to get a good overall picture of both.”
RS
Rebecca S.
Product Manager
“The product has allowed us to efficiently create professional looking camping and provide reliable insights that enhance our decision making.”
LB
Lombardiga B.
Electrical Engineer
Cons
“It is a bit difficult while integrating with the previous crm as there are few gaps and not able to capture the few details same as the previous crm”
sc
suba c.
Customer Success Executive
“The mobile app is really frustrating when I'm out showing properties and need to update deal stages on the fly.”
AC
Andy C.
Sales Director
“Certain automation workflows are overly cumbersome to build, particularly when including multiple conditions and actions.”
AD
Alexandre D.
Secretary General
Cons
“In my opinion, capsule lacks essential functionalities like a proper help of AI or deep automations to be considered by many more companies.”
RG
Rémy G.
COO
“When I import a CSV file - I need to format it slightly for it to identify all the columns - just an extra step which is a bit of a pain but not a biggy.”
JR
Jonathan R.
Director
“I looked at Sales Force basics immediately starting my own business and it was way to cumbersome for a startup that at most will have 4-6 employees.”
CB
Christian B.
Principal - Business Owner
- Vendor responds to reviews
- Last review11 days ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features180
- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Asset Lifecycle Management
- Assignment Management
- Automated Routing
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Automation
- Business Process Control
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Logging
- Call Management
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Channel Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Conversion Tracking
- Correlation Analysis
- Customer Activity Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Entry
- Data Import/Export
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Engagement Tracking
- Estimating
- Event Triggered Actions
- Exception Reporting
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Management
- File Sharing
- For AEC Industry
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Gamification
- Generative AI
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- Help Desk Management
- Incentive Management
- Interaction Tracking
- Internal Chat Integration
- Kanban Board
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- List Management
- Live Chat
- Loyalty Program
- Marketing Automation
- Marketing Calendar
- Meeting Management
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multivariate Testing
- Negative Feedback Management
- No-Code
- Onboarding
- Opportunity Management
- Performance Management
- Performance Metrics
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Prioritization
- Product Catalog
- Progress Tracking
- Project Management
- Project Tracking
- Projections
- Proposal Generation
- Prospecting Tools
- Quota Planning
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Referral Tracking
- Relationship Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Rewards Management
- Role-Based Permissions
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Planning
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search
- Search/Filter
- Segmentation
- Social Media Integration
- Source Tracking
- Tagging
- Task Management
- Task Scheduling
- Template Management
- Territory Management
- Third-Party Integrations
- Visual Analytics
- Web Forms
- Workflow Automation
- Workflow Management
- eCommerce Management
- Total features89
- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Asset Lifecycle Management
- Assignment Management
- Automated Routing
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Automation
- Business Process Control
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Logging
- Call Management
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Channel Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Conversion Tracking
- Correlation Analysis
- Customer Activity Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Entry
- Data Import/Export
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Engagement Tracking
- Estimating
- Event Triggered Actions
- Exception Reporting
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Management
- File Sharing
- For AEC Industry
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Gamification
- Generative AI
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- Help Desk Management
- Incentive Management
- Interaction Tracking
- Internal Chat Integration
- Kanban Board
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- List Management
- Live Chat
- Loyalty Program
- Marketing Automation
- Marketing Calendar
- Meeting Management
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multivariate Testing
- Negative Feedback Management
- No-Code
- Onboarding
- Opportunity Management
- Performance Management
- Performance Metrics
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Prioritization
- Product Catalog
- Progress Tracking
- Project Management
- Project Tracking
- Projections
- Proposal Generation
- Prospecting Tools
- Quota Planning
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Referral Tracking
- Relationship Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Rewards Management
- Role-Based Permissions
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Planning
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search
- Search/Filter
- Segmentation
- Social Media Integration
- Source Tracking
- Tagging
- Task Management
- Task Scheduling
- Template Management
- Territory Management
- Third-Party Integrations
- Visual Analytics
- Web Forms
- Workflow Automation
- Workflow Management
- eCommerce Management
Integrations
- Total integrations65
- ActiveCampaign
- Acuity Scheduling
- Aircall
- Akita
- Asana
- Avaya Experience Platform
- Basecamp
- Bedrock Data
- Benchmark Email
- Better Proposals
- BigCommerce
- Box
- CANDDi
- CallFire
- CallRail
- Callbell
- Chargebee
- Cin7 Core
- Cin7 Omni
- CircleLoop
- Clockify
- Constant Contact
- Cyclr
- Cyfe
- Databox
- Deputy
- Docusign
- Dripify
- Dropbox
- Emma by Marigold
- Enalyzer
- Eventbrite
- FileInvite
- Fireflies
- Formstack Forms
- FreeAgent
- FreshBooks
- FreshMail
- FullContact
- GetResponse
- GoTo Meeting
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Data Studio
- Google Workspace
- Gravity Forms
- Help Scout
- Helpwise
- HubSpot CRM
- HubSpot Data Hub
- Jotform
- JustCall
- Kixie PowerCall & SMS
- Klenty
- Knowlarity
- KrispCall
- Leadfeeder
- Leadinfo
- LeadsBridge
- Lime Connect
- LinkedIn for Business
- LiveChat
- Mad Mimi
- MailerLite
- Make
- Mention
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft To Do
- MigrateMyCRM
- Nyckel
- OmniFocus
- OnceHub
- Osano
- OttoKit
- PandaDoc
- PayPal Payments
- Paycove
- Plecto
- Process Street
- Proposable
- Proposify
- QuickBooks Online
- QuoteWerks
- Quoter
- Quotient
- REVE Chat
- Rezdy
- RingCX
- Ruler Analytics
- SMS-Magic
- Saasu
- SendPulse
- Shopify
- Signable
- SimplyCast
- Skyvia
- Slack
- SupportBee
- SurveyMonkey
- SyncHub
- Tidy
- TimeCamp
- Todoist
- Toggl
- Toky
- Trello
- Twilio
- Twitter/X
- Unbounce
- Wati
- WooCommerce
- WordPress
- Wufoo
- Xero
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho Campaigns
- Zoho Cliq
- Zoho Creator
- Zoho Desk
- Zoho Expense
- Zoho Flow
- Zoho Forms
- Zoho Invoice
- Zoho Mail
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Sign
- Zoho Social
- Zoho Survey
- Zoho Writer
- iQuoteXpress
- lemlist
- mailparser.io
- monday AI Work Platform
- Total integrations97
- ActiveCampaign
- Acuity Scheduling
- Aircall
- Akita
- Asana
- Avaya Experience Platform
- Basecamp
- Bedrock Data
- Benchmark Email
- Better Proposals
- BigCommerce
- Box
- CANDDi
- CallFire
- CallRail
- Callbell
- Chargebee
- Cin7 Core
- Cin7 Omni
- CircleLoop
- Clockify
- Constant Contact
- Cyclr
- Cyfe
- Databox
- Deputy
- Docusign
- Dripify
- Dropbox
- Emma by Marigold
- Enalyzer
- Eventbrite
- FileInvite
- Fireflies
- Formstack Forms
- FreeAgent
- FreshBooks
- FreshMail
- FullContact
- GetResponse
- GoTo Meeting
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Data Studio
- Google Workspace
- Gravity Forms
- Help Scout
- Helpwise
- HubSpot CRM
- HubSpot Data Hub
- Jotform
- JustCall
- Kixie PowerCall & SMS
- Klenty
- Knowlarity
- KrispCall
- Leadfeeder
- Leadinfo
- LeadsBridge
- Lime Connect
- LinkedIn for Business
- LiveChat
- Mad Mimi
- MailerLite
- Make
- Mention
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft To Do
- MigrateMyCRM
- Nyckel
- OmniFocus
- OnceHub
- Osano
- OttoKit
- PandaDoc
- PayPal Payments
- Paycove
- Plecto
- Process Street
- Proposable
- Proposify
- QuickBooks Online
- QuoteWerks
- Quoter
- Quotient
- REVE Chat
- Rezdy
- RingCX
- Ruler Analytics
- SMS-Magic
- Saasu
- SendPulse
- Shopify
- Signable
- SimplyCast
- Skyvia
- Slack
- SupportBee
- SurveyMonkey
- SyncHub
- Tidy
- TimeCamp
- Todoist
- Toggl
- Toky
- Trello
- Twilio
- Twitter/X
- Unbounce
- Wati
- WooCommerce
- WordPress
- Wufoo
- Xero
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho Campaigns
- Zoho Cliq
- Zoho Creator
- Zoho Desk
- Zoho Expense
- Zoho Flow
- Zoho Forms
- Zoho Invoice
- Zoho Mail
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Sign
- Zoho Social
- Zoho Survey
- Zoho Writer
- iQuoteXpress
- lemlist
- mailparser.io
- monday AI Work Platform
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