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DaySmart Appointments vs Jane Comparison

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Overview

Category Leaders

Since 2001, DaySmart Appointments (formerly AppointmentPlus) has been a trusted provider of cloud-based appointment scheduling...

Category Leaders

Jane is a cloud-based practice management software designed to help health and wellness practitioners manage online booking,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

54

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

174

5

4

3

2

1

83

55

19

5

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.8

365

5

4

3

2

1

318

36

6

4

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

It has been a great scheduling tool for our small office. Overall we are pleased with it and the service reps have been very helpful.
I am continually impressed with the ease of use and the customer service that I receive. I don't think I have come across a better group of people to deal with in any of my business transactions.
Nice interface and a much better user experience since recent updates. The making of appointments by call center has greatly improved with regards to the process involved.

Pros

Ease of use, and the demonstration videos are amazing. The costumer service and support from the Jane team is the best I have ever experienced.
This has been such a positive experience with Jane App and the people who work for Jane. They are very smart and their only concern seems to be that the Customer has a great experience.
Friendly, fun, knowledgable company to work with. This is the first software we've used (gone through 3 over the past 12 years) that I've called FUN.

Cons

Horrible customer service response. We had to convert our system and the process was corrupted from the beginning and no real effort was made on their end to clean it up.
Coding overcharges in POS and the President refused to make right. Randomly charges clients credit cards when not supposed to (very upset clients who think you are purposely overcharging them).
Currently we are mostly frustrated with the text reminder system. It is sending out texts to deleted appointments or old clients.

Cons

I used to dread all of my time spent on the computer, but no longer. From charting to managing payments and scheduling, there's really no comparison to Jane.
Someone told me that Janeapp makes slots unavailable for 3 minutes after booking.) So I have to wait for a few minutes until the time slot shows up as available again. This is glitchy and confusing.
Some of the settings are confusing because there are multiple places to turn things on and off and a master on-off switch.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features66
  • 3PL Management
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Before & After Pictures
  • Bill Payment
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Cancellation Management
  • Care Plan Management
  • Care Summaries
  • Charting
  • Claims Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Clinical Notes
  • Coding Assistance
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Document Management
  • Document Templates
  • Drag & Drop
  • Drug Reference Database
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • File Sharing
  • For Chiropractors
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health
  • For Occupational Therapists
  • For Physical Therapy
  • For Speech Therapists
  • Forms Management
  • Gift Card Management
  • Goal Setting/Tracking
  • Group Scheduling
  • HIPAA Compliant
  • Healthcare Compliance
  • In-Person Payments
  • Initial Assessments
  • Insurance Management
  • Inventory Control
  • Inventory Management
  • Invoice History
  • Invoice Management
  • Maintenance Scheduling
  • Medical Billing
  • Mobile Access
  • Multi-Location
  • Multi-Provider Practice
  • Multiple Appointment Types
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • Onboarding
  • Online Booking
  • Online Forms
  • Online Intake Forms
  • Online Payments
  • Online Scheduling
  • Outcome Assessment Tools
  • Parts Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection
  • Payment Processing
  • Payment Reminders
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Pre-Appointment Screening
  • Progress Notes
  • Progress Tracking
  • Quotes/Estimates
  • Ratings/Reviews
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Reminders
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • Role-Based Permissions
  • Room Booking
  • Room Scheduling
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Secure Data Storage
  • Self Service Portal
  • Service History
  • Single Provider Practice
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Telemedicine
  • Template Management
  • Therapy Notes
  • Third-Party Integrations
  • Transaction History
  • Transportation Management
  • Treatment Packages
  • Treatment Planning
  • Two-Way Audio & Video
  • User Management
  • Video Conferencing
  • Virtual Meetings
  • Virtual Waiting Room
  • Wait List Management
  • Website Integration
  • Work Order Management
  • Workflow Management
  • Total features129
  • 3PL Management
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Before & After Pictures
  • Bill Payment
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Cancellation Management
  • Care Plan Management
  • Care Summaries
  • Charting
  • Claims Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Clinical Notes
  • Coding Assistance
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Document Management
  • Document Templates
  • Drag & Drop
  • Drug Reference Database
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • File Sharing
  • For Chiropractors
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health
  • For Occupational Therapists
  • For Physical Therapy
  • For Speech Therapists
  • Forms Management
  • Gift Card Management
  • Goal Setting/Tracking
  • Group Scheduling
  • HIPAA Compliant
  • Healthcare Compliance
  • In-Person Payments
  • Initial Assessments
  • Insurance Management
  • Inventory Control
  • Inventory Management
  • Invoice History
  • Invoice Management
  • Maintenance Scheduling
  • Medical Billing
  • Mobile Access
  • Multi-Location
  • Multi-Provider Practice
  • Multiple Appointment Types
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • Onboarding
  • Online Booking
  • Online Forms
  • Online Intake Forms
  • Online Payments
  • Online Scheduling
  • Outcome Assessment Tools
  • Parts Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection
  • Payment Processing
  • Payment Reminders
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Pre-Appointment Screening
  • Progress Notes
  • Progress Tracking
  • Quotes/Estimates
  • Ratings/Reviews
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Reminders
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • Role-Based Permissions
  • Room Booking
  • Room Scheduling
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Secure Data Storage
  • Self Service Portal
  • Service History
  • Single Provider Practice
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Telemedicine
  • Template Management
  • Therapy Notes
  • Third-Party Integrations
  • Transaction History
  • Transportation Management
  • Treatment Packages
  • Treatment Planning
  • Two-Way Audio & Video
  • User Management
  • Video Conferencing
  • Virtual Meetings
  • Virtual Waiting Room
  • Wait List Management
  • Website Integration
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations10
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations5
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

AS
AvatarImg

Amy S.

Insurance, 51-200 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane logo

Jane

Jane review

Reviewed a year ago

Exceptional experience so far.

Pros

Easy to book a day or time , reschedule or cancel appointments. Great to check your upcoming or past appointments. Great to keep track.

Cons

I can't comment on this as yet as I haven't come across anything yet.

Vendor response

Hi Amy, thanks for your review of Jane, and the kind sentiments you shared. Tracking appointments can definitely be an important aspect of patient care. I hope you find good use of the 'Late Cancellations' feature that was recently released. It can certainly help maintain the accuracy of a patient's appointment history. Having an exceptional experience is definitely what our team aims for, so I am so glad that's been a reality for you. Of course, if anything comes up or you have questions or team is here for you! - Kim on Behalf of Jane

LF
AvatarImg

Larni F.

Health, Wellness and Fitness, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Jane logo

Jane

Helpful online booking

Reviewed 2 years ago

I have used Jane to make appointments with several providers and found it helpful. It is quicker than calling an office to book.

Pros

It is easy to book appointments with providers.

Cons

I found that the screen that opens when booking an appointment doesn't take up much space on my desktop and would be better if it could be larger for easy viewing.

Vendor response

Hi Larni, I'm hearing that you have found it quick and helpful to book appointments with Jane. So great to hear! I'd love to learn more about the browser and device you're using to book. To confirm, are you booking as a client via the online booking site or on the administrative side of Jane? Do you usually expand the browser to the full width of the screen? I'm hopeful we can help improve the viewing experience here :) Thanks again Larni and enjoy the weekend. Maddie On Behalf of Jane

JG
AvatarImg

James G.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Jane logo

Jane

Switching from Eclipse to Jane

Reviewed 2 years ago

Good

Pros

Documentation - ability to customize; ability to see appointments.

Cons

Number of steps required to change the DOC/DOI for new episodes.

Vendor response

Hi Dr. G, Thanks for taking the time to write this review! I hear you about the steps needed to change the DOC/DOI in Jane. It is currently best to edit the insurance policy before billing claims to make sure the right DOI is there, or perhaps you could or create a separate policy to manage your client's new injury. I found a feature request here, so please feel free to add your vote or create a new request: https://janeapp.canny.io/feature-requests/p/doi-date-of-incident-injury-box-14 We sincerely appreciate these reviews because it shows us how Jane is helping, but also how Jane could be better. We will definitely keep working towards that final features/functionality star. Thanks again and have a great week :) Maddie On Behalf of Jane

TH
AvatarImg

Tracey H.

Alternative Medicine, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane logo

Jane

Love Jane

Reviewed 2 years ago

Absolutely love it!

Pros

Scheduling appointments, changing appointments and reminders for appointments would all occur behind the scenes. Patients would apologize for cancelling and rebooking appointments but there was no time or energy needed on my part to accomplish the changes. Before Jane I would have needed to call the patient and play phone tag in order to make changes. The odd time I was unable to get to work then I could cancel my appointments by email using the “Doctor is unavailable “message and then they could rebook.

Cons

Any tweaks that needed to be done were rectified in due time, like linking family members in Relationships so the parent could book for the entire family. I have no complaints.

Vendor response

Hi Tracey, What a review! Thank you so much for taking the time. I love your reason for switching to Jane and I'm so happy that you are able to use Jane to book patients on the fly :) I don't have much else to say besides the fact that we appreciate you Tracey and we're lucky to have you as part of the Jane community for 2+ years. Have a very happy Monday! Maddie On Behalf of Jane

NK
AvatarImg

Navdeep K.

Insurance, 501-1,000 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane logo

Jane

Product Review

Reviewed a year ago
Pros

convenience to schedule health appointments on time at nearby location with ease and secure

Cons

I didn't come across any negative point for this software it is always helpful

Vendor response

Hi Navdeep, your review brought a smile to my face today. The sentiments you shared 'Always Helpful' and 'Schedule with Ease', alongside those 5 stars, are a perfect example of how we want our customers to feel, and what we hope everyone's experience with Jane will be. The entire Jane team is grateful to be on this journey alongside you, and we are here whenever questions arise. Hope you have a great week! -Kim on Behalf of Jane

EE
AvatarImg

Elizabeth E.

Alternative Medicine, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Jane logo

Jane

Review

Reviewed 3 years ago
Pros

The software is easier to remind patients of their appointments and inputting their files in.

Cons

I wish when you put the schedule and vacation in that you can just use a drop screen to input the days/hours instead of having to click on each individual day.

Vendor response

Hey there, Thanks for the review! You may not have heard yet, but Jane has a handy new tool for creating multiple shifts, across multiple days, and for multiple staff members, all at one time (and from within a single screen). This feature is currently in Beta Testing. If your clinic would be interested in volunteering to test the feature please don't hesitate to reach out to our Support Team! Ease of Use is certainly something we strive towards, so we will keep working on those last two stars :) Thanks for choosing to be part of Jane's story, Elizabeth. Maddie On Behalf of Jane

AvatarImg

Verified reviewer

Management Consulting, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Jane logo

Jane

Subscribe to Jane

Reviewed 5 years ago
Pros

I can easily sign up for classes or appointments and integrate all with my smartphone calendar

Cons

If you cancel an appointment or class it doesn’t always come out of my subscribed calendar.

CN
AvatarImg

Céline N.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane logo

Jane

Jane App

Reviewed 4 years ago

We made the right choice with Jane to directly manage patient records, appointments, billing, monetary transactions and insurance reimbursements.

Pros

Easy to use, efficient, nice look, constant improvement, great support team: available, experienced and very friendly.

Cons

In Quebec, we face a huge challenge: to offer users to read and receive information in the language of their choice: in French or in English. We would like the patients to have the ability to indicate the language of their choice in order to interact easily. This situation leads to dissatisfaction as well as an additional workload.

Vendor response

Hi Celine, Thank you so much for your thoughtful review. Building Jane to be legitimately helpful and efficient is our North Star. You may already be aware that you can enter your own custom language (French, English, and many more) into a lot of areas in Jane (including online). You can view the customizable areas here: https://jane.app/guide/basics/customizing-jane That being said,...

AvatarImg

Verified reviewer

Government Administration, 501-1,000 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Jane logo

Jane

Simple Scheduling of Appointments

Reviewed 6 years ago
Pros

This product is very easy for front end users. The calendar is well laid out and they can book and cancel appointments with ease. They can also link to their personal calendar so that upcoming appointments are not missed and they don't have to manually add the appointment to their own calendar.

Cons

There is very little to not like about this software. It is simple and does exactly what you need it to- schedule appointments.

SP
AvatarImg

Stacy P.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane logo

Jane

Excellent

Reviewed 3 years ago
Pros

The software is very user friendly, and the customer support people are so helpful, especially [SENSITIVE CONTENT HIDDEN]. He is just great, and hasn't had any issue with me contacting him directly for help, just because he is so fast to look at things and give me a hand. [SENSITIVE CONTENT HIDDEN] has even taken the time to call me and walk me through things I'm having difficulty with instead of sending screenshots. Those are also helpful, but sometimes it's nice to have a friendly voice on the other end walking me through how to find something.

Cons

There isn't really anything we don't like about it, but there is room for adjustments. We would like to see late cancelled appointments show in the appointment history as late cancel, not no show, and we would love to be able to add a reason to late cancels, instead of using the drop down to cancel appointments that then disappear from the schedule.

Vendor response

Hi Stacy, 10/10 - thank YOU! We love support here at Jane and it makes me so happy to hear that you've had a great experience. I fully agree with you that a familiar voice on the other end of the phone makes learning much easier :) We actually do have a way to record Cancellation Reasons instead of "No Showing." If you haven't seen it already, I hope you will check out our guide here: https://jane.app/guide/schedule/late-cancellations-and-more-detailed-cancellation-reasons...

KI
AvatarImg

Kate I.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Jane logo

Jane

Great App with Patient Interface

Reviewed 4 years ago
Pros

Great app that makes appointments and record keeping extremely easy. The app allows for easy runnign of the clinic overall

Cons

The fees are a little bit high for what you get with the app but it does exactly what it promises

Vendor response

Good morning Kate, Thanks for leaving this review of Jane! So glad that you're finding it simple to book appointments and run your practice. And we're so glad you've invited Jane to be a part of your business! Thanks for the feedback on pricing too - if you want to make sure you're really getting every penny of value out of your Jane subscription I hope you'll attend some of our sessions...

JS
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Jennifer S.

Hospital & Health Care, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane logo

Jane

Everything I need for small PT business

Reviewed 3 months ago

When I have had questions, usually I can find the answer quickly on their search tool. When I haven't been able to find an answer, a simple call to customer service has done the trick. I always get someone on the phone immediately and they are incredibly helpful

Pros

-Set up was surprisingly easy given all of the different features. I need to explore them more, but my fault for not making time. -Customer and tech support is amazing. -Finding a template that fit my practice, using the template library, made developing my own forms much easier than if I had to design them from scratch.

Cons

I would have liked to set up appointments on the 1/4 hour for 1 hour long treatment, but I have been able to work around that.

Vendor response

Hi Jennifer! We’re so glad to hear that you’ve been enjoying Jane so far and had an easy set up. It can definitely take some time to get well-acquainted with all of the helpful features in Jane, but it sounds like you have a great foundation so far and are keen to still learn which is all it takes. I hope you continue to reach out to us when you need support as you grow with Jane and that things feel even better as time goes on. We’re honored to be on this journey with you. :) Caitlin on behalf of the Jane team

MR
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MJ R.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane logo

Jane

Outstanding software

Reviewed 4 years ago

Most helpful Is the reduction of patient missed appointments with the reminders. Ability to contact patients easily with mass email during the Covid-19 pandemic

Pros

Jane software has been instrumental in improving a number of clinic procedures that have resulted in increased efficiency and effectiveness of our business. I am most appreciative of the fact that Jane made dealing with this difficult time of the Coronavirus pandemic significantly easier.

Cons

inability to customize of a few financial reports

Vendor response

Oh Dr. Robichaud thanks so much for this kind review! As a clinic owner I've also been sharing my personal experience around the temporary closure of my practice (due to covid-19) with our Jane Team. I've had to communicate with patients, lay off salaried staff, defer practitioner rent payments (my clinic income), and apply for business continuity loans. All of that to say I'm so glad...

Jj
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Jazmine j.

Computer Software, self-employed

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane logo

Jane

Easy for clients

Reviewed 2 years ago

Makes it easy to book an appointment when I am free to do so. It's inconvenient when you can only call for an appointment but you don't have time during the hours of operation. Jane makes it so I can book when I have time!

Pros

I have been seeing more medical offices use Jane and as someone who uses Jane to book their appointments, I have found it easy to manage my appointments in I need to rebook, cancel, set up a new appointment, or see when the doctor is available. Not having to pick up the phone and call makes it even better!

Cons

I have not found any flaws with the app so far!

Vendor response

Hi Jazmine, Thanks for sharing such a lovely review! You mention you've been using Jane from a client perspective to manage your appointments. It's great to hear that you're finding the process easy! I'm going to pass along your feedback as a client to the team :) Have a wonderful evening. Maddie On Behalf of Jane

JW
AvatarImg

Jodi W.

Health, Wellness and Fitness, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Jane logo

Jane

Wonderful and easy to use.

Reviewed 2 years ago

We don't require a receptionist, and for independant contractors, this is a dream!

Pros

The business can run itself, so much less emails and phone calls to deal with. Ease of use for appointments and direct billing are great!

Cons

Can't think of anything much. I like that people have to give 24 hours notice to cancel, but if they can't cancel themselves, then they tend to no show.

Vendor response

Hi Jodi, This review is just so lovely. We want you to be able to run your whole practice online with Jane and it sounds like you really are taking advantage of Jane's features! I'm not sure if you've seen it already, but we have a guide on setting up Online Booking Pre-Payments if you're interested: https://jane.app/guide/online-booking/online-booking-pre-payments This can be helpful if you are seeing a high cancellation rate from your clients, or you just want that extra security to be able to cover any costs associated with late cancellations. All that said, thanks again for this review and all the stars. We really appreciate you! Maddie On Behalf of Jane

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Verified reviewer

Hospital & Health Care, self-employed

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jane

My experience with Jane

Reviewed a year ago
Pros

The platform is very clear and easy ro use. I like that you create an account and that you can go back to manage you appointments.

Cons

I didn't experience any bug or anything negative while using the app. I like it.

Vendor response

Hello friend, Thank you so much for your review! It looks like you are relatively new to Jane and I am happy to hear you are finding Jane clear and easy to use! Building Jane to be both helpful and efficient has been, and will continue to be a top priority. So glad you've joined the Jane Community. Looking forward to continuing to work together. -Kim on behalf of the Jane Team

EK
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Evin K.

Medical Practice, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jane

Well done

Reviewed 4 years ago
Pros

- Paperless - Online booking - Integration with insurance

Cons

- Don't love having to scroll through past appointments to see prior notes (diagnosis, etc) - Pinned items are too large - Checkboxes (i.e. for adjustment listings) take up a lot of space, could be smaller

Vendor response

Morning Dr. Evin, Thanks for the review and the fantastic feedback. There's a feature in the works to make it easier to compare your past entries so I'm glad to hear it's something you'd find useful, and I agree - scrolling is a challenging workflow for information gathering. I'm so glad to see that you're finding Jane easy to use and appreciate you welcoming us into your practice! Thanks for being a part of the Jane Community and for taking time to share some of your experience here with us. Alison -Co-Founder

JW
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Judy W.

Mental Health Care, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Jane

Jane product review

Reviewed 2 years ago

Excellent, love the way to move between screens, clients info all in one port; financials are great to keep track of outstandings, insurance policies and payments

Pros

Ease of use, system applicability for my business

Cons

Missing ability to search for all open appointments; choice between having pracititioner have access to my schedule and my clients, want only access to my schedule; inability to choose breaks by dates and times

Vendor response

Hi Judy, Thank you for taking the time to write this review. I'm hearing that you've been taking advantage of some of Jane's features including insurance and payments. So great! If you haven't seen it already, you can actually use our handy magnifying glass tool to search for open appointments. More on that here: https://jane.app/guide/online-booking/online-booking-checking-what-is-offered-using-the-magnifying-glass I'll...

EW
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Erin W.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jane

Everyone loves Jane!

Reviewed 3 years ago

I save time with Jane. Clients appreciate the ease of use. I save money because of all the reminders that can be sent out so people don't forget their appointments.

Pros

The customer support to integrate and upload electronic charts from another platform is amazing. Knowing that my files remain together and seamless inha client account is a relief. Clients often comment on the ease of use from their end which I like to hear. Its also easy from a clinic user standpoint and has everything I need to run my business efficiently and effectively.

Cons

The one thing I love about Jane is that they are very dynamic. They are continually taking user suggestions and adding new features. There may have been a few glitches while setting up my account but none that would change my overall review of the functionality off the program.

Vendor response

Hi Erin, What a great way to start the week. Thank you for this! This is one of my favourite parts of your review: "It's also easy from a clinic user standpoint and has everything I need to run my business efficiently and effectively." We are so happy that you chose Jane. In the spirit of continual growth, I'd love to hear more about your onboarding experience. We've intentionally added some changes in the past year to improve user experience, but we always want to hear how we might improve. Please do let us know if you'd like to run through any ideas you have! Maddie On Behalf of Jane

EM
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Emily M.

Health, Wellness and Fitness, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jane

Best business management app ever

Reviewed 5 years ago

I realized that the JANE app is like having a team of secretaries in one app that covers everything that a business needs without all the extra costs. I have noticed that the convenience of online booking is something that also draws my clients to me.

Pros

JANE always gets back to me right away with great information and suggestions. I like how it is so easy to make and change appointments both business and personal.

Cons

I wish there were more categories in the website part of the JANE app where it shows my hours, prices, biography, and maps/directions so that I can advertise myself better by promoting massage therapy. This would also save me money from creating a domain name and making a website for myself separate of the JANE app.

Vendor response

Hi Emily, What a lovely review! Thanks for sharing and I'm so glad to hear that you've been helped by our team (which I sometimes think of as YOUR team!) . Jane comes with a team of cheerleaders to complement the secretaries;) We're lucky to have you as part of the Jane Community - thanks again for taking time to leave some feedback. Alison - Co-Founder

GK
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Garth K.

Hospital & Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jane

Best system for medical charting & scheduling that I have ever used

Reviewed a year ago

Using Jane has been outstandingly good, an aspect of my daily work that has simply made my professional life easier and more enjoyable. I have used various EMR systems in previous years (such as InputHealth) which were terrible by comparison, a constant headache, and much more expensive too.

Pros

It is easy to use, inexpensive, obviously well thought-out, is reliable, never any serious problems with it, and for minor issues the staff are rapidly responsive and helpful. It has the features I need for convenient, rapid scheduling, including recurrent appointments, notes, and billing (linked to a Canadian public healthcare service plan). It has automated appointment reminders and you can create & send your own questionnaires or intake forms before appointments, which I have found very useful.

Cons

I would like Jane to be able to keep stored files in different folders (such as lab reports, specialist reports, letters, etc.); at present all downloaded files are in the same single folder. Then it would be good to sort through these files alphabetically or by date, etc. It could be useful to send & receive faxes or other files automatically within the system. At present I have to export files (such as reports) from Jane to other software before faxing, or create the files elsewhere (such as for prescriptions) before faxing.

Vendor response

Hi Garth, Thank you for taking the time out of your day to write such a detailed review! Overall, I am thrilled to hear that Jane has made your life easier and more enjoyable, I can't wait to share that with the rest of our team! As a solo practice, automating as many tasks as possible can be a huge time saver, and I am glad to hear that the Recurring scheduling, Appointment Reminders, and Intake...

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Kayle R.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jane

Best Clinic Software 10/10 Recommendation

Reviewed 2 years ago

Jane is invaluable to my business. My clients can book on line with ease. I can build their client profiles, chart, keep track of billing and print out a multitude of reports all very easily. I look forward to each new feature or update that jane keeps coming out with.

Pros

I love how easy and intuitive Jane is when learning new aspects of the software. The customer service support staff are very quick to help problem solve or send you in the right direction. Jane university is incredibly helpful when trying to problem solve your self or learn new aspects of the software. The integration with Telus has saved so much time for me daily, it really adds up. I also love the ability to use Jane payments so clients can use credit cards to pay.

Cons

I wish there was an option to keep canceled appointments viewable in your schedule. Maybe similar to the wait list feature. You just click on it and it pops up to show you the clients that canceled that day.

Vendor response

Hi Kayle, Wow! Thank you for your 10/10 recommendation and all the stars. I love that you've had a chance to chat with our support team and explore Jane university. I'm also hearing that you've been enjoying Jane's insurance features and integrated payment processing! I have some good news - there is a way to view canceled appointments in your schedule. Just navigate to the Schedule and select the little wheel in the bottom right-hand corner. Go ahead and click the toggle beside "Canceled" and voila! You can turn it on and off as needed :) Thanks for being a part of Jane's story Kayle. Maddie, On Behalf of Jane

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Verified reviewer

Hospital & Health Care, 201-500 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jane

Jane App for Psychological Assessment Scheduling

Reviewed 2 years ago
Pros

Jane has so many important features for a private mental health practice. I use Jane for scheduling appointments, sending appointment text/email reminders, making room reservations, sending consent forms, keeping private client data, charting, and for telehealth visits.

Cons

Because there are so many features, Jane can be difficult to navigate at times but the video tutorials are helpful when you don't know how to do something.

Vendor response

Hi there, Thank you for taking the time to write this review of Jane. I'm so glad to hear that you're using many of Jane's features from scheduling, to charting and Telehealth! I'd love to hear more about how we could make Jane easier to navigate. Your feedback is really valuable, so please don't hesitate to get in touch with our support team :) Hope you have a wonderful holiday season. Maddie On Behalf of Jane

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Verified reviewer

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Jane

Near Perfect

Reviewed 5 years ago

Benefits are ease of use, functionality, creating tasks for myself and other users that I can see and follow up with, no paper, customer service, ease of implementation for day to day, accessibility, color scheme, personality, online booking ability, messages and follow up with patients, connection to mailchimp.

Pros

I have been working in the field for over 10 years and have used several different products in my practice. Jane take almost all the goods from each of them and implements them in a user friendly platform. The day to day is relatively simple and speeds up as I get used to the programming. I am a nerd so I could use a few more reports, but maybe I just have not used it enough to get what I am looking for. I am excited about implementing Jane into the practice.

Cons

I cannot easily figure out how to Duplicate common procedures along with the notes. A report for missed/No Show/Cancelled/rescheduled A report for the daily Totals on on one page. I am not sure where I can find rescheduled, no show, missed appointments, cancelled appointments once they are off the schedule. A place to record where patients came from ie BNI, referral, etc No visit counter outside of the yearly visit counter for insurance ie for tracking insurance reports Again all these might be on there but I have not found them or a training on them yet.

Vendor response

Well, thanks so much for taking the time to leave us a review! We're happy you did. And we have lots of new reporting features in the works, so it's great to hear you'll find those helpful to your practice. And we're all nerds too ;) So you'd fit right in around here.... I wonder if you've tried out the "unscheduled patient report" - It's a bit of an unsung hero for catching those missed/cancelled/no...

AT
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Anja T.

Alternative Medicine, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jane

Great admin help

Reviewed 4 years ago

It took me a few weeks to really understand and use JaneApp as it was a bit confusing at first to work myself through all the tutorials. I had to talk to them several times on the phone to figure some things out. But now that everything is up and running I really enjoy using JaneApp on a daily basis. Payment collection and booking and charting have become much more easy and even fun!

Pros

JaneApp is a great tool for scheduling appointments, receiving payments and letting patients book on an online booking page. It has a great look and feel to it, functions well and really helps cut down on admin time once it is up and running. It also has a very extensive charting options, so you can keep all your patient information in one place. And it has no a functional telehealth platform that makes it easy and safe to do online appointments while adhering to privacy protection regulations. The team is extremely friendly and always helpful and they have an extensive self help video library.

Cons

I like most of it. As a single practitioner, I wish there would be a more slim version for people like me as there are several functions I don't use but can't hide. Some functions are a bit inflexible, but you can usually work around it and they have a wish list for improvements. There are a few features I wish would be added, like being able to schedule non-patient times on your schedule like admin time etc (you have to use the break function for it). Another missing element is that you can't list your expenses, only the income.

Vendor response

Hi Anja, Thanks for sharing your thoughts on running with Jane! So glad you've invited Jane into your practice and that our team has helped make the transition a smooth one. We've been talking a lot about how to keep Jane both flexible for your unique needs but also hide all the features you might not want to work with. It's a great challenge and I'm excited about improving the FEELING of simplicity while still allowing you the flexibility and options to train Jane for exactly how your unique practice works. I love the desire for a "slim" version. We'll keep working on that. Thanks again for sharing your experience! Alison - Co-Founder