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Jane

4.8
(332)

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Practice management software designed by real clinic owners.

(21)

Jane Pricing, Features, Reviews and Alternatives

Jane FAQs

Q. What type of pricing plans does Jane offer?

Jane has the following pricing plans:
Starting from: $79.00/month
Pricing model: Subscription

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Q. Who are the typical users of Jane?

Jane has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Jane support?

Jane supports the following languages:
English

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Q. Does Jane offer an API?

No, Jane does not have an API available.

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Q. What other apps does Jane integrate with?

Jane integrates with the following applications:
Microsoft Outlook, Google Analytics 360, Bench, Google Calendar, Mailchimp

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Q. What level of support does Jane offer?

Jane offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum

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Jane product overview

Price starts from

79

Per month

Other

What is Jane?

Designed by real clinic owners, Jane is a health and wellness practice management platform designed to be helpful to you, no matter how or where you practice. Available online and on any device, Jane offers branded online booking, beautiful scheduling, insurance management, custom electronic documentation (EMR), online intake forms, patient reminders and integrated payment processing.

Key benefits of using Jane

• Benefit from features such as online bookings, documentation, intake forms, reminders, electronic billing and more, in order to enhance the patient experience.

• Allow patients to make online appointments. Doctors can meet with patients face-to-face while miles apart with Jane's telehealth system, which facilitates two-way audio and video calls.

• Bill client visits and accept payments in just a couple of clicks, and Jane automatically does the calculations. Businesses are able to accept credit card payments, track insurance billing, and direct bill insurers.

• Send appointment reminders to patients by email and text to ensure that no appointments are missed and reduce no-shows.

• Utilize Jane's electronic charting tools to track patient history. The allows healthcare professionals to input notes, add photos or videos, generate reports, annotate diagrams, and more from any device.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
FAQs/Forum

Training options

Webinars
Live Online
Documentation
Videos

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Why am I seeing this?

Jane pricing information

Value for money

4.8

/5

332

Starting from

79

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Jane features

Functionality

4.6

/5

332

Total features

129

19 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
HIPAA Compliant
Alerts/Notifications
Reminders
Scheduling
Appointment Management
Patient Records Management

Functionality contenders

Jane users reviews

Overall Rating

4.8

/5

332

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.49/10
Rating distribution

5

4

3

2

1

289

34

4

4

1

Pros
Ease of use, and the demonstration videos are amazing. The costumer service and support from the Jane team is the best I have ever experienced.
This has been such a positive experience with Jane App and the people who work for Jane. They are very smart and their only concern seems to be that the Customer has a great experience.
From both a legal health care provider chart documentation standpoint, AND a business standpoint, Jane App Is SUPER user friendly and just over all awesome.
Cons
I used to dread all of my time spent on the computer, but no longer. From charting to managing payments and scheduling, there's really no comparison to Jane.
Someone told me that Janeapp makes slots unavailable for 3 minutes after booking.) So I have to wait for a few minutes until the time slot shows up as available again. This is glitchy and confusing.
Some of the settings are confusing because there are multiple places to turn things on and off and a master on-off switch.

Overall rating contenders

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Kim A.

Naturopathic Doctor

Health, Wellness and Fitness, self-employed

Review source

Overall Rating

Versatile and easy to use EMR

Reviewed 3 years ago

Transcript

Kim A.: Hi, I'm Kim. I'm a naturopathic doctor and I would give Jane App a four out of five rating. For...

LM
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Laura M.

Operations Director

Health, Wellness and Fitness, 1-10 employees

Review source

Overall Rating

Great for many just not for us

Reviewed 5 months ago

Transcript

Laura: Hi, my name is Laura. I am an operations director for a startup small multi-disciplinary clinic...

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Sandra V.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jane got me through April 2020

Reviewed 4 years ago

My business was ordered to stop conducting in-clinic operations due to the COVID-19 crisis. The Jane Team launched the online video conferencing feature that they were planning to launch at the end of 2020. It allowed me to continue conducting business and adhere to the government's mandate to maintain physical distancing. Not only that they offered two weeks of webinar style training sessions that they were planning to offer using an on-site conference setting. It has been Jane and I running the business all of April 2020 and I could not have done it without "her"!

Pros

Online billing, online booking , reporting of Key Performance Indicators, scheduling, and electronic medical records all in one affordable package. Great customer service.

Cons

There has not been a downside. It is very easy to learn and it has all the features that I need.

Vendor response

Sandra This is so lovely - and what an honour it has been to spend the last few weeks with you at Allied. I was surprised (although I shouldn't have been!) by the great chat participation throughout the sessions - even in an online version of what we were hoping to be a community building in-person experience. Thanks for joining us! We are lucky at Jane to be working with people like you... And...

Gd
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Guillaume d.

Information Technology and Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Devil is in the details

Reviewed a year ago

Jane is a joy to use and customer service is top notch.

Pros

I have been using Jane daily for 3 years now in my practice. What I love most most Jane is it’s very clean and easy user interface, it’s always a joy to use and it just works. Also it offers some functionalities which seem like details but save you so much time daily like saving patients credit cards to reduce no shows, visual charting, making your calendar seem busy, only book adjacent appointments, you can clearly see that the tram behind this has first hand experience with online booking and patient management system.

Cons

What I miss is first , considering I have all my patients confidential information is Jane, is the lack of 2 factor authentication, this is the biggest missing feature. Secondly, the lack of API or even scheduling in reports prevents me from automating the simplest tasks like automatically exporting sales to Zoho books or setup a booking chatbot. Also with proper integration I could send the sms and email reminders from my own phone number and email, making customer journey optimal.

Vendor response

Hi Guillaume, We're so lucky to have you as part of the Jane community for the past 3 years. It's lovely to hear you describe Jane as "a joy to use." We are in the early stages of implementing multi-factor authentication in Jane. Securing data is of the utmost importance to us, so we want to ensure we have mechanisms in place so that when we add MFA as a feature we do so in a way that keeps Jane...

AS
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Amanda S.

Education Management, self-employed

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Major issue with basic function

Reviewed 4 years ago
Pros

Nothing - I have a major complaint - see below.

Cons

I have used JaneApp as a client with about 3 different organizations and I always run into the same time-consuming, frustrating issue. When booking an appointment slot with someone, JaneApp gives you the option to choose that slot and book it. However, once you select the time slot, it says "Let's get you signed in." No problem. I sign in. But then, instead of simply completing the booking of...

Vendor response

Hi Amanda, Oh shoot. I'm sorry you're having trouble with Jane's online booking. You mention you're a patient having trouble booking with Jane's online booking flow. And that you're using Jane to book at 3 different practices! I can imagine, then, that any difficulties you're having are 3 times as frustrating. It definitely sounds like you're having a strange experience with the way...

MG
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Michelle G.

Hospital & Health Care, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect for private medical practitioners

Reviewed 3 months ago
Pros

I loved that Jane made the administrative side of being a private practice RN much simpler and met several of my needs for charting, booking, consents, etc with one program. They have been fantastic any time I needed to call for help both while I was using the product as well as after I stopped my business. I also love that they have a real person to talk to at the other end of the customer service line. It was easy for me to use and easy for my clients to use.

Cons

No, I had no complaints with Jane, it met all my needs.

Vendor response

Hey Michelle. Wow, this is such a glowing review...thank you so much! We loved reading this, especially the fact that it made your private practice simpler and met so many of your needs when you needed it. We love that for you as it's what we aim to do - help helpers like yourself to make your life easier in running a clinic. It sounds like you no longer use Jane, but I hope that we cross paths again in the future - whether as a customer or as a patient/client using Jane. Thanks for being a part of our community and remember you're always welcome. <3 - Caitlin on behalf of the Jane team

FT
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Faune T.

Hospital & Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Customer Support is AMAZING

Reviewed 2 years ago

Management of scheduling and electronic medical records are integrated for a seamless experience.

Pros

It is all inclusive, continuously making improvements and the Jane Staff are so kind, helpful and cheerful.

Cons

It was a steep learning curve to learn JaneApp and implement the software, but the videos, tech support and online forums were helpful.

Vendor response

Hi Faune, I want to start by saying thank you for taking the time to share your thoughts with us. Hearing that you chose Jane due to recommendations and happy customers is just so great. I love our community! I truly hope that you will continue to lean on our support team throughout your Jane journey. We totally understand how challenging learning software can be and I know a friendly voice on the other side of the phone can definitely make that experience feel much better :) Thanks again, Faune. We'll keep working hard to gain those last few stars! Maddie On Behalf of Jane

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