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Jane

Practice management software designed by real clinic owners.

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Jane Pricing, Features, Reviews and Alternatives

Jane product overview

Price starts from

$

74

/momonth
Per Feature

What is Jane?

Designed by real clinic owners, Jane is a health and wellness practice management platform designed to be helpful to you, no matter how or where you practice. Available online and on any device, Jane offers branded online booking, beautiful scheduling, insurance management, custom electronic documentation (EMR), online intake forms, patient reminders and integrated payment processing.

Key benefits of using Jane

• Benefit from features such as online bookings, documentation, intake forms, reminders, electronic billing and more, in order to enhance the patient experience.

• Allow patients to make online appointments. Doctors can meet with patients face-to-face while miles apart with Jane's telehealth system, which facilitates two-way audio and video calls.

• Bill client visits and accept payments in just a couple of clicks, and Jane automatically does the calculations. Businesses are able to accept credit card payments, track insurance billing, and direct bill insurers.

• Send appointment reminders to patients by email and text to ensure that no appointments are missed and reduce no-shows.

• Utilize Jane's electronic charting tools to track patient history. The allows healthcare professionals to input notes, add photos or videos, generate reports, annotate diagrams, and more from any device.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
FAQs/Forum

Training options

Webinars
Live Online
Documentation
Videos

Jane pricing information

Value for money

4.8

/5

179

Price starts from

$

74

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Jane features

Functionality

4.7

/5

179
Total Features78 14 categories

Most valued features by users

HIPAA Compliant
Appointment Management
Billing & Invoicing
Activity Dashboard
Reporting & Statistics
Reminders
Claims Management
Appointment Scheduling

Functionality contenders

Jane users reviews

Overall rating

4.8

/5

179

Positive reviews

98%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.59/10
Rating distribution

5

4

3

2

1

156

20

1

2

0

Pros
CUSTOMER SERVICE is excellent: highly responsive, respectful and effective. Company is responsive to feedback and is continuously updating.

SY

Sandra Y.

From both a legal health care provider chart documentation standpoint, AND a business standpoint, Jane App Is SUPER user friendly and just over all awesome.

KN

Kayla N.

This has been such a positive experience with Jane App and the people who work for Jane. They are very smart and their only concern seems to be that the Customer has a great experience.

MB

Margaret B.

Cons
I used to dread all of my time spent on the computer, but no longer. From charting to managing payments and scheduling, there's really no comparison to Jane.

RC

Roberto C.

Someone told me that Janeapp makes slots unavailable for 3 minutes after booking.) So I have to wait for a few minutes until the time slot shows up as available again. This is glitchy and confusing.

AS

Amanda S.

Some of the settings are confusing because there are multiple places to turn things on and off and a master on-off switch.

MM

Melanie M.

Overall rating contenders

Overall Rating

Versatile and easy to use EMR

Reviewed a year ago

Transcript

Kim A.: Hi, I'm Kim. I'm a naturopathic doctor and I would give Jane App a four out of five rating. For...

KD

Katie D.

Chiropractic Physician

Health, Wellness and Fitness, 1-10 employees

Review source

Overall Rating

Jane Saves the Day!

Reviewed 7 months ago

Transcript

Katie: Hi, I'm Katie, and I'm a chiropractic physician. I give Jane a five star review. For more reviews...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane got me through April 2020

Reviewed a year ago

My business was ordered to stop conducting in-clinic operations due to the COVID-19 crisis. The Jane Team launched the online video conferencing feature that they were planning to launch at the end of 2020. It allowed me to continue conducting business and adhere to the government's mandate to maintain physical distancing. Not only that they offered two weeks of webinar style training sessions that they were planning to offer using an on-site conference setting. It has been Jane and I running the business all of April 2020 and I could not have done it without "her"!

Pros

Online billing, online booking , reporting of Key Performance Indicators, scheduling, and electronic medical records all in one affordable package. Great customer service.

Cons

There has not been a downside. It is very easy to learn and it has all the features that I need.

Vendor response

Sandra This is so lovely - and what an honour it has been to spend the last few weeks with you at Allied. I was surprised (although I shouldn't have been!) by the great chat participation throughout the sessions - even in an online version of what we were hoping to be a community building in-person experience. Thanks for joining us! We are lucky at Jane to be working with people like you... And...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Medical Practice- Telemedicine

Reviewed a month ago

Jane has been great overall. You cannot beat the customer service, however I have spent too much time figuring out how to do "workarounds" on my own and I wish that I did not have to do that so much.

Pros

The customer support is the most amazing feature. They are all intelligent and friendly. I like the upbeat design as well. It takes a while to learn the little things to do workarounds, but once I achieve that, then I believe that I will be able to function just as well as a more expensive EHR with a much cheaper cost. For a medical practice, it is much better than other inexpensive EHRs like Simple Practice that really would not work well at all.

Cons

There are things that I want to be able to customize more easily in the emails. As a medical practice, it lacks features to integrate with pharmacies and labs, but that would prob be an upgrade. There are some simple things that could be easily fixed that I have to do a feature request for and probably will be a long while, if at all like 1. Adding a middle name to profile information. (yet it has...

Vendor response

Hi Kristin, Thank you very much for taking the time to write this review and send us stars :) The information you collect in the questionnaire portion of the intake form will actually be saved directly to the patient's chart! You can learn more about that here if you'd like: https://jane.app/guide/patient-profiles/intake-forms Oh, and if you haven't seen it already be sure to check out the...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Major issue with basic function

Reviewed a year ago
Pros

Nothing - I have a major complaint - see below.

Cons

I have used JaneApp as a client with about 3 different organizations and I always run into the same time-consuming, frustrating issue. When booking an appointment slot with someone, JaneApp gives you the option to choose that slot and book it. However, once you select the time slot, it says "Let's get you signed in." No problem. I sign in. But then, instead of simply completing the booking of...

Vendor response

Hi Amanda, Oh shoot. I'm sorry you're having trouble with Jane's online booking. You mention you're a patient having trouble booking with Jane's online booking flow. And that you're using Jane to book at 3 different practices! I can imagine, then, that any difficulties you're having are 3 times as frustrating. It definitely sounds like you're having a strange experience with the way...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Jane app review

Reviewed 3 months ago

Keeping the files online has been a major time-saver for us

Pros

Having so many features - client files, invoicing, schedules, etc all available at the same place is time-saving and complete.

Cons

I really don't have any complaints. Every time I run into any difficulty, your staff have been able to help me out or clarify whatever my issue was.

Vendor response

Hi Sharon, It's so nice to hear from you. Thank you for choosing Jane and growing with us for the past two years! We know that making the switch from paper can seem like a daunting task at first, so I am very happy to hear that this decision has since been a major time-saver. If you have questions, feedback, or run into any difficulties we want to hear from you. Please continue to reach out! Have an awesome day :) Maddie On Behalf of Jane

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jane Saves the Day!

Reviewed 7 months ago
Pros

Jane has made our chiropractic office run so much more smoothly than we were able to achieve with other EHR programs. We were able to eliminate unneeded extra pieces of software and have cloud access to be able to securely access patient files and charting from anywhere. Allowing patients to schedule and pay online is a huge plus, and our patients find their interactions with Jane easy to navigate as well! I also love that Jane's customer service is incredibly helpful and responsive. They also allow their users to suggest and vote on feature requests to help Jane's updates move forward in a way that makes the most sense for their user base.

Cons

There are a few places where I'd prefer to have more control over reporting and data integration with other software. This is not a deal-breaker for us, but does limit us somewhat in how we can present data. Every difficulty that I've run across, I have been able to get a good reason from the people at Jane as to why they were unable to do so (one case was to keep data HIPAA secure) or to find a work-around. Frequently the request is met with "that's on our roadmap to work on." And they DO come through on those promises!

Vendor response

Dr. Donovan, I am totally picturing Jane as a superhero right now - thanks for the fun visual :) It's so encouraging to hear that Jane is impacting your clinic in these positive ways. Positive patient feedback too! You do so much for the community as a full-time helper and anything we can do to help you back is the end goal. I am also really happy to hear that you're utilizing our public customer feedback site to tell us more about what you'd like to see in Jane. We'd love if you continue to provide our team with feedback when you run into areas of improvement. Thanks for your continued involvement in Jane's story! Maddie On Behalf of Jane

Jane FAQs and common questions

Jane has the following pricing plans:
Starting from: $74.00/month
Pricing model: Subscription


Jane has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


No, Jane does not have an API available.


Jane integrates with the following applications:
Microsoft Outlook, Google Analytics, Bench Bookkeeping, Google Calendar, Mailchimp


Jane offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum

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