My business was ordered to stop conducting in-clinic operations due to the COVID-19 crisis. The Jane Team launched the online video conferencing feature that they were planning to launch at the end of 2020. It allowed me to continue conducting business and adhere to the government's mandate to maintain physical distancing. Not only that they offered two weeks of webinar style training sessions that they were planning to offer using an on-site conference setting. It has been Jane and I running the business all of April 2020 and I could not have done it without "her"!
Pros
Online billing, online booking , reporting of Key Performance Indicators, scheduling, and electronic medical records all in one affordable package.
Great customer service.
Cons
There has not been a downside. It is very easy to learn and it has all the features that I need.
Sandra
This is so lovely - and what an honour it has been to spend the last few weeks with you at Allied.
I was surprised (although I shouldn't have been!) by the great chat participation throughout the sessions - even in an online version of what we were hoping to be a community building in-person experience. Thanks for joining us! We are lucky at Jane to be working with people like you...
And I'm so glad to hear that you're working with Online Appointments! We're still working on more resources for you around returning to in-practice treatment and what it might look like to have a bit of a hybrid model for a while, with both in office and online care.
Today we're working on a guide for screening calls with COVID-19 screening intake forms and consents.
You're doing a phenomenal job Sandra! If there's more Jane can do to help you and your practice in resources, education or features let us know.
Alison - Co-Founder
Rating breakdown
Likelihood to recommend: 10/10
I have to give a BIG shout out to [SENSITIVE CONTENT HIDDEN] for not only reaching out to ensure I had all the info I needed and that I didn't have any questions or concerns, but he went ABOVE AND BEYOND and had [SENSITIVE CONTENT HIDDEN] (Thank you SOOOO much too!) recreate a VERY comprehensive form for me! I am beyond grateful for this collaborative effort from [SENSITIVE CONTENT HIDDEN] which has made a happy customer even happier! It was a huge burden lifted off my shoulders right now. My experience with their customer service is all positive!
Pros
Jane App has already greatly exceeded my expectations! I love that everything I wanted (and more!) is integrated all into one platform. The booking/scheduling, intake forms, telehealth, HIPAA compliance, appt reminders all in one!
Cons
I don't really have anything negative to say at this time. Although the initial start-up is a little overwhelming, as it would be with anything that offers what they do, it is made to be as user friendly as possible.
Hi Kimberly,
Thanks so much for sharing your experience working with Jane in your practice and for all your kind words.
I love your Comments! It looks like Capterra doesn't like sharing their name publicly, but we figured out who you were working with, and I've passed along your words to them here internally :)
I'm so glad you've had a positive experience during your transition to Jane. Your words here made my day.
I'm also proud of you for working through that awkward set up period - change is always hard, so I"m glad you took the leap and have joined the Jane Community! Nice work.
I hope we get to chat with you again soon - don't hesitate to get in touch if there's anything we can do to make Jane more helpful to you, your practice and you clients.
Alison - Co-Founder
Rating breakdown
Likelihood to recommend: 10/10
Frustrating.
Pros
If you are a low volume cash based practice, you don't plan on billing US insurance, then it's fine. If not, please take my advice and avoid Jane.
Cons
We are a small US based practice and bill Medicare (40%), some insurance (20%) and the rest cash. Initially I asked my billing service to take on Jane's Insurance billing, and after a week of them investigating the software and getting their questions answered by Jane support they opted out saying it was not capable of doing US Insurance billing in a timely & cost effective manner. I should have listened.
Instead of taking my billers advice I decided to have my front desk person, who has done billing for over 10 years, take a shot at using Jane for our insurance billing. After months of her working on Jane billing, multiple cases and support escalations, emails, phone calls, and even trying to get the owner involved.. we have given up.
Jane support is always pleasant and courteous, but they generally have no answer for the glaring billing issues that make their software worth using for Insurance billing besides saying "we are working on it for the next release" or "why don't you post that to the suggestion feature request".
I'm currently looking for a replacement.
Good morning Dr. Larinde,
Thanks for taking the time to share your experience.
I really appreciate hearing from you and your practice, and I'm quite dismayed to hear how frustrated you feel with your attempt to transition to Jane.
As a clinic owner myself I relate to the general struggles and challenges of insurance billing, and I'm sorry to hear that Jane contributed to making that harder for you and your team.
A complete refresh of the way that insurance billing is received and managed in Jane is launching in the next few weeks - I'm not sure if you had a chance to attend the summer release webinar but you can see how that looks here: https://vimeo.com/452703248
The section about the insurance billing change is linked in the description.
In any case, I can see from your ratings that we have to get 4 stars better in every category if we want to see you choosing Jane for your practice in the future. We'll work on that!
Alison - Co-Founder
for Jane
Rating breakdown
Likelihood to recommend: 1/10
Love it and feel it is great value for what I'm receiving.
Pros
I have been using Jane actively for a few months and am appreciating it more and more on a daily basis! I've noticed an increase in new patient bookings as, apparently, people like the freedom to book online rather than playing phone or email tag with me. Many, many of my return patients comment how much they love Jane and how easy it is to use.
In the past few weeks I've started online charting as well as the booking and this too is going well. I'm thrilled to finally be done with paper patient files (that I need to store for 10yrs once inactive!). This is much more efficient.
Customer support is also excellent and response time is great!
Cons
Not really a con, but because Jane offers so much, there is a bit of a learning curve, at least for me. However, I'm not a tech-sort and had only done paper booking prior to Jane. Thankfully, they were able to walk me through any difficulties I was having with set up etc.
Hi Robyn,
Thanks for taking the time to submit this review and welcome to the Jane Community!
I love that you're finding success with the online booking through Jane - my practice is seeing 60% of our appointments booked online so I agree that it's a feature that is appreciated by patients. When I first opened my practice that number was closer to 25%, so it's interesting to see the change in patient behaviour over time.
And congratulations on making the move to electronic charting! Leaving paper behind can feel like a big change, and I hope you're taking advantage of things like the template library and our new phrases feature, which can help speed things up.
So excited to be working together and as always, let us know if our team can help in any way. We are so proud to be here to support you and your practice.
Talk soon,
Alison -Co-Founder
Rating breakdown
Likelihood to recommend: 10/10
Great! Friendly, fun, knowledgable company to work with. This is the first software we've used (gone through 3 over the past 12 years) that I've called FUN! Keep up the good work Jane!
Pros
Easy to use & customizable, compliant. Jane Team really listens to what their customers are asking for, so if it's something you really want that's not there yet, I'm guessing it will be in the near future!
Cons
Billing insurance & reconciling EOBs was my big dislike, but I think the new update is going to be fixing that:-)
Hi Ana,
New update tomorrow and I hope it's exactly what you're looking for to help with reconciling EOBs and insurance billing!
Send us a note by the end of the week to let us know what about the update is working and if there's still room for improvement. I'm excited to hear your thoughts!
And I'm so thrilled to hear that you're finding running with Jane fun! I love that! We'll keep working to find more moments of delight to add to Jane.
And we do have a few new features that we're working on which will be optional and for a price - but if you ever feel like Jane is "nickel and diming" you please send me a note. We're walking a line of keeping Jane simple for those who run a more basic practice, and powerful for those who would like more advanced features - all while maintaining an affordable base price. It's something I think about all the time so keep me in the loop about how fair that feels as we grow together.
With gratitude,
Alison - Co-Founder
Rating breakdown
Likelihood to recommend: 10/10
Jane App is available across 3 pricing tiers: Base, Insurance, and Corporate. Pricing starts at 74$/month and scales with each tier, outlined below:
Base Plan - $74/per month
Insurance Plan - $99/per month
Corporate Plan - $369/per month
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