App comparison
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Gnatta
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer engagement tool for omnichannel communication
Gnatta Alternatives & Competitors (2026)
Top 6 free alternatives
Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
0.5
Value for money
Starting price
0.5
Functionality
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
Top Features
Transcripts/Chat History
5/5
Queue Management
5/5
Workflow Management
5/5
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
0.3
Value for money
Starting price
0.4
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Transcripts/Chat History
5/5
Queue Management
5/5
Workflow Management
5/5
Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
0.9
Value for money
Starting price
0.4
Functionality
Drag & Drop
5/5
Purchase Order Management
5/5
Source Tracking
5/5
Top Features
Transcripts/Chat History
5/5
Queue Management
5/5
Workflow Management
5/5
Ringover
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
100% cloud phone for startups and SMEs
0.5
Value for money
Starting price
0.6
Functionality
Queue Management
5/5
Call Whispering
5/5
Live Chat
5/5
Top Features
Transcripts/Chat History
5/5
Queue Management
5/5
Workflow Management
5/5
Pipedrive
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for salespeople
0.6
Value for money
Starting price
0.3
Functionality
Offline Form
5/5
Online Forms
5/5
Inbox Management
5/5
Top Features
Transcripts/Chat History
5/5
Queue Management
5/5
Workflow Management
5/5
Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
0.3
Value for money
Starting price
0.3
Functionality
Customizable Fields
5/5
For Small Businesses
5/5
Communication Management
5/5
Top Features
Transcripts/Chat History
5/5
Queue Management
5/5
Workflow Management
5/5
Odoo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one open-source business software
0.9
Value for money
Starting price
0.2
Functionality
Commenting/Notes
5/5
Catalog Management
5/5
SKU/UPC Codes
5/5
Top Features
Transcripts/Chat History
5/5
Queue Management
5/5
Workflow Management
5/5
Typeform
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Build forms at the drop of a prompt
0.8
Value for money
Starting price
0.5
Functionality
Lead Generation
5/5
Employee Onboarding
5/5
Workflow Management
5/5
Top Features
Transcripts/Chat History
5/5
Queue Management
5/5
Workflow Management
5/5
Ultatel Cloud Business Phone System
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ULTATEL | Phone and Teleommunication Solutions For Business
0.2
Value for money
Starting price
0.6
Functionality
Voicemail Transcription
5/5
Access Controls/Permissions
5/5
Call Screening
5/5
Top Features
Transcripts/Chat History
5/5
Queue Management
5/5
Workflow Management
5/5
Sogolytics
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer and employee experience management platform.
0.5
Value for money
Starting price
0.6
Functionality
Feedback Management
5/5
URL Customization
5/5
Multi-Language
5/5
Top Features
Transcripts/Chat History
5/5
Queue Management
5/5
Workflow Management
5/5
Custify
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer success solution for SaaS businesses
0.1
Value for money
No pricing info
Starting price
0.8
Functionality
Survey/Poll Management
5/5
Customizable Templates
5/5
Real-Time Data
5/5
Top Features
Transcripts/Chat History
5/5
Queue Management
5/5
Workflow Management
5/5
SumUp
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
POS and payments processing software
0.7
Value for money
Starting price
0.4
Functionality
Promotions Management
5/5
Billing & Invoicing
5/5
Restaurant POS
5/5
Top Features
Transcripts/Chat History
5/5
Queue Management
5/5
Workflow Management
5/5
Sinch Engage
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one messaging platform for SMS, MMS, RCS & WhatsApp
0.7
Value for money
Starting price
0.1
Functionality
Real-Time Notifications
5/5
Lead Management
5/5
Third-Party Integrations
5/5
Top Features
Transcripts/Chat History
5/5
Queue Management
5/5
Workflow Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Conversational AI platform for Ecommerce
0.6
Value for money
Starting price
0.5
Functionality
Feedback Management
5/5
Transfers/Routing
5/5
Tagging
5/5
Top Features
Transcripts/Chat History
5/5
Queue Management
5/5
Workflow Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Modern Customer Service Software For Customer-First Brands
0.6
Value for money
Starting price
0.6
Functionality
Real-Time Notifications
5/5
Activity Tracking
5/5
Chat/Messaging
5/5
Top Features
Transcripts/Chat History
5/5
Queue Management
5/5
Workflow Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Most powerful, all-in-one solution for community engagement.
0.6
Value for money
Starting price
0.3
Functionality
Discussions/Forums
5/5
Reporting/Analytics
5/5
Recurring/Subscription Billing
5/5
Top Features
Transcripts/Chat History
5/5
Queue Management
5/5
Workflow Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The service management platform that makes service happen
0.7
Value for money
Starting price
0.3
Functionality
Customizable Fields
5/5
Reporting/Analytics
5/5
Third-Party Integrations
5/5
Top Features
Transcripts/Chat History
5/5
Queue Management
5/5
Workflow Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat support & messaging solution
0.4
Value for money
Starting price
0.4
Functionality
Transfers/Routing
4.7/5
Support Ticket Management
4.7/5
Autoresponders
4.7/5
Top Features
Transcripts/Chat History
5/5
Queue Management
5/5
Workflow Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Smartsupp–Live Chat, Chatbots, and Video Recordings
0.6
Value for money
Starting price
0.4
Functionality
Chat/Messaging
5/5
Alerts/Escalation
5/5
Alerts/Notifications
5/5
Top Features
Transcripts/Chat History
5/5
Queue Management
5/5
Workflow Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one management solution built for small business
1.0
Value for money
Starting price
0.1
Functionality
SMS Messaging
5/5
Customer Engagement
5/5
Chat/Messaging
5/5
Top Features
Transcripts/Chat History
5/5
Queue Management
5/5
Workflow Management
5/5