Gnatta Pricing, Features, Reviews & Comparison of Alternatives

Gnatta

Customer engagement tool for omnichannel communication

4.67/5 (3 reviews)

Gnatta overview

What is Gnatta?

Gnatta is a customer engagement software designed to help businesses of all sizes manage client communications across multiple channels such as Instagram, Facebook, Twitter, email, and more on a centralized platform. The service-level agreement (SLA) system automatically routes incoming messages to available agents in real-time based on priorities and rules.

Gnatta allows organizations to view each customers' interaction history, add specific notes for upcoming conversations, and use the profile aggregation functionality to collect contact details from a single sender. Agents can manage and respond to client reviews across various websites and set up customizable interactive voice response (IVR) messages to facilitate communication with customers, team members, and suppliers. Administrators can sort conversations based on date or time and translate interactions into multiple languages including French, German, Russian, and others according to requirements. Supervisors can also gain visibility into contact volume and trends and track key performance indicators (KPIs) on custom dashboards. Gnatta also allows businesses to notify clients about promotions or delivery updates via SMS messages.

Gnatta facilitates integration with various third-party customer relationship management, order management, and workforce management systems. Other features of the platform include call recording, email notifications, secure socket layer (SSL) encryption, single sign-on (SSO), and call blocking.
www.gnatta.com

Pricing

Starting from
£15/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia, Germany, Mexico

Supported languages

English
Gnatta screenshot: Gnatta analyticsGnatta: Explainer VideoGnatta screenshot: Gnatta chatsGnatta screenshot: Gnatta call recording

Gnatta reviews

Excellent
2

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.0
  5.0
  5.0
Martin Brown

Great software to combine social and non social customer service

Reviewed 2015-07-09
Review Source: Capterra

We use this for Facebook, Twitter, SMS and email although I know they do more channels. We were able to set this up ourselves and we saw a huge improvement in response times and our customers gave us some great feedback. Their support guys are great and I understand they are adding multiple language support soon? Give them a try - very good indeed.

Response from Gnatta


Thanks for the response Martin!

Rating breakdown

Ease of use
Customer support

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Tom Johnstone

Everything I need

Reviewed 2015-07-08
Review Source: Capterra

Something that sets Gnatta apart for me is that their support and onboarding team are superb - I've not yet had a query they couldn't help me with quickly and attentively. Aside from that, the software is intuitive and does everything I could ask for (I work in customer experience and social media).

Response from Gnatta


Thanks Tom!

Rating breakdown

Ease of use
Customer support

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Fiona Abrams

Data Rich- Superb Support

Used daily for 1-2 years
Reviewed 2020-10-15
Review Source: Capterra

Would recommend over and over again, they are a growing business and although there can be teething issues, they are always keen to resolve and improve.

Pros
The ease for agents to give data about what the customer is saying - Very customer rich, the support is outstanding and is easy for agents to use (which who is predominantly using the tool). The ability to customize the tool is amazing. I've now used it with 2 different businesses and got exactly what i needed from both.

Cons
It still has a lot of room to improve on their analytics dashboard (which I hear is in the process of building) and reporting on individual agent level (when including phone lines)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Gnatta pricing

Starting from
£15/month
Pricing options
Subscription
View Pricing Plans

Gnatta is offered across five pricing plans, outlined below:

Starter: £15 per month (when billed monthly, quarterly, or annually)
Lite: £29 per month per user when billed monthly, or £27 per month per user when billed quarterly, or £25 per month per user when billed annually.
Premium: £59 per month per user when billed monthly, or £57 per month per user when billed quarterly, or £55 per month per user when billed annually.
Professional: £129 per month per user when billed monthly, or £119 per month per user when billed quarterly, or £109 per month per user when billed annually.
Enterprise: £149 per month per user when billed monthly, or £139 per month per user when billed quarterly, or £129 per month per user when billed annually.

Gnatta features

API
Activity Dashboard
Customer Database
Email Integration
Social Media Integration
Surveys & Feedback
Third Party Integration

Activity Tracking (199 other apps)
Automatic Notifications (240 other apps)
Calendar Management (208 other apps)
Contact Management (164 other apps)
Custom Fields (165 other apps)
Customizable Branding (250 other apps)
Customizable Reporting (188 other apps)
Customizable Templates (210 other apps)
Data Import/Export (225 other apps)
Electronic Payments (169 other apps)
Real Time Data (155 other apps)
Reminders (209 other apps)
Reporting & Statistics (314 other apps)

Videos and tutorials

Additional information for Gnatta

Key features of Gnatta

  • Automated Routing
  • Customer Engagement Center
  • Email Management
  • Help Desk
  • Knowledge Base
  • Knowledge Management
  • Known Issue Management
  • Live Chat
  • Multi-Channel Data Collection
  • Queue Management
  • Support Ticketing
View All Features

Benefits

• Unique profile aggregation solution to provide a full 360 degree view of the customer across every channel
• Comprehensive workflow engine giving complete freedom to customize the customer journey
• Products with per seat pricing